It seems like my parcel has been returned to sender according to UPS. I am not sure why. So I cannot rate the goods that I have not received yet. Edit to what I wrote above: After a delay caused by... See more
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See what reviewers are saying
Fabulous company, fabulous products; loved by children and adults. Amazing customer care and superb shipping times. Frida has arrived straight from the Monkey Hospital in record time all the way from... See more
Company replied
Ordered 'fox - find mom' fabric book and not only do I love it, but my husband is crazy about it!! Thank you for creating beautiful cute baby toys even men can fall in love with 😅. Fast delivery and... See more
Company replied
I bought the BabySpyder baby gym and carry bag from Franck & Fischer. The two items totalled over €100, so my order qualified for free delivery. As far as I can tell the items were sent out either... See more
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Company details
Information provided by various external sources
Danish design with colors inspired by nature and a clear graphic expression stimulate curiosity and learning, and bring hours of fun and happiness to the youngest in the family. Functionality, play value, and safety are focal points in our product deve...
Contact info
Grusbakken 18, 2820, Gentofte, Denmark
- 2011 1281
- info@franck-fischer.dk
- franck-fischer.com
Very good quality
19 November 2024
Wonderful customer service!
My last purchase from FRANCK & FISCHER was very pleasant not only because of the easy navigation on the website but especially because of the attention and kindness of the staff whose service goes beyond expectations, taking the time to contact the customer and help them with the sole objective of making the delivery as expected and on time avoiding problems.
12 November 2024
Førstegangskøber og nød min oplevelse.
Fantastisk kundeservice! Jeg er glad for mine indkøb.
25 September 2024
Beautiful natural materials
It seems like my parcel has been returned to sender according to UPS. I am not sure why. So I cannot rate the goods that I have not received yet.
Edit to what I wrote above: After a delay caused by UPS, the team at Franck & Fischer made a big effort to speed up the process and intervened very quickly.
The mobile holder is made of nice wood & has the perfect size for a changing table. My daughter loves the mobile which is made beautifully with natural materials.
15 May 2024
Reply from FRANCK & FISCHER
Hello Bibiana,
We apologize for the delay in delivery. We found out about the mistake with the shipping company, and they sent your parcel again.
We hope that it arrived quickly and safely, and that you will enjoy using your new FRANCK & FISCHER products!
Best,
FRANCK & FISCHER Team
Wishing you a nice day.
A wonderful company
Charlotte went out of her way to be helpful to us and out family when I had a very unique request about a product. What an amazing company
12 March 2024
Reply from FRANCK & FISCHER
Hi Ashleigh,
Thank you so much for sharing your review.
We are happy to hear that our colleague Charlotte helped you with you request and you were happy with our service and products too.😊
We look forward to seeing you again soon at our webshop!
Have a great day!
Best,
FRANCK & FISCHER Team
My nieces loved the toys
7 March 2024
Reply from FRANCK & FISCHER
Hi Alessandra,
It's so wonderful to hear that your nieces love the toys 😊 . We are always glad to hear that our customers are happy with our products.
Thank you so much for for sharing your experience 😊.
Have a good day and we look forward to welcoming you back on our webshop.
Best,
FRANCK & FISCHER Team
As always very satisfied with F&F…
As always very satisfied with F&F products. Great sales, fast delivery, super quality and without all the crappy chemicals.
29 November 2023
Reply from FRANCK & FISCHER
Hi Amanda,
Thank you so much for sharing your review.
We are happy to hear that you love our products and service.😊 We are inspired by our customers and do our very best for you.😊
We look forward to seeing you again soon at our webshop!
Best,
FRANCK & FISCHER Team
It was pleasure to receive a gigt in…
It was pleasure to receive a gigt in addition to our order!
Thank you, you made my daughter happy.
10 October 2023
Reply from FRANCK & FISCHER
Hi Liene,
Thank you for sharing your experience. We are so thrilled to hear that your daughter Friday monkey cuddly toy, and that you liked the little key ring gift in your order 😊. We do our very best for our customers, so this makes us very happy to know. 😊
We look forward to seeing you again soon at our webshop!
Best,
FRANCK & FISCHER Team
Extremely helpful customer service
Extremely helpful customer service. Best quality soft toy product!
14 September 2023
Reply from FRANCK & FISCHER
Hi Lisa,
Thank you for your positive review.
We are pleased that you love the cuddly toy, and that you enjoyed our service 😊. We do our very best for our customers, so this makes us very happy to know. 😊
Thank you, and we welcome you again on our webshop!
Best,
FRANCK & FISCHER Team
Reply from FRANCK & FISCHER
Hej Sofie,
Tak for din anmeldelse. Det er dejligt at du kan lide vores produkter og service. Det glæder os meget.😊
Mange hilsner,
FRANCK & FISCHER Team
Brilliant rattle for babies and small dogs
I must confess I bought the toys for my toy poodle. She is obsessed with this rattle so I thought better to be safe and buy some spares given the high postage costs. They are really well made as the first one has lasted well over a year of tugging wars. The little keyring token was a very nice gesture which I really appreciate.
7 September 2022
Reply from FRANCK & FISCHER
Hi Nora,
Thank you for your positive review. We are glad to hear that you and your poodle love the rattles. 😊 It's what we like to hear from our customers.
We look forward to welcoming you again at our webshop!
Best,
FRANCK & FISCHER Team
Great products great support
Thank you very much for your Support. Your products are so special and we do love them
17 February 2022
Reply from FRANCK & FISCHER
Hi Teresa,
Thank you for sharing your experience. We are glad that you were pleased with our service and that you love our products. It's what we like to hear from our customers 😊.
We look forward to welcoming you again at our webshop!
Best,
FRANCK & FISCHER Team
Reply from FRANCK & FISCHER
Hi Raffaele,
Thank you for your positive review and sharing your experience. We are glad that you were happy with our service and the fast delivery of your order.
We look forward to welcoming you again at our webshop 😊.
Best,
FRANCK & FISCHER Team
Just love it! Thank you!
Ordered 'fox - find mom' fabric book and not only do I love it, but my husband is crazy about it!! Thank you for creating beautiful cute baby toys even men can fall in love with 😅. Fast delivery and I love the key owl you put in the parcel - thank you so much! That was the sweetest surprise! Highly recommend and definitely coming back for more!
29 January 2022
Unprompted review
Reply from FRANCK & FISCHER
Hi Rebekka,
Thank you very much for sharing your experience. We are so glad to hear that your husband fell in love with the cute fox fabric book too. We can see him telling lots of fox stories to your little one 😊. And that the key owl was the sweetest surprise 😊 .
We look forward to welcoming you again soon at our webshop!
Best,
FRANCK & FISCHER Team
Soft and good quality👍recommend
My daughter loves Rasmus klump dolls, we have all the Rasmus klump things from Frank& Fischer. Super good quality, soft and cute. we are only missing the backpack 😭, hopefully can restored it soon.
21 December 2021
Reply from FRANCK & FISCHER
Hi TzuHan Hu,
Happy New Year!
Thank you for your wonderful feedback. We are so thrilled to hear that your daughter loves Rasmus Klump products in our collection😊. Unfortunately the backpack is sold out and it will not be in stock again because we have other backpack models instead. We welcome you to check out our other products that are also super cute for little kids.
We look forward to seeing you again soon at our webshop!
Best,
FRANCK & FISCHER Team
Excellent dolls
I got a doll from this brand for my daughter as a gift. My LO loves it that much I had to get more just in case. I really love the quality of the material and stitches. I would highly recommend.
20 August 2021
Reply from FRANCK & FISCHER
Hi Binika,
It's so wonderful to hear that your loved one loves her cuddly toy, and that you are happy with the high quality material and stitching😊 . We are always glad to hear that our customers are happy with our products.
Thank you so much for your positive review 😊.
Have a good day and we look forward to welcoming you back on out webshop.
Best,
FRANCK & FISCHER Team
Exceptional customer service by the…
Exceptional customer service by the owner Charlotte Fischer!
4 June 2021
Reply from FRANCK & FISCHER
Hi Romana,
Thank you for your kind message. Charlotte is really pleased that you are happy. We all do our very best for our customers, so this makes us very happy to know.
Thank you!
Best,
FRANCK & FISCHER Team
Excellent customer service
Excellent customer service! Super friendly and fast delivery. Will return!
10 May 2021
Reply from FRANCK & FISCHER
Hi Emma,
Thank you for your positive review and sharing your experience. We are glad that you were pleased with our service and the fast delivery of your purchase. We are happy to hear that we will be seeing you again 😊.
Best,
Misha
Great customer service
I have ordered a gift card for a colleague for the birth of his son. My request for the digital voucher was solved promptly on the same day. The custmer service was very professional, quick and approachable. I can warmly recommend this company.
16 March 2021
Reply from FRANCK & FISCHER
Hi Madalina,
Thank you for your positive review. We are glad that you received your gift card same day and that you were pleased with our service. We hope your colleague will enjoy shopping with the gift card, a present that they will love 😊..
We hope to see you again at our webshop!
Have a good day!
Best,
Misha
Reply from FRANCK & FISCHER
Hi Tiziana,
Thank you very much for sharing your experience and giving us a positive review. We are always happy to hear what customers think about our products and service. We are glad that your love your toys and that they arrived on time 😊.
Thank you for shopping on our webshop and we hope to welcome you again soon!
Best,
Misha
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