FortresslearningReviews 

1,871
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and genuine desire to assist, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, along with quick response times to questions and feedback. The service provided is often described as excellent, with consumers noting the efficiency, ease of their overall experience, and well-structured, user-friendly course materials that are easy to follow. However, some people mentioned that while the self-paced nature of the course was beneficial for flexibility, a few more face-to-face workshops would have been helpful.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their approachability,... See more

User experience

People report positive experiences with user experience, highlighting the flexibility to complete training at... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the supportive and... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency of... See more

Service

Customers had positive experiences with service, often describing it as professional and outstanding.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cant speak highly enough of the support from our instructor Richard Gietman to help me complete my TAE40112 Cert 4 in Training & Assessment. The course was well structured, the online sessions were... See more

Company replied

Rated 5 out of 5 stars

I attempted this course before but gave up, never reaching my goal. Then I heard about Fortruss Learning. I was surprised by the encouragement and motivational support I received. My questions were pr... See more

Company replied

Rated 5 out of 5 stars

The people are fantastic. The only times I really struggled with my training was when I was too stubborn to ask for help. The assistance offered by the staff won't give you answers but are exc... See more

Company replied

Rated 5 out of 5 stars

Easy to follow and well organised training. Quick responses to question and feedback and prompt return of grades. I now have a much better handle on assessing and related areas. Thanks Fortress Learni... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,871)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

Fortress RTO has been exceptional.

Fortress RTO has been exceptional. Been a candidate with other RTOs before but Fortress has a good student support, stable online Blackboard platform, experienced trainers and efficient processes as an RTO. Strongly recommend to students who are looking for exemplary Education provider. Trainers Richard Gietman & Deb Thomas, along with the support team have been exceptionally awesome. Thanks Fortress Team.

2 June 2025
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Reply from Fortresslearning

Hi Suresh,

Thank you for your feedback and acknowledgement of the team effort we pride ourselves on at Fortress Learning.

Congratulations on your achievement, and thanks for recommending us.

All the very best in your training and assessment career.

Kind regards,
Richard

Rated 5 out of 5 stars

The UI was very clean and easy to…

The UI was very clean and easy to follow.
Content was relevant and didn't seem to drag-out / difficult to complete.
Would recommend for anyone interested in a online method of learning.

22 May 2025
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Reply from Fortresslearning

Hi Stephen,

Thank you for your review and for recommending Fortress Learning.
Wishing you all the very best in training and assessment,

Kind regards,
Richard

Rated 5 out of 5 stars

Thank you from the bottom of my heart.

The entire Fortress Team was very supportive, from admin team to my Trainers and Assessors especially Maniya and Jane.
Jane was always there guiding me, always assisting me with all my queries.
I found Jane so approachable and knowledgeable, whenever I got stuck with any of my questions, she was always there just an email away. Thank you, Jane and Fortress Team.

21 May 2025
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Reply from Fortresslearning

Congratulations on completing your Diploma of VET in record time, Amy. This was an outstanding achievement!

Thank you so much for your very kind words. We are so pleased to hear that you enjoyed your learning journey with us.

It was truly a pleasure to support you throughout your studies, and we wish you every success as you continue to make a positive impact in the VET sector.

Warm regards,
Jane

Rated 5 out of 5 stars

Highly recommend

Excellent course structure. Designed very well. The staff were friendly and supportive right through the whole learning journey. Highly recommend fortress on any courses they have on offer.

14 May 2025
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Reply from Fortresslearning

Hi Steven,

Many thanks for your feedback on the course. All the very best with training and assessment.

Kind regards,
Richard

Rated 4 out of 5 stars

The support and knowledge of the…

The support and knowledge of the trainers.

9 May 2025
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Reply from Fortresslearning

Dear Lou,

Thank you for leaving a review. We are thrilled that you felt well supported throughout your course.

Kind regards,
Deb

Rated 4 out of 5 stars

Cert IV in TAE

Trainers that care about students and overall a high level of support for students and ample resources to support progression through the course.

7 May 2025
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Reply from Fortresslearning

Dear David,

Thank you for leaving your review. We are thrilled that you are happy with the level of support and resources you received whilst completing your studies.

Kind regards,
Deb

Rated 5 out of 5 stars

Great trainers and support services

Great trainers and support services, thanks Fortress

29 April 2025
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Reply from Fortresslearning

Dear Josh,

Thank you for your kind review. We are thrilled to hear that you are happy with your studies.

Regards,
Deb : ))

Rated 4 out of 5 stars

Richard was a true professional

Richard was a true professional, easy to talk to and made someone like me with minimal digital literacy feel more than capable.

17 April 2025
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Reply from Fortresslearning

Hi David,

Thanks for the review, and well donefor persisting with the Assessor Skill Set.

Kind regards,
Richard

Rated 5 out of 5 stars
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Reply from Fortresslearning

Dear Rob.

Thank you for leaving a review. I wish you all the best with your future as a Professional Trainer.

Deb : ))

Rated 5 out of 5 stars

Had a great experience doing my Diploma…

Had a great experience doing my Diploma is TAE with Fortress. Course content, assessments and structure was great, really easy to follow. I would recommend them

15 April 2025
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Reply from Fortresslearning

Thanks so much for the awesome feedback, Nick! We're thrilled to hear you had a great experience achieving your Diploma of VET with us. Congratulations again! - Jane

Rated 5 out of 5 stars

The Fortress Team went out of their way…

The Fortress Team went out of their way to accommodate with meetings and study help when required, the flexible study was very well suited to my lifestyle. They are a great company to deal with.

15 April 2025
Unprompted review
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Reply from Fortresslearning

Hello, Lee.

Thank you for your review of your studies with us. We are thrilled that you were happy with our service. Congratulations again on the completion of your course.

Kind regards,
Deb

Rated 5 out of 5 stars

Great learning experience

The course was well designed with excellent support material.
The learning was self paced which eliminated time pressure. The support from Fortress was easy to access and provided in a timely and helpful manner.
Assessment instructions were clear, easy to follow and the examples provided with the material were very helpful.
Assessments were reviewed in a timely manner, all within the timeframes committed to by Fortress.

11 April 2025
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Reply from Fortresslearning

Dear Seb,

Thank you for taking the time to leave a review. We are pleased to hear that you were happy with your learning experience with us. We wish you all the best with your future endeavors in Training and Assessment.

Deb Thomas: )))

Rated 5 out of 5 stars

TAE cert iv through Fortress

The TAE cert iv certainly isn’t an easy course to complete. I had to learn a whole new language and although I was expecting to be taught how to teach, it’s nothing like that - more like learning how best to support our students and to present the information to them in a way they can understand. The support provided by Fortress was really good - I chose the middle package as a safety net just in case I needed it. Initially my trainer was Brian, an awesome mentor, huge experience and very helpful. He left last year, and my new mentor was Richard - again fabulous support, almost always available relatively quickly and able to point me in the right direction. Marking turnaround was typically 1-2 days - shorter than the advertised time too which also helped.

I have no hesitation in recommending Fortress Learning to anyone looking to further their VET journey.

Many thanks Fortress and the team

3 April 2025
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Reply from Fortresslearning

Hi Andy,

Thank you for your kind feedback. We were only too happy to help you throughout your course and your hard work has paid off. You've demonstrated exceptional skills and knowledge in training and assessment and this will hold you in good stead with your career.

Kind regards,
Richard

Rated 5 out of 5 stars

I was happy with the process

I was happy with the process. As an experienced VET practitioner, I didn't want to repeat knowledge. Guidelines and support were communicated early in the process. Assistance was available when necessary. Assessments were marked in a timely manner with feedback supplied. Staff were approachable and friendly.

4 April 2025
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Reply from Fortresslearning

Thanks for the awesome review, Gail! We're happy to hear that you were satisfied with our team's support and our 4-day marking turnaround. Well done on successfully completing your studies. We are looking forward to continue working with you.

Warm regards,
Jane

Rated 5 out of 5 stars

Fortress learning were absolutely…

Fortress learning were absolutely amazing and got me through my cert IV training and assessor’s! Thank you for all your support

4 April 2025
Unprompted review
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Reply from Fortresslearning

Hi Lauren,

Thank you for your feedback, congratulations and all the best in training and assessment.

Kind regards,
Richard

Rated 5 out of 5 stars

Excellent experience

The course was well presented and easy to navigate. I found the assessors fair and prompt with their marking. I did this course independently and despite a few speed bumps was supported to complete it successfully. Thank you Fortress Learning :)

26 March 2025
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Reply from Fortresslearning

Dear Karin,

Thank you for completing this review of your studies with us. We are thrilled that you are happy and have now completed your studies.
We wish you all the best with your future endeavors.

Deb Thomas : DD

Rated 5 out of 5 stars

Ms.Deb and Fortress is very supportive…

Ms.Deb and Fortress is very supportive and helpful to ensure my completion in time. Prompt reply is the key

2 April 2025
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Reply from Fortresslearning

Hello Wong,

Thank you for leaving a kind review. It was my pleasure to help you with your studies. I wish you all the best in your career in training.

Regards,
Deb Thomas : ))

Rated 4 out of 5 stars

Overall seemed fine

Overall seemed fine, i did find some of the videos more of a waste of time than giving me the required information

28 March 2025
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Reply from Fortresslearning

Hi Adrian,

Thank you for your feedback. We'll take this on board for our continuous improvement.

Kind regards,
Richard

Rated 3 out of 5 stars

TAE40122 Cert IV = HELL ON EARTH

I did the TAE40122 Certificate IV in Training & Assessment. It was horrendous. Copious amounts of work and exorbitant amount of cutting and pasting in the knowledge questions and answers. I really didn't learn anything. I love learning and I love teaching, but this course could put you off both!
I had the support package and did the course fully online, which was tough. The course itself required a lot more hours to complete than I envisaged. I've previously done a Bachelor Degree, Post Grad degree and another Cert IV and this course has a comparatively massive workload (particularly for a Cert IV). The only positive factor in all of it was my trainer Deb, who was fabulous. She was very positive and always willing to help and strategise a way forward.

24 March 2025
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Reply from Fortresslearning

Dear Lyn,

Thank you for taking the time to leave a review. I agree that Cert IV TAE studies are certainly full-on. I am sorry to hear that you feel that you did not learn anything new. We are constantly finding ways to update our resources. Your Feedback certainly helps us. I wish you all the best with your future in Training and Assessing.

Kind regards,
Deb

Rated 4 out of 5 stars

The modules were easy to follow and…

The modules were easy to follow and access and the trainer's were approachable and accommodating

12 March 2025
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Reply from Fortresslearning

Hi Ryan,

Thank you for your feedback and all the very best with your training and assessment career.

Kind regards,
Richard

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