FortresslearningReviews 

1,871
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, supportive nature, and quick responses to inquiries, making the learning process smooth and enjoyable. Many people highlight the excellent customer service and the user-friendly online platform, which provides well-structured and easy-to-understand course materials. The service is frequently described as efficient, with prompt feedback on assessments and a flexible self-paced learning approach that accommodates busy schedules. Reviewers appreciate the guidance and encouragement provided, noting that the trainers are approachable and genuinely invested in student success. However, some people mentioned that while self-paced learning is beneficial, a few more face-to-face workshops could enhance the experience.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, approachability, and... See more

User experience

Users describe positive interactions with user experience, highlighting the ease of navigation and the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the excellent support and... See more

Response time

Customers consistently note positive experiences with response time, highlighting quick responses to emails... See more

Service

Customers had positive experiences with service, often highlighting the excellent support and understanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cant speak highly enough of the support from our instructor Richard Gietman to help me complete my TAE40112 Cert 4 in Training & Assessment. The course was well structured, the online sessions were... See more

Company replied

Rated 5 out of 5 stars

I attempted this course before but gave up, never reaching my goal. Then I heard about Fortruss Learning. I was surprised by the encouragement and motivational support I received. My questions were pr... See more

Company replied

Rated 5 out of 5 stars

The people are fantastic. The only times I really struggled with my training was when I was too stubborn to ask for help. The assistance offered by the staff won't give you answers but are exc... See more

Company replied

Rated 5 out of 5 stars

Easy to follow and well organised training. Quick responses to question and feedback and prompt return of grades. I now have a much better handle on assessing and related areas. Thanks Fortress Learni... See more

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4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,871)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

Deb my teacher was absolutely…

Deb my teacher was absolutely fantastic.
She understood the pressures I was under at work and the limited time I had to undertake this course, however she kept me motivated and was always available if I needed assistance.
Without Deb and her understanding I dont think I would have completed this course.

13 November 2024
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Reply from Fortresslearning

Dear Rod,

Thank you for leaving a review. Despite all your pressures, you were able to complete your studies. I was that lucky Trainer to have met and helped you. Congratulations again on the completion of your TAE40116.

Regards,
Deb : )))

Rated 5 out of 5 stars

I would recommend Fortress for anyone contemplating any new studies.

I am very appreciative of the assistance offered by all staff along the way in my study journey. The Zoom meetings I had with Jane were particularly helpful and got me through when time was of the essence.
I was also very pleased with your company policy that guaranteed all my submissions would be resulted within four days.

18 November 2024
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Reply from Fortresslearning

Congratulations, Ian, on achieving your Diploma of VET! Your hard work and dedication certainly paid off. It was a pleasure working with you, and we're glad you felt supported throughout your learning journey. We're delighted to hear that our commitment to a 4-day marking turnaround time contributed to your positive experience. Thanks for your awesome review, Ian. We wish you everything of the best.

Warm regards,
Jane

Rated 5 out of 5 stars

Comprehensive and relevant TAE training.

Fortress Training delivered comprehensive, well-structured and informative diploma training. I had extensive support from my trainer, and their communication was great. Overall, I am really happy with the experience, and I learnt a lot whilst being able to contextualise my training to my workplace. Highly recommend Fortress for any TAE training you may need.

13 November 2024
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Reply from Fortresslearning

Congratulations on achieving your Diploma of VETn Haley! We’re delighted to hear that you found your training experience with Fortress to be positive and informative. Your feedback about being able to apply your learning directly to your workplace is great to hear. Thank you for recommending us to others. We wish you continued success in your career.

Warm regards,
Jane

Rated 5 out of 5 stars

Great experience with fortress

I had a great experience with fortress the staff were very friendly and kind. They gave me sufficient time to finish the course at a time when I couldn't complete the requirements from work. When the circumstances change at work I was able to complete the tasks that I was required to complete and they were very accommodating.

18 October 2024
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Reply from Fortresslearning

Hi Marilyn,

Thank you for taking the time to provide your lovely feedback. We are really pleased that you enjoyed your time with us and wish you all the very best in the future.

Warm regards,
Brian

Rated 5 out of 5 stars

Great support

Great support, very responsive ! They also utilised different means of contacting or communicating with me.
Similarly I was only in contact with select few people from the organisation and was well aware of who played what role in my learning journey. Highly recommend.

15 November 2024
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Reply from Fortresslearning

Thank you for your great feedback, Jess! It's to hear you found us to be responsive and supportive throughout your learning journey. It's important for us to work as a team, so your feedback means a lot to us all. Congratulations on achieving your Diploma. Great effort Jess!

Warm regards,
Jane

Rated 5 out of 5 stars

Exceptional communication with students…

Exceptional communication with students and support.
Jane McIntosh the best professional with exceptional knowledge and experience Trainer I ever met on my Education journey.
Highly recommended the School.

12 November 2024
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Reply from Fortresslearning

Wow – thank you for your lovely feedback Ursula. It’s great to hear that you had a positive learning journey with us and we appreciate your recommendation. Congratulations on achieving your Diploma of VET. It’s always a challenge working full time and juggling your studies, but you did it! I wish you every success for your future.

Warm regards,
Jane

Rated 5 out of 5 stars

Fortress Learning Diploma TAE50116

My learning plan, which was a mixture of RPL units and a coursework was clearly explained.
Also, I could easily get my program extended when I knew I needed more time to complete all units. All my assessments were marked promptly, between 1-4 days.
My sincere thanks go to Jane, my trainer, who always responded to my inquiries promptly and explained all questions clearly and patiently. My thanks also for Maniya who marked my work quickly and provided feedback.
The videos of each unit are very clear and helpful. However, there are some inconsistencies between the written version shown and what is explained in the video for TAEDES501-Design and Develop Learning Strategies. Though minor details, they could be misleading and confusing. It's a good idea to have them all rectified as I believe the videos should be self-explanatory. To clarify the confusion, I did email Jane and Jane promptly responded and clarified. Thank you again, Jane.
Overall, it has been a great learning experience with Fortress Learning.

12 November 2024
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Reply from Fortresslearning

Thank you for your kind words, Fran! We're thrilled to hear about your positive experience with Fortress Learning.

We appreciate you bringing the video inconsistency to our attention. We'll look into it to ensure future learners have a seamless experience. Congratulations on your Diploma of VET! Wishing you all the very best.

Warm regards,
Jane

Rated 5 out of 5 stars

The info sank in

The course seemed really long and a lot of repetitive work and study. With that being said I found that I knew what to do and learned a lot. Not a throwaway course. The trainers were very helpful and explained it in simple terms which helped me understand quicker.

12 November 2024
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Reply from Fortresslearning

Dear Shane,

Thank you for your feedback. You certainly did learn a lot by completing your TAE40116. Congratulations again on a job well done. - Deb : )))

Rated 5 out of 5 stars

Great learning experience & great…

Great learning experience & great support from the trainers.

12 November 2024
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Reply from Fortresslearning

Hi Stuart,

Thank you for taking the time to provide your kind feedback, we really appreciate the effort. We Enjoyed working with you toward your new qualification and wish you all the very best in the future.

Cheers,
Brian

Rated 5 out of 5 stars

Fortress learning and it’s trainers are…

Fortress learning and it’s trainers are the best in the business, so much support and help throughout which made me never feel alone through the learning process, easy access to all resources and highly recommend to anyone who is thinking of doing online training.

13 November 2024
Unprompted review
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Reply from Fortresslearning

Dear Craig,

Thank you for taking the time to leave a review. I am so pleased that you were happy with the service here at Fortress. We aim to please and it looks like you were left satisfied with your studies :

Regards,
Deb Thomas

Rated 5 out of 5 stars

Set to Succeed

Enrolment is simple. User platform, once learned, is easy to navigate.
Support by admin and assessors is brilliant. I felt I was set up to succeed and not to fail.
Thank you Fortress, for helping me achieve a qualification I have been asked to use the day I received my certificate!

11 November 2024
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Reply from Fortresslearning

Dear Vanessa,

Thank you for your review. I hope that Champers tasted as good as it looked. Congratulations on completing your TAE40116. - Deb T : DDDD

Rated 5 out of 5 stars

Help through Deb Thomas

Help through Deb Thomas, very good in her role, and understanding of the fact that I am working as well as upgrading my cert IV

11 November 2024
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Reply from Fortresslearning

Good afternoon, Trevor.

Thank you for your kind review. You were able to multitask well in order to complete your studies. Be proud of yourself.

Best regards,
Deb Thomas : ))

Rated 5 out of 5 stars

A rigorous and layered program.

While a demanding course in terms of the volume of work and the number of learning modules to complete, this program layers the knowledge, and the practical applications of the skill set very well. By the end of the program, I feel I have a clear understanding of the process and important considerations for training creation, and I possess the necessary assessment skills as a trainer, with the confidence to use them. Thank you Fortress.

11 November 2024
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Reply from Fortresslearning

Dear Norm,

Thank you for your review. You did it!! You finally completed your TAE40116. I shall miss our chats together. I wish you all the best, I know that you're already an amazing Trainer.

: Deb : DDD

Rated 5 out of 5 stars

Positive Learning Platform

Fortress Learning provided an easy to navigate LMS and support from the trainers was very beneficial in assisting with the course work.

8 November 2024
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Reply from Fortresslearning

Hi Paul,

Thank you for spending the time to send us your feedback, we really appreciate the effort. We enjoyed working with you toward your new qualification and I am really pleased you had such a positive experience along the way. Good luck with everything in the future.

Warm regards,
Brian

Rated 5 out of 5 stars

Fortress were helpful

Fortress were helpful, easily contactable & encouraging

8 November 2024
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Reply from Fortresslearning

We're so happy to hear that you enjoyed your learning journey with us, Trish. Congratulations on achieving your Diploma of VET! We wish you every success in the future.

Warm regards,
Jane

Rated 4 out of 5 stars

Deb my teacher was so good

Deb my teacher was so good. All the ladies at fortress were always willing to lend a gand

6 November 2024
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Reply from Fortresslearning

Dear Lee-ann,

Thank you for leaving a review. You worked hard and completed your TAE40116. Welcome to the world of Professional training.

Kind regards,
Deb

Rated 5 out of 5 stars

Having been almost 20 years away from…


Having been almost 20 years away from having to be trained for anything I found all the staff at Fortress Learning willing to assist in any facet of my training. From my actual Trainer to the help desk personnel. All were patient and helpful

25 October 2024
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Reply from Fortresslearning

Hi Rick,

Thank you for your kind review and I wish you all the very best.

Kind regards,
Richard

Rated 5 out of 5 stars

Outstanding RTO

An outstanding professional and helpful team. Deb Thomas is an exceptional instructor who always went the extra mile to explain and assist.

27 September 2024
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Reply from Fortresslearning

Dear Marco,

Thank you for leaving a review. It was a pleasure to assist you in completing your upgrade.

I wish you all the success in your future as a Trainer/Assessor.

Kind regards,
Deb

Rated 4 out of 5 stars
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Reply from Fortresslearning

Hi Parisa,

Thank you for your feedback, we enjoyed working with you toward your new qualification and wish you all the best in the future.

Warm regards,
Brian

Rated 5 out of 5 stars

Completed and Happy

The overall experience with Fortress Learning was exceptional.my online mentor was always available when i needed clarification on my upgrade assessment. The content was well designed which made it easier to understand and complete.

i would highly recommend Fortress Learning to anyone who is considering completing a Certificate level they have to offer.

25 October 2024
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Reply from Fortresslearning

Dear Troy,

Thank you for leaving a review. We are thrilled to know that your whole student experience was a positive one. I will miss our one-on-one meetings.

Regards,
Deb : DDD

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