Fortresslearning Reviews 1,870

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and genuine desire to assist, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, along with quick response times to questions and feedback. The service provided is often described as excellent, with consumers noting the efficiency, ease of their overall experience, and well-structured, user-friendly course materials that are easy to follow. However, some people mentioned that while the self-paced nature of the course was beneficial for flexibility, a few more face-to-face workshops would have been helpful.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their approachability,... See more

User experience

People report positive experiences with user experience, highlighting the flexibility to complete training at... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the supportive and... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency of... See more

Service

Customers had positive experiences with service, often describing it as professional and outstanding.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cant speak highly enough of the support from our instructor Richard Gietman to help me complete my TAE40112 Cert 4 in Training & Assessment. The course was well structured, the online sessions were... See more

Company replied

Rated 5 out of 5 stars

I attempted this course before but gave up, never reaching my goal. Then I heard about Fortruss Learning. I was surprised by the encouragement and motivational support I received. My questions were pr... See more

Company replied

Rated 5 out of 5 stars

The people are fantastic. The only times I really struggled with my training was when I was too stubborn to ask for help. The assistance offered by the staff won't give you answers but are exc... See more

Company replied

Rated 5 out of 5 stars

Easy to follow and well organised training. Quick responses to question and feedback and prompt return of grades. I now have a much better handle on assessing and related areas. Thanks Fortress Learni... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Rated 5 out of 5 stars

Fortress learning is great because the…

Fortress learning is great because the staff are caring and keep checking in to see if any support is needed. Course structures and instructions are clear to follow. The marking is very fast too.

22 April 2026
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Reply from Fortresslearning

Thank you for the lovely feedback. I’m really glad you’ve felt supported and found the course clear and easy to follow, and it’s great to hear the fast marking helped too. We appreciate you taking the time to share your experience.

Warmest Regards,
Kate

Rated 5 out of 5 stars

Great experience

Great experience, great trainers

21 April 2026
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Reply from Fortresslearning

Hi Bridget,

Thank you for your review, and I'm so pleased that you've achieved the Cert IV.

Wishing you every success in your training career.

Kind regards,
Richard

Rated 4 out of 5 stars

Great trainers. Thankyou Fortress

Being a self paced course is both good and not so good. Good because I decide when to study. Not so, as it is very easy to push it to one side and not prioritise studying.
A few more face to face workshops would have been helpful also.
The trainers were absolutely awesome. Very genuine in wanting to help - thankyou Richard and Deb.

14 April 2026
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Reply from Fortresslearning

Hi Fay,

Thank you for your kind review and welcome feedback.

Wishing you every success in training.

Kind regards,
Richard

Rated 5 out of 5 stars

An amazing experience as always with…

An amazing experience as always with Fortress. I am an RTO owner and CEO and I always get assistance from Jane and the team and Fortress for my personal upskilling.

15 April 2026
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Reply from Fortresslearning

Thank you so much for your kind words Shaun - we really appreciate it!

Congratulations on completing your 2nd Diploma with us! It was great having you back.

Wishing you all the very best with what's ahead!

Warm regards,
Jane

Rated 5 out of 5 stars

Highly recommend

I have used other RTO's to gain qualifications and had mixed experiences. Many leave you to work everything out for yourself and offer little assistance when you have problems. My experience with Fortress was completely the opposite. Clustered units, credit transfers and past experience is applied to ensure that you don't repeat things you don't need to. Plus the online sessions to assist with units that may be difficult to do on your own with an experienced and engaging trainer made the experience much easier and enjoyable. Highly recommend.

16 April 2026
Unprompted review
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Reply from Fortresslearning

Hi Kirsty,

Thank you for your kind review and reflections on the course. I wish you every success in training and assessment.

Kind regards,
Richard

Rated 5 out of 5 stars

Great TAE help

Richard and the team were so helpful in supporting me to complete my TAE studies. They answered any questions I needed, and I appreciated the workshop option to complete the assignments as well.

10 April 2026
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Reply from Fortresslearning

Hi Cat,

Thank you for your kind review. It was a pleasure to support you during your studies with us and I wish you all the very best.

Kind regards,
Richard

Rated 5 out of 5 stars

Course was really easy to work through

Course was really easy to work through. Richard was always available and willing to answer any questions or queries that I had whule completing the course.

10 April 2026
Unprompted review
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Reply from Fortresslearning

Hi Grant,

Thank you for your kind review. It was a pleasure to support you during your studies with us, and I wish you all the very best.

Kind regards,
Richard

Rated 5 out of 5 stars

My experience with Fortress Learning…

My experience with Fortress Learning was great from start to finish. The enrolment process was easy and practical, with convenient payment options. The induction was very clear, and the platform is user-friendly and intuitive. The course structure and materials were easy to understand. Richard and his team of assessors were very helpful and supportive. I truly felt that they genuinely care about supporting students.

After completing all my assignments, I received my certification immediately, based on my submitted evidence. I can only say that this school does remarkable work 👍

31 March 2026
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Reply from Fortresslearning

Hi Nini,

Thank you for your kind review.

Wishing you every success in your training career.

Kind regards,
Richard

Rated 5 out of 5 stars

My recommendation will always be Fortress learning first.

My experience with Fortress has been completely positive. The team has been supportive, approachable and proactive. The learning content easy to follow ensuring all competencies are met. To anyone who would like to further their education, to progress in their employment or simply the experience in learning my recommendation will always be Fortress Learning first.

19 March 2026
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Reply from Fortresslearning

Hi Mark,

Thank you for your kind feedback and for recommending us.

Wishing you all the best in your training career.

Kind regards,
Richard

Rated 5 out of 5 stars

The trainers success

The trainer was excellent in his presentation of the course and knowledge was outstanding Realy enjoyed it

19 March 2026
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Reply from Fortresslearning

Hi Dale,

Thanks for the feedback, congratulations, and I'm pleased you enjoyed the course.

Kind regards,
Richard

Rated 5 out of 5 stars

All questions answered in a short time

All questions answered in a short time, instructors and fortress staff always asking if there was anything they could do to help. When i was put in hospital they just worked around it for me.

18 March 2026
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Reply from Fortresslearning

Hi Dave,

Thanks for your review and congratulations on getting the job done.

All the very best,
Richard

Rated 5 out of 5 stars

Being easly able to contact Fortess…

Being easly able to contact Fortess staff and their friendly way of helping out

27 February 2026
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Reply from Fortresslearning

Hi Peter,

Thank you for your feedback, and I'm so pleased you've achieved your goals.

All the very best from here on.

Kind regards,
Richard

Rated 5 out of 5 stars

Achieving my goal and certification

I attempted this course before but gave up, never reaching my goal. Then I heard about Fortruss Learning. I was surprised by the encouragement and motivational support I received. My questions were promptly answered, and guidance was provided to help me get back on track. Fortruss Learning has an excellent team, and I finally completed the course. Thank you!

5 March 2026
Unprompted review
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Reply from Fortresslearning

Hi Bronwyn,

Thank you for your review, and we are so proud of your achievements.

Wishing you every success in training in the future.

Kind regards,
Richard

Rated 5 out of 5 stars

Highly Recommended

I had a pleasant experience with Fortress. During my course my personal circumstances changed and both my trainers and the administrators supported me to stay on track. The contents was easy to access and I really enjoyed the workshops.

26 February 2026
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Reply from Fortresslearning

Hi Frances,

Thank you for your review and feedback. I'm really pleased for you achieving this qualification and standing up to the challenges life gave you.

Well deserved and all the very best from here onwards.

Kind regards,
Richard

Rated 5 out of 5 stars

Great trainers to work with

Great trainers to work with
Website very easy to use
Getting back feedback and results very quickly
Overall a very good Training Institute

19 February 2026
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Reply from Fortresslearning

Hi Angelo,

Thank you for your feedback on the course, and wishing all the very best with your training.

Kind regards,
Richard

Rated 5 out of 5 stars

Really happy with Fortress Learning

Really happy with Fortress Learning. Online courses were easy to follow and relevant. The zoom classes were great - very well facilitated. Communication during the enrolment period could not be faulted.

9 February 2026
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Reply from Fortresslearning

Hi Nat,

Thank you for your kind feedback. Congratulations and all the best with your continued training career.

Kind regards,
Richard

Rated 5 out of 5 stars

Initially I was terrified of doing…

Initially I was terrified of doing online learning. everyone warned me, saying so much easier going face to face. I can honestly say Online with fortress felt like face to face. The support they give you is next level amazing. No questions to hard or too stupid. Richard's support is what got me through plus messages regularly checking in on me. If you are scared of online don't be. Fortress is the way to go for support and guidance. I have now completed my Certificate IV and could not of done it without their amazing team.

5 February 2026
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Reply from Fortresslearning

Hi Mandy,

Thank you so much for your kind review, and welcome feedback.

I'm so pleased you had a great learning experience, and I'm especially proud of your persistence and what you've achieved.

All the very best.

Kind regards,
Richard

Rated 4 out of 5 stars

Enjoyed the training

Enjoyed the whole training program help was only a email or phone call away

29 January 2026
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Reply from Fortresslearning

Hi Andrew,

Thank you for your review, and wishing you all the very best.

Kind regards,
Richard

Rated 4 out of 5 stars

Great experience completing the Diploma…

Great experience completing the Diploma of VET. Comprehensive content, robust assessments and easy to use LMS platform. Thankyou!

28 January 2026
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Reply from Fortresslearning

Thank you for your lovely feedback, Jackie. We are glad to hear you enjoyed the Diploma of VET and found the content, assessments, and LMS easy to work with.

Congratulations on completing your Diploma of VET. We wish you all the very best on your VET journey.

Warm regards,
Jane

Rated 5 out of 5 stars

Overall a positive experience doing my…

Overall a positive experience doing my TAE40122 upgrade. Assignments were marked quickly and feedback was constructive. Communicating with trainers was easy and I enjoyed the Validation workshop. Be prepared to put in some serious core hours as the Fortress Learning lessons and assessment modules are very thorough!

30 January 2026
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Reply from Fortresslearning

Hi Diana,

Thank you for your review and candid feedback on the course. Congratulations on your achievement, and wishing you all the very best.

Kind regards,
Richard

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