FootwearMerch Reviews 

283
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with product quality, noting items were often cheap, uncomfortable, or did not match advertised pictures and descriptions. A frequent complaint concerned inaccurate sizing, with many finding products much smaller than expected or that the company's size charts were incorrect. Additionally, numerous people never received their orders or received incorrect items, and faced difficulties with the return policy as requests for refunds or exchanges were often refused. However, some customers also noted positive aspects, such as products arriving as expected with good designs and comfortable fits. A few other people also felt that shipping was not an issue, with some receiving timely deliveries and notifications throughout the process.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and sizing. Many reviewers report... See more

Quality

Clients share negative opinions on quality, with many reviewers expressing disappointment regarding the... See more

Order

People report significant dissatisfaction with their orders, with many stating they never received the items... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting very long shipping... See more

Return policy

Customers express significant dissatisfaction with the return policy, often reporting an inability to return... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered 3 custom crocs for granddaughters. Shipping time was several weeks which I was not realizing or aware of but maybe that's on me. I was then traveling for many weeks and got home to open th... See more

Rated 2 out of 5 stars

The sandals are a very cheap version of crocs, and are very uncomfortable. They were worn for almost 20 minutes, and could not be tolerated.

Rated 2 out of 5 stars

Crocs are wrong size. I would like to return for a refund. You send me 2 pairs. First pair was wrong size but 2nd pair pair was correct size. I havent been able to contact company for a return. Cou... See more

Rated 2 out of 5 stars

Shipping took a very very long time. It was about a month before I received the shoes.


Company details

  1. #9 of 11 best companies in Shoe Wholesaler

Written by the company

FootwearMerch - Creative, Inspiring, Exclusive Custom Shoes Crocs


Contact info

2.2

Poor

TrustScore 2 out of 5

283 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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2.2

All reviews

(283)

60 reviews in the last 12 months

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Rated 1 out of 5 stars

Very disappointed with this company

Very disappointed with this company. First off I was so excited to order a pair of shoes for my son. I ordered a C12 as my son wears a child's 12. It took almost 3 1/2 weeks to come. Then when they came they where to small. I wrote the company to get them exchanged and they basically told me it was my fault they where the wrong size and that they where unable to exchange them. Thats not very good business. For the amount of money they cost they should be able to exchange them. They offered me 50% off my next purchase but I definitely won't be ordering or working with them again. Horrible business. Don't order from them.

21 December 2024
Unprompted review
Rated 1 out of 5 stars

I still haven’t received my package paw…

I still haven’t received my package paw patrol crocs for a girl and didn’t get my money back I think foot wear merch is fraud but I’m still working on it. The post office said your address is a storage unit they tried everything to get my package back

8 October 2024
Rated 5 out of 5 stars

The uniqueness of your shoes was…

The uniqueness of your shoes was unbelievable. My 5 year old granddaughter went crazy for the Taylor Swift crocs. They were spectacular. Smooth transaction & quick shipping was great. The questions I asked about sizes were answered super fast. Thanx again for making a little girls birthday a hit💕

5 October 2024
Rated 1 out of 5 stars

Don't do it!

Three times I had to reorder a pair of crocs I ordered because they sent the wrong size, then they sent the qrong crocs and finally two months later they sent the correct pair. I needed to photograph the crocs top and bottom and shipping label each time for some reason even though the error was not on my part. I would communicate with them and get generic answers. Woulnt buy there again.

4 October 2024
Rated 1 out of 5 stars

Crocs NOT Crocs!!

First and foremost I would not have order if I knew it was coming all the way from China. Nowhere on the site tells you this. But that's not my real issue. Worst quality ever. The material is like a sturdy styrofoam at best. The designs wear off within a week. They only responded to my request of a refund after I put in a dispute with PayPal. After which they said we will happily refund you but I have to close my dispute for them to be able to refund it because they and I would be charged for the dispute. I still have not gotten a refund since my purchase date of Oct 2nd 2024.

18 October 2024
Unprompted review
Rated 3 out of 5 stars

I ordered 6 pairs they came late, but I loved them.

I ordered 6 pairs. The advertisement said they'd arrive in 6 weeks. They didn't. I thought I'd lost my money, but they all arrived 4 months later. Worth the wait. They were all great except one pair as the print didn't cover the entire shoe as shown. I'd order again as I loved all the other pairs.

7 November 2023
Unprompted review
Rated 4 out of 5 stars

Halloween Crock's

Shoes came just in time for Halloween. My son loves them and is super happy with his new shoes. They are true to size and fit perfectly. Wouldn't hurt to order a size up.
Shipping took a little long, but the wait was worth it for sure. Plus he has shoes from the UK. Will order again. I'm happy the reviews were wrong. I had a great experience and will order again.

6 October 2024
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. They will take your money, send u a tracking that leads to some Korean page that doesn’t even go anywhere. Therefore causing you to have to email them which then they send you a whole other tracking. And then when you follow that tracking, it tells you that the package was delivered, but then returned. And then they try to keep your money and give you a sorry excuse. Not to mention, it took them almost 2 weeks to finally send me a tracking after days of reaching out to them. BIG SCAM

14 September 2024
Unprompted review
Rated 1 out of 5 stars

DONT ORDER FROM THIS WEBSITE

DONT ORDER FROM THIS WEBSITE.

My order came in damaged and its been a month a half now and customer service has not been able to help me. Yet they sent me a replacement that i NEVER approved. Now i was told will get a full refund but need to send the item back at my own cost when clearly I'm retuning because it was damaged. THIS IS BULLShhhh! Just save your money maybe try ETSY but not them here. AVOID THIS COMPANY.

25 July 2024
Unprompted review
Rated 1 out of 5 stars

Never received the Lainey Wilson custom…

Never received the Lainey Wilson custom crocs that we ordered for my daughter. When I reached out asking when we would be receiving them they said they had been shipped and delivered several weeks back. We NEVER received them and contacted USPS and we're told that the information we were given on the "shipping" didn't match. It has been nothing but a run around and them offering a 50% off to buy another set. I absolutely refuse to PAY them more for what I had already paid for and never received. They're a scam and I have reported it to my credit card company.

14 September 2024
Unprompted review
Rated 2 out of 5 stars

Wish I could upload a picture

Wish I could upload a picture ! Shoes arrived as soon as my son put them on the strap broke the extra flash in the holes on the crocs were so flashy and looked horrible . Shoe felt of a super cheap material which is crazy since they are the same prices as crocs ! Paint was missing on some parts just an overall crappy quality of shoe . Don’t recommend

13 September 2024
Unprompted review

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