FortresslearningReviews 

1,871
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and genuine desire to assist, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, along with quick response times to questions and feedback. The service provided is often described as excellent, with consumers noting the efficiency, ease of their overall experience, and well-structured, user-friendly course materials that are easy to follow. However, some people mentioned that while the self-paced nature of the course was beneficial for flexibility, a few more face-to-face workshops would have been helpful.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their approachability,... See more

User experience

People report positive experiences with user experience, highlighting the flexibility to complete training at... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the supportive and... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency of... See more

Service

Customers had positive experiences with service, often describing it as professional and outstanding.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cant speak highly enough of the support from our instructor Richard Gietman to help me complete my TAE40112 Cert 4 in Training & Assessment. The course was well structured, the online sessions were... See more

Company replied

Rated 5 out of 5 stars

I attempted this course before but gave up, never reaching my goal. Then I heard about Fortruss Learning. I was surprised by the encouragement and motivational support I received. My questions were pr... See more

Company replied

Rated 5 out of 5 stars

The people are fantastic. The only times I really struggled with my training was when I was too stubborn to ask for help. The assistance offered by the staff won't give you answers but are exc... See more

Company replied

Rated 5 out of 5 stars

Easy to follow and well organised training. Quick responses to question and feedback and prompt return of grades. I now have a much better handle on assessing and related areas. Thanks Fortress Learni... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,871)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth experience

From enrolment to completion, things were smooth and straightforward, which is exactly what I was looking for.

24 October 2025
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Reply from Fortresslearning

Hi Alan,

Thanking you for your kind review and congratulations on your successful completion of the Assessor Skill Set.

Wishing you every success in the future.

Kind regards,
Richard

Rated 5 out of 5 stars

Very friendly helpful staff

Very friendly helpful staff
Who helped in a friendly non-patronising and prompt fashion

7 October 2025
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Reply from Fortresslearning

Hi Sheridan,

Thank you for your review, and all the very best with your training and assessment career.

Kind regards,
Richard

Rated 5 out of 5 stars

Invaluable Opportunity

I can't thank enough the team of trainers and support at Fortress Learning. I am proud to say I have just completed my Cert IV in Training and Assessment and can walk away with the knowledge and confidence I needed for the next stage in my career!
The course was well-structured and the learning materials were interesting and easy to understand and follow.
I highly recommend Fortress Learning to anyone who is looking to evaluate their expertise and grow within their industry!

23 September 2025
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Reply from Fortresslearning

Hi Lisa,

Thank you for your kind review. Your hard work has paid off, and I wish you all the best in your training career.

Kind regards,
Richard

Rated 5 out of 5 stars

Bite-Sized Learning That Works – Fortress Learning Delivers

I recently completed my TAE50122 qualification with Fortress Learning, and I couldn’t be happier with the experience. What stood out most was the clarity and accessibility of the learning materials. The lessons were short, easy to follow, and designed to let you work at your own pace, perfect for busy professionals.
The assessment instructions were detailed and well-structured, which made it easy to understand what was required and how to meet the criteria. I especially appreciated the bite-sized video guides that accompanied the content. These videos broke down complex concepts into manageable pieces, making it much easier to digest the information and apply it confidently.
Fortress Learning truly supports independent learners while still providing the guidance needed to succeed. I highly recommend them to anyone looking to complete their TAE qualification with flexibility and support.

24 September 2025
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Reply from Fortresslearning

Congratulations on achieving your Diploma of VET, Rebecca! Thank you for your awesome review and for taking the time to share your experience. We are so pleased that the clear materials, structured assessments, and video guides supported your learning journey. Wishing you every success as you put your new skills into practice! Warm regards, Jane

Rated 4 out of 5 stars

Great support and quick responses.

Great support and quick responses.

24 September 2025
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Reply from Fortresslearning

Congratulations on completing your Diploma of VET, Lee! We are delighted to hear that you found our support helpful and our responses quick. Your feedback means a lot to us, and we appreciate you taking the time to share your experience. Wishing you everything of the very best! - Jane

Rated 5 out of 5 stars

Excellent facilitator

Excellent facilitator in Richard, who was clear in his instruction and always available either in person, via email or video call to clarify questions, give encouragement and provide feedback on progress, making the whole process a lot less daunting and allowing learners to lean into their strengths

24 September 2025
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Reply from Fortresslearning

Hi Callum,

Thank you for your kind feedback. It was a pleasure to work with you through your Cert IV. You and your colleagues at Parkville College are an exceptional group of trainers.

Kind regards,
Richard

Rated 5 out of 5 stars

Fantastic online educational experience from start to finish

The whole Fortress Learning team were fantastic from start to finish, allowing for flexibility in progressing throughout the units whilst providing excellent readable learning materials. I would highly recommend anyone considering completing an online course to reach out to the fantastic team at Fortress Learning.

2 July 2025
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Reply from Fortresslearning

Hi Tom,

Thank you for your kind review and for choosing Fortress Learning to achieve your training goals.

All the very best in the future.

Kind regards,
Richard

Rated 5 out of 5 stars

Very professional and supportive in…

Very professional and supportive in assisting me with my studies.

12 September 2025
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Reply from Fortresslearning

Hi Glen,

Thank you for your feedback, and well done on completing your upgrade.

All the very best ahead, Glen.

Kind regards,
Richard

Rated 4 out of 5 stars

Good online platform

Good online platform. Easy to understand and track progress

2 September 2025
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Reply from Fortresslearning

Dear Kasey,

Thank you for your review. We are thrilled to hear that you were happy with our learning platform for your TAE40122 course. We wish you all the best with your future Training directions.

Kind regards,
Deb Thomas

Rated 5 out of 5 stars

Fortress Learning have always delivered…

Fortress Learning have always delivered an outstanding customer/student experience. Thanks again Fortress Learning for all of the amazing support and understanding provided throughout my learning journey with you. I wouldn't have gained the qualification if it wasn't for your awesome team so thanks again, it is a great feeling to have achieved successful course completion.

26 August 2025
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Reply from Fortresslearning

Hi Kim,

Thank you for your kind review and all the very best with your training and assessment.

Kind regards,
Richard

Rated 5 out of 5 stars

I have received lots of support

I have received lots of support

7 August 2025
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Reply from Fortresslearning

Thank you for leaving a review, Ghadah.

Congratulations again on completing your TAE40122.

Regards,
Deb Thomas

Rated 5 out of 5 stars

A Great RTO for TAE training

It is a great learning experience with Fortress learning. Jane is a fabulous TAE trainer and assessor. She is very friendly and approachable. Her suggestions and recommendations greatly improved my understanding of the RPL assessment requirements, especially for the evidence. that is the reason why I can complete my RPL process quickly for my qualification. Thanks!

5 August 2025
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Reply from Fortresslearning

Congratulations on achieving your Diploma of VET, Henry!

Thank you for your kind words. It was a pleasure supporting you on your learning journey, and I am pleased my guidance helped you navigate the RPL process.

Wishing you continued success in your VET career.

Thanks,
Jane

Rated 5 out of 5 stars

Registration was a breeze

Registration was a breeze, Instructors were keen, approachable, and respectful. Assessments were processed quickly, and feedback was well targeted.
Group exercises were well facilitated and good value.

5 August 2025
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Reply from Fortresslearning

Dear David,

Thank you for taking the time to leave a review. Thank you for the very kind feedback. I will miss your sharp eye for detail.

I wish you all the best with your future in CFA.

Kind regards,
Deb

Rated 5 out of 5 stars

Best educational experience I have ever had

Magnificent,patient,caring and knowledgeable teacher.
Wonderful support and guidance .
Easy to follow format .
Happy and encouraging environment.
Best educational experience I have ever had.
Communication and information was exceptional.

22 July 2025
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Reply from Fortresslearning

Hi Robert,

Thank you for your kind review. It was a pleasure to help you achieve your goals. All the very best for your training and assessment ahead.

Kind regards,
Richard

Rated 5 out of 5 stars

Self-guided study success thanks to Fortress Learning

I did self-guided study at home. All the information was up online and easy to understand. The trainers were accessible, responsive and easy to contact. There was a quick turnaround time on assessment marking. My trainer, Richard, was encouraging, understanding and helpful.

9 July 2025
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Reply from Fortresslearning

Hi Anis,

Thank you for your positive feedback on the course. Wishing you all the very best in your training career.

Kind regards,
Richard

Rated 5 out of 5 stars

Great support

Great customer service and extremely responsive and supportive assessors.

20 June 2025
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Reply from Fortresslearning

Dear Christiana,

Thank you for taking the time to leave us a review of your studies. We are thrilled to hear that you were happy with our service.

Congratulations on the completion of your TAE40122 - woo hoo!

Kind regards,
Deb

Rated 5 out of 5 stars

Fortress learning

I really enjoyed the well structured, highly supportive and very contemporary learning experience offered through fortress. I would highly recommend them. I was able to complete my qualification with really good support along the way.

18 June 2025
Unprompted review
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Reply from Fortresslearning

Hi Andrew,

Thank you for your kind feedback, and all the very best in advancing a career in training and assessment.

Kind regards,
Richard

Rated 5 out of 5 stars

The support I received from both the…

The support I received from both the office staff when I called and my trainer Richard on our Zoom calls.

6 June 2025
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Reply from Fortresslearning

Hi Sue,

Thank you for your feedback, and all the very best with your training and assessment career.

Kind regards,
Richard

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