France Objets Trouvés Reviews 

It's great there is an organization like this in France. We are from California and we had a bad experience on our first day at Paris, at this point we are not sure if someone picked our travel documents handbag or if we just lost it. Anyhow, we posted our items and 2 weeks later we receieved a notification they were found and were located at their office. I paid for the shipping and one week later I received the handbag with our documents at my door. The process was easy and reliable. Thank you for your work!

I had my wallet stolen in Paris, which I reported to the police. A couple months later I recd a letter from the "direction des transports et de la protection du public" telling me someone had found it, and to go to this website. It was a bit difficult to navigate (my french is not that strong). I opened a case - but nothing matched. Then I had a French friend look at the site and he said there was somewhere to put in the letters reference number - but I couldn't find that from my case file page. So I sent in a tech request (using the contact button) and they sent me a link. Once I clicked on that I was able to connect to my wallet and have it shipped back to me. Overall I am very happy to have this service.

Very efficient service.

I found the lost baggage service to be very good. I reported the lost item and recieved confirmation shortly after. Within a day or so my item was confirmed as found and I was given options on how to retrieve it. I opted to collect in person and the the process of claiming the item took around 10 minutes.

Found and returned my wallet to the UK from France which was a unexpected pleasant surprise . I received a letter in French 3 months after I had lost my wallet which I had to get translated which notified my wallet had been found and I could collect or have it returned . There is a process to follow which is to create a lost item listing and then my listing was matched to my lost wallet and then the wallet was shipped back at a cost . The only thing that could be improved was the letter sent to the UK and all the emails telling me the process to claim etc were all in French so I had to get them translated to understand so it would have been good if all the communication was in English because they knew I lived in the Uk from the identification in the wallet. I know they do have people that can communicate in English in their office because a lady called Julia was very helpful when I queried that I had not received the wallet when it said it had been shipped so it would have been nice if all the communication was in English but totally understand they are based in France .
It would be also good to know what contents had been found in the wallet once your lost item has been matched because you have to decide whether to take insurance out on the item being returned which is a lot if it turns out that the wallet is empty - luckily it wasn't empty and even had some cash inside ,
Thank you to the honest people who found my wallet and handed in and thanks you for France Objets Trouves for taking the time and effort to return my wallet to its owner .. .

I'm really thankful to France Objets Trouvés for helping in recovering my phone. Without them it couldn't have been done.

Only gave me the email address of Lost and Found in Lyon airport and they take 4 days to respond to every email, absolute nightmare

Lost my ipad. They found it and brought it back. THank you.

brilliant. just brilliant. thanks!!

I had hard time find the area. Otherwise, the system is almost perfect. You can add an app for more convenience.

Very bad. After almost 3 months, I did not receive my id card back.
I wrote and called them at least 5 times but I still cannot have an answer. Next week I will go to the police because I need a new document.

Very very bad! You cannot reach the office by bus or train from the Airport. You have to take a Taxi for 40 Euros. Nobody at Air France knows even that service. Why is there no service at the airport?
The office Building has no door where you can ring just downside where people sitting who cannot reach anybody by phone. No phone number.
Very unfriendly guy who gave me the passport back. This service is a nightmare! I cannot understand that it belongs to Air France and is an official bureau.

Good solid service but to me it should not be an extra charge of 12 euro to retrieve something that's already yours and that you paid for.

Excellent service, recovering my lost object with ease. Only criticism is very difficult to speak to someone by phone to clarify an issue.

Clear instruction, support good, pleasant and helpful!

Was very, very complicated to proceed and get my item back... but at least it appeared!!!! The agents in the what sup service, did not explain or give correct information

They are really efficient, the process is clear, easy and quick, I am really grateful for his amazing service. I got my iPhone back in less than 4 days, they sent it to me from Paris to Barcelona.

thank you!
Mariona

Efficace. Merci

son left his wallet on Airfranceuk Aifrancefr we gave our granddaughter aged 4 €100 for Disney which was in the wallet just had it returned at a cost of £60 and the euros are missing the only thing left in is English change and bank cards which were cancelled now where has it gone from the plane to lost baggage @bagagesdumonde

Efficace, merci beaucoup!

Very good service