Freeman JonesReviews 

632
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and supportive, making them feel at ease throughout the process. Many highlight the excellent customer service, noting that employees are kind, understanding, and take the time to explain everything clearly without judgment. The overall service is described as efficient, stress-free, and highly effective in resolving financial difficulties, providing much-needed relief and guidance. However, some people mentioned difficulties with contacting the company, experiencing long wait times on the phone and slow email responses, which caused frustration and anxiety. A few other people also felt that the online expenditure form was not user-friendly or that its functionality was not adequately explained by employees.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the excellent support... See more

Service

Customers had positive experiences with service, often expressing gratitude for the support and guidance... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the process was made easy and... See more

Customer communications

Consumers find contact to be ambiguous, with some reviewers reporting positive experiences with communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can't recommend Freeman Jones highly enough. I was incredibly stressed about my financial situation, but from my first phone call, they put me at ease. The advisors, Sam and Matthew, who I spoke wit... See more

Rated 5 out of 5 stars

Everyone was supportive and made me feel very relaxed when speaking on the phone for many of hours, they were all very professional with the way they went around their business. It was a very l... See more

Rated 5 out of 5 stars

I can’t thank Freeman Jones enough for helping me get my finances back on track through an IVA. From the very beginning, the staff have been so friendly, supportive, and professional. They took the... See more

Rated 5 out of 5 stars

came off the phone with Adam and Sam who are both absolutely wonderful and a credit to this company. Empathetic, no judgements, they listened and explained everything to me in laymen’s terms but witho... See more


Company details

  1. Debt relief service
  2. Credit Counselling Service
  3. Insolvency service

Written by the company

Freeman Jones is a firm of insolvency practitioners specialising in Individual Voluntary Arrangements (IVAs).


Contact info

4.9

Excellent

TrustScore 5 out of 5

632 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(632)

200 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and informative

I have had a great experience with this company so far. Excellent communication, clear explanations every step of the way. Everyone I have spoken to has been kind and helpful. Highly recommend.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Finally, I can breathe

Every single member of staff I’ve spoken with has been incredible in every way! Being in debt and having to seek help leaves you feeling very vulnerable and almost fearful of judgment. I’ve not had a single whiff of judgement from anyone, just clear advice and practical solutions. For the first time in YEARS, I can breathe without the overwhelming pressure of debts.
Every member of staff has been warm and friendly to speak too. The advice given was broken down and clear without any condescension.
I can’t recommend these guys enough.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend this service…

I would highly recommend this service as there customer service has been outstanding throughout the process.Rebbeca has been very helpful and very knowledge she has explianed every step clearly and made sure that you understand everything.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Best option

Every one was helpfull and fully surportive and empathic ,option were always in my best interest.
Every fully explained and always my choice.thank you

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Every member of staff I spoke to were quite excellent and it was a pleasure to deal with people who are professional, kind and efficient. In particular my main contact was with Amaan and Rebecca both of whom I cannot recommend highly enough. Thanks so much from Steve R

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Understanding, friendly and helpful. Talked me through every step and worked to find the best outcome for me. Would highly recommend

13 May 2026
Unprompted review
Rated 5 out of 5 stars

My experience was brilliant

My experience was brilliant, I have severe mental impairment and dont understand the IT world very easily, Gareth helped me through all areas, he took his time, repeated anything where necessary and was very patient with me. Im really grateful.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service from my…

Absolutely brilliant service from my first call for help, all the way to sorting a resolution for my financial issues. Very helpful staff with breaking down my options into understandable information and always incredibly friendly. They took the stress out of my situation and were always happy to help with any questions I asked. Brilliant communication.

Don’t keep yourself in a situation that you feel you can’t get out of. Help is there.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

I have found Freeman Jones to be…

I have found Freeman Jones to be excellent to deal with. Very professional and extremely knowledgable in what they do, and the advice I was given had helped me to start getting myself straight. I would not hesitate to recommend them to anyone. They are very very good at what they do.
10 out of 10 from me.

12 May 2026
Unprompted review

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