FreeWallet Reviews 101

Hi all, please do not leave coins on this app. they stole mine and have just repeatly blamed me. I purchased 4 Litecoin at height of its levels for €1K I transferred them to this app. Suddenly this month all 4 (I know now only worth €220) but still my €220 dissapeared, stolen by Freewallet. Do not trust these they are stealing

Opened the account 2021, tried recently to move crypto and it’s almost all gone due to inactivity fees, there was never an agreement this would happen, also I can’t move the remainder crypto as the account is locked, they have asked for numerous pieces of id which I provided, still locked and very slow response, at my wits end, avoid them like the plague,

After more than 100 emails they still refuse to provide the acces to my acount, barred by 2fa, i conntacted them using the email provided in the registry, also send all the garbage they asked, even the email chain i got this problem solved before but now they refuse, unexpexted form these scammer very disapointed, and still demanding the same data and pictures again and again, its been more than a year. DO NOT USE THIS SCAMMERS

They are not letting my crypto transfer to other wallet and from past 7 years they are deducting 50 usd per month. I thought at the right time I will sell. Now they are asking for the source of funds.. THEY ARE BAST@RDS....

Scamportfolio danger look to my di$play pic for guidance I was happy with the outcome

Worst ever wallet for crypto coins. Entered wrong email for verification. Asked plenty times to help me by emails having all evidence. Now they charging inactivity fee. But I still cannot do anything on my account just watch how they robbing me with inactivity fee. Avoid!!Avoid!!! Avoid

I'm beyond frustrated and feel I have no other option but to share my experience here in the hope of getting some resolution or at least warning others.

For almost a year now, I have been unable to access my FreeWallet account. I started this process at the beginning of December 2024! Almost a year later they still haven’t set this right. I followed all their procedures, submitted every piece of information they requested to verify my identity, and yet – nothing. No access has been restored.

Worse still, support responses are either extremely delayed or completely absent. I've reached out multiple times, and the few replies I did receive were vague or just looped me back into the same process I had already completed months ago.

As if that wasn’t enough, they’ve been charging fees to my account for inactivity – even though it's them preventing me from accessing it! This feels completely unjustified and, frankly, like exploitation.

I’ve been patient, respectful, and cooperative throughout the entire process, but after nearly a year of being ignored and denied access to my own funds, I’m at my wit's end.

To FreeWallet; I urge you to finally resolve this!

And to everyone reading this; I’d strongly advise anyone to avoid FreeWallet altogether.

I hereby also share my ticket numbers in hopes you will finally reach out and resolve this: 604909 is the latest, previous ones are 526447 , 522915 and 526752 .

Scam! They stole everything!

Been using them for many years with no problem to be very fair them. in and out no issues until recently i seem not to be able to withdrawn. with an error button popping up. i have emailedand currently waiting and hope all will be ok.

Complete scam. Once they have your money it's gone. As soon as you try to make any transaction they block account and drain funds due to 'inactivity fee' . Avoid at all costs

I know there are more people like me that we have shared the same fate with this fraudulent company they refused to approve my withdrawals request for the fifth time ……….Seek help if you can
I refused to let them go away with my money filed a complaint and got everything back within 48hours

Fraudulent company I can't access my coins to withdraw as they started charging 20 coins per month fee asking for all sorts of id which I have complied over the last 2 months back and forth they are scammers please please please do not put your coins in here they have made my mental health appalling and at times have thought about giving up life because they have taken everything away from me
If I do there will blood on their hands

I deposited my Crypto a few years back and I logged in today for the first time and it is all gone. They claim it was inactive fees.

These guys are real scammers. They stole 2000€ from me. After contacting them where my crypto is, they wont help me and break all contact. Never use this wallet. These guys are crooks

I opened a wallet with Freewallet.org in 2017. At that time, there was no such thing as “inactivity fees” in their Terms and Conditions. Years later, without my consent, they unilaterally changed the T&Cs and introduced a so-called “account maintenance / inactivity fee” — and then used it to drain my balance.

This is nothing short of theft. You cannot retroactively invent fees and then take people’s funds based on terms that didn’t exist when they signed up. No proper bank or regulated service would ever get away with this.

When confronted, they hide behind a meaningless distinction:

“Freewallet.org is custodial (we hold your coins) and Freewallet.io is non-custodial (we don’t hold your coins).”

This argument is irrelevant to the fact that Freewallet.org took my coins through policy changes after the fact. Whether custodial or not, the ethical and legal principle is the same: you don’t change the rules years later and steal customer assets.

Important warning:

Freewallet.org is not regulated by any major financial authority. The UK’s FCA and Malta’s MFSA have both issued official warnings that this company is not authorised to provide financial services.

If something goes wrong, you have no protection, no recourse.

Support is unhelpful, dismissive, and will not return your funds.

Verdict: Avoid Freewallet.org and Freewallet.io entirely. This is not a safe place for your crypto, and their history of unilateral rule changes and draining customer funds is unacceptable. If you value your coins, keep them in a regulated, non-custodial wallet you control.

I have used this wallet, it is great and impossible for them to steal your assets! Every bad review I've seen on here are for a different website.

Scammers! this company needs to be taken down. They closed my account and removed their app of the apple App Store. Dmitry Gunyashov - 38 year old owner is the reason all our hard earned money has been stolen!

They are scammers. They emptied my wallet. I lost a lot of money with them. Stay away from this garbage.

Please stay away from these guys they are scam artists! Locked me out of my account after numerous attempts of providing verification they keep coming back with more reasons on how to not give me access even after providing everything asked they now have locked my account down due to a fraudulent withdrawal what is complete BS. After asking for proof i have been ignored ever since! This should be illegal and they should be sent to court! Seems like im
Not the only person to have had this done to them!

Thieves and scammers, they emptied my balance due to inactivity, and without prior notice. I hope they close the platform forever.