Using fruugo was easy and I found what I was looking for. Up to date tracking details sent regularly. My issue was with the item I purchased. It took 3 weeks to arrive and when it did it was... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted to find a very rare plushie for my toddler daughter which was not available elsewhere: Amazon, eBay, Shopee, etc. Eventually I went to thoroughly Google & found out it is sold on Fruugo which... See more
Really clear web pages, really great prices and variety of choices. Turn around time is good but delivery is reliant on third party who isn't always very prompt in my area.
The strimmer heads arrived earlier than expected and in perfect condition. They’re more robust than the original DeWalt heads and work just as well, even though they cost less. Fruugo communications... See more
Company details
- #153 of 201 best companies in Online marketplace
Written by the company
Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!
Fruugo - The Global Marketplace
Written by the company
- Fruugo in other countries
- Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.co.uk
4.2
Great
55K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent communication from start
Excellent communication from start, very good prices and efficient quick delivery. Couldn't get better
1 May 2026
Very easy to order and prompt updates…
Very easy to order and prompt updates including delivery before theestimated date.
1 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered some foam acoustic panels…
I ordered some foam acoustic panels that arrived flat as pancakes and not 5cm deep as described, seems like a cowboy outfit to be honest where what you order is nothing like what you actually get.
1 May 2026
Unprompted review
Reply from Fruugo UK (GB) - fruugo.co.uk
Hello,
Thank you for your review,
I am sorry to hear this.
A member of the Customer Care Team will be in touch regarding this issue,
We look forward to hearing from you.
Kind Regards,
Reply from Fruugo UK (GB) - fruugo.co.uk
Hello,
Thank you for your review.
I am sorry to hear this.
A member of the team has contacted you via email to help resolve this.
We are looking forward to hearing from you.
Kind regards,
Poor experience in all respects
Slow delivery, poor product badly packed and with instructions only in Chinese.
29 April 2026
Unprompted review
Reply from Fruugo UK (GB) - fruugo.co.uk
Hello,
Thank you for your review.
I am sorry to hear this.
A member of the team has contacted you via email to help resolve this.
We are looking forward to hearing from you.
Kind regards,
My pond cleaning agemt from frugo…
The delivery went smooth communication was great happy with everything especially the product which has performed brilliantly i'am happy to recommend this company
30 April 2026
Excellent customer service
They have excellent customer service, speedy delivery and well packaged items.
Totally recommend! No issues at all.
30 April 2026
Convenient and reliable
30 April 2026
Very good service and works well.very…
Very good service and works well.very good delivery service and on time if not earlier .Easy to order and to use.
30 April 2026
Good product at reasonable price and…
Good product at reasonable price and fantastic delivery
30 April 2026
Very easy web site and prompt delivery…
Very easy web site and prompt delivery as promised.
30 April 2026
Did what it said on the tin
30 April 2026
Super stylish sunglasses
Shipping took a bit long as it came from China, but the sunglasses are amazing! Well packed, look stylish and exactly what I wanted.
30 April 2026
Thank you...reliable and fast.
30 April 2026
Replacing a desirable item that had become unavailable.
I ordered a Justice hair product for my son that had become unavailable everywhere in UK. A new one he had previously bought from his salon was mistakenly thrown out and I was anxious to replace. It has eventually come from Canada. I found the Order, communication with Fruugo and delivery process to be extraordinarily smooth and efficient. I am well satisfied with this experience.
30 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.