FortresslearningReviews 

1,871
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and genuine desire to assist, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, along with quick response times to questions and feedback. The service provided is often described as excellent, with consumers noting the efficiency, ease of their overall experience, and well-structured, user-friendly course materials that are easy to follow. However, some people mentioned that while the self-paced nature of the course was beneficial for flexibility, a few more face-to-face workshops would have been helpful.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their approachability,... See more

User experience

People report positive experiences with user experience, highlighting the flexibility to complete training at... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the supportive and... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency of... See more

Service

Customers had positive experiences with service, often describing it as professional and outstanding.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cant speak highly enough of the support from our instructor Richard Gietman to help me complete my TAE40112 Cert 4 in Training & Assessment. The course was well structured, the online sessions were... See more

Company replied

Rated 5 out of 5 stars

I attempted this course before but gave up, never reaching my goal. Then I heard about Fortruss Learning. I was surprised by the encouragement and motivational support I received. My questions were pr... See more

Company replied

Rated 5 out of 5 stars

The people are fantastic. The only times I really struggled with my training was when I was too stubborn to ask for help. The assistance offered by the staff won't give you answers but are exc... See more

Company replied

Rated 5 out of 5 stars

Easy to follow and well organised training. Quick responses to question and feedback and prompt return of grades. I now have a much better handle on assessing and related areas. Thanks Fortress Learni... See more

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4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,871)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

Overall a positive experience doing my…

Overall a positive experience doing my TAE40122 upgrade. Assignments were marked quickly and feedback was constructive. Communicating with trainers was easy and I enjoyed the Validation workshop. Be prepared to put in some serious core hours as the Fortress Learning lessons and assessment modules are very thorough!

30 January 2026
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Reply from Fortresslearning

Hi Diana,

Thank you for your review and candid feedback on the course. Congratulations on your achievement, and wishing you all the very best.

Kind regards,
Richard

Rated 5 out of 5 stars

FIFO balance

Able to do the course whilst juggling FIFO life, fantastic support and seeing improvement in Fortress going forward organising for people to do there practical component in a workshop whilst doing all the knowledge online

29 January 2026
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Reply from Fortresslearning

Hi Tamara,

Thank you for your kind review, and your commitment and hard work has paid off. All the very best with your training career.

Kind regards,
Richard

Rated 5 out of 5 stars

great training organisation

I was required to get my diploma for work purposes. I used fortress for my certificate IV so use them again. I love using the training platform and all the documents were in an easy to follow format. The trainers themselves greatly help me when I was stuck and needed to talk things through.

12 January 2026
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Reply from Fortresslearning

Congratulations on achieving your Diploma of VET, Dan – great effort!

Thank you for choosing Fortress Learning again and for sharing your feedback. We're glad to hear you found the platform and resources easy to follow. Thanks also for trialling one of our future RPL tools - your input was very helpful. It was a pleasure working with you, and you did a great job throughout. We wish you all the very best. Warm regards, Jane

Rated 5 out of 5 stars

Excellent Service Provided by Fortress.

Excellent Service Provided by Fortress.
Excellent support and very qualified trainer.

19 December 2025
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Reply from Fortresslearning

Dear Moslay,

Thank you for taking the time to leave a review of your course. We are thrilled that you enjoyed our service.

Happy New Year 2026 to you.

Kind regards,
Deb

Rated 5 out of 5 stars

Fortress supported me through my Cert…

Fortress supported me through my Cert IV TAE, always prompt and responsive to any difficulties or questions that I had. Richard was a very helpful and excellent teacher. I would recommend them to anyone wanting to further their education

19 December 2025
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Reply from Fortresslearning

Dear Peter,

Thank you for your kind review of your course. We are pleased that you are happy with Richard's assistance. He is currently away. I shall ensure that he sees your feedback.

Happy New Year to you, Peter and congratulations on the completion of your TAE40122.

Kind regards,
Deb

Rated 5 out of 5 stars

I have upgraded from the old TAE to the…

I have upgraded from the old TAE to the new one with Fortress, and the support I have received has been second to none. All the trainers are excellent, with special mention to Deb and Richard, they are incredibly supportive and truly makes you feel at home.

The course materials and video content are highly relevant and easy to understand and interpret. The assessments are well thought out, and each assessment is clearly linked to the course materials, which makes the learning process very effective.

I couldn’t be happier with the course. Anyone looking to pursue TAE qualifications should choose Fortress. If you want to understand how RTO Standards should be applied in practice, just look at their operations—you’ll get the answer.

Thank you to everyone at Fortress.
Merry Christmas and Happy New Year.

18 December 2025
Unprompted review
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Reply from Fortresslearning

Dear Moslay,

Thank you for leaving this review. It is clear that you are very happy with doing our course. I am thrilled that you have now upgraded to the TAE40122. Merry Christmas to you.

Deb Thomas : DD

Rated 5 out of 5 stars

Supportive and high-quality learning experience

Fortress Learning made completing my Certificate IV in Training and Assessment a seamless and enjoyable experience. From enrolment to completion, I felt supported by the team at Fortress Learning. They were always approachable and genuinely helpful. The student portal / online learning system was easy to navigate and I enjoyed the self-paced learning. I also appreciated the quick turnaround on assessment marking. I am so glad I decided to enrol with Fortress Learning as they provided a high-quality learning experience and now I feel confident to apply my newfound knowledge and skills.

9 December 2025
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Reply from Fortresslearning

Dear Kaitlin,

Thank you for taking the time to leave your review. We are so happy that you found all facets of your learning experience very positive. Congratulations on completing your TAE40122. We wish you all the best with your new qualification.

Kind Regards
Deb : ))

Rated 5 out of 5 stars

5 Stars Highly recommend

Fortress ran a great course, which helped me through the process of my TAE course, quickly and affectively, really at whatever pace I was prepared to work at. Trainers were easily contactable and approachable.

4 December 2025
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Reply from Fortresslearning

Hi Quentin,

Thank you for your welcome review and great job with successfully completing your Cert IV. All the very best in training and assessment.

Kind regards,
Richard

Rated 5 out of 5 stars

Overall great experience

The trainers were very helpful. The course structure was easy to follow with a lot of videos and explanations. The staff were always very friendly and helpful and there response times were great. At the beginning they helped me structure my learning units to maximize the final outcome.
Overall it was a great experience to achieve my double diploma. Thanks

2 December 2025
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Reply from Fortresslearning

Thank you so much for the awesome review, David. It is great to hear that you found the course easy to navigate and that you felt supported every step of the way.

Congratulations on achieving your Diploma of VET - what a fantastic achievement! We wish you everything of the very best for what comes next.

Warm regards,
Jane

Rated 5 out of 5 stars

Excellent trainer communication

Communication with trainers - online keeping on track - flexible user platform - Trainers are practical and flexible to meet needs and efficient communicators

26 November 2025
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Reply from Fortresslearning

Hi Nik,

Thank you for taking the time to leave a review. We are thrilled that you enjoyed your course with us. Congratulations on a job well done.
Merry Christmas to you.

Kind Regards
Deb

Rated 5 out of 5 stars

Straight forward to follow and strong…

Straight forward to follow and strong teacher support

21 November 2025
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Reply from Fortresslearning

Hi Suzanne,

Thank you for your kind feedback, and all the very best in training and assessment.

Kind regards,
Richard

Rated 5 out of 5 stars

Good staff

The staff is all very interactive and willing to help, emails are responded to on time and assessments are marked quickly.

24 November 2025
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Reply from Fortresslearning

Dear Dan,

Thank you for taking the time to leave a review about your course. Both Richard and I are happy to note that we give "Top Notch" service. You worked hard, and now you are a new Professional trainer. We wish you all the best.

Deb Thomas

Rated 5 out of 5 stars

Highly reccomend

Fortress made my study experience so smooth and easy

20 November 2025
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Reply from Fortresslearning

Hi Siobhan,

Thank you for your review and I'm very pleased with your successful completion of the Cert IV TAE40122.

All the very best.

Kind regards,
Richard

Rated 5 out of 5 stars

It was great

It was great. Online learning that is challenging however you learn how to problem solve within the Training and Facilitator role. Learning the skills and knowledge required to work for a RTO and how to conduct training in a organised manner.

13 November 2025
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Reply from Fortresslearning

Hello Sarah,

Thank you for leaving your review. It looks like you have learned a lot, and that is fantastic. We wish you all the best as a Professional Trainer/Assessor.

Kind regards,
Deb

Rated 5 out of 5 stars

Great organisation to do the TAE with

Great organisation to do the TAE with, Debbie and Richard were a great support. All the materials were very current and suitable for the course and self-paced provided enough support and guidance to complete on my own.

18 November 2025
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Reply from Fortresslearning

Hi Laurence,

Thank you for leaving a review. I will pass this on to Richard. We are both excited to see that you have completed your course and enjoyed it.

Kind regards,
Deb

Rated 5 out of 5 stars

The professionalism of the staff was…

The professionalism of the staff was excellent. All queries were swiftly dealt with. The material in general was engaging and kept me motivated.

7 November 2025
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Reply from Fortresslearning

Hi Chris,

Thank you for your review and all the very best in training and assessment.

Kind regards,
Richard

Rated 4 out of 5 stars

Good communicative staff

Good communicative staff, well laid out course. Course has too much volume but that is due to Gov (over) requirements.

11 November 2025
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Reply from Fortresslearning

Dear Mick.

Thank you for taking the time to leave a review. We wish you all the best with your future endeavours.

Deb Thomas : ))

Rated 5 out of 5 stars

Amazing experience with Fortress…

Amazing experience with Fortress Learning, the resources were relevant and informative. The learning platform was easy to navigate and the trainers were responsive and very helpful.

19 September 2025
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Reply from Fortresslearning

Dear Jodie,

Thank you for leaving a review. We are so pleased that you enjoyed your course and service. We wish you only the best for your future in Training.

Regards,
Deb Thomas

Rated 5 out of 5 stars

Completing the TAE40122 Certificate IV…

Completing the TAE40122 Certificate IV in Training and Assessment was an incredibly rewarding experience. I thoroughly enjoyed diving into the principles of adult learning and competency-based training, especially the opportunity to design and deliver sessions that were both engaging and practical. The course gave me the tools to tailor learning to diverse cohorts, apply formative assessment strategies, and foster psychologically safe environments—skills I now use confidently in my workplace training. I found the mix of theory and hands-on application particularly valuable, as it allowed me to immediately implement what I was learning in real-world scenarios.
One of the highlights for me was developing validated assessment tools and mapping evidence to performance criteria. The emphasis on moderation, validation, and continuous improvement aligned perfectly with my professional values. I appreciated the collaborative nature of the course, where sharing feedback and reflecting on practice were encouraged throughout. Overall, the TAE40122 has strengthened my ability to support learners, uphold compliance, and contribute meaningfully to workplace development. It’s a qualification I’m proud to hold, and one that’s already making a tangible impact in my training and assessment practice.

24 October 2025
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Reply from Fortresslearning

Dear James,

Thank you for taking the time to leave a detailed review of your course. There is so much to love and dislike about this course, and you have captured what you have learned perfectly.

We wish you all the best with your future endeavours.

Kind regards,
Deb

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