I had a great experience. Website is very simple and easy to use. I was surprised to receive my necklace 3 days after ordering! Lovely box and packaging. Personally I think the Item was the perfect... See more
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See what reviewers are saying
I was so excited to receive my Anxious AF Stainless Steel Necklace, until I opened it & realised the small disc that's engraved is so ridiculously tiny, it doesn't matter how close you are, it is ill... See more
I received my item within a couple of days of ordering. I notoriously turn green with any plated jewellery and can only wear real solid silver (not my colour) or real solid gold (hella expensive). I b... See more
Really quick delivery and great products. Zome very amused friends with their Christmas presents. It's always a slight unknown ordering after seeing an insta add buy I had no problems at all and the n... See more
Company replied
Company details
- #239 of 285 best companies in Jewellery shop
Written by the company
The antithesis of typical friendship gifts, FRANKLY is the home of brutal, honest and satirical jewellery gifts. Whether you are buying a gift for yourself, your bestie, or your partner, our pieces are a subtle f*ck you to the world, that reveal parts of ourselves not often found in dainty and delicate pieces like ours.
Contact info
Unit 13c Miners Way, CT3 4LQ, Hersden, United Kingdom
- help@franklycollective.com
- franklycollective.com
4.4
Excellent
110 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick delivery great product as…
Very quick delivery great product as described
21 February 2024
Love love love them ❤️❤️
22 January 2024
An item was missing from my order
An item was missing from my order. I've tried contacting customer services on Instagram, Facebook and email and haven't received answer. Really disappointed as I love the necklaces I did receive but 2 were meant to be bbf necklaces and I can no longer gift them as one is missing 😭
27 December 2023
Unprompted review
Reply from Frankly Collective
Hi Ruth, we are sooooo sorry to hear about this!
Please could you send an email to hello@franklycollective.com, and I will personally make sure this is dealt with for you immediately so that we can get that missing item out to you.
Kind Regards
Excellent experiences
Excellent experiences! Necklaces are beautiful quality and the gift bag is gorgeous too. No effort needed to make it lovely for presentation! Got myself a necklace too and it hasn't been off since I received it
21 December 2023
Quirky yet personal gift
Quirky yet personal gift, good quality would definitely buy again 😊
27 November 2023
My Besties and Myself Love It 🥰
28 June 2023
Love it all! So cute and exciting!
The website has some really nice products and the backing paper makes them even better! Now that is some creativity right there! The products themselves, are just lovely, I'm so happy with them! I haven't stopped wearing my necklace, and I can't wait to share the non-bio sibling one!
9 January 2023
Love em!
Easy website to use, good showcase of jewellery and reasonably priced. Quick delivery and love the finished product! Two happy besties.
1 January 2023
Lovely Item
Lovely, high quality necklace and quick delivery. Love it, thanks :)
5 December 2022
Unprompted review
Quality product and fast dispatch.
12 December 2022
Reply from Frankly Collective
We are so pleased to hear this! Thank you for your lovely review 💕
Fab product and amazing service
Fab product that I bought as a gift for a friends birthday. Amazing communication with the company due to the postal strikes, received the order in plenty of time.
Will definitely be ordering from here again!
6 December 2022
Unprompted review
Reply from Frankly Collective
Hi Helen, thank you so much for your kind review, we are so pleased that you love your order! 💕
Can’t wait to buy more!
Great product that I cannot wait to give to my friend for Christmas and also great communication between the customer service team as to tracking the parcel I ordered, due to the post office strike they were quick to respond to let me know it had been sent, will definitely buy from them again!
5 December 2022
Unprompted review
Reply from Frankly Collective
Thank you for such a lovely review Anya, we hope your friend loves her gift! 💝
My order still hasn’t arrived a week…
My order still hasn’t arrived a week and a half after ordering it
5 December 2022
Reply from Frankly Collective
Hi Hope,
We are so sorry to hear of your disappointment . Sadly the Royal Mail strikes have caused significant disruption within the delivery network, creating a huge backlog that is taking time to get through.
We can assure you that your order was shipped from us on the 29th November, and should arrive with you shortly.
As Royal Mail have been going through a period of strike action which affected collections and deliveries on the 24th November, 25th November, 30th November and 1st December, and with more scheduled over the coming weeks, deliveries are taking longer than usual, and we thank you for your patience.
Kind Regards
Frankly Customer Care Team
I've still not received my order or a…
I've still not received my order or a response from my contact with Frankly chasing it. Terrible service so far. Very disappointed.
1 December 2022
Reply from Frankly Collective
Hi Emma
We are so sorry to hear of your disappointment . Sadly the Royal Mail strikes have caused significant disruption within the delivery network, creating a huge backlog that is taking time to get through.
We can assure you that your order was shipped from us on the 24th November, and should arrive with you shortly.
As Royal Mail have been going through a period of strike action which affected collections and deliveries on the 24th November, 25th November, 30th November and 1st December, and with more scheduled over the coming weeks, deliveries are taking longer than usual, and we thank you for your patience.
Kind Regards
Frankly Customer Care Team
I haven’t received my item so I am…
I haven’t received my item so I am unable to review
1 December 2022
Reply from Frankly Collective
Hi Lauren
We are so sorry to hear this!
We can confirm that your order was shipped from us on the 24th November, and should arrive with you shortly.
As Royal Mail have been going through a period of strike action which affected collections and deliveries on the 24th November, 25th November, 30th November and 1st December, deliveries are taking longer than usual, and we thank you for your patience.
Kind Regards
Frankly Customer Care Team
Reply from Frankly Collective
Thank you so much for your lovely review!
Absolutely LOVED my Frankly necklace &…
Absolutely LOVED my Frankly necklace & so did my bestie. Gorgeous quality & SUPER fast delivery! Thanks Team Frankly!
12 November 2022
Reply from Frankly Collective
Thank you so much for your lovely review!
I did like my end product but the chain…
I did like my end product but the chain looks cheap
27 October 2022
Reply from Frankly Collective
We are so sorry to hear this, we can assure that our chains are made to last, but if you do experience any problems at all, please drop us an email at help@franklycollective.com so that we can assist 💕
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