Fragrancerevolutionboutique Reviews 

166
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, most reviewers were somewhat happy with their experience overall. Many consumers genuinely appreciate the opportunity to test authentic luxury fragrances in convenient decant sizes before committing to expensive full-size bottles. People frequently note that orders arrive securely packaged, and they truly love the wonderful scents alongside the impressive longevity of the products. Though some customers experienced extended delivery delays, waiting several frustrating weeks or even months for their packages to finally arrive. A number of reviewers also noted frustrating communication problems with support staff, while others expressed deep concern about product quality or packages going missing.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, showing a strong division in customer experiences. On one... See more

Order

Customers had ambiguous experiences with order, reflecting a sharp division in feedback. While many reviewers... See more

Quality

Customers consistently note ambiguous experiences with quality regarding the perfume products. While many... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising exceptionally fast... See more

Website

Clients share negative opinions on website experiences, frequently describing issues with product... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Have faith! Ok I ordered three weeks ago.. no response to emails.. nothing. I think the mystery ‘Mia ’ as mentioned in previous reviews might just be a comedic cover for ‘Missing in action’ by the co... See more

Rated 4 out of 5 stars

This company is remarkable in providing extremely accurate and wonderful perfumes at a very good price. It is likely to be a small independent company and customers may have to wait from one week to s... See more

Rated 4 out of 5 stars

I've placed two orders from this site and had no problems. I don't know why people think it's a scam. The last order i placed for some Chanel perfume was incorrectly labelled as Celine which did irk m... See more

Rated 1 out of 5 stars

Total scam, really annoyed with myself I didn't check the reviews first. No response to any emails, webforms, the phone number does not exist. For context, order accepted and payment taken back in... See more


Company details

  1. #115 of 117 best companies in Perfume store
  2. #81 of 81 best companies in Cosmetics and Perfumes Supplier
  3. #129 of 132 best companies in Cosmetics shop
  4. #67 of 67 best companies in Flavours, fragrances and aroma Supplier

Written by the company

Fragrance Revolution Boutique is a UK-based online retailer specialising in authentic luxury fragrances offered in smaller, convenient formats (decants). We source original, full-sized perfume bottles directly from authorized retailers and brand boutiques, including well-known department stores and official brand locations. Each fragrance is carefully transferred into sterile, high-quality atomisers, allowing customers to experience premium scents in more accessible sizes before committing to a full bottle. This approach is widely used within the fragrance industry to provide flexibility, discovery, and affordability. We are committed to transparency, product authenticity, and quality control. All fragrances are 100% genuine and handled with strict hygiene standards during the decanting process. Clear product descriptions are provided to ensure customers understand that purchases are for decanted portions, not manufacturer-sealed retail bottles. Our mission is to make luxury fragrances more accessible while maintaining trust, quality, and an exceptional customer experience


Contact info

2.9

Average

TrustScore 3 out of 5

166 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 24 hours

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2.9

All reviews

(166)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered the crybaby perfume and they…

I ordered the crybaby perfume and they sent me a fake. The crybaby perfume is supposed to be very milky. The sample that they sent me was extremely clear which makes no sense so I contacted them about it to which they sent me a long email defending themselves. I emailed back again saying I did my research on the perfume and they definitely sent me a fake and I would like to do a return/refund. (btw it also smelled NOTHING like the notes mentioned and smelled like pure chemical that could genuinely be a health hazard!!) They then ignored my email because they obviously do not want to send me a refund. It was my mistake for not doing thorough research on the website because I've seen many people saying they've also received fakes and had emails ignored! And to top it all, I even saw someone on fragrantica say this website stole their fragrantica review with their full name! How sketchy! DO NOT BUY FROM HERE EVER. Avoid my mistake! It's better to be safe than sorry! They lie about their authenticity!

6 February 2025
Unprompted review
Rated 1 out of 5 stars

Not recommended. Item not delivered.

Not recommended. Ordered on 13th January and still not received item ordered. Have emailed company to follow up delivery and have been completely ignored. They also appear to have added royal mail tracking numbers to my order which are completely irrelevant to me and my address also.

13 January 2025
Unprompted review
Rated 1 out of 5 stars

It's a terrible service

It's a terrible service. I made an order 14 days ago, still haven't received it, wrote in support, they said Monday. and ordered a lot more. Still waiting, disgraceful

19 January 2025
Unprompted review
Rated 2 out of 5 stars

Possible fakes.

I ordered LV imagination I think it was a fake. The order came in a very blue liquid and I have just had my LV imagination arrive from the LV online store and it’s a complete different colour.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

This is an absolutely brilliant idea

This is an absolutely brilliant idea. My daughter wanted to try Chanel Chance Eau Fraiche but buying a full size before knowing for sure seemed daft. This idea is perfect as she also often changes what she wears so either way 10ml is just right. Smells great & nice simple spray bottle.
Also nice customer service when I had a question 😁👍

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

Wonderful experience, great communication from Mia and totally authentic decanted perfume. Very pleased will purchase again.

10 January 2025
Unprompted review
Rated 1 out of 5 stars

Avoid!! Pure rubbish

Where do i start.....came in cheap glass bottle with perfume name stuck with sellotape on the side. Packaging was a pink sheet of tissue paper and a pink heart sticker keeping it together. Cant give this to anyone as a present. Seen better on the street markets. Asked for a refund just get long lengthy replies. Also this perfume does NOT smell authentic. Avoid!!!

9 January 2025
Unprompted review
Rated 1 out of 5 stars

Beware

I’m almost certain that the sample of Chanel No.19 I received was a fake. The middle and base notes smell very different to samples I have tried instore and there was barely any longevity. It smelt to me like a very poor imitation.
I’ve emailed to ask for a refund and received several very lengthy and defensive emails.
I’m writing this as I spent over £20 and thought I’d get 10ml of edp. In retrospect, that’s too good to be true, as Chanel would never be that cheap, so I should have known.
I do not believe this is a company selling genuine samples.
I’m posting this to try to help others not make the same mistake.

2 January 2025
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague!!

Avoid like the plague!!
Horrendous experience with these vendors
I wish I have read these reviews before buying..
Waiting for more than a month for my order then I find out that they forgot to send me the dispatch email! When I chatted to them asking for explanation they became rude and claimed that the delivery of the item has been successful which is simply not true!
When challenged further, they simply did not reply and were not willing to provide me with a refund or compensation.

Now I am here with no item received or refund so if you don’t want to end up like me AVOID!!

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Very happy 5star

Great communication to get my fragrance asap! Perfectly packaged great to be able to buy in smaller bottles , thank you

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer

There was a slight delay in shipping but the seller was communicative and helpful; everything arrived on time for Christmas. Well packaged and smelled divine!

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Loved my new favourite smells

Excellent service. Beautiful fragrance. Authentic perfume. I’m coming back for more. It’s a great source to test some exquisite but unknown perfumes before investing into a full size bottle.
Olha was most wonderful.
I read some interesting reviews of people saying it wasn’t an original bottle or packaging. Of course, how could it be if it is a sample.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Men’s fragrance experience.

Came across a particular aftershave in a London shop recently and liked the scent which lasted for hours but was only available in larger bottles. Found Fragrance Revolution online where smaller, ‘decanted’ quantities were available at a more modest cost. Received my 10ml atomiser very quickly and beautifully wrapped. You don’t get an original maker’s bottle but the aftershave smells and lasts as it should. Very pleased indeed.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Prices are good

Prices are good, cheaper than other places, perfume of good quality and sent promptly. Good customer service and communication, happy experience overall

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Lovely perfumes

Lovely perfumes, came through in a beautiful and thoughtful package. The seller was quick in answering my emails, very polite and easy to communicate with. I ordered 2 perfumes. One came through very quickly. The other took a bit longer, but the seller explained the situation and offered reassurance. She has also included a little gift to compemsate for the delay. My experience was great and I will buy again for sure. It is a company that respects the customer.

1 September 2024
Unprompted review

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