Fragrancerevolutionboutique Reviews 

166
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the convenient opportunity to purchase perfume decants, finding them beautifully packaged and ideal for testing expensive fragrances before committing to full-size bottles. Many patrons frequently mention that shipments arrive promptly, and the enclosed scents smell completely authentic and last for many hours. Though some customers experienced significant delivery delays or received absolutely no helpful response when contacting customer support regarding missing items. A few other people also felt that the items received were of poor quality, incorrectly labeled, or differed greatly from their initial expectations.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the authentic scents,... See more

Order

Customers consistently note ambiguous experiences with order fulfillment. While many reviewers report severe... See more

Quality

Clients share ambiguous opinions on quality, reflecting a high level of disagreement among reviews. While... See more

Delivery service

Consumers find delivery service to be ambiguous, experiencing a wide range of shipping times and outcomes.... See more

Website

Reviewers mention negative feedback about website, expressing dissatisfaction and advising caution. Consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Have faith! Ok I ordered three weeks ago.. no response to emails.. nothing. I think the mystery ‘Mia ’ as mentioned in previous reviews might just be a comedic cover for ‘Missing in action’ by the co... See more

Rated 4 out of 5 stars

This company is remarkable in providing extremely accurate and wonderful perfumes at a very good price. It is likely to be a small independent company and customers may have to wait from one week to s... See more

Rated 4 out of 5 stars

I've placed two orders from this site and had no problems. I don't know why people think it's a scam. The last order i placed for some Chanel perfume was incorrectly labelled as Celine which did irk m... See more

Rated 1 out of 5 stars

I ordered a sample coming to £19 (extremely relieved l didn't buy the full bottle), it has now been over 28 working days and this still has not been received. I've emailed making enquiries, with no re... See more


Company details

  1. #115 of 117 best companies in Perfume store
  2. #81 of 81 best companies in Cosmetics and Perfumes Supplier
  3. #129 of 132 best companies in Cosmetics shop
  4. #67 of 67 best companies in Flavours, fragrances and aroma Supplier

Written by the company

Fragrance Revolution Boutique is a UK-based online retailer specialising in authentic luxury fragrances offered in smaller, convenient formats (decants). We source original, full-sized perfume bottles directly from authorized retailers and brand boutiques, including well-known department stores and official brand locations. Each fragrance is carefully transferred into sterile, high-quality atomisers, allowing customers to experience premium scents in more accessible sizes before committing to a full bottle. This approach is widely used within the fragrance industry to provide flexibility, discovery, and affordability. We are committed to transparency, product authenticity, and quality control. All fragrances are 100% genuine and handled with strict hygiene standards during the decanting process. Clear product descriptions are provided to ensure customers understand that purchases are for decanted portions, not manufacturer-sealed retail bottles. Our mission is to make luxury fragrances more accessible while maintaining trust, quality, and an exceptional customer experience


Contact info

2.9

Average

TrustScore 3 out of 5

166 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 24 hours

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2.9

All reviews

(166)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scammers

I ordered a sample coming to £19 (extremely relieved l didn't buy the full bottle), it has now been over 28 working days and this still has not been received. I've emailed making enquiries, with no response. Kicking myself, as l usually check Trust Pilot and other reviews. I do not recommend this business at all.

22 August 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam, really annoyed with myself I didn't check the reviews first.

No response to any emails, webforms, the phone number does not exist. For context, order accepted and payment taken back in August, case now raised with my card provider

25 August 2025
Unprompted review
Rated 1 out of 5 stars

Do not use

Ordered 2 samples on impulse and then read all the bad reviews. Within 10 minutes contacted them via 3 contact channels to cancel order. I have received no acknowledgment of my messages and money taken from my bank account. 2 weeks later & no products or info. Avoid this company. I fear I’ve been scammed like so many others.

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Scammers- Avoid at all costs

Placed an order 15 days ago. Still not received it, despite paying for next day delivery. They have ignored all forms of contact and still haven’t sent me an update on the order. Scammers.

7 September 2025
Unprompted review
Rated 1 out of 5 stars

placed an order two weeks ago

placed an order two weeks ago , no response no confirmation , phoned several times/emails and no response. i would stay well clear of this company .......
£181.00 down

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid. Just read reviews after not receiving my order. No reply to messages about the order. Going to ring my bank and see if I can get my money back. So annoying as top of Googles list. ScAMMERS

6 September 2025
Unprompted review
Rated 1 out of 5 stars

Please do not buy from this fake…

Please do not buy from this fake company they took my £70 for a perfume and it didn’t arrive and they ignored all my emails I reported them to my bank and my bank said they are a fraud company who takes peoples money

11 August 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE!

BEWARE!! I made a big mistake by not reading reviews before I ordered perfume from this rogue outfit.
After waiting 3 weeks I at last got a reply from “Customer service” saying it had been ‘send’ (sic). I have asked for a refund but everything’s gone quiet. I’m resigned to having had £70 stolen from me by these crooks.

28 August 2025
Unprompted review
Rated 4 out of 5 stars

I can confirm that this website is not…

I can confirm that this website is not a scam. It took a long time 3-4 weeks to receive my order with no updates and no confirmation from the shop. Their customer service needs improvement but this is a small business struggling to keep up with the number of orders they receive ( as I was told via email). The perfume samples I've received are wonderful and I will order again. Ordering small samples are such a great way of trying new perfumes but this shop needs to improve on their customer service skills!

22 August 2025
Unprompted review
Rated 1 out of 5 stars

Scam - they stole my money

Spent £30 on perfume, received no confirmation of purchase (but the money left my bank) then received nothing. Still waiting 3 weeks later. Emailed them but no response. I am going to pursue small claims court and complain to companies house.

20 August 2025
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful experience. If only I had visit trust pilot before ordering from them!

I ordered two Santa Maria Novella perfumes both of which were completely different to the perfumes ordered. They weren’t even Santa Maria Novella. I politely emailed giving them a chance to correct the issue however no response received. I tried again, including a contact through the online form, both with no luck. Companies like this should be shut down as they’re a total scam.

6 August 2025
Unprompted review
Rated 1 out of 5 stars

Fragrance revolution boutique is a SCAM…

Fragrance revolution boutique is a SCAM
Don’t buy anything from them online Because I bought 3 perfumes and I never received my order and they don’t have contact details as well . There is email but they don’t answer I bought three fragrance perfume and it’s been 20 days didn’t receive any one yet when ask they keep saying you order was send but they lie . It’s a Big SCAM ….. don’t buy anything

1 August 2025
Unprompted review

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