Fragrancerevolutionboutique Reviews 

166
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the convenient opportunity to purchase perfume decants, finding them beautifully packaged and ideal for testing expensive fragrances before committing to full-size bottles. Many patrons frequently mention that shipments arrive promptly, and the enclosed scents smell completely authentic and last for many hours. Though some customers experienced significant delivery delays or received absolutely no helpful response when contacting customer support regarding missing items. A few other people also felt that the items received were of poor quality, incorrectly labeled, or differed greatly from their initial expectations.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the authentic scents,... See more

Order

Customers consistently note ambiguous experiences with order fulfillment. While many reviewers report severe... See more

Quality

Clients share ambiguous opinions on quality, reflecting a high level of disagreement among reviews. While... See more

Delivery service

Consumers find delivery service to be ambiguous, experiencing a wide range of shipping times and outcomes.... See more

Website

Reviewers mention negative feedback about website, expressing dissatisfaction and advising caution. Consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Have faith! Ok I ordered three weeks ago.. no response to emails.. nothing. I think the mystery ‘Mia ’ as mentioned in previous reviews might just be a comedic cover for ‘Missing in action’ by the co... See more

Rated 4 out of 5 stars

This company is remarkable in providing extremely accurate and wonderful perfumes at a very good price. It is likely to be a small independent company and customers may have to wait from one week to s... See more

Rated 4 out of 5 stars

I've placed two orders from this site and had no problems. I don't know why people think it's a scam. The last order i placed for some Chanel perfume was incorrectly labelled as Celine which did irk m... See more

Rated 1 out of 5 stars

I ordered a sample coming to £19 (extremely relieved l didn't buy the full bottle), it has now been over 28 working days and this still has not been received. I've emailed making enquiries, with no re... See more


Company details

  1. #115 of 117 best companies in Perfume store
  2. #81 of 81 best companies in Cosmetics and Perfumes Supplier
  3. #129 of 132 best companies in Cosmetics shop
  4. #67 of 67 best companies in Flavours, fragrances and aroma Supplier

Written by the company

Fragrance Revolution Boutique is a UK-based online retailer specialising in authentic luxury fragrances offered in smaller, convenient formats (decants). We source original, full-sized perfume bottles directly from authorized retailers and brand boutiques, including well-known department stores and official brand locations. Each fragrance is carefully transferred into sterile, high-quality atomisers, allowing customers to experience premium scents in more accessible sizes before committing to a full bottle. This approach is widely used within the fragrance industry to provide flexibility, discovery, and affordability. We are committed to transparency, product authenticity, and quality control. All fragrances are 100% genuine and handled with strict hygiene standards during the decanting process. Clear product descriptions are provided to ensure customers understand that purchases are for decanted portions, not manufacturer-sealed retail bottles. Our mission is to make luxury fragrances more accessible while maintaining trust, quality, and an exceptional customer experience


Contact info

2.9

Average

TrustScore 3 out of 5

166 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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2.9

All reviews

(166)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Con artist

After several emails and no response from not recieving the item they messaged me on Instagram trying to blame me for not supplying correct delivery address which was a complete lie.
Said they would send another item if I closed my bank refund request as it would cost them an additional £50.00.
Never received second item either.
Complete liers and thieves,don't waste your money.
People like this should not be allowed to trade

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Same as others say - first couple of emails from Mia (missing in action) blaming the post office for non delivery then nothing at all. Complete scam - do not order

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Horror experience. AVOID

Avoid at all costs—this is a fraud operation masquerading as a luxury fragrance retailer. I purchased what were advertised as genuine branded perfumes, but the products received were cheap, highly alcoholic counterfeits. The packaging was flimsy, and the scent was a chemical imitation that dissipated almost instantly. Upon discovering the fake goods, I immediately sought a refund via email and their online portal. The company employed a deliberate strategy of evasion, ignoring all communications. Do not trust this company with your money or your bank details.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Great store for niche fragrances

Great store for niche fragrances! They sell decants, so you don’t get the original full bottle, but smaller portions taken from it — which is a perfect way to try exclusive scents that usually come only in large sizes. I’ve purchased several Louis Vuitton perfumes that are available only in 100ml or 200ml bottles, and I got them in 30ml decants instead. The fragrances are always authentic, and the quality is excellent. Shipping takes a bit of time, but that’s not an issue for me — everything arrives well packaged and in perfect condition. Awesome store, highly recommend!

19 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! I’ve been buying from this shop for over a year now, and honestly, I don’t shop anywhere else anymore. The perfumes are 100% authentic, and I’ve always been happy with my orders. Unfortunately, it feels like only negative reviews stay visible — while Trustpilot keeps deleting the positive ones. Sometimes small glitches happen (even at the post office), but that’s normal when there are so many orders. Overall, I truly recommend this shop — I’ve had only good experiences!

19 September 2025
Unprompted review
Rated 1 out of 5 stars

Scammers - AVOID

Scammers. I never received my order. I tried to contact them multiple times, multiple emails and phone number and noone came back to me, it's been over a month now. AVOID!

21 September 2025
Unprompted review
Rated 4 out of 5 stars

Reliable products. May take longer to fulfill orders.

This company is remarkable in providing extremely accurate and wonderful perfumes at a very good price. It is likely to be a small independent company and customers may have to wait from one week to several, to receive orders. However, the company fulfilled our order exactly and we were relieved when it arrived and pleased with the quality.

8 August 2025
Unprompted review
Rated 1 out of 5 stars

I have wanted a certain Chanel perfume…

I have wanted a certain Chanel perfume for a while but at £250 a bottle I felt unsure so ordered £120 decanted bottle from Fragrance uk ... what a WASTE OF MONEY!!!!! it is like slightly scented dishwater! Not even the same colour as the original and smells revolting ! I am SO disappointed and very annoyed.
DO NOT BUY FROM THEM
I HAVE JUST ASKED GOOGLE IF THEIR SCENTS ARE FAKE AND WAS GREETED WITH A RESOUNDING ...YES!!!

8 October 2025
Unprompted review
Rated 1 out of 5 stars

DONT WASTE YOUR MONEY AND STRESS

I regret no coming here to see the reviews before buying the samples from this company, I ordered 3 weeks ago , sent several emails and no respond whatsoever, at this point I am certain is a scam lost my money . DONT BUY FROM THIS COMPANY , SAVE YOUR MONEY AND STRESS.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

RECEIVED after a MONTH

SCAM, never send any product, just take your money and that's all.

EDIT: Alright, I wouldn’t feel right with myself if I didn’t leave a review based on the actual facts. I waited for the perfume for a month, but to my surprise, it did arrive — nicely packaged and everything was fine. So, perhaps they don’t respond to emails or are difficult to contact, but the product was delivered. Thank you.

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Awful Website, Avoid at all costs!!

Awful website, AVOID. I ordered a bottle of perfume which took several weeks to arrive, I sent them 5 emails, and tried to contact them via their live chat, to try to chase up my order as it was a birthday gift, they ignored all my messages and I received no dispatch email or tracking. I was surprised when the parcel finally arrived, as I assumed it was a total scam, however, the spray bottle the perfume came in doesn’t work, so I can’t actually get anything out of the bottle. I won’t bother contacting them to try to organise a return as they will obviously ignore that as well. Total waste of money and time. Absolutely awful company, avoid at all costs.

9 October 2025
Unprompted review
Rated 3 out of 5 stars

Have faith

Have faith! Ok I ordered three weeks ago.. no response to emails.. nothing. I think the mystery ‘Mia ’ as mentioned in previous reviews might just be a comedic cover for ‘Missing in action’ by the company owner?! Anyway Came on here to look at previous reviews and thought the worst but….. having hatched plans to do a card chargeback and contact company owners through companies house because the lack of communication (which is atrocious) .. I finally got my samples today. So bear with, put up with the lack of communication,( not that anyone should really ) shocking customer service but they will eventually arrive. Not ideal, but not a scam.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Happy customer! I have received my order within 3 weeks, my order arrived with the gift. Will definitely buy again! I think they are very overwhelmed with the orders but short on staff hence long delivery time. Definitely need to work on customer service. But not scammers definitely valid company.

6 September 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company if you dont want to…

Avoid this company if you dont want to lose your money.
I wished I had checked Trust Pilot before placing my order.
Now having to raise a case with my payment card to see if theres anything they can do.
If I could give zero stars I would.
****Edit to this review the item did eventually turn up and I imediately raised it with the company that the smell and colour did not look like or smell like a sample of perfume received direct from Chanel.
I asked Fragrance Revolution Boutique to please allow me to return the item..told "no" they dont allow returns?
My bank has not accepted the charge back originally raised as non receipt as they did eventually arrive but I have now updated to goods not as described.
Wish I had checked Trust Pilot before I placed my order in first place.
By the way the company is very responsive to charge back and emails were flying from them!
They were not very polite and at one point accused me of being"a dishonest customer"!
Whatever happened to customer service?
Please take my advice and stay well clear of this company.

28 September 2025
Unprompted review
Rated 1 out of 5 stars

Scam site

As everyone else is saying, they're a bunch of rip off merchants. DO NOT order from this website. 'Mia' and whoever else is behind this website are scumbags. Lesson learnt.

19 September 2025
Unprompted review
Rated 1 out of 5 stars

Scam. Avoid.

I wish I checked the reviews before ordering, please avoid. Order never received. Absolute scam and I'll escalate this with the National Cyber Security Centre to take their website down. Absolutely disgusting. Fraudulent website like this will be taken down.

1 October 2025
Unprompted review

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