Fragnet Reviews 149

I bought a server and after 1 week the performance of the server was the worst I'd ever experienced. The only upside to their service is they switched from UK to Netherlands for me, but their servers are really bad, would suggest you go to a different provide for a few £ more you can get a much better server!

My game server got attacked like every single day.. and the do nothing about it.. paid for nothing..

2 months ago I joined Fragnet to host a RUST server.
My previous provider deleted my server because I didn't pay for it within 1 day, and their customer service wasn't that bright either.

After getting my server with Fragnet, I got an email with the login information within 20 minutes, however their panel was not that good looking/ no features at all, but I did stay because of the performance.

I submitted a ticket for the panel looks etc, and they said they are working on it. A week ago, they introduced a new panel for rust, with all the features I asked for.. At this point I feel like the happiest client ever :) Thanks Frag!

Just had an issue with not being able to connect to my server (alpha game glitch totally not fragnets fault) Not only did they walk me through how to connect by ip, but they joined me in teamspeak and walked me through the process step by step with screen shots. I had ALMOST gone with another server host that pops up as the default when clicking the "host server" button on the game. However, due to my past dealings with fragnet I decided to hop on and see if they hosted this game. Indeed they did, and I'm very glad I checked before just taking the first company offered. Great, friendly, knowledgeable staff. And most importantly... they use imgur to send the screen shots, I mean come on. How could you not use them? -XDC Dragonreborn

I rented a project zomboid server on fragnet a week ago. Had Problems with billing - contacted support, in minutes the support contacted me and solved the issue. A couple of days later again had trouble this time with the server itself- contacted support via ticket system -- in minutes they contacted me back and helped after a couple of mails the problem was solved very quick.. so far great service!

So first of all, the service i bought was a teamspeak server, and at least once a day it would be down for lik 5 mins to hours. Sometime it was very brief, others it was multiple hours down time. Going to their control panel a bar was shown with the text "Cannot connect to the Server" or something like that.

Having had issues with them before with lag, i had some old responses from them, where they assured me it was on my end, so i had to send them a traceroute. This time, since their site tells me even they have no connection to the server, i was sure the problem was on their end. I contacted them saying it was unacceptable that for the last 1-2 months i have had a whole lot of downtime, and i would like to get some info about this, and some kind of compensation, or assurance that it would be fixed, as i didnt want a provider with a lot of downtime. I also specifically said, that i could assure them the problem was on their end, so they should not tell me to send them any information (in form of a traceroute)

The response i got was THE EXACT SAME as i had gotten when i had lag issues. "We assure you, there are no problems with our servers" and then they go on about how they checked the logs, and that i should get everyone on the server to send a traceroute to them.

Hands down worst support i have ever gotten, and i dont believe theres any other websites out there providing more downtime than i have gotten. It might be a special case (as not many have this, yet i have a friend with the same issue) but i can assure you, its not worth the risk of having THIS much downtime on a voice service.

After all this they finally gave some decent support and gave us a new server. Come to realise this new server was down within a couple of days and had quite a long downtime. Seeing it as my last trust in them i ask for a server in another location. Everything seems fine for a couple of days, and suddently the exact same issues appear. Not only does the support seem to find it normal with the respond:

"We are currently experiencing issues with the machine where your server is hosted. We are actively looking into it, please stand by.

Should you need further assistance, don't hesitate to contact us!"

they come to tell me the following:

"We are well aware of your other issues as well, however this is completely unrelated and the whole machine is having issue, not you or your single server. We are doing our very best to have this resolved as soon as possible, we are doing everything to the best of our power. We will get back to you as soon as the machine is back up and running."

essentially saying that they looked at my other tickets and this issue is different as it is the whole machine that has problems. My old tickets tell me that the machine is not working properly etc. So they pretend to have looked into what i asked them to (I said i really wasnt in the mood to write another roman of a ticket, so they should check my old tickets). At this point i was too mad to continue with the support. I will let the time i have run out, and find a new provider. Would NEVER recommend them to anyone with a wish of having a stable server.

Complaint to PurePings (Fragnets) about issues faced in Server. Issue escallated directly to CEO. CEO explained issue and provided relevant and necessary information. Resolution has thus been achieved. Commendable Technical Team. Thanks for going the extra mile.

Me and a couple of friends have a teamspeak server at fragnet, and we have daily downtime and no! its not for maintenance! It's just down for several minutes where nobody can connect, and the crapnet control panel can reach the server....
not only does fragnet deny that the issue is in their system, they come with the same robotic responces everytime we contact them through their support tickets.

I wouldn't recommend fragnet to anyone, when our paid services expire we will look for someone else to host our services.

As of 20 september 2015: Our service went down agian after they asured that we would not experience anymore problems.

When I set up my server with them, I had issues (pretty sure they were due to my own inexperience). The first tech support person was awesome. He got it set up for me and told me that it was running "smooth as butter." This is as far as the good service went. Shortly after, the server began having issues. After opening a ticket, they told me that despite being told that the server was running "smooth as butter" to begin with, now I needed to pay them more per month to keep it working. Essentially, they were more than happy to take my money in the first place, but didn't bother to tell me that their server wouldn't handle it. They are VASTLY over priced. Find someone else.