Great company to work with. I ordered frames from their shop on Amazon, didn't take take all the packaging off immediately as wanted to keep frames pristine. One was broken, Amazon completely washed t... See more
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Review summary
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What people talk about most
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Frame Company offers a wide, well-priced range of frames that suit my photography work and preferences. The selection far outstrips the options available from competitors, who offer very little that c... See more
Company replied
I have bought two A1 Emson frames from this company and cannot fault the professionalism and the quality. My second frame sadly arrived completely broken, with one whole edge detached from the fra... See more
Company replied
Lovely company. Ordered a frame & mount, Amanda sent me a lovely email offering advice on whether I wanted it custom made or to go with a standard size, as my order wasn’t quite right. No pressure to... See more
Company replied
4.8
Excellent
297 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The best choice of attractive, affordable, quality frames and prompt service.
Frame Company offers a wide, well-priced range of frames that suit my photography work and preferences. The selection far outstrips the options available from competitors, who offer very little that compares, at much higher prices. The website is informative and easy to order from. I love the way each frame style has a name. Customer service is excellent and order production, even for custom frames, is swift. I've just spent 10-15 minutes browsing other sites and the exercise confirmed everything I wrote above about Frame Company's products and prices. Right now, I wouldn't go anywhere else.
21 January 2026
Unprompted review
Reply from Frame Company
Dear Mark,
We are absolutely delighted to read your review! Nothing pleases us more than hearing of a very happy customer. It makes all of the hard work very worthwhile to know that our main objective has been achieved. If our customers are happy then we are happy too and so thank you so much for going to the trouble to share your experience.
We are always very happy to help in any way possible and please do be sure to come back to us any time for support and assistance.
Thank you so much again for choosing Frame Company as your go to shop for picture frames!
Best,
Amanda
Frame Company Customer Service team
Very good customer service
Very good customer service. The original order was lost by parcelforce, they resent the order and their communication was superb throughout. A good option for affordable frames.
11 February 2026
Unprompted review
Reply from Frame Company
Hi Sam,
Thank you so much for your order with us and kindly leaving your review. We are delighted to hear that we were able to resolve the delivery issues you were having and are so sorry for any inconvenience that was caused because of the delay. So pleased you are happy with the frames though and service received, as that's the most important thing at the end of the day, that you are happy!
We very much look forward to the opportunity of being able to welcome you back to Frame Company again in the future.
Best,
Amanda
Frame Company Customer Service team
Excellent customer service, and great frame!
I ordered a frame from The Frame Company - their website is easy to navigate and it was simple to find the exact size and colour frame I was looking for. It arrived quickly but the glass had cracked in transit. I contacted The Frame Company to explain the situation - Amanda, emailed me back the same day to apologise, and explained she would send out a replacement immediately. She also suggested I swap from glass to perspex, as this was lighter and less likely to get damaged at any point. The replacement arrived quickly, in perfect condition and my picture looks great in the complete frame. The customer service I received from Amanda was amazing - her communication was excellent, and she rectified the problem quickly and with no fuss. I would definitely use The Frame Company again.
6 February 2026
Unprompted review
Reply from Frame Company
Dear Rosalind,
What a lovely review to read and thank you so much for going to the trouble of leaving it. Glass being damaged during the delivery process aside, we are thrilled that your whole experience has been a positive one, it really does give us great pleasure to hear. We are always so pleased to offer support and assistance wherever we can and no matter what the situation, will ensure that a resolution is offered without question. Thank you so much for choosing to order with us and more so for wanting to return to us again in the future, that makes us very happy indeed.
Best,
Amanda
Frame Company Customer Service team
Had some issues with Evri (who hasn't)
Had some issues with Evri (who hasn't), selected to deliver to a Evri locker as knew would be away on the expected day of delivery, only to be told later that the package was too big and couldn't be redirected. Fantastic customer service to sort it out and get replacement frames sent out with an alternative courier, have since placed a 2nd order for more of the same frames as happy with the quality.
12 January 2026
Unprompted review
Reply from Frame Company
Dear Paul,
Thank you so much for taking the time to leave your kind review. We are delighted to hear that you are so happy with your picture frames and service received! Sincerely sorry that you initially experienced delivery issues however you can always be assured that in any event, we will immediately offer a resolution without question and with pleasure and I am thrilled that you allowed us the opportunity to sort this for you. Thank you so much for choosing to order with us and we very much look forward to being able to welcome you back to Frame Company again soon.
Amanda
Frame Company Customer Service team
Great Customer Support and Fast Response
I bought a frame and mount from the Frame Company and initially thought there was an issue with it. It turned out everything was actually fine, but I just wanted to highlight how good their customer support is. They were incredibly responsive and genuinely focused on making sure I was happy with my purchase. Really impressed with the level of care—highly recommend!
20 January 2026
Unprompted review
Reply from Frame Company
Hi David,
How lovely to read your review and thank you so much for going to the trouble to leave it. We are so pleased that we were able to help and absolutely correct, if our customers are happy then we are happy too!
We are delighted that you chose to order with us and if there is anything we can possibly help with in the future, please always feel more than welcome to reach out, that's what we are here for!
Best,
Amanda
Frame Company Customer Service team
Reply from Frame Company
Hi Mark,
Thank you so much for your kind review, we are delighted to hear that you had a happy experience and your order arrived swiftly and safely.
If there is anything else we can help with please always feel welcome to reach out and in the meantime, we very much hope to be able to welcome you back to us again in the near future.
Amanda
Frame Company Customer Service team
Gorgeous Frame and Fantastic Customer Service
I needed a very specific frame and Amanda was brilliant at helping me out to get JUST what I wanted. I'm really pleased with the result and definitely recommend both the frames and the excellent customer service
20 November 2025
Unprompted review
Reply from Frame Company
Hi Caroline,
It was such a pleasure to help you and I am just over the moon that we managed to achieve exactly what you were hoping for and thrilled that it arrived with you safely and soundly! Ultimately, we are just happy to hear that you are happy, this is the main reason we do what we do.
Thank you so much for taking the time to leave your kind review and we very much hope to be able to welcome you back to Frame Company again soon.
Best,
Amanda
Frame Company customer service team
Had a cross stitch picture that require…
Had a cross stitch picture that require some attention with stretching and reframing. Amazing job. Would certainly recommend to anyone. Friendly and professional service.
20 November 2025
Unprompted review
Reply from Frame Company
Hi Sharon,
How wonderful to hear, we are so pleased that we were able to help you frame your cross-stitch. It is always a pleasure to be of assistance in any situation so please do always feel welcome to come back to us whenever you are in need of help! Thank you so much for choosing Frame Company and we hope to be able to welcome you back to us again soon.
Amanda
Frame Company Customer Service team
The company has been brilliant
The company has been brilliant. I had a problem with a purchase I made through Amazon. The company dealt with me directly to sort out the problem. They went above and beyond to resolve the problem.
17 November 2025
Unprompted review
Reply from Frame Company
Hi Sandra,
Thank you so much for going to the trouble of leaving your review for us. We are so pleased to hear that we were able to resolve the issues you initially had when receiving your frame from Amazon and thank you so much for allowing us the opportunity to send a replacement out, we are thrilled you are happy with the service received.
If we are able to assist you further please do always feel more than welcome to get in touch and in the meantime, thank you for choosing to order with Frame Company.
Amanda
Frame Company Customer Service team
Excellent company…
I have bought two A1 Emson frames from this company and cannot fault the professionalism and the quality. My second frame sadly arrived completely broken, with one whole edge detached from the frame. I emailed them to advise and they responded rapidly and confirmed a replacement would be sent without issue.
No hesitation to buy from this company again. My artwork looks stunning in their frames.
11 November 2025
Unprompted review
Reply from Frame Company
Hi Laura,
Thank you so much for taking the time to leave your kind review. We are delighted to hear that you are so happy with your Emson frame! Sincerely sorry that your second order arrived damaged but we will always offer a resolution without question and with pleasure and I am thrilled that you allowed us the opportunity to sort this for you. Thank you so much for choosing to order with us and we very much look forward to being able to welcome you back to Frame Company again soon.
Amanda
Frame Company Customer Service team
Excellent frames and good customer service
The frames I have bought have always been good, however, my last one arrived quite badly damaged in the corner. I called them and my issue was dealt with professionally on the phone and I received a replacement the following morning. Excellent customer service, especially to Natasha on this occasion
4 November 2025
Unprompted review
Reply from Frame Company
Hi Karen,
Thank you so much for going to the trouble of leaving your review for us. We are so pleased to hear that we were able to resolve the issues you initially had when receiving your frame, and quite right too as you certainly should not be receiving any item that is damaged in any way!
Thank you so much for allowing us the opportunity to send a replacement out, we are thrilled you are happy with the service received.
If we are able to assist you further please do always feel more than welcome to get in touch and in the meantime, thank you for choosing to order with Frame Company.
Amanda
Frame Company Customer Service team
Excellent personal service
I have always been impressed with the frames but last week the service was amazing! While preparing my work for exhibition I made an error which they picked up , phoned me and had the foresight to alter other things connected to my error! So relived and I can’t praise this company enough - thank you!
22 October 2025
Unprompted review
Reply from Frame Company
Thank you so much for your order with us and for taking the time to leave your review! We are delighted to hear that you are happy and have had a good experience all round, that makes us very happy too! Thank you so much for choosing to order with us and we look forward to the opportunity of welcoming you back to Frame Company again very soon.
Amanda
Frame Company Customer Service team
Very helpful and efficient
Very helpful and efficient, esp when I was chasing up an order.
The frame was lovely and wonderful quality.
But in an age when customer service is nearly non existent. This company was fantastic communicators.
15 October 2025
Unprompted review
Reply from Frame Company
Thank you so much for taking the time to leave your review, it is a pleasure to hear that we were able to help you with your order. Customer service is highly important to us and we will always do anything we can to help no matter what the situation, and so reading your lovely comments is incredibly rewarding.
Thank you so much for choosing to order us and we very much hope to welcome you back to Frame Company again soon.
Amanda
Frame Company Customer Service team
Extraordinarily good service
Extraordinarily good service
I bought a frame through Amazon - I needed an unusual size that I couldn't find in any shops - but it was slightly damaged on arrival, I believe during transit.
Amanda immediately offered to send out a replacement, even though I was happy to keep the one I had. It arrived quickly and my poster looks great.
I can't praise them highly enough
2 October 2025
Unprompted review
Reply from Frame Company
Dear Martin,
Thank you so much for taking the time to reach out and leave your kind review, we are so delighted that we were able to help resolve the issues you were having. Sadly sometimes damage can occur in transit but we are always more than happy to send replacements without question and will always be on hand to help and support as best we possibly can until the matter is completely resolved. Thank you so much for choosing to order with us and if there is anything else we can do for you, please feel more than welcome to come back to us any time.
Best,
Amanda
Frame Company Customer Service team
Lovely company
Lovely company. Ordered a frame & mount, Amanda sent me a lovely email offering advice on whether I wanted it custom made or to go with a standard size, as my order wasn’t quite right. No pressure to upgrade. I went for a custom made frame. Just arrived, great quality, great value for money, quick delivery & well packaged. Can totally recommend this company.
Thank you
1 October 2025
Unprompted review
Reply from Frame Company
Dear Louise,
It was such a pleasure to help you and I am just over the moon that we managed to achieve exactly what you were hoping for and thrilled that it arrived with you safely and soundly! Ultimately, we are just happy to hear that you are happy, this is the main reason we do what we do.
Thank you so much for taking the time to leave your kind review and we very much hope to be able to welcome you back to Frame Company again soon.
Best,
Amanda
Frame Company customer service team
I needed a large white frame for my…
I needed a large white frame for my son's map of the world. I contacted various companies for prices but they were all very pricey. I found Frame Company and spoke to a lovely lady who said I should contact Amanda by email with the size detail. Amanda was super quick with coming back with details and pictures of frames she thought would be suitable. I picked a frame and in no time at all she replied with a price. I accepted it and within a few days she contacted me saying it was ready. I was so happy with the frame but what was the best thing is that my son was delighted, the frame was stylish and displayed the map perfectly. I am so very impressed with this company - the turnaround reply to my emails and the no trouble at all attitude as well as a quality product - it is a 10 out of 10 from me!
25 September 2025
Unprompted review
Reply from Frame Company
Hi Vanessa,
This is so lovely to read and thank you sincerely for going to the trouble to reach out and share your experience. I actually remember you emailing your sons response when receiving his new frame and it brought big smiles to all of our faces here in the office. It did look remarkable all complete and fitted with the biggest map we have ever seen! We love to hear such success stories and are delighted that both you and your son are happy, that always equates to a very happy Frame Company too!
Thank you so much for choosing to order with us and we very much hope to welcome you back to Frame Company again soon.
Best,
Amanda
Frame Company Customer Service team
Every frame made was perfect.
I requested quite a large order of various sized box frames for my debut art exhibition. Amanda reached out to me and we discussed the order and verified before shipping. Every frame has been perfect. The relationship I’ve made with this company will be ongoing and I will be recommending anyone to use them.
1 September 2025
Unprompted review
Reply from Frame Company
Dear James,
Thank you so much for leaving your kind review. We are delighted that you chose to reach out to Frame Company and that we were able to help you find just what you needed. We sincerely value all of our customers but it is so rewarding to hear when customers are so happy that they choose to come back to us again, it makes all of our hard work incredibly worthwhile.
We very much look forward to welcoming you back to Frame Company soon and assisting you with your next exciting project!
Amanda
Frame Company Customer Service team
Great Service
Great Service, good understanding and product knowledge, quick delivery and a superb well made frame… would highly recommend - and very very reasonably priced!
5 September 2025
Unprompted review
Reply from Frame Company
Thank you so much for your order with us and for taking the time to leave your review! We are delighted to hear that you are happy and have had a good experience all round, that makes us very happy too! Thank you so much for choosing to order with us and we look forward to the opportunity of welcoming you back to Frame Company again very soon.
Amanda
Frame Company Customer Service team
Outstanding Customer Service
Amanda’s service was outstanding. She suggested the perfect mount and frame, double-checked measurements for a flawless fit, and when a delivery issue arose, had the piece remade and delivered within 24 hours. Her attention to detail, efficiency, and customer care were exceptional.
3 September 2025
Unprompted review
Reply from Frame Company
Dear Olivia,
It was such a pleasure speaking with you and I am just over the moon that we managed to achieve exactly what you were hoping for. Its a shame that we had a slight issue with the delivery, but all's well that ends well and I am thrilled that we were able to get this to you in time - but more so that you are happy. Mission accomplished as they say!
Thank you so much for getting in touch and choosing to order with us and we very much hope to be able to welcome you back to Frame Company again soon.
Best,
Amanda
Frame Company customer service team
Beautiful frames
I love love love theses frames my order arrived today and I couldn't wait to get my prints in and hang them up.they came well protected in bubble wrap ,the colour frame i chose and the mount went great with my bedroom colour scheme .I will definitely be buying again and definitely recommend this company .
Great service
Thank you Amanda
1 September 2025
Unprompted review
Reply from Frame Company
Hi Susan,
Thank you so much for going to the trouble to reach out and leave your lovely review. We are so pleased that you were able to find the perfect frames and mounts to compliment your pictures and bedroom interior. We do always try our best to help as much as we can and so it is such a treat to hear that you are happy with the service received and more so that you will be coming back to us again soon!
Thank you so much for choosing Frame Company and if there is anything else we can assist with in the meantime, please always feel welcome to get back in touch.
Best,
Amanda
Frame Company Customer Service team
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