Fragrancerevolutionboutique Reviews 

166
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the convenient opportunity to purchase perfume decants, finding them beautifully packaged and ideal for testing expensive fragrances before committing to full-size bottles. Many patrons frequently mention that shipments arrive promptly, and the enclosed scents smell completely authentic and last for many hours. Though some customers experienced significant delivery delays or received absolutely no helpful response when contacting customer support regarding missing items. A few other people also felt that the items received were of poor quality, incorrectly labeled, or differed greatly from their initial expectations.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the authentic scents,... See more

Order

Customers consistently note ambiguous experiences with order fulfillment. While many reviewers report severe... See more

Quality

Clients share ambiguous opinions on quality, reflecting a high level of disagreement among reviews. While... See more

Delivery service

Consumers find delivery service to be ambiguous, experiencing a wide range of shipping times and outcomes.... See more

Website

Reviewers mention negative feedback about website, expressing dissatisfaction and advising caution. Consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Have faith! Ok I ordered three weeks ago.. no response to emails.. nothing. I think the mystery ‘Mia ’ as mentioned in previous reviews might just be a comedic cover for ‘Missing in action’ by the co... See more

Rated 4 out of 5 stars

This company is remarkable in providing extremely accurate and wonderful perfumes at a very good price. It is likely to be a small independent company and customers may have to wait from one week to s... See more

Rated 4 out of 5 stars

I've placed two orders from this site and had no problems. I don't know why people think it's a scam. The last order i placed for some Chanel perfume was incorrectly labelled as Celine which did irk m... See more

Rated 1 out of 5 stars

I ordered a sample coming to £19 (extremely relieved l didn't buy the full bottle), it has now been over 28 working days and this still has not been received. I've emailed making enquiries, with no re... See more


Company details

  1. #115 of 117 best companies in Perfume store
  2. #81 of 81 best companies in Cosmetics and Perfumes Supplier
  3. #129 of 132 best companies in Cosmetics shop
  4. #67 of 67 best companies in Flavours, fragrances and aroma Supplier

Written by the company

Fragrance Revolution Boutique is a UK-based online retailer specialising in authentic luxury fragrances offered in smaller, convenient formats (decants). We source original, full-sized perfume bottles directly from authorized retailers and brand boutiques, including well-known department stores and official brand locations. Each fragrance is carefully transferred into sterile, high-quality atomisers, allowing customers to experience premium scents in more accessible sizes before committing to a full bottle. This approach is widely used within the fragrance industry to provide flexibility, discovery, and affordability. We are committed to transparency, product authenticity, and quality control. All fragrances are 100% genuine and handled with strict hygiene standards during the decanting process. Clear product descriptions are provided to ensure customers understand that purchases are for decanted portions, not manufacturer-sealed retail bottles. Our mission is to make luxury fragrances more accessible while maintaining trust, quality, and an exceptional customer experience


Contact info

2.9

Average

TrustScore 3 out of 5

166 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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2.9

All reviews

(166)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Non responsive customer service

Non responsive customer service.
I paid £70 for some aftershave. Initially had response that item was out of stock. Then got notification was going to be sent out to me. But waited 10 days and nothing.
A further 3 emails sent out and no response. Avoid at all costs. Not to be trusted

1 August 2025
Unprompted review
Rated 1 out of 5 stars

My experience with this company was an unhappy and disappointing one

My experience with this company was an unhappy one. I had an allergic reaction to the fragrance, when I contacted the company via the online form they did not respond. when I requested a chargeback from Klarna I very quickly got a response via email from Mia asking me what the issue was. After explaining via email, I was told that I could not expect a refund and a vague accusation that I was expecting a free bottle of fragrance as a gift. Instead of addressing the fact that they ignored the online form I had completed, I was told that I had put them in an unfair position by requesting the chargeback.

Be very careful when using this company, the products are not good and the customer service is appalling

28 July 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Awful ! Not legit ! Scam!

If you don't want to lose your money and your time please don't bother to order from this site because they won't give you their time (won't answer your emails) and you will never see your money back !
After many emails they couldn't be bother to get back to me ... I just lost my money

29 July 2025
Unprompted review
Rated 4 out of 5 stars

Good experience overall but some things to be aware of / suggested improvements

I ordered 2x 10ml Peony Couture on July 10th with the expectation from the website that shipping would be 3-5 business days.

After reading a few reviews here I starting getting a bit worried. According to the order tracking on the website, the order has been fulfilled but tracking on the Shop App said that shipment was being prepared. I hadn't received any notification of a change in order status since the original acceptance email I got when I placed the order.

I contacted customer services by email on 18th July and received an immediate reply saying they would look into the order status.

I received the shipment on 19th July. The fragrance is spot on (we still have some of an original bottle to compare against). The packing and presentation was super and my wife was really pleased to receive her gift.

From that perspective I couldn't be happier and would use/recommend Fragrance Revolution again but for a 5 star review, I would suggest that the current system of order status notification is improved to give the buyer timely updates and a little more confidence.

19 July 2025
Unprompted review
Rated 1 out of 5 stars

Never received it

I made an order on 9th July, it’s now 24th July and I still have not received it, even after sending 2 emails with NO REPLY! I spent £89, scammers!
DON’T WASTE YOUR MONEY!

24 July 2025
Unprompted review
Rated 1 out of 5 stars

DEFINITELY DO NOT TRUST!

DEFINITELY DO NOT TRUST!

The sample of the scent I ordered smelt cheap, very naff and nothing like the original perfume. The make of perfume on the label of the plastic vial was spelt incorrectly and was printed on bad quality paper so the print bled.

The packaging (envelope and tissue paper) was fairly decent but what a waste of money - they could be making a few pennys more!
I feel a bit sorry for them as they must be desperate.

I am lucky as I didn't lose too much money but it's sad that others have so please please BEWARE of this company!

20 July 2025
Unprompted review
Rated 1 out of 5 stars

Scammer - AVOID

Scammer. Paid £175. Quoted 2 days later delivery. 12 days later nothing and no response from the company. Now making charge back claim against this scammer.

5 July 2025
Unprompted review
Rated 1 out of 5 stars

I ordered I recently ordered Blue…

I ordered I recently ordered Blue Talisman Parfum by Ex Nihilo and Louis Vuitton Symphony. Unfortunately, the fragrances don’t smell as expected and differ significantly from my prior experiences with these brands, raising concerns about their authenticity. As a matter of fact they have sent me cheap perfume thinking i can’t tell the difference. Proceed with caution when ordering.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Lovely experience

My package arrived after a week and was in a pretty pink bubble wrap envelope. Inside the envelope each sample had been individually wrapped in tissue paper, twisted at each end so that the samples looked like sweets. I thought that was so cute! These are genuine samples and I am delighted with my purchase. I've no idea what all these negative reviews are about. This is a bona fide company trying their hardest for their customers.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

I have purchased several perfumes from…

I have purchased several perfumes from this lovely shop and the fragrances were always superb, the true original smells in small (Non-original) bottles for a fraction of the price.

I could have never afforded to buy the full bottle for £300-400 a go and this was I can enjoy the perfumes I love for affordable price.

You must remember that the bottles are not what you see in the shops and that’s what keeps the prices low. I buy fragrance, not the bottles.

Besides the design is super convenient to throw in your handbag and take with you when you are out.

I just love this idea and the whole experience. Could not be happier.

1 June 2025
Unprompted review
Rated 1 out of 5 stars

My son purchased from this site some…

My son purchased from this site some aftershave in March this year and as of today's date he has not received anything. Correspondence from this site or individual have been made to no further ado, it seems that this Company/Individual do not have any trading address and is using a website only to deceive people further, I can not understand how this Individual/Company can continue to carry on trading especially with the negative reviews. Trust Pilot need to take action against false adverts and despeniton against Fragrance Revolution Boutique. I am in the process of contacting Trading Standards along with the site allowing this Company/Individual to continue selling on this site!

15 March 2025
Unprompted review
Rated 1 out of 5 stars

I recently purchased a 30ml Louis…

I recently purchased a 30ml Louis Vuitton Imagination. With delivery fee it was over £100. It got delivered in a Jiffy bag with the bottle just wrapped in paper. The name of the aftershave looks like it was stuck on by a child who’s never had a sticker album and they didn’t even bother to copy the correct bottle. It’s genuinely one of the worst fakes I’ve ever seen.

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible scam

Absolutely terrible scam. please be aware - they send out fragrances in thin clear bottles and tell you that the fragrance you are buying is the genuine one ... where is the proof ? It could be water in the clear bottle for all I know.They show a picture of the original and say that you are getting the same as in the picture ! I spent £154 on a fragrance and the thin , clear bottle leaked !! This lady Mia will not help me at all - I have now contacted Klarna who I paid through and they are helping me.Dont fall for this scam , please be aware of Fragrance Revolution Boutique, never again !!!

10 May 2025
Unprompted review
Rated 2 out of 5 stars

Ordered 30ml of LV Pacific Chill on the…

Ordered 30ml of LV Pacific Chill on the 19th of April ! After a few weeks I was not getting any response to my emails ! I thought I’d been scammed ! I’d ordered a few samples from them before with no issues ! Due to them relocating premises my order was delayed ! Parcel arrived 4 weeks later ! Happy I got my package ! I think this was just a glitch ! Otherwise good customer service ! Will buy again ! 😊😊😊

19 April 2025
Unprompted review
Rated 1 out of 5 stars

Caution advised!

I ordered two items on 25th February. I received one around 2.5 weeks later, but there was no sign of the second one, which I queried. First I was told it was out of stock, then they were moving premises and would send it when that was sorted, then that it “should have arrived by now”, then they just blanked me altogether. I told them I’d be reporting it, and chalked it up to experience. Imagine my surprise this morning (14th June) 15.5 weeks after ordering, my second item finally arrived out of the blue, along with a little freebie! So I really don’t know what to make of this company! The perfume samples I’ve (eventually) received are genuine, but I would never risk ordering from them again!

25 February 2025
Unprompted review
Rated 1 out of 5 stars

They are shit

They are shit. Do not use this company! Apparently Royal Mail had lost my parcel twice and when I complained fragrance boutique just kept on saying they will send another one out. This never arrived! I placed my order in march and it is only from today I have received my refund. They are full of bullshit. Don’t waste your time. Spend the extra dollar going through a legit fragrance website company. At least it will turn up on time or at least it will be dealt professionally.

6 May 2025
Unprompted review
Rated 1 out of 5 stars

Do NOT use these

Do NOT use these, waited two weeks and did NOT get what I was expecting. I ordered Jo Malone and in no way do I believe it's Jo Malone, smells much stronger than the original. You order as the pictures advertise but get different bottles with home printed labels on. Don't believe the 5 star reviews either.

6 May 2025
Unprompted review

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