FortresslearningReviews 

1,871
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and genuine desire to assist, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, along with quick response times to questions and feedback. The service provided is often described as excellent, with consumers noting the efficiency, ease of their overall experience, and well-structured, user-friendly course materials that are easy to follow. However, some people mentioned that while the self-paced nature of the course was beneficial for flexibility, a few more face-to-face workshops would have been helpful.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their approachability,... See more

User experience

People report positive experiences with user experience, highlighting the flexibility to complete training at... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the supportive and... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency of... See more

Service

Customers had positive experiences with service, often describing it as professional and outstanding.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cant speak highly enough of the support from our instructor Richard Gietman to help me complete my TAE40112 Cert 4 in Training & Assessment. The course was well structured, the online sessions were... See more

Company replied

Rated 5 out of 5 stars

I attempted this course before but gave up, never reaching my goal. Then I heard about Fortruss Learning. I was surprised by the encouragement and motivational support I received. My questions were pr... See more

Company replied

Rated 5 out of 5 stars

The people are fantastic. The only times I really struggled with my training was when I was too stubborn to ask for help. The assistance offered by the staff won't give you answers but are exc... See more

Company replied

Rated 5 out of 5 stars

Easy to follow and well organised training. Quick responses to question and feedback and prompt return of grades. I now have a much better handle on assessing and related areas. Thanks Fortress Learni... See more

Company replied



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4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,871)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great way to do your TAE

Course is well set out and organised, easy to navigate and covers a large range of content without the overload. The support is there when required and the process flowed well each unit I finished. Certificate was issued promptly when I complete the course. Would definitely recommend.

10 December 2024
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Reply from Fortresslearning

Hi Emma,

Thankyou for your welcome feedback. I'm so pleased for you in successfully completing the course and wishing you all the very best in training and assessment.

Kind regards,
Richard

Rated 5 out of 5 stars

It was great to be able to speak with…

It was great to be able to speak with the trainers, and they were helpful

5 December 2024
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Reply from Fortresslearning

Thanks for the 5-star review, Shawn! We're so happy to hear you had a positive experience. Congratulations on achieving your Assessor Skill Set. We wish you everything of the best in your future endeavours.

Rated 5 out of 5 stars

Cert IV

Richard was very helpful and engaging. Thank you Richard.

10 December 2024
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Reply from Fortresslearning

Hi Ray,

Thanks for your review and congratulations on successfully completing your TAE41022.

All the very best,
Richard

Rated 5 out of 5 stars

Excellent trainers and very responsive…

Excellent trainers and very responsive with assistance. Altogether a fantastic learning experience. Thanks you Fortress Learning

9 December 2024
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Reply from Fortresslearning

Hi Jamie,

Thank you for your feedback and wishing you all the very best ahead.

Kind regards,
Richard

Rated 4 out of 5 stars

Scott James Great Trainers and support staff easy…

Great Trainers and support staff easy to follow lessons and assignments and easy to submit

5 December 2024
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Reply from Fortresslearning

Working with you is a pleasure, Scotty and I am so happy you have graduated! Have a wonderful holiday break. I wish you the very best. - Emma and the Fortress Team

Rated 5 out of 5 stars

Would recommend Fortress Learning.

Great organisation with good notes and exercises. Staff were very prompt, helpful and supportive during my studies. Studying online allowed me to access the course. Would recommend Fortress Learning.

29 November 2024
Rated 5 out of 5 stars

RPL Process- Great Assessor’s and Process

As a VET facilitator, course developer and assessor myself it was an interesting process to work through the RPL of a dual diploma with Fortress.
I found the staff (admin and assessors), processes and communication to be at a very high standard. It was a supportive process with understanding shown of life’s challenges and their impacts on ability to complete work within timelines.
All communication and requests for information were prompt and a choice of contact options to suit the student was available for this- phone calls, email or zoom meetings.
A special thank you to Jane who was patient, kind and extremely supportive throughout the process. Also Maniya who was my final Assessor and provided clear, helpful feedback and encouragement.

27 November 2024
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Reply from Fortresslearning

Thank you so much for your kind words and 5-star review, Tania! It's always a good experience to remind ourselves of what it's like being a student, and getting feedback from a VET professional is incredibly valuable.

We're so glad that we could provide the support you needed to complete your dual diploma, despite the challenges you faced. Congratulations on achieving your Dual Diploma!

Warm regards,
Jane

Rated 4 out of 5 stars

Very helpful and good support!

I received good, personal contact with my Trainer and an understanding of my circumstances from Fortress overall.

27 November 2024
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Reply from Fortresslearning

Hi Gerhard,

Thank you for taking the time to provide your feedback, we really appreciate it. I am pleased that you enjoyed your learning with us, it was great working with you. All the best for the future.

Warm regards,
Brian

Rated 4 out of 5 stars

I am very happy with the online training I received from Fortress Learning.

My online learning experience with Fortress Learning was very positive. The material was well planned and laid out. The trainer was extremely supportive, understanding and guidance and appointments were always available on request.
I would have liked to have access to the course material after the course is over, unfortunately you lose access to the portal after finishing the course. It is always beneficial to go refer back to the learning material if required in the future.

19 November 2024
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Reply from Fortresslearning

Dear Nandita,

Thank you for taking the time to write a review. Congratulations again on completing your TAE40122. - Deb : DDD

Rated 5 out of 5 stars

I found the personal help I received…personal help

I found the personal help I received over the phone was essential to passing the course. It answered many of my questions, quandaries and difficulties that I had with certain modules.
Further, the regular updates on dates and times, the offerings of help were all important in keeping me on track.
Distant education is difficult, yet Fortress Learning was quick to replying to any problems I had.

26 November 2024
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Reply from Fortresslearning

Mike - it was such a pleasure seeing you graduate just after your wedding no less! Have a wonderful life with you and your Emily and stay in touch!

Emma and the team

Rated 5 out of 5 stars

My trainer assessor was amazing

My trainer assessor was very approachable and delivered the information in a way that made it very easy to understand.

20 November 2024
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Reply from Fortresslearning

Dear Casey-Lee,

Thank you for your kind review. It was a pleasure to assist you with your TAE40116 studies. You are an amazing Trainer.

Deb Thomas : ))

Rated 5 out of 5 stars

Fantastic support from Deb

The online material was great and Deb was a fantastic facilitator. She was very helpful in getting me across the line on my TAE upgrade.

19 November 2024
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Reply from Fortresslearning

Dear Robyn,

Thank you for taking the time to leave a review. You worked hard and achieved your goal, we are always happy to hear when people mention the materials. I wish you all the best with your future as a professional trainer.

Kind regards,
Deb

Rated 5 out of 5 stars

Fortress were very good at following up…

Fortress were very good at following up and keeping me in the loop, on track. Jane, my trainer, was outstanding. Content was very good. The hardest part is getting started - once that happens you are off and running.

14 November 2024
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Reply from Fortresslearning


Once you got started, there was no stopping you, Christine! Congratulations on achieving your Diploma of VET! We are so glad to hear you had a positive experience with us and I really enjoyed supporting you on your learning journey. Wishing you all the very best.

Warm regards,
Jane

Rated 5 out of 5 stars

Tremendous amount of support

Tremendous amount of support, knowledge and time provided by trainer
Thank you so much Deb Thomas
Fortress Learning prompt and professional when contacted. Always returned calls without leaving me waiting
Thank you

18 November 2024
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Reply from Fortresslearning

Dear Zinzi,

Thank you for taking the time to leave a review of your studies. I am thrilled that you were happy with my support throughout the course. Congratulations to you once again.

Regards,
Deb Thomas : ))

Rated 5 out of 5 stars

The encouragement and help I received…

The encouragement and help I received was amazing and enabled me to complete my unit of study. Thank you Fortress. I would recommend anyone who wants to study to sign up with Fortress.

21 November 2024
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Reply from Fortresslearning

Dear Desney,

Thank you for leaving a review of your TAE40116 Upgrade studies. It was a pleasure to be able to assist you to complete this.

Regards,
Deb : ))

Rated 5 out of 5 stars

Thank you Fortress

Thank you Fortress for the opportunity. This course has imparted in me very vital knowledge and skills which I needed to know and have as a trainer and assessor. i want to thank my trainer, who has been very supportive in helping me completing this course and i am very grateful for my trainer as well as the whole team of Fortress.

22 November 2024
Unprompted review
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Reply from Fortresslearning

Dear Carolyn,

Thank you for your kind review. I am so happy that you feel this course has taught you new skills for your position as Trainer and Assessor. I wish you all the best with your career. - Deb : )))

Rated 5 out of 5 stars

Cert IV training.

Whilst I found the content confusing at first, the support from my trainer at Fortress was excellent. Deb is a wealth of knowledge and very easy going.

20 November 2024
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Reply from Fortresslearning

Dear Brian,

Thank you for taking the time to leave your review. You conquered your upgrade. Congratulations again.

Regards,
Deb Thomas

Rated 5 out of 5 stars

I found the Fortress Learning team to…

I found the Fortress Learning team to be consistently supportive throughout the learning and assessment process. Always available to answer questions and always ready to provide advice throughout the journey. My thanks in particular to Deb Thomas for her insight, support, good humour and positivity, certainly helped me find my best self.

19 November 2024
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Reply from Fortresslearning

Dear David,

Thank you for your review. We are so pleased that you found your student experience a real positive one. You worked hard and prevailed. Congratulations - Deb : ))

Rated 5 out of 5 stars

Fortress Learning provided me with a great learning experience!

Fortress Learning provided me with a great learning experience throughout my online training. My trainer provided me with assistance where needed and built my confidence throughout my learning. I was very happy with their efficient services and would recommend them to anyone wanting to acquire any qualifications they are offering.

19 November 2024
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Reply from Fortresslearning

Hi Luke,

Thanks for taking the time to provide such great feedback. We enjoyed working with you toward your new qualification and are really pleased you got so much out of your learning. Good luck with everything in the future.

Cheers,
Brian

Rated 5 out of 5 stars

Excellent support

From enrolment to completion the staff at Fortress were very helpful and supportive.

19 November 2024
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Reply from Fortresslearning

Congratulations, Jacinta, on achieving your Diploma of VET! We're so glad to hear that your experience with Fortress Training was positive from start to finish. It's wonderful to know that our team was able to provide the support you needed throughout your learning journey.

We wish you all the best in your future endeavors.

Warm regards,
Jane

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