FreePrints Photobooks Reviews 8,204

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 7,981 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the photo books, highlighting the clarity and sharpness of the prints and the overall appearance. Many people find the design and ordering process to be quick, easy, and straightforward, with various design choices available. Reviewers also frequently mention the speedy delivery service, noting that their orders arrive on time and often quicker than expected. However, some customers experienced issues with delivery, reporting that their orders were delayed, went missing, or did not arrive at all. Additionally, a few people were dissatisfied with the quality of some photos, describing them as blurry or having printing errors like stuck pages or unwanted foil messages.

What people talk about most

Product

Consumers find the product to be positive, with many expressing delight over the quality and appearance of... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent standard of photo... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use for creating... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Order

Users describe positive interactions with order, with many reviewers frequently ordering and finding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous quality books that you design yourself, quicker than expected to arrive. Very happy with book, full of lovely memories from our holiday and nicer than a pack of photos, as more likely to loo... See more

Rated 5 out of 5 stars

The app is so easy to use. Everything is thought of from background themes and font design and size. The photos are printed to an excellent standard. I also benefit from a free photo booklet each mont... See more

Rated 5 out of 5 stars

Good quality book,this is my second book, husband loved his and granddaughter loved hers. Arrived on time as always.l would definitely recommend FreePrints for Photobooks,quick and easy to make, on... See more

Rated 5 out of 5 stars

I find Freeprints are an excellent company Basically , it does what it says on the tin, no hassle, good free offers , there printing on mugs is excellent and do not scratch off or or fade with washi... See more


Company details

  1. #14 of 38 best companies in Photo printing service
  2. #11 of 14 best companies in Photo lab
  3. #9 of 12 best companies in Photography Service

About FreePrints Photobooks

Written by the company

Get a free 7x5" or 6x6" photo book every month with FreePrints Photobooks! Just pay delivery.

With FreePrints Photobooks you can capture all your favourite memories in a beautiful photo book - perfect for sharing with your loved ones.

Everyone loves photo books, but making them has always been cumbersome, time-consuming and costly. The FreePrints Photobooks app changes all that with the fastest, easiest way to create beautiful photo books—right on your iPhone, iPad or Android device.

All of our books feature premium papers, vivid colour & long-lasting laminate covers.

Our turnaround is quick - have your book in your hands in just days.

What’s more, there’s no subscriptions and no commitments.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8k reviews

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Rated 2 out of 5 stars

Very slow delivery

Very slow delivery

13 June 2026
FreePrints Photobooks logo

Reply from FreePrints Photobooks

Hello Assel, thank you for your feedback. We're very sorry to hear about the late arrival of your order. While we ensure all orders are dispatched on time, delivery issues are unfortunately beyond our control. That said, we've noted your comment, and shared to our team as we continue working to improve the delivery experience with our partnered courier. We appreciate you bringing this to our attention, and our apologies for all the disappointment this has caused.

Rated 1 out of 5 stars

My book was misprinted and they were…

My book was misprinted and they were unable to reprint it for me, it was a gift so really disappointed!

6 June 2026
FreePrints Photobooks logo

Reply from FreePrints Photobooks

Hello, thanks for your feedback. We're sorry to hear about the issue you've had on your book, and our apologies for the disappointment this has caused. Please know that all orders are printed exactly as submitted, and we are unable to make changes once it has placed. This means that if we were to reprint, it will arrive the same as the original one. For future reference, an editing tool is available that allows you to make adjustments to your texts/photos, and you can also preview how it will look before you submit your order. While a refund was already processed, we apologise for the inconvenience. Feel free to contact us at pbsupportUK@freeprintsapp.com for any further comments or concerns - our team will be happy to assist. Thanks again!

Rated 1 out of 5 stars

The book came with white pages with a…

The book came with white pages with a photo tiny printed in the middle. I thought the photos were printed to the size of the page almost but it was just more white and still a tiny photo. Rubbish. Would not recommend. Waste of money. Should have gone to boots

6 June 2026
FreePrints Photobooks logo

Reply from FreePrints Photobooks

Hello Candace, thanks for your feedback. We're sorry to hear that the book didn't meet your expectation. Please know that all orders are printed exactly as they are submitted. An editing tool is available that allows you to make adjustments to your photo, and you can also preview how it will look before you submit your order. You are welcome to contact us at pbsupportUK@freeprintsapp.com, and our team will be happy to look into this for you. Thanks for bringing this to our attention.

Rated 1 out of 5 stars
FreePrints Photobooks logo

Reply from FreePrints Photobooks

Hello Mary, thanks for your feedback. We're very sorry to hear that the book didn't meet your expectation. Your comments are appreciated and have been shared with our team, as we continually work to improve. Feel free to contact us at pbsupport@freeprintsapp.com for any further comments or concerns - our team will be happy to assist. Thanks again!

Rated 5 out of 5 stars

Perfect photo books

Very easy to use app , perfect photo books, I have more than 10 already . I’m in love with them . An elegant way to the boring photo albums from before .
Totally recommended !! ❤️

11 June 2026
Rated 1 out of 5 stars

Used to be hardcover

Used to be hardcover. Was disappointed when I opened my package and it was softcover. Probably won’t order again

12 June 2026
FreePrints Photobooks logo

Reply from FreePrints Photobooks

Hi Emily, thanks for sharing your feedback. We're very sorry for the confusion and apologize that the book didn't meet your expectations. We'd like to clarify that the promotion has always included one free softcover photo book each month. If you'd prefer a hardcover version, you're welcome to upgrade for an additional fee. We appreciate your feedback and hope this helps clear things up. Please contact us at pbsupport@freeprintsapp.com for any comments and concerns - our team will be happy to assist. Thanks again!

Rated 5 out of 5 stars

A wonderful gift!

Beyond pleased with my overall experience! I created a book for my husband from my son for Father's Day and literally did it within 30ish minutes. It was very simple and quick. The quality was high end. Highly recommend!

11 June 2026
Rated 5 out of 5 stars

Proud Nana. . .

I am the immensely proud Nana of a 20 month old. I make regular books about periods in her life, holidays, Christmas etc I worry that the photos of her will all merge into the cloud and I won’t look at them. These books are absolutely great, beautiful quality and many options. I will be doing this all the time.

12 June 2026
Rated 1 out of 5 stars
FreePrints Photobooks logo

Reply from FreePrints Photobooks

We're so sorry to hear that your order has not arrived and appreciate your review. Delays are uncommon, and non-delivery is quite rare. This is something our team is always happy to help in resolving promptly, as we understand the importance of each book. Please email us at pbsupportUK@freeprintsapp.com and we'll gladly assist further. We hope once this has been resolved to your satisfaction, we can count on your updated and more positive review. Thank you!

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