FirstService Residential Reviews 

This company is the worse. I can’t believe they can charge outrageous fees for dead plants or weeds and the park is bad and worse kept than my yard.. I was fixing my kitchen replacing showers I spent 30,000 on the inside and they are charging me 6000 for debrie and equipment.. yeh we made major upgrades .. in 2 months

This is my follow up review from Google. Terri from First Residential told me to email her at an email that doesn't even work. This company is so beyond clueless. I emailed twice, postmaster email saying that there is no email. I have been managing these properties for 10-15 years, 750 van ness and 300 Ivy. They are asking us to provide a property management agreement. They have had this information for 10-15 years. Our windows are STILL broken, the tenant's name is still not on the screen. I still don't have access to Virtual Doorman. This is totally unacceptable.

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My application process for Kings Point was easy and quick thanks to Linda Birdsong. She went over the application with me to make sure it was done correctly. With two missing signatures signed I was out in less than an hour.

Thank you Linda.

They treat thier employees badly ,they do not care their employees and don't monitor behind the scenes activities at some of thier properties allowing management to get away with whatever

Horrible company!! Do not use them... They impose late fees when they were in the wrong.. I actually think these late fees are a racket! extortion!

Completely incompetent. Sending out invoices to unit owners that are up to date with their condo fees. Charging late fee when it was their mistake!!
If I could give as zero-star review, I would. This is why I will never buy another condo because of these useless management companies!!!!!!!

Spring brook village - Houston
They towed my father’s car today. There is an app but this time they simply forgot. They come twice a month to watch our son. No warning other than the sign. What makes it worse is the access gate is broken and left open for over a week. The property signs are stripping off, the coming area clubhouse is always locked yet it is supposed to be public.

Don’t give these guys your money. Their distain for the very residents whose fee- money pay for their salaries and ridiculous overhead is palpable. Hard-earned money deserves a more professional management company.

I don't know that I've ever had a good property management company, but FirstService is among the worst I've dealt with. Rules do not make logical sense, but they are treated with more care and concern than any human being they deal with. They have no drive to find solutions or help anyone other than themselves.

We have lived at AquaSol in Miami Beach since 2003 and during that time our community has gone through several management companies. Our current property manager, Jackie Gonzales has the dedication, professionalism and expertise that is significantly contributing to the success of our property. She is the most hard working manager we have had, and with this property being over 50 years old and in need, of many updates, Jackie has exceptional skills in dealing with residents and tenants.
Her staff respects her and she runs a well organized office. The staff's proactive approach to problem-solving and ability to coordinate contractors, vendors and providers is keeping this older building on an upward turn.
As a business owner, I can see where Jackie handles challenges, and has guided her staff to handle these with calm and a professional demeanor. Always striving for a positive experience for the community. My husband and I have the upmost respect for Jackie.

Aditi from M2 condos was very helpful during my move into the building. I’m very appreciative of her professionalism. Cheers!

They frequently misplace checks and HOA or strata payments without notifying you, leading to late fees. Even after multiple calls to confirm they would process the payment, they fail to do so, resulting in unexpected charges. Their finance team lacks basic financial knowledge. No building should do business with them, and if they do, the building or strata team should be more understanding of the issues this company causes.

Do not recommend. They manage our condo and gaslight and ignore resident requests. Refused to release security footage after mass break in.

Senior property manager also lied directly to a resident in writing. Lie was reported to FSR's regional manager who said there was nothing wrong with the action. So this company is ok with its employees lying to residents. Do not do business with them

This company should not be allowed to operate. We live in an HOA area which is 'managed' by First Service Residential. We have listed our property for sale and need the disclosure, transfer and capital improvement fees to inform potential buyers. This is a legal requirement.

There is no way to contact this company. I have tried multiple phone numbers and every time I land up in an automated system which has 2 options, both of which route to a payments company call center which are based in the Philippines. They have no idea what I'm talking about and tell me to contact my property management company.

Firstly, I never consented to allow this foreign business to have my personal information including bank details.

Secondly, why is this company hiding behind a Philippines based company and refuse to provide their legal obligations.

The people at the HOA Community Center have no information and keep telling me to contact First Service Residential.

Looks like I'm going to be forced to take legal action.

Horrendous - should be sued over and over and not in operation
They are complete idiots and only want their bank holidays. Today being Presidents Day while everyone else is at work, they are taking today off. Our buildings have too many units and too many problems and issues which they ignore and only care about their holidays. They are getting paid enormous amounts of money and don't work They don't follow through, or follow up, they ignore emails. The person in customer service could not do simple math to figure out the 3 payments showing not paid added up to the amount that was due. She told me I had to call the my bldg office to let them know I paid and that FSR cashed my checks. I told her no, you need to call them. So they cash my checks and don't bother to debit my account. Crooks. I told the Regional manager they all suck and should not be in business and that the executives of the company make sure they are unreachable, and that is because they are in 'hiding'. I've reported them to DBPR. FSR has lost all of our records in the office, they cannot find any records or just don't want to. I could go on and on how awful they are. The blame one party out of a conflict without hearing the other sides story. Quick to blame and fine without knowing the facts what transpired. And on and on and on....

Not a great experience

I have been a condo owner for over 30 years of several condos along the Gulf Coast. Terrible process when collecting HOA fees because they don't provide quarterly coupons or reminders. They use an autopay service called click pay that charges owners $100.00/transaction and very unresponsive if there is a issue. So if you use this service expect to pay an additional $400/yr just to pay your HOA dues. If your payment gets lost in the mail, your fined to death with late fees. If I were in the market to purchase a condo, and this was the management company the HOA was using, I would look at another condo in a different complex. I can not recommend this company. Thirty years of owning condos, and this company is absolutely the worst.

With all these complaints about this FSResidential, the attorney general should be investigating this company. A group of us filed a complaint against FSRESIDENTIAL and the manager at Images for the outrageous increases of HOA they placed on the owners. Nearly a 200 percent increase in HOA. They send out letters persuading you to vote a certain way which is deceptive. The manager, Mrs Rubio gives herself a bonus and an increase every year meanwhile our HOA payment are being tripled and owners are going into financial ruins because of this. They don't take responsibility for anything. There is no security, our entrance sign has been removed for over a year and never replaced. You complain about something and it takes 6 months to fix it. I'm hoping the FL attorney general investigates

My HOA has been (mis)managed by FSR for over a decade. They failed to perform so many of their responsibilities, and our recent recompetition of the contract revealed how far behind the competition they are. Even after losing the contract, FSR has found new lows to sink to in their final months, instead of exiting gracefully. I recommend avoiding FSR at all costs.

The name of First Service Residential should be the worse service residential. Never answer calls or emails.
The service is extremely terrible. Under the re-pipe project under NBT, NO plan, NO execution, NO follow up. They should be fired.