Using fruugo was easy and I found what I was looking for. Up to date tracking details sent regularly. My issue was with the item I purchased. It took 3 weeks to arrive and when it did it was... See more
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Review summary
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Reviews shaping this summary
I wanted to find a very rare plushie for my toddler daughter which was not available elsewhere: Amazon, eBay, Shopee, etc. Eventually I went to thoroughly Google & found out it is sold on Fruugo which... See more
Really clear web pages, really great prices and variety of choices. Turn around time is good but delivery is reliant on third party who isn't always very prompt in my area.
The strimmer heads arrived earlier than expected and in perfect condition. They’re more robust than the original DeWalt heads and work just as well, even though they cost less. Fruugo communications... See more
Company details
- #153 of 201 best companies in Online marketplace
Written by the company
Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!
Fruugo - The Global Marketplace
Written by the company
- Fruugo in other countries
- Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.co.uk
4.2
Great
55K reviews
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Takom 1/35 Panther Ausf D with interior
The Item that I purchased from Fruugo arrived very promptly and was exactly as described a brand new product I will definetely be using this seller again as they offer excellent value and provide outstanding
quality customer service I would recommend this
company to anybody.
28 April 2026
A very easy company to do business…
A very easy company to do business with, the ordering was straight forward an simple, the company kept me updated on my orde, and although the item was sent from Sweden the postage and delivery time were very acceptable. Thank You!
28 April 2026
Good site
Good site, delivery arrived quickly. Although I didnt check the description which was my mistake, my hairdryer arrived with a European plug but it still works with an adaptor an it gave me a laugh
28 April 2026
I receiving your package and I will see…
I receiving your package and I will see how it is effective and maybe I'll give it to the five stars for the moment I'll give it to this five star because the package received on time
28 April 2026
I was told by Kraken Aquacare
I was told by Kraken Aquacare, it was their response of problems with my marine aquarium.
Added and with a week it has almost got rid of the issue.
28 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wrong item sent/ cheaper and nasty
Wrong item sent, they said they upgraded the item… however this item is £39.99 on other sites and Iv been charged £79.99… Iv asked for a refund and they have not given it to me they keep saying they have upgraded me! Do not buy from this site ! No one to talk to just send me silly messages.
28 April 2026
Unprompted review
Reply from Fruugo UK (GB) - fruugo.co.uk
Hello,
Thank you for your revuew.
I am sorry to hear this.
A member of the team has contacted you via email to help resolve this.
We are looking forward to hearing from you.
Kind regards,
Excellent customer service
I put an order through paid for it but then realised I’d put down the wrong delivery address
I sent them an email and within 10/15 minutes they replied and updated the address
The ordering was so easy and the delivery was quick and updates were given every step of the delivery
Would definitely recommend
28 April 2026
Arrived promptly
Arrived promptly. Seems to fit description but only received today but had a quick try , and it worked well
28 April 2026
Looking at the reviews on here I am…
Looking at the reviews on here I am worried that the soursopi have purchased is not the real thing very worried it might make me worse
27 April 2026
Unprompted review
Reply from Fruugo UK (GB) - fruugo.co.uk
Hello,
Thank you for your review,
I am sorry to hear this.
A member of the Customer Care Team will be in touch regarding this issue,
We look forward to hearing from you.
Kind Regards,
Lies lies lies.....
This was supposed to be sterling silver. It is not. This is supposed to be an urn necklace to put ashes of your loved ones in it. The "lid" is fused and does not come off. This is total tat and was supposed to be a present for my friend and her sister who lost their dear mum. I cant give this to them. Its going straight in the bin. I can only assume that all the other comments on here are from the company itself. I am so dissapointed and feel totally scammed especially as I used this site to check if this company was a good one. Do not buy from them. I am waiting for their reply I want a full refund and these necklaces are going in the bin.
28 April 2026
Unprompted review
Reply from Fruugo UK (GB) - fruugo.co.uk
Hello,
Thank you for your review,
I am sorry to hear this.
A member of the Customer Care Team will be in touch regarding this issue,
We look forward to hearing from you.
Kind Regards,
I get all information about my package…
I get all information about my package on time. Take little longer to delivered but everything was fine. Recommend
28 April 2026
Fake products
Ordered the perfume on the website when it arrived it was duplicate. Company registered in UK but product coming from China and then it took long time to arrive and then not the original product. Cannot get in touch with anyone tried the return option it’s costing me more than the price of product to send it back to the retailer.
21 April 2026
Unprompted review
Reply from Fruugo UK (GB) - fruugo.co.uk
Hello,
Thank you for your review.
I'm very sorry you're not happy with what you received.
A member of our team will be in touch shortly to investigate this further with you.
Kind Regards,
Although the arrival date was wrong
Although the arrival date was wrong, the company kept me updated throughout the delivery process. Item arrived as expected.
27 April 2026
Zero stars
Placed an order over 2 weeks ago that stated dispatch within 24 hours still not received all emails ignored !!!! AVOID
12 April 2026
Unprompted review
Reply from Fruugo UK (GB) - fruugo.co.uk
Hello,
Thank you for your review.
I'm sorry to hear you feel this way.
Please be advised that the 'Dispatch' time is not the same as the delivery time.
A member of the Customer Service Team will be in contact with you shortly to assist further.
Kind regards,
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