FreePrints PhotobooksReviews 

8,310
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 7,981 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the photo books, highlighting the clarity and sharpness of the prints and the overall appearance. Many people find the design and ordering process to be quick, easy, and straightforward, with various design choices available. Reviewers also frequently mention the speedy delivery service, noting that their orders arrive on time and often quicker than expected. However, some customers experienced issues with delivery, reporting that their orders were delayed, went missing, or did not arrive at all. Additionally, a few people were dissatisfied with the quality of some photos, describing them as blurry or having printing errors like stuck pages or unwanted foil messages.

What people talk about most

Product

Consumers find the product to be positive, with many expressing delight over the quality and appearance of... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent standard of photo... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use for creating... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Order

Users describe positive interactions with order, with many reviewers frequently ordering and finding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous quality books that you design yourself, quicker than expected to arrive. Very happy with book, full of lovely memories from our holiday and nicer than a pack of photos, as more likely to loo... See more

Rated 5 out of 5 stars

The app is so easy to use. Everything is thought of from background themes and font design and size. The photos are printed to an excellent standard. I also benefit from a free photo booklet each mont... See more

Rated 5 out of 5 stars

Good quality book,this is my second book, husband loved his and granddaughter loved hers. Arrived on time as always.l would definitely recommend FreePrints for Photobooks,quick and easy to make, on... See more

Rated 5 out of 5 stars

I find Freeprints are an excellent company Basically , it does what it says on the tin, no hassle, good free offers , there printing on mugs is excellent and do not scratch off or or fade with washi... See more


Company details

  1. #16 of 40 best companies in Photo printing service
  2. #11 of 14 best companies in Photo lab
  3. #9 of 13 best companies in Photography Service

About FreePrints Photobooks

Written by the company

Get a free 7x5" or 6x6" photo book every month with FreePrints Photobooks! Just pay delivery.

With FreePrints Photobooks you can capture all your favourite memories in a beautiful photo book - perfect for sharing with your loved ones.

Everyone loves photo books, but making them has always been cumbersome, time-consuming and costly. The FreePrints Photobooks app changes all that with the fastest, easiest way to create beautiful photo books—right on your iPhone, iPad or Android device.

All of our books feature premium papers, vivid colour & long-lasting laminate covers.

Our turnaround is quick - have your book in your hands in just days.

What’s more, there’s no subscriptions and no commitments.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(8,310)

8,231 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Used to be hardcover

Used to be hardcover. Was disappointed when I opened my package and it was softcover. Probably won’t order again

12 June 2026
FreePrints Photobooks logo

Reply from FreePrints Photobooks

Hi Emily, thanks for sharing your feedback. We're very sorry for the confusion and apologize that the book didn't meet your expectations. We'd like to clarify that the promotion has always included one free softcover photo book each month. If you'd prefer a hardcover version, you're welcome to upgrade for an additional fee. We appreciate your feedback and hope this helps clear things up. Please contact us at pbsupport@freeprintsapp.com for any comments and concerns - our team will be happy to assist. Thanks again!

Rated 5 out of 5 stars

A wonderful gift!

Beyond pleased with my overall experience! I created a book for my husband from my son for Father's Day and literally did it within 30ish minutes. It was very simple and quick. The quality was high end. Highly recommend!

11 June 2026
Rated 5 out of 5 stars

Proud Nana. . .

I am the immensely proud Nana of a 20 month old. I make regular books about periods in her life, holidays, Christmas etc I worry that the photos of her will all merge into the cloud and I won’t look at them. These books are absolutely great, beautiful quality and many options. I will be doing this all the time.

12 June 2026
Rated 1 out of 5 stars
FreePrints Photobooks logo

Reply from FreePrints Photobooks

We're so sorry to hear that your order has not arrived and appreciate your review. Delays are uncommon, and non-delivery is quite rare. This is something our team is always happy to help in resolving promptly, as we understand the importance of each book. Please email us at pbsupportUK@freeprintsapp.com and we'll gladly assist further. We hope once this has been resolved to your satisfaction, we can count on your updated and more positive review. Thank you!

Rated 5 out of 5 stars

Thank you for the opportunity…

I have been using your program for several years. Thank you for the opportunity to have my pictures on my walls. Quick delivery, excellent customer service, and the price is always right!

2 December 2025
Rated 1 out of 5 stars
FreePrints Photobooks logo

Reply from FreePrints Photobooks

We're terribly sorry to hear about the delay you've experienced and appreciate your review. These issues are rare, and this is something our team is happy to help investigate, as well as resolve. At your convenience, please email us with your order details at pbsupportUK@freeprintsapp.com and we'll gladly assist as soon as possible. We hope to hear from you, soon.

Rated 1 out of 5 stars

I didn’t receive all orders

I didn’t receive all orders

5 June 2026
FreePrints Photobooks logo

Reply from FreePrints Photobooks

We are sorry to hear of any issues you've experienced and appreciate your review. We do note that your photobook should be delivered - the prints ordered are still in transit, as we expect them to arrive by 29/6 at the latest. We do ask to please allow until our given date to receive your items - however, we're happy to help answer any questions, or assist if they do not show up on time. Please do not hesitate to contact us by email at pbsupportUK@freeprintsapp.com and we'll gladly help as needed. Thank you!

Rated 5 out of 5 stars

I love these books

I love these books. So easy to make. The more I do the better I get at it. A great way to print out some of your best memories. I have quite the collection now. Good quality for a good price.

5 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look