FRANCK & FISCHER Reviews 102

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

It seems like my parcel has been returned to sender according to UPS. I am not sure why. So I cannot rate the goods that I have not received yet. Edit to what I wrote above: After a delay caused by... See more

Company replied

Rated 5 out of 5 stars

Fabulous company, fabulous products; loved by children and adults. Amazing customer care and superb shipping times. Frida has arrived straight from the Monkey Hospital in record time all the way from... See more

Company replied

Rated 5 out of 5 stars

Ordered 'fox - find mom' fabric book and not only do I love it, but my husband is crazy about it!! Thank you for creating beautiful cute baby toys even men can fall in love with 😅. Fast delivery and... See more

Company replied

Rated 5 out of 5 stars

I bought the BabySpyder baby gym and carry bag from Franck & Fischer. The two items totalled over €100, so my order qualified for free delivery. As far as I can tell the items were sent out either... See more

Company replied

Company details

  1. Baby shop

Information provided by various external sources

Danish design with colors inspired by nature and a clear graphic expression stimulate curiosity and learning, and bring hours of fun and happiness to the youngest in the family. Functionality, play value, and safety are focal points in our product deve...


Contact info

4.8

Excellent

TrustScore 5 out of 5

102 reviews

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Rated 5 out of 5 stars

The items I ordered are so lovely

The items I ordered are so lovely, I cannot wait for my baby to use them.

23 February 2021
FRANCK & FISCHER logo

Reply from FRANCK & FISCHER

Hello,

Thank you very much for sharing your experience. We are so glad to hear that you love the products. We think that your little one will love using them too 😊 .

Hope to welcoming you again soon to our webshop!

Best,
Misha

Rated 5 out of 5 stars

Great products as usual.

18 February 2021
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Reply from FRANCK & FISCHER

Hi Michael,

Thank you for your positive review and for sharing your experience. We are happy to hear that you love our products.

Hope to see you again on our webshop!

Best,
Misha

Rated 5 out of 5 stars

Very good quality products- fast…

Very good quality products- fast shipping!

11 February 2021
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Reply from FRANCK & FISCHER

Hi Krista,

Thank you for reviewing us. We love hearing from our customers. We are glad to hear that you love our products & the high quality, and that your baby nests were delivered quickly.

We look forward to seeing you again at our webshop.

Best,
Misha

Rated 5 out of 5 stars

Thank you from the USA

Thank you from the USA! Fast shipping and my son loves Bimle the bear.

11 December 2020
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Reply from FRANCK & FISCHER

Hi Raymond,

Thank you very much for your positive review. We are happy to hear that you are very pleased with our service, and that your son is already best friends with cuddly Bimle 😊.

Thank you again and we look forward to welcoming you back to our webshop.

Best,
Misha

Rated 5 out of 5 stars

I was very happy to receive my fox in…

I was very happy to receive my fox in such a short time ! Only two days! It is a very lovely toy. Many thanks for the posters you have put in the parcel.
Wonderful Service!

24 November 2020
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Reply from FRANCK & FISCHER

Hi Dagmar,

Thank you for sharing your experience. We are glad that you love Ejner fox pull toy and that it arrived in very good time. We hope the that posters will be a beautiful addition to your child's room.

We look forward to welcome you back to our webshop.

Best, Misha

Rated 5 out of 5 stars

Great articles and fast delivery

The articles are as described, we were delighted by the additional gifts and the fast delivery.

24 November 2020
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Reply from FRANCK & FISCHER

Hi Katharina,

Thank you very much for your positive review. We are always happy to hear that our customers are delighted with our products and their quality. We hope the little ones will enjoy the additional gifts and will love Frida monkey and Kaya raccoon as much as we do 😊 .

We are happy to welcome you again to our webshop.

Best, Misha

Rated 5 out of 5 stars

Thank you

Thank you! Great service, fast and friendly!

17 November 2020
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Reply from FRANCK & FISCHER

Hi Toni,

Thank you for your positive review and sharing your experience. We are glad that your products arrived in time, and that you were happy with our service. We are always here for our customers and are happy, when they are 😊 .

We look forward to welcoming you again at our webshop!

Best, Misha

Rated 5 out of 5 stars

Everyone

Loved everything .. Thank u guys for making my daughter smile again

7 November 2020
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Reply from FRANCK & FISCHER

Hi Evelyn,

Thank you for you wonderful feedback. We are so glad that your daughter is happy again. It was great that we could find the right Frida monkey for her 😊 .

Thank you and we hope to see you again at our webshop.

Best, Misha

Rated 5 out of 5 stars

I love your brand

I love your brand, i have spent some years in Copenhagen in the past. My first baby was born there and he cannot sleep without his "ninni"- so he call your Herbert dog cuddly, even now he is 3 years old. I have bought 3 of that becouse he has scuffed it twice !
Now we are back in Italy, but you remained still in the heart in all of us and specially to our child Giulio.

11 September 2020
Unprompted review
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Reply from FRANCK & FISCHER

Hi Chiara,

How wonderful to hear how much your son loves Herbert dog. It warms our hearts to hear stories like yours and we are happy that you and your son love our products.

Thank you for sharing your experience and we hope to see you again at our webshop.

Have a wonderful weekend!

Best, Misha

Rated 5 out of 5 stars

Great product

Great product! Great service!

21 July 2020
Unprompted review
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Reply from FRANCK & FISCHER

Hi Teresa,

Thank you for your positive review. We are glad to hear that you love our products, and that you are happy with our service. We are happy, when our customers are happy😊 .

We look forward to seeing you again at our webshop.

Happy summer!

Misha

Rated 5 out of 5 stars

Amazing service!

25 June 2020
Unprompted review
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Reply from FRANCK & FISCHER

Thank you Michele for your positive review. We are glad to know that you were happy with our service.

We hope to see you again soon at our webshop, as it will be a pleasure to serve you again.

Have a wonderful summer!

Misha

Rated 5 out of 5 stars

Good products and quick delivery!

25 June 2020
Unprompted review
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Reply from FRANCK & FISCHER

Hi Diane,

Thank you for reviewing us and sharing your experience. We are glad to hear that you love our products and that you were happy with the quick delivery service.

We look forward to seeing you again at our webshop.

Best,
Misha

Rated 5 out of 5 stars

It’s not the first time I shop here and…

It’s not the first time I shop here and won’t be the last either.

19 June 2020
Unprompted review
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Reply from FRANCK & FISCHER

Thank you Andreea for your review. We are glad that you love our products and that we will be seeing you again at our webshop.

Have a lovely day!

Best,
Misha

Rated 5 out of 5 stars

Fantastic service and really beautiful…

Fantastic service and really beautiful products.

25 May 2020
Unprompted review
FRANCK & FISCHER logo

Reply from FRANCK & FISCHER

Hi Christian,

Thank you for your review and sharing your experience. We are glad to hear you love our products and you were happy with our service.

We look forward to welcoming you again at our webshop!

Have a lovely day!

Best, Misha

Rated 5 out of 5 stars

Best buy and Service ever !o

Best buy and Service ever !

13 May 2020
Unprompted review
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Reply from FRANCK & FISCHER

Thank you Monica for your review. We are glad to know that you love our products and are happy of our service.

Have a lovely day and we look forward to see you again at our webshop!

Best,
Misha

Rated 5 out of 5 stars

Fabulous company

Fabulous company, fabulous products; loved by children and adults. Amazing customer care and superb shipping times. Frida has arrived straight from the Monkey Hospital in record time all the way from Denmark to the UK. We are extremely happy!

5 May 2020
Unprompted review
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Reply from FRANCK & FISCHER

Hi Catherine,

Thank you so much for your positive review. We are glad that you love our products and are happy with our customer service. It warms our hearts to hear that Frida has become your daughter's comfort toy and it was sad when she became too old and had to go to 'monkey hospital ' to be replaced. We are glad that the new Frida arrived in record time and your daughter is happy to be reunited with her Frida.

Have a lovely day and see you again soon on our webshop!

Best, Misha

Rated 5 out of 5 stars

Great communication

Great communication, lovely products and fast despatch and delivery.

2 May 2020
Unprompted review
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Reply from FRANCK & FISCHER

Hi Laura,

Thank you for your positive review. We are glad that you had a wonderful experience with our communication, service and that you received your order in good time. We are happy to hear that you are happy with our products.

We look forward to see you again at our webshop!

Best, Misha

Rated 4 out of 5 stars

Good service

Good service, but slightly unclear where the package would be sent. Turned out to be nearest GLS shop which worked fine.

22 April 2020
Unprompted review
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Reply from FRANCK & FISCHER

Thank you for your review. We are glad that you were happy with our service. Thank you for letting us know that it was not clear where the package was to be sent, and we apologize for any inconvenience on your side. We are looking into this to ensure that it is clear to our customers where to collect their package.

Have a lovely day and we look forward to see you again at our webshop!

Best, Misha

Rated 5 out of 5 stars

Everything was exactly like described…

Everything was exactly like described on the website. We are very pleased with our purchases.

17 April 2020
Unprompted review
FRANCK & FISCHER logo

Reply from FRANCK & FISCHER

Hi Garance,

Thank you for your positive review. We are glad to hear that you had a great experience from our website and that you are very happy with our products.

Looking forward to see you soon again at our webshop!

Best, Misha

Rated 5 out of 5 stars

Great products and a top shopping experience

I bought the BabySpyder baby gym and carry bag from Franck & Fischer. The two items totalled over €100, so my order qualified for free delivery.
As far as I can tell the items were sent out either that day (Monday - as I received a UPS confirmation email) or the next (when I received the shipping confirmation from Franck & Fischer. A great turnaround!
As this was shipping from Denmark to me in the UK, I expected it to take a few days. The items arrived on Friday, exceeding my expectations, especially as I had not paid for delivery.
Items were nicely packed - a pleasure to open - and not only that, but Franck & Fischer had packed-in a free Rasmus soft toy - it brought a smile to all our faces, including our baby.
Overall a great shopping experience and very high quality goods. Top marks all round and I would not hesitate to recommend.

15 April 2020
Unprompted review
FRANCK & FISCHER logo

Reply from FRANCK & FISCHER

Hi James,

Thank you very much for your positive review. We are glad that you had a wonderful experience with our service and that you received your order in good time. It warms our hearts that you love our products and that your little one will enjoy playing with Rasmus Klump cuddly bear.

We look forward to see you again at our webshop!

Best, Misha

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