Footman James Reviews 176

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, often highlighting their knowledge and ability to clearly explain options. Many people appreciate the excellent service, noting its efficiency, ease, and the pleasant, straightforward process of obtaining insurance. Reviewers also frequently mention competitive and reasonable pricing, along with great value for money, making the overall experience very positive. However, some customers were dissatisfied with significant price increases upon renewal, even without changes to their policies or circumstances. A few people also experienced issues with customer service, citing slow responses, a lack of ownership for concerns, or rude interactions with staff. Additionally, some reviewers found the company's cancellation terms to be unreasonable and noted that they were charged multiple administration fees.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as polite, efficient, and very... See more

Price

Customers consistently note positive experiences with price, often finding quotes to be very competitive and... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and... See more

Value for money

Clients share positive opinions on value for money, with many reviewers finding the prices competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After phoning around a few insurance companies and also my present insurers, my experience with phoning Anna at Footman James was nothing but helpful, positive, informative and pleasant. As I told Ann... See more

Rated 5 out of 5 stars

I’ve used footman James for many years. Always had a great service and good price for my classic vehicle insurance requirements. Got two insured at the moment. I’d highly recommend this company for... See more

Rated 5 out of 5 stars

Excellent company to deal with. I did a quote initially on the website and went on to make payment over the phone ! It's great to actually speak to a real person to be honest, who explained everything... See more

Rated 5 out of 5 stars

Used FJ to renew my car insurance for a few years. Always efficient and hepfull. I've never made a claim but i'm confident they would handle a claim carefully. Receive all the relevant paperwork in pl... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

176 reviews

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Replied to 16% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Crazy prices....

Got quoted £245 for a 42 yr old 250cc,£ 300 compulsary excess,wow!.....( my 900 triumph was £ 92 elsewhere as a comparison) ....went through quotezone in the end and got insured for £39!!!!!! With NO excess....around SIX TIMES CHEAPER

3 May 2026
Unprompted review
Footman James logo

Reply from Footman James

Thank you for your feedback, We appreciate you sharing your concerns and would like to gather some further details. If you could respond to sales@footmanjames.co.uk with your contact and quotation details , one of the team will be in touch.

Rated 5 out of 5 stars

Caterham car Insurance

I wanted to insure a Caterham car having been refused by my current insurance company because they do not cater for “kit cars”
Footman James sorted out my insurance quickly and efficiently. Ann was really helpful and explained the policy throughly and answered any questions.
Highly Recommended !

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Great overall service and price

Phone answered quickly and was helped by a delightful lady called Chelsea who has able to answer my many questions about covering my beloved classic car, showing great product knowledge without being pushy.
I highly recommend Footman James as an insurer , great service, great price.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Speaking to an agent that was…

Speaking to an agent that was possitivley motivated and friendly made the process of motoring admin something much better than many past experiences.
The cost was within my expected budget,suprisingly.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Been with them for years

Been with ghem for years. Chelsea sorted out my insurance very well. What an angel she deserves a pay rise and a promotion! Thank you so much. Alex S

7 April 2026
Unprompted review
Rated 5 out of 5 stars

So much easier to deal with than other…

So much easier to deal with than other "highstreet" insurers, they just understand how to deal with more complicated requirements, especially multiple vehicles. Speak to a real person, not a "computer says no"!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Fast, Fair, and Hassle-Free Claim

A car accident is one of the most stressful experiences you can go through, and a poor insurance experience can make it even worse.

I have nothing but praise for Footman James. The process was extremely straightforward from start to finish. They provided clear timelines, outlined exactly what documents were needed, and kept me updated throughout.

There were no aggressive negotiations—just professionalism at every stage—and the claim was settled quickly.

Our claims handler, Hayley Cooke, was excellent: responsive, courteous, and efficient. Exactly what you want in a situation like this.

21 April 2026
Unprompted review

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