The search options are poorly constructed. Nothing works as a result. This has all the signs of techies who don't understand what they are being asked to achieve, which maps back to whoever thinks t... See more
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You keep sending me the wrong people. I have my Father's A.S.C. M2-034550 number. Just interested in which battles he supplied driving a munitions truck or where he was quartered with families... See more
Company replied
As with other comments, most information is generic, and I didn't find anything new about 4 family members in all 3 services from WW1,WW2, and the 1940/50s. Indeed 1 member who served 10yrs in the Roy... See more
Company replied
Tracing my grandfather's cousin has proved elusive but eventually I found him in the wounded lists. I guess his unit records may be among the burned records that did not survive. Finding my grandfathe... See more
Company replied
Company details
Written by the company
With over 650 million military records, and military genealogy experts waiting to hear from you, we are the starting point for your military family history research.
Contact info
52-55 Sir John Rogetson's Quay, D02 NA07, Dublin 2, United Kingdom
- support@forceswarrecords.com
- forces-war-records.co.uk
1.9
Poor
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
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I have been contacted frequently with…
I have been contacted frequently with suggestions that my ancestors may have been found. I am grateful for the attention received however and sadly there has never been a successful update.
Thank you for your efforts.
28 September 2021
Unprompted review
Reply from Forces War Records
Thanks for your review.
I am sorry the automated record match emails you receive from us are not helpful. The system is intended to be as helpful as possible by sending you an email based on previous searches you have performed on the site, whenever we add a new record that may match the person you are searching for. Unfortunately this does mean that you may receive a number of emails concerning records which turn out not to be an exact match - especially if the name you are researching is a popular one.
The Automated Search, uses information provided by you, via the Search Page, I would suggest you add further information via the link below to your searches, or delete searches that are not relevant. Your searches are listed here: www.forces-war-records.co.uk/profile/emailsettings/
If you would prefer to unsubscribe from these notifications please do so here: https://www.forces-war-records.co.uk/account?tab=email-preferences, or simply let us know and we can do any of that for you.
Alternatively you can also contact us via your account or my email customercare@forces-war-records.co.uk and we will gladly assist you with your search.
Cancellation is too complicated!
Cancellation is too complicated!
This company will continue to charge you unless you get the procedure correct.
25 September 2021
Unprompted review
Reply from Forces War Records
Thanks for your review. Your comments are noted.
Monthly payments can be stopped from within your profile or by contacting us via your account or at customercare@forces-war-records.co.uk.
I can see that you have successfully set your auto renewal setting to no on the same day you wrote this review and no further payments will be taken.
Dodgy trial period, don't be fooled
I took up the option for a month's trial and found it was a pointless exercise as it had little or no information on WW2 as this information is still covered by official secrets act. I wasn't aware of it until later but found that rather than a trial I was being hit with continuous payment scheme, which I had not signed up. I had my bank cancel this as trying to communicate with this entity is rather difficult. I have emailed them to enquire about this and have received no reply. Suffice to say it unfortunately comes across as nothing short of a scam but happy to be corrected.
22 September 2021
Reply from Forces War Records
Thanks for your review.
We don't offer a trial period, when you purchase a monthly membership this renews monthly until you decide to stop, as is shown on the payment page when purchasing. This can be stopped from within your profile or by contacting us via your account or at customercare@forces-war-records.co.uk.
Please provide us with your account details which we cannot ascertain from the name left on the review or contact us so we can resolve your issues.
Update 16/10/2021 - Thanks for contacting us via your account, we have responded to you to address your issues and hopefully resolve this matter to your satisfaction.
Very dissatisfied ...
4215885_GENES
I paid my subscription for full membership today for instant access to records and I am not allowed access. When I log on it continues to request I become a fully paid member. I have tried to contact customer help/talk to us and no reply. I tried to contact via email - no reply!
Not impressed!
20 September 2021
Unprompted review
Reply from Forces War Records
Thanks for your review.
We are sorry to hear you have experienced difficulties. We can see that you contacted us at 14.45 today regarding this and we responded at 15.02.
There was an issue with the email address you were using to log on which we have provided guidance on.
We can see that you now have access as you have successfully viewed records.
We hope that our speedy responses to your issue has gone some way to resolve the issues you reported in your review, but please let us know if we can help you further.
Just find searching not user friendly
**Update**
Forces War Records customer care have resolved the issues I had with searching their records and explained the reason for missing records (Closed records with MOD)
My thanks to them for their help. Happy to update rating.
Just find searching not user friendly, having a frustrating time getting information. Also thought there would be more information on individuals other than name/number/rank/what force. Was expecting things like enlistment documents/ service records etc. Not been given any information that I already had.
13 September 2021
Unprompted review
Reply from Forces War Records
Thank you for your review, I am sorry to hear that you have had trouble searching and that you are disappointed with the information.
I can see that you contacted us yesterday with details of your search and that we have replied this morning to explain that the Service Record for the person you are researching is held by the MOD as the document is still protected under the UK Data Protection Act and the MOD's own Policies. Therefore these records will not be available online.
Further information on how to apply for these records from the MOD is available via this Guide: www.gov.uk/get-copy-military-service-records/apply-for-someone-elses-records
UPDATE: Sylvia has confirmed that we have resolved her issue.
Appreciative customer
Sometime ago, I hired a researcher to research my ancestor. I was very impressed with the amount of valuable information the researcher was able to locate for me at a reasonable price.
12 September 2021
Unprompted review
Reply from Forces War Records
We are so please to hear that, our experience Researchers do provide an excellent service for a fixed price.
Thanks for your review.
I have now tried about ten times to…
I have now tried about ten times to obtain details of my father, but so far nothing has been given to me.
The repetitive cost of this service, with no benefit is quite honestly deplorable coming from such an organisation as yourselves.
PLEASE, PLEASE obtain the required details of my father's military life.
As a reminder, My father, Major Charles IRWIN, served all his life with the British Army, some with the Territorials. His number was 5047 chiefly with the North Staffs. Regiment. much of his service was in the North West Frontier of India in the 1920s and from 'D' day plus 7 days across France and Germany.
10 September 2021
Unprompted review
Reply from Forces War Records
Thanks for your review, I can see that you last contacted us in November 2020, regarding your search - Charles Irwin in the North Staffordshire Regiment and that we have sent you many possible records.
We have this record of a C Irwin with a service number of P5047
https://www.forces-war-records.co.uk/records/11296321/c-irwin-british-army/
Could this be your Father? the record does show a Date of Birth.
This record is from an index only to help you ascertain whether a record for a person who served in WWI and, for which no service documents can currently be found elsewhere, is still held by the MOD, for further information please read the guidance notes here: https://www.forces-war-records.co.uk/surviving-wwi-service-records
This information https://www.forces-war-records.co.uk/collections/180/service-records-index-of-those-who-served-both-in-wwi-and-after-1921 explains the Dataset which contains this record (which is free to view) The importance of this collection is that the vast majority of service records sets for the WWI period were destroyed in bombing in 1940 –for anyone however who re-enlisted or continued service it is possible that their service records are still kept by the MOD and survive –this index lists all those that are in this category. If this is not the record you seek then unfortunately it may be that the record you seek was sadly destroyed in WW2.
If you wish to end your monthly subscription with us, please do so within your profile or contact us to that for you customercare@forces-war-records.co.uk.
Very useful resource when combined with…
Very useful resource when combined with my family tree on Ancestry. I have found many WW1 army/navy veterans on my tree and this is an excellent site for scrutinising further military records. Highly recommended.
9 September 2021
Unprompted review
Reply from Forces War Records
Thank you for your very complimentary review.
A useful resource
9 September 2021
Unprompted review
Reply from Forces War Records
Many thanks for your review.
Their website should be much clearer…
Their website should be far clearer that clicking on the option to not auto renew (you then have to input a reason why), does not actually change the setting at all. It should be much clearer that you have to scroll further down the screen to a link that actually does that, otherwise they will continue to take monthly payments from your bank account.
Personally I found that for almost everyone I searched for there was no scanned documents available and very little transcribed information (and for several people it just told me that the collection they were in was part of a ‘work in progress’ and gave me no further information). I hoped this site would provide further information to supplement what I’d already found via Ancestry, but was left hugely disappointed. Personally I felt that the site wasn’t worth signing up for from my own experience.
7 September 2021
Unprompted review
Reply from Forces War Records
Thank you for your review and your comments which have been noted.
We have contacted you directly regarding this and to resolve the matter of the additional payment that you did not expect to be taken.
very helpful site for military…
very helpful site for military ancestors,
6 September 2021
Unprompted review
Reply from Forces War Records
Many thanks for your review.
You keep sending me the wrong people
You keep sending me the wrong people. I have my Father's A.S.C. M2-034550 number. Just interested in
which battles he supplied driving a munitions truck or
where he was quartered with families in France and Belgium. I paid a researcher but didn't get this type of
information. I also have painting done by an artist travelling with troops from Leicester by the name of
W.Cecil Dunsford who painted "The Cloth Hall" in Ypres which was ruined. Also another watercolour of
"Suicide Corner". Sincerely, Marie S. Langford (nee Burton)
4 September 2021
Unprompted review
Reply from Forces War Records
Thanks for your review.
I am sorry the automated new record match email you received from us was not helpful. The system is intended to be as helpful as possible by sending you an email based on previous searches you have performed on the site, whenever we add a new record that may match the person you are searching for.
Unfortunately this does mean that you may receive a number of emails concerning records which turn out not to be an exact match - especially if the name you are researching is a popular one.
The Automated Search, uses information provided by you, via the Search Page, I would suggest you add further information via the link below to your searches, or delete searches that are not relevant.
Your searches are listed here: www.forces-war-records.co.uk/profile/emailsettings/
With regards to the battles, you may find our interactive Orders of Battle Map of interest, it can be found here https://www.forces-war-records.co.uk/maps/search?searchterm=army%20service%20corps.
It may also be possible that mention of the Locations Served and actions carried out by the Unit is recorded in the Unit's Official War Diary.
A guide to these diaries is located here www.nationalarchives.gov.uk/help-with-your-research/research-guides/british-army-war-diaries-1914-1922/
Please contact us via your account or at customercare@forces-war-records.co.uk for further assistance.
Success
3ED99851
Found record of my Grandfather in WW1. Very useful thank you
4 September 2021
Unprompted review
Reply from Forces War Records
That is great!! Thanks for your review
So easy to use
I love the simple search engine on this site, but also the enhanced detail of campaign location maps etc. The subscriptions are extremely good value for money.
1 September 2021
Unprompted review
Reply from Forces War Records
Thanks for your review. That is great news!
Reply from Forces War Records
Thanks for your review.
Excellent Resource
This is an easy to use resource which has access to a large selection of records which are not easily available on other ancestry sites. I especially liked the histories of the appropriate regiment/unit which helps to place my ancestor in the field of war. Recommended for series detailed research of military ancestors.
30 August 2021
Unprompted review
Reply from Forces War Records
Thanks for your review. We are pleased to hear you enjoyed our Unit History information.
https://www.forces-war-records.co.uk/units/search/
fantastic resourece was able to find…
fantastic resourece was able to find out details of my great uncles service in the first world war and also that of my grandfathers
30 August 2021
Unprompted review
Reply from Forces War Records
Many thanks for your review, we are so pleased to have helped.
Excellent resource.
29 August 2021
Unprompted review
Reply from Forces War Records
Thank you for your great review,
Lest we Forget
I have been using Forces War Records for a few years now and is often the key to being able to further my research for not just personal family research but also for a friend that cleans and restores lost and forgotten military graves and with FWR i am able to give identities back to our fallen heroes
28 August 2021
Unprompted review
Reply from Forces War Records
Many thanks for your great review.
lack of Detail
It would be good if there were more details on records. I found it hard to tell if I had found the correct record or not
17 August 2021
Unprompted review
Reply from Forces War Records
Thank you for your review, I am sorry to hear that you have had trouble narrowing down your search. We would love to assist you with this.
I have contacted you via Trust Pilot for your details, as I am unable to identify your account from the name you have left on this review.
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