FreePrints Photobooks Reviews 8,204

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 7,981 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the photo books, highlighting the clarity and sharpness of the prints and the overall appearance. Many people find the design and ordering process to be quick, easy, and straightforward, with various design choices available. Reviewers also frequently mention the speedy delivery service, noting that their orders arrive on time and often quicker than expected. However, some customers experienced issues with delivery, reporting that their orders were delayed, went missing, or did not arrive at all. Additionally, a few people were dissatisfied with the quality of some photos, describing them as blurry or having printing errors like stuck pages or unwanted foil messages.

What people talk about most

Product

Consumers find the product to be positive, with many expressing delight over the quality and appearance of... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent standard of photo... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use for creating... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Order

Users describe positive interactions with order, with many reviewers frequently ordering and finding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous quality books that you design yourself, quicker than expected to arrive. Very happy with book, full of lovely memories from our holiday and nicer than a pack of photos, as more likely to loo... See more

Rated 5 out of 5 stars

The app is so easy to use. Everything is thought of from background themes and font design and size. The photos are printed to an excellent standard. I also benefit from a free photo booklet each mont... See more

Rated 5 out of 5 stars

Good quality book,this is my second book, husband loved his and granddaughter loved hers. Arrived on time as always.l would definitely recommend FreePrints for Photobooks,quick and easy to make, on... See more

Rated 5 out of 5 stars

I find Freeprints are an excellent company Basically , it does what it says on the tin, no hassle, good free offers , there printing on mugs is excellent and do not scratch off or or fade with washi... See more


Company details

  1. #14 of 38 best companies in Photo printing service
  2. #11 of 14 best companies in Photo lab
  3. #9 of 12 best companies in Photography Service

About FreePrints Photobooks

Written by the company

Get a free 7x5" or 6x6" photo book every month with FreePrints Photobooks! Just pay delivery.

With FreePrints Photobooks you can capture all your favourite memories in a beautiful photo book - perfect for sharing with your loved ones.

Everyone loves photo books, but making them has always been cumbersome, time-consuming and costly. The FreePrints Photobooks app changes all that with the fastest, easiest way to create beautiful photo books—right on your iPhone, iPad or Android device.

All of our books feature premium papers, vivid colour & long-lasting laminate covers.

Our turnaround is quick - have your book in your hands in just days.

What’s more, there’s no subscriptions and no commitments.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8k reviews

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Rated 3 out of 5 stars

Expensive

Well made books and good quality pictures….but hidden costs after the “free photo book” creep up out of no where. It can be quite frustrating when using the mobile app as sometimes it refreshes the page after an upload and then you have to go searching for the one you started or you start again.

23 December 2025
FreePrints Photobooks logo

Reply from FreePrints Photobooks

Hello Antonia, thank you taking the time sharing your feedback. We're delighted to hear that you were pleased with the quality of our books and photos. We're sorry to hear about the experience with the pricing and the mobile app. Your feedback is valuable, and we'll make sure it is shared with our team as we continue working to improve both our pricing transparency and the app experience. We appreciate your honest feedback and hope to provide you with a smoother experience in the future. Please feel free to contact us at pbsupportUK@freeprintsapp.com for any further comments or concerns - our team will be happy to assist.

Rated 1 out of 5 stars

I don’t really understand why my ‘Free’…

I don’t really understand why my ‘Free’ photobook has cost me £19 ? I was surprised when the price came up , but had spent too long on it to leave it .
Maybe you can explain what I did wrong ?

6 June 2026
FreePrints Photobooks logo

Reply from FreePrints Photobooks

Hello Lynette, thank you for taking the time sending us a feedback. We are sorry about the confusion regarding fees charged. Please note that any upgrades can cost additional fees to be applied upon check out. if you need any additional assistance kindly contact us at pbsupportUK@freeprintsapp.com, and our team will be happy to assist. Thank you for bringing this to our attention, and we look forward to hearing from you. We hope you consider updating your review if you're satisfied with the assistance.

Rated 5 out of 5 stars

Great service.

Great service.
I buy frequently from this company on a wide selection of personalised gifts, photobooks and photo tiles. They have been received with amazement by my family and friends on their professional quality

16 December 2025
Rated 4 out of 5 stars

Excellent Photobooks, delivery could be better

The Photobooks themselves are brilliant- I’ve ordered twice so far, both times had the free book plus an additional copy or two. Despite ordering the free and extra ones at the same time (identical books), on both occasions they came separately- which is a complete waste of packaging and postage costs. And on both occasions the postage times were longer than stated, even when we paid for a quick delivery (although the extra we paid was refunded after I complained as the promised date was not met). So I would highly recommend but not if you’re in a hurry! Customer service was very good, always a bot first but then able to get to a real person via email.

6 June 2026
Rated 1 out of 5 stars

I have order on 14 of June

I have order on 14 of June, received confirmation that my parcel will be delivered on 22nd of June ,today is 29th of June and I still don't have my book.

13 June 2026
FreePrints Photobooks logo

Reply from FreePrints Photobooks

Hello Liliana, we're very sorry  for the delay and frustration with your order. While we can see that a reprint was already processed, we sincerely apologise for all the inconvenience this has caused. Please rest assured that we are working closely with our partnered carrier to ensure all orders are delivered as quickly as possible. For any further questions or concerns, we kindly ask to please contact us at pbsupportUK@freeprintsapp.com, and our team will be happy to assist. We truly appreciate your patience.

Rated 4 out of 5 stars

Memories saved

The books look good. Took me a while to sort how to get more pictures on one page . But all good. Quick delivery and the quality was great

3 June 2026
Rated 1 out of 5 stars

Poor quality worse customer service

Order from them all the time never had a issue till now
Ordered a wedding album from and the pages are coming apart ( delamanating )
I emailed them and they me it was the way I opened the book it's not 1 page the first half of the is OK then every page after is coming apart

15 June 2026
Unprompted review
FreePrints Photobooks logo

Reply from FreePrints Photobooks

We're very sorry to hear about the damages to your book and appreciate your feedback. This problem is unusual, and it's something we're always happy to help investigate as well as resolve. There may have been a misunderstanding with our previous contact, and we'd like to review this order as well as ensure you're provided a resolution - at your convenience, please email us directly at pbsupportUK@freeprintsapp.com and we'll gladly assist further. We look forward to hearing from you!

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