Fuelmate Reviews 

124
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Really good service and information from right at the beginning. Great to have approachable staff, that you can ask questions and great information , keeping us updated and informed on issues, part... See more

Rated 4 out of 5 stars

Good selection of fuel cards, covering most fuel stations. Price is ok, although it does help if you request they look at the prices every so often, to keep them competitive, which they have always do... See more

Rated 5 out of 5 stars

Tired of all the nonsense and underhanded tactics from UKFuels and Allstar, who of course monopolise, the company fuel market. So I've turned to Fuelmate, where everything is upfront, simple, honest a... See more

Rated 5 out of 5 stars

This is the second company I have worked for where I have moved the fuel accounts over to Fuelmate. Having now been a customer for over 10 years I cant see anyone else I'd use. Easy to set up, honest... See more

Company replied

Company details

  1. #51 of 121 best companies in Business-to-Business service
  2. #13 of 26 best companies in Fuel supplier
  3. #5 of 12 best companies in Telematics Service

About Fuelmate

Written by the company

At Fuelmate, we offer a variety of fuel cards for all types of business, whether you need a single, or multi-card solution, we have a range of options to maximise your fuel savings.

Whether you’re in search of a single or multi-card solution our expert team will ensure the fuel cards you choose are the right fit for your business.

As a fuel card provider, we believe in the importance of customer service. We will assign you a personal account manager with a wealth of industry knowledge, taking the time to learn about your business to help you manage all aspects of your fuel procurement. We also believe in 100% transparency when it comes to fuel costs, which means no hidden fees or surprise bills.

The benefits of working with Fuelmate
  • Streamlined fuel cards
    • Ease your administration burden and eliminate the need for receipt processing or driver reimbursements.
  • Dedicated to success
    • Our mission is to help you save time and money. We work with you to ensure you get the most competitive solution.
  • No hidden costs
    • We believe in complete transparency when it comes to our product's pricing and costs, so there’s no surprises.
  • Expert guidance
    • Our friendly team means no spending hours on chatbots or on hold, we’re here to provide real help, from real people.

Contact info

4.8

Excellent

TrustScore 5 out of 5

124 reviews

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4.8

All reviews

(124)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

Colin and the team at Fuelmate are always hand to help with anything that I need regarding fuel cards, payments, ordering new cards etc.
Friendly service and great people to deal with.

17 November 2025
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for such great feedback Laura!

Rated 5 out of 5 stars

Brilliant Customer Service

The service from Fuelmate is outstanding, nothing is a problem, I have a fleet of 26 vehicles and I have tried other fuel companies who promise you the earth but trust me, none have givem me service like Fuel mate has. You get straight through on the phone and your issue is corrected straigh away or I go online and thats easy to use too. Thank you to all at Fuel Mate especially Tracy who looks after our account. Thanks again. Elmfield Doncaster Ltd

17 November 2025
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for taking the time to leave such a great review!

Rated 5 out of 5 stars

The best in the business

This is the second company I have worked for where I have moved the fuel accounts over to Fuelmate. Having now been a customer for over 10 years I cant see anyone else I'd use. Easy to set up, honest advice and respond to any issues immediately. (usually drivers losing cards). The market is now flooded with card providers, I wouldn't look anywhere else

17 November 2025
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for such a great review Lee! We really appreciate it

Rated 5 out of 5 stars

Great service, transparent pricing

We've been with Fuelmate for around 2.5 years and have had great service throughout; nothing is too much trouble. Pricing is transparent, easy to deal with and I don't think we've ever had to query an invoice in that time.

17 November 2025
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for your wonderful review Jack.

Rated 5 out of 5 stars

Great fast efficient communication from…

Great fast efficient communication from the company Colin gets our emails replied to almost immediately. Competitive Fuel cards no problems. Would recommend their services.

17 November 2025
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for such wonderful feedback Sharon.

Rated 5 out of 5 stars

Fuelmate are just great

Fuelmate are just great. Nothing is too much trouble for them.
We have been using them for a few years now, across various companies, without any major issues. Any queries we have had were dealt with quickly and resolved.
We recently had to merge a couple of our accounts, Dan at Fuelmate sorted it all out very quickly and new cards were with us within a week of the changes. Very happy to recommend Fuelmate.

10 November 2025
Unprompted review
Fuelmate logo

Reply from Fuelmate

We’re grateful for your feedback and pleased to know your experience was a good one. Thank you for sharing it.

Rated 5 out of 5 stars

Recommended

Very helpful and efficient. Colin in particular is always helpful and easy to reach. Would recommend.

17 November 2025
Unprompted review
Fuelmate logo

Reply from Fuelmate

What a lovely review - thank you Jan. We’ll make sure Colin sees your message.

Rated 5 out of 5 stars

We've been using Fuelmate for about 3…

We've been using Fuelmate for about 3 years now and they are by far the best fuel card provider we have had, they have been so easy to deal with, nothing is ever a problem.

We will and have recommended them to others.

14 November 2025
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for your wonderful review, Matt. We're so pleased to hear you had a positive experience with us!

Rated 5 out of 5 stars

Faultless service

Our business has been with Fuelmate for many years. Dan, our contact has always been extremeley helpful and his email responses are quick and helpful. Their pricing is transparent and their invoices are clear. We wouldn't ever have swapped as, compared to many companies, they are faultless.

14 November 2025
Unprompted review
Fuelmate logo

Reply from Fuelmate

We love hearing that Dan makes your experience with Fuelmate so good - thank you for sharing

Rated 5 out of 5 stars

Amazing service.

Amazing service.

We have used fuelmate now for few years as a company they have great service and our accounts manager Colin, always goes the extra mile and is on the end of a phone to help with any enquiries. I would recommend to all.

14 November 2025
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thanks for the lovely review! We're glad we can help and that Colin is such a great support for you.

Rated 5 out of 5 stars

Fuelmate have a good choice in cards…

Fuelmate have a good choice in cards available, the portal is easy to use from ordering new cards through to site locations and invoicing to name a few. Whenever I have had to call all members of staff are very helpful.

14 November 2025
Unprompted review
Fuelmate logo

Reply from Fuelmate

We’re grateful for your feedback and pleased to know your experience with us is good. Thank you for sharing it.

Rated 5 out of 5 stars

Great support

From start to finish now over a year working together and we are really pleased with the service and support given to us at Daishs coaches from all at Fuel mate Andy and Dan are always on hand to help if needed. A great company and very very helpful

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Good Company

Good Company, good prices and always available if there is a problem

23 September 2025
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for taking the time to leave us a great review!

Rated 2 out of 5 stars

I am honestly trying to see the benefit…

I am honestly trying to see the benefit of having this fuel card as its constantly more expensive than pump prices at Shell pumps. For example current price notification tells me my fuel price for diesel is £144.34 per ltr and currently the pump for Shell near me is
£136.9. That's £115.47 if I used my fuelcard compared to £109.52 just using my credit card to fill up. Still the price does not include charges !

23 May 2025
Unprompted review

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