Lynne Dickaty was fantastic. My car renewal quote was given with outdated information held on account (my fault) she quickly updated the system which cut my final payment in half next month. The renew... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jennie Lewis from Forces Mutual was exceptional. She went above and beyond to help me find the right policy, explaining everything clearly and making sure it suited my needs. She even took calls outsi... See more
Company replied
Dianne (Cyprus office) is fantastically helpful. She’s helped us with so much this year: cover notes for two cars, insurance renewal, quotes and any driver cover. At all times her responses have been... See more
Company replied
I have been very impressed with the process of taking out this policy. On ringing the customer care line, to make initial enquiries, a young man named Luke, was extremely helpful. The following proc... See more
Company replied
Company details
Written by the company
Committed to offering a competitive range of insurance, money and health products to meet the needs of the Army, RAF, Royal Navy and Royal Marines, we exist only to improves the lives of the military and their families.
Contact info
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, United Kingdom
- 0151 363 5290
- forcesmutual.org
4.9
Excellent
335 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Enjoyable and informative
I had a great experience chatting with Ashleigh in regards to forces mutual and the insurances they offer. We had a clear and enjoyable conversation about the policies i was interested in and she didnt waste time going through everything as she understood i had already done my own research on the matter. We also had an open and candid chat about things unrelated to the brief which helped make the talk less boring and more engaging. Ashleigh was fun to talk to and helpful in explaing the information i needed to make an informed decison on the policies i wanted to take out.
23 June 2026
Unprompted review
Reply from Forces Mutual
HI Jonathan,
Thank you for leaving Ashleigh a positive review. Its great to hear that she made the process less boring and the information she gave you helped you get your cover sorted.
We will ensure your feedback is shared with Ashleigh and the wider team,
Clare - Regional Manager
Cherie Did a great job she had time for…
Cherie Did a great job she had time for everyone have make sure I understood everything
17 August 2026
Reply from Forces Mutual
Hi Osei,
Thank you for leaving Cherie a positive review, its great to hear she made sure you understood your options.
We will ensure your feedback is shared with Cherie and the wider team,
Clare - Regional Manager
We had a nice conversation and she…
We had a nice conversation and she explained everything to me well so I was able to make a good decision at the end. Thanks Karoline
15 July 2026
Unprompted review
Life Insurance
Ross was very helpful and informative throughout the process of setting up life insurance.
29 July 2026
Unprompted review
The application process is easy and in…
The application process is easy and in detail. I like the option where i can manipulate volunteer fee, and can see the changes on my prices.
11 August 2026
Excellent Service
Excellent service, Jennie talked through all the options and gave great insight into what options were available and the pros and cons for each. It was a long in-depth call but ultimately I had all the information to pick the best plan for me at the best price. Thank you very much.
29 May 2026
Unprompted review
Reply from Forces Mutual
Hi Alex,
Thank you so much for taking the time to leave Jennie such a wonderful review. We are glad you were provided with all the information you needed to make a decision.
Kind Regards,
Sophie - Regional Manager
Easy
Straight forward nice and quick, got a good deal for what I want and needed all together!
31 July 2026
Reply from Forces Mutual
Hi Conan,
Thanks so much for leaving us a 5* review. We are thrilled you found it to be a straight forward and quick process to get what you needed.
Kind Regards,
Sophie - Regional Manager
Professional Service
The representatives communication, professionalism and assistance was truly exemplary. Cherie Jones is an absolute credit to Forces Mutual & made the experience so painless.
3 August 2026
Unprompted review
Reply from Forces Mutual
Hi Matthew,
thank you for taking the time to leave a positive review. We are delighted to hear that Cherie made the process of arranging your cover as easy a possible. We will ensure that your feedback is shared with her and the wider team,
Clare - Regional Manager
Amazing price was really low without a…
Amazing price was really low without a black box
28 July 2026
Reply from Forces Mutual
Hi,
thank you for taking the time to leave a positive review. e. We will ensure that your feedback is shared with the wider team,
Clare - Regional Manager
Reply from Forces Mutual
Hi Carl,
thank you for taking the time to leave a positive review. . We will ensure that your feedback is shared with the wider team,
Clare - Regional Manager
Reply from Forces Mutual
Hi ANish
thank you for taking the time to leave a positive review. We are delighted to hear that your happy with our service, We will ensure that your feedback is shared with the wider team,
Clare - Regional Manager
Quick and easy
I already have insurance, since owning some expensive electronics, I looked to get another quote.
Very good value for money very fast and easy. I would recommend this service to most people.
25 July 2026
Reply from Forces Mutual
Hi Michael,
thank you for taking the time to leave a positive review. We are delighted to hear that your happy with our service, We will ensure that your feedback is shared with the wider team,
Clare - Regional Manager
fantastic
fantastic sally was brilliant explained everything thoroughly so i knew exactly what was the best option for me
22 July 2026
Unprompted review
Reply from Forces Mutual
Hi Henry,
Thank you for writing Sally a great review, we appreciate your feedback! We are glad you had a positive experience.
Kind Regards,
Sophie - Regional Manager
Very helpful talking through all the…
Very helpful talking through all the relevant information and answering any questions.
21 July 2026
Unprompted review
Reply from Forces Mutual
Hi Ewan,
Thanks so much for leaving us a 5* review. We are glad you found us to be informative and helpful.
Kind Regards,
Sophie - Regional Manager
Very Fast and Easy to Quote and Helpful…
Very Fast and Easy to Quote and Helpful Agents to Answer the questions
17 July 2026
Reply from Forces Mutual
Hi Ajay,
Thanks so much for leaving a 5* review, we appreciate the feedback and we're glad you had a good experience.
Kind Regards
Sophie - Regional Manager
Karoline
Karoline was really nice and helpful when telling me about what forces mutual
2 July 2026
Unprompted review
Reply from Forces Mutual
Hi Kieran,
Thanks so much for leaving a 5* review. I'm glad to hear Karoline was so helpful and that you have had a great experience with Forces Mutual.
Kind Regards,
Sophie - Regional Manager
I have used them in the past
I have used them in the past, where online quote wasn't thing. Lot easier,quicker and convenient.
13 July 2026
Reply from Forces Mutual
Hi Bijay,
Thanks so much for leaving a 5* review. I'm glad you have had a positive experience with Forces Mutual.
Kind Regards,
Sophie - Regional Manager
Thanks Ross!
My advisor, Ross was extremely helpful. He called back promptly after an expression of interest in life and critical illness cover and provided clear and excellent advice and support throughout the call.
14 March 2026
Unprompted review
Reply from Forces Mutual
Hi Peter,
Thanks for leaving us a 5* review. I'm pleased to hear Ross provided you with great customer service and that you were provided with clear advice.
Kind Regards,
Sophie - Regional Manager
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