Fragrancerevolutionboutique Reviews 

166
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the convenient opportunity to purchase perfume decants, finding them beautifully packaged and ideal for testing expensive fragrances before committing to full-size bottles. Many patrons frequently mention that shipments arrive promptly, and the enclosed scents smell completely authentic and last for many hours. Though some customers experienced significant delivery delays or received absolutely no helpful response when contacting customer support regarding missing items. A few other people also felt that the items received were of poor quality, incorrectly labeled, or differed greatly from their initial expectations.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the authentic scents,... See more

Order

Customers consistently note ambiguous experiences with order fulfillment. While many reviewers report severe... See more

Quality

Clients share ambiguous opinions on quality, reflecting a high level of disagreement among reviews. While... See more

Delivery service

Consumers find delivery service to be ambiguous, experiencing a wide range of shipping times and outcomes.... See more

Website

Reviewers mention negative feedback about website, expressing dissatisfaction and advising caution. Consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Have faith! Ok I ordered three weeks ago.. no response to emails.. nothing. I think the mystery ‘Mia ’ as mentioned in previous reviews might just be a comedic cover for ‘Missing in action’ by the co... See more

Rated 4 out of 5 stars

This company is remarkable in providing extremely accurate and wonderful perfumes at a very good price. It is likely to be a small independent company and customers may have to wait from one week to s... See more

Rated 4 out of 5 stars

I've placed two orders from this site and had no problems. I don't know why people think it's a scam. The last order i placed for some Chanel perfume was incorrectly labelled as Celine which did irk m... See more

Rated 1 out of 5 stars

I ordered a sample coming to £19 (extremely relieved l didn't buy the full bottle), it has now been over 28 working days and this still has not been received. I've emailed making enquiries, with no re... See more


Company details

  1. #115 of 117 best companies in Perfume store
  2. #81 of 81 best companies in Cosmetics and Perfumes Supplier
  3. #129 of 132 best companies in Cosmetics shop
  4. #67 of 67 best companies in Flavours, fragrances and aroma Supplier

Written by the company

Fragrance Revolution Boutique is a UK-based online retailer specialising in authentic luxury fragrances offered in smaller, convenient formats (decants). We source original, full-sized perfume bottles directly from authorized retailers and brand boutiques, including well-known department stores and official brand locations. Each fragrance is carefully transferred into sterile, high-quality atomisers, allowing customers to experience premium scents in more accessible sizes before committing to a full bottle. This approach is widely used within the fragrance industry to provide flexibility, discovery, and affordability. We are committed to transparency, product authenticity, and quality control. All fragrances are 100% genuine and handled with strict hygiene standards during the decanting process. Clear product descriptions are provided to ensure customers understand that purchases are for decanted portions, not manufacturer-sealed retail bottles. Our mission is to make luxury fragrances more accessible while maintaining trust, quality, and an exceptional customer experience


Contact info

2.9

Average

TrustScore 3 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 24 hours

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2.9

All reviews

(166)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with my purchase

I ordered 10 ml of Tobacco Vanille Tom Ford. This is a wonderful way to have original perfume in a smaller size. It’s very convenient to carry in a handbag. I absolutely love this cozy, slightly sweet and smoky scent.

The perfume arrived well packaged in a 10 ml spray bottle.

28 March 2026
Unprompted review
Rated 4 out of 5 stars

Happy to use again.

I've placed two orders from this site and had no problems. I don't know why people think it's a scam. The last order i placed for some Chanel perfume was incorrectly labelled as Celine which did irk me a little. But the fragrance definitely smelt how it should. Also I'm not keen on their payment method. I would always prefer to pay by PayPal or similar to protect my details. That's why a can't give five stars but other than that I would use this company again.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. They haven’t sent my purchase for more than 3 months, and they keep messing me around. No refund, no proper response. Scam, scam, scam.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the purchase.

Very happy with the purchase.My husband wanted to try this fragrance for a long time but could not afford it. It's very handy to buy a small travel size amount in case the fragrance doesn't suit you. Took it on holiday and used every day. It has a subtle but long lasting smell. Impressed. Hopefully one day will buy a full size bottle.

6 April 2026
Rated 5 out of 5 stars

I fell in love with this scent

I fell in love with this scent! It's not too cloying, with notes of wood, bergamot, and vanilla. It's very long-lasting, but not overpowering. I've received many compliments. The perfume itself isn't budget-friendly, but the website offers the fragrance in any convenient size, making it affordable for everyone. The packaging is beautiful and high-quality. I'm very happy with my purchase and recommend it to everyone!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended
Incredible scent. Very rich, elegant and unique. It is long-lasting, the fragrance stays on your skin for hours. Feels truly premium and gets compliments.

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Fake aftershave

Took quite awhile for product to arrive and when it did it wasn't what i ordered...fake aftershave not what was advertised on their website...£100 wasted plus extra £14.95 delivery total rip off...

4 April 2026
Fragrancerevolutionboutique logo

Reply from Fragrancerevolutionboutique

Dear Customer,
Thank you for your feedback.
We would like to clarify that we sell only original fragrances. The format in which our products are offered is called a “decant” — this means the fragrance is carefully transferred from the original manufacturer’s bottle into a smaller vial. This is not a counterfeit product, but the same authentic perfume presented in a different format.
All relevant information regarding the decant format, packaging, and product description is clearly stated on our website, and we always encourage customers to review these details before placing an order.
If you have any further questions or would like us to review your specific case, please contact our support team with your order details.
Kind regards,
Customer Support Team

Rated 5 out of 5 stars

Andy.

I really wanted this perfume. I accept your apology, of course. That's very kind. I'll trust you again next time. Best regards.

3 April 2026
Fragrancerevolutionboutique logo

Reply from Fragrancerevolutionboutique

Thank you for your feedback, and please accept our sincere apologies for the situation.
At that time, our PayPal account was subject to restrictions: the platform temporarily blocked withdrawals and the ability to issue refunds. As a result, we faced significant operational difficulties — for nearly three months we had no access to our funds, which made it extremely challenging to function normally.
Despite these circumstances, we did our best to fulfill our obligations and shipped orders whenever it became possible.
We truly regret that this affected your order and led to a negative experience. We fully understand your frustration and agree that you deserved clearer communication and a higher level of service.
Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Avoid at all costs please!

I made my order last month and never received any tracking information. I have not received my order. I contacted this business via email, they finally responded to my 2nd email claiming they “dispatched” my order and that I should’ve received it by now. I asked them for the tracking number and it was crickets from that point onwards. This website is a complete scam, you will not receive your order, please take this as a warning before you see the fake 5 star reviews! It’s such a shame that online businesses can get away with such fraudulent activities, however, I will be making a formal complaint.

EDIT: Just to let you know, as you can see the scammer has replied to my review. Nothing has been done regarding this, I still haven't received my parcel, tracking number. They have not reached out to me. Their plan is reply to bad reviews on here to imply that a resolution will take place but with the intent of not taking any action. All the five star reviews on here are fake!

18 March 2026
Unprompted review
Fragrancerevolutionboutique logo

Reply from Fragrancerevolutionboutique

We would like to clarify that your order was indeed dispatched. However, during that period we were facing serious technical and account-related issues with our payment provider, which significantly impacted our operations and response times. This is not the level of service we aim to provide.
Regarding the tracking information, we regret that you did not receive it in a timely manner. This was due to internal disruptions at the time, not an intention to withhold information. We understand that the lack of communication has understandably led to frustration and mistrust.
We want to assure you that we are not a scam, and we take such concerns very seriously. We are actively working to improve our processes and customer communication to prevent situations like this from happening again.
Please contact us again directly so we can urgently review your case, provide the necessary details, and resolve this matter properly.

Rated 5 out of 5 stars

I bought a Tom Ford fragrance as a…

I bought a Tom Ford fragrance as a birthday gift for my husband. The scent was exactly as expected and he really liked it. The order arrived in good condition and everything went smoothly. Overall a good experience.

7 April 2026
Unprompted review
Fragrancerevolutionboutique logo

Reply from Fragrancerevolutionboutique

Thank you so much for your kind feedback!
We’re delighted to hear that the fragrance met your expectations and made a great birthday gift for your husband. It’s especially nice to know that everything arrived safely and that your overall experience was smooth.
We truly appreciate your support and hope to serve you again in the future!

Rated 1 out of 5 stars

You take my money and don’t send me the…

You take my money and don’t send me the item I ordered. You are very bad

5 April 2026
Fragrancerevolutionboutique logo

Reply from Fragrancerevolutionboutique

Hello, we’re really sorry to hear about your experience. In some cases, postal services may lose or delay shipments, which is unfortunately outside of our control. However, we take this seriously and want to help — please contact us with your order details so we can investigate and resolve this for you as quickly as possible.

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