FortresslearningReviews 

1,871
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, supportive nature, and quick responses to inquiries, making the learning process smooth and enjoyable. Many people highlight the excellent customer service and the user-friendly online platform, which provides well-structured and easy-to-understand course materials. The service is frequently described as efficient, with prompt feedback on assessments and a flexible self-paced learning approach that accommodates busy schedules. Reviewers appreciate the guidance and encouragement provided, noting that the trainers are approachable and genuinely invested in student success. However, some people mentioned that while self-paced learning is beneficial, a few more face-to-face workshops could enhance the experience.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, approachability, and... See more

User experience

Users describe positive interactions with user experience, highlighting the ease of navigation and the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the excellent support and... See more

Response time

Customers consistently note positive experiences with response time, highlighting quick responses to emails... See more

Service

Customers had positive experiences with service, often highlighting the excellent support and understanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cant speak highly enough of the support from our instructor Richard Gietman to help me complete my TAE40112 Cert 4 in Training & Assessment. The course was well structured, the online sessions were... See more

Company replied

Rated 5 out of 5 stars

I attempted this course before but gave up, never reaching my goal. Then I heard about Fortruss Learning. I was surprised by the encouragement and motivational support I received. My questions were pr... See more

Company replied

Rated 5 out of 5 stars

The people are fantastic. The only times I really struggled with my training was when I was too stubborn to ask for help. The assistance offered by the staff won't give you answers but are exc... See more

Company replied

Rated 5 out of 5 stars

Easy to follow and well organised training. Quick responses to question and feedback and prompt return of grades. I now have a much better handle on assessing and related areas. Thanks Fortress Learni... See more

Company replied



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4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,871)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

I've just completed my TAE40122 with…

I've just completed my TAE40122 with Fortress, they provide excellent coaching and mentoring throughout the whole course as well as excellent student support for the more challenging stages of the course. I highly recommend the team at Fortress.

5 March 2025
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Reply from Fortresslearning

Dear Tony,

Thank you for leaving a review. We are pleased to know that your whole student journey with us was all positive. We wish you all the best in your future training endeavours. - Deb Thomas : DD

Rated 5 out of 5 stars

Support was great

Support was great

19 February 2025
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Reply from Fortresslearning

Hi Herald, thank you and well done with your coursework.

All the very best,
Richard

Rated 5 out of 5 stars

Great customer service

I undertook the Cert IV TAE 40122 to ensure currency and maintain my accreditation. I elected to undertake the self-paced option as this was self-funded and in between full-time work. Fortress Learning helped develop a learning plan where I was able to have 3 units credited, leaving me 9 units to complete over 12 months. The RTO was not pushy after I enquired and honoured the pricing despite me commencing months later after engagement.

The pre-interview was pretty simple and no qualms. The person was professional and courteous throughout.

Access to the platform and its contents was super easy to navigate. The content was available, and you could do it in whichever order suited. I just followed the defined learning plan.

Although I did not need to access additional support, I did have to send emails to admin and the RTO's support as I experienced issues with my Google account to upload video recordings and zip as part of the submission. Odeza who helped me was super efficient and answered my email within 1 business day, sometimes within hours.

With the marking of my submissions, I believe the SLA was something like 5-7 business days? I can tell you that Fortress Learning were very efficient and assessors had my submissions marked quite quickly which I was surprised by given the SLAs. Despite units being singular, the assumed knowledge from the former is helpful for future units so it was appreciated that Fortress Learning swiftly assessed the submissions - usually within 2-3 days.

The overall experience of utilising Fortress Learning for my Cert IV was smooth and effortless. The RTO was genuinely really easy to deal with.

The most difficult thing would be locating the role players for the video for one of the assessments. This unit took much longer than anticipated. The best unit would be the online assessment one as this is done in groups and the Facilitator explained the task really well, was clear and engaging.

24 February 2025
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Reply from Fortresslearning

Dear Jae,

Thank you for taking the time to leave a review. It looks like your overall student experience was positive indeed. We wish you all the best for your continued Career in Training and Assessment - Deb Thomas

Rated 5 out of 5 stars

Fortress Learning, a professional team that sincerely cares!

The team at Fortress Learning was there to encourage me to keep going and to meet with me to help me when I needed it.

They took personal interest in me and partnered with me in the process. I succeeded through a lot of hard work and the care shown to me by my advisor that went above and beyond anything I could have expected.

25 February 2025
Unprompted review
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Reply from Fortresslearning

Hi Tim and thank you for your kind feedback. I'm so pleased for you seeing your hard work pay off and your skills and knowledge in training and assessment will be showcased throughout your career.

Kind regards,
Richard

Rated 4 out of 5 stars

Well Supported and Flexible Study

Content and embedded videos within the course could do with a refresh, but overall a very positive experience. Study and payment options were flexible, which fit in well with my circumstances. Always felt supported and all my enquiries were handled fairly and professionally.

18 February 2025
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Reply from Fortresslearning

Hello Tyler,

Thank you for your review. We are pleased that you have had a positive experience with your studies. As for the resources, we will take a good look at those and ensure they are up to date with student expectations in mind.

I wish you all the best in your future training.

Kind regards,
Deb

Rated 5 out of 5 stars

Well organized

They have experienced trainers and give ample feedback to help students learning experience simple and effective.

17 February 2025
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Reply from Fortresslearning

Dear Joseph,

Thank you for leaving a review. I shall miss your good humour and smiley face. I wish you all the best with your future training endeavours.

Deb : )))

Rated 5 out of 5 stars

Professional and timely

Outstanding marking turn around and support. The team at Fortress is friendly and understanding, helping out as much as they can.

17 February 2025
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Reply from Fortresslearning

Hi Saul,

Thank you for your kind feedback. Excellent job on completing your Skill Set and wishing you all the very best in training and assessing.

Kind regards,
Richard

Rated 5 out of 5 stars

A very professional outfit who does…

A very professional outfit who does what they say they will. Lecturers very supportive and submitted assignments marked/feedback given with 4 days.

10 February 2025
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Reply from Fortresslearning

Dear Stephen,

Thank you for taking the time to leave this review. We are pleased to hear that you are happy with our service. You worked well and it paid off. I wish you all the best with your future in training and Assessment. Deb Thomas : ))

Rated 5 out of 5 stars

Completing the TAE40122

Completing the TAE40122 - Certificate IV in Training and Assessment with Fortress Learning was an outstanding experience. The course structure was thoughtfully clustered, making the learning journey smooth and logical, while the engaging content and vast array of resources kept the process interesting and enjoyable.

The team at Fortress Learning provides exceptional support, ensuring students have everything they need to succeed. Their approach makes a potentially complex qualification manageable and rewarding, equipping learners with the confidence and skills required for real-world training and assessment.

If you're considering undertaking this certification, I highly recommend Fortress Learning—their professionalism, structured learning approach, and engaging content make all the difference!

16 February 2025
Unprompted review
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Reply from Fortresslearning

Dear Erica,

Thank you for reviewing your TAE40122. It is great to hear that you enjoyed the whole student experience with us. Congratulations again on completing your qualification.

Kind regards,
Deb

Rated 5 out of 5 stars

Amazing support through this course.

Amazing support through this course.
The trainers are there for you to guide you through and answer any questions along the way. Fortress consistently check in to see how you are progressing and make sure you are on track and supported!

6 February 2025
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Reply from Fortresslearning

Hi Jody,

Thank you for your kind review. I am so pleased you successfully completed your studies.

I am also confident that you will make a great trainer and assessor.

All the very best,
Richard

Rated 5 out of 5 stars

Our trainers were very professional and…

Our trainers were very professional and approachable. They were happy to help with any issues and went out of their way to assist

3 February 2025
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Reply from Fortresslearning

Thank you for leaving a review of your recent studies with us, Ramon. We are so happy that you found our staff professional and approachable. We aim high and it looks like we hit the target with you. We wish you all the best with your future in Training and Assessment.

Kind regards,
Deb

Rated 5 out of 5 stars

Good communication

Good communication

3 February 2025
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Reply from Fortresslearning

Hi Andy,

Thank you for your review and I look forward to helping with your further studies with Fortress Learning.

Kind regards,
Richard

Rated 5 out of 5 stars

Very helpful and supportive

Very helpful and supportive. Quick response all the time and up to date . Highly recommend!

20 January 2025
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Reply from Fortresslearning

Hi Tendai,

Thank you for your review. I'm so pleased for you successfully completing the TAE40122.

All the very best,
Richard

Rated 5 out of 5 stars

Prompt reply to all questions and…

Prompt reply to all questions and information supplied helped to easily navigate the Fortress learning experience. The instructor lead training was first class and I enjoyed the the way course content was delivered.

17 January 2025
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Reply from Fortresslearning

Hi Gary,

Thank you for your kind review. I enjoyed working with your team and learnt a lot from you guys too and have some newfound understanding of the stevedoring business.

All the very best, your experience and knowledge are such an asset to NSS.

Kind regards,
Richard

Rated 5 out of 5 stars

An RTO you can trust

An RTO you can trust, great support and resources they really know their stuff.

6 January 2025
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Reply from Fortresslearning

Dear Duane,

Thank you for taking the time to leave a review. We are thrilled that you were happy with our service and resources. I hope that we may see you again in the future.

Regards,
Deb,

Rated 5 out of 5 stars

FortressLearning is amazing

FortressLearning is amazing they hepled me reach my goals.

12 January 2025
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Reply from Fortresslearning

Hi Jason,

Thank you for the review. I'm so pleased we were able to help you achieve your TAE40122.

All the very best,
Richard

Rated 5 out of 5 stars

Fortress Learning TAE40116 upgrade

I did my TAE40116 upgrade through Fortress Learning. I had a wonderful learning experience, and my trainer Deb Thomas was just amazing. I cannot recommend them highly enough, great resources, great training and very prompt communication.

12 November 2024
Unprompted review
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Reply from Fortresslearning

Dear Kerensa,

Thank you for leaving your feedback. It is always a pleasure to meet experienced professionals like you and be able to assist you in moving forward in your career. I hope to see you in the near future.

Regards,
Deb Thomas

Rated 5 out of 5 stars

The learning experience from Fortress Learning

The learning instructions from Fortress Learning is very clear, I love those videos that guided you through each assignment. The trainer is very helpful and make you feel confident through the courses.

16 December 2024
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Reply from Fortresslearning

Hi Viana,

Thank you for your welcome feedback and all the very best with your training and assessment career.

Kind regards,
Richard

Rated 4 out of 5 stars

I have had a positive learning…

I have had a positive learning experience with this course, from getting the learning plan ready as I was doing units and RPL it was easy to understand, not all the upfront pay now pressure that comes with organizing RPL, this is why I chose the course.
My trainer Brian was so helpful and the admin team with Bheng checking progress.
The TAE is not the most exciting qualification but they gave me good & enough learning resources ans easy to understand assessment.
Thanks for helping me gain my qualification as a trainer.

19 December 2024
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Reply from Fortresslearning

Thank you for your kind words, Matthew! We're so happy to hear that your learning experience with our Cert IV TAE course was positive. We strive to make the process as smooth and accessible as possible, with support from our team along the way. Congratulations on achieving your Cert IV TAE! We wish you the best in your future endeavours as a Trainer.

Rated 5 out of 5 stars

AFG training group 2024

Richard was a very engaging and accommodating facilitator. The axcelerate online platform was good to use with a bit of initial training on how to use it. We could learn at our own pace but they made sure we didn't fall behind.

10 December 2024
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Reply from Fortresslearning

Hi Warren,

Thanks for the feedback. It was indeed a pleasure to work with you all at the Alex Fraser Group.

Wishing you all the very best.

Kind regards,
Richard

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