Fuelmate Reviews 

124
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Really good service and information from right at the beginning. Great to have approachable staff, that you can ask questions and great information , keeping us updated and informed on issues, part... See more

Rated 4 out of 5 stars

Good selection of fuel cards, covering most fuel stations. Price is ok, although it does help if you request they look at the prices every so often, to keep them competitive, which they have always do... See more

Rated 5 out of 5 stars

Tired of all the nonsense and underhanded tactics from UKFuels and Allstar, who of course monopolise, the company fuel market. So I've turned to Fuelmate, where everything is upfront, simple, honest a... See more

Rated 5 out of 5 stars

This is the second company I have worked for where I have moved the fuel accounts over to Fuelmate. Having now been a customer for over 10 years I cant see anyone else I'd use. Easy to set up, honest... See more

Company replied

Company details

  1. #51 of 121 best companies in Business-to-Business service
  2. #13 of 26 best companies in Fuel supplier
  3. #5 of 12 best companies in Telematics Service

About Fuelmate

Written by the company

At Fuelmate, we offer a variety of fuel cards for all types of business, whether you need a single, or multi-card solution, we have a range of options to maximise your fuel savings.

Whether you’re in search of a single or multi-card solution our expert team will ensure the fuel cards you choose are the right fit for your business.

As a fuel card provider, we believe in the importance of customer service. We will assign you a personal account manager with a wealth of industry knowledge, taking the time to learn about your business to help you manage all aspects of your fuel procurement. We also believe in 100% transparency when it comes to fuel costs, which means no hidden fees or surprise bills.

The benefits of working with Fuelmate
  • Streamlined fuel cards
    • Ease your administration burden and eliminate the need for receipt processing or driver reimbursements.
  • Dedicated to success
    • Our mission is to help you save time and money. We work with you to ensure you get the most competitive solution.
  • No hidden costs
    • We believe in complete transparency when it comes to our product's pricing and costs, so there’s no surprises.
  • Expert guidance
    • Our friendly team means no spending hours on chatbots or on hold, we’re here to provide real help, from real people.

Contact info

4.8

Excellent

TrustScore 5 out of 5

124 reviews

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4.8

All reviews

(124)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Recommend

We started using Fuelmate 6 months ago. The onboarding process was simple and straight forward. Any questions we had we're dealt with promptly and never seemed like a hassle to the staff who have been a pleasure to deal with. We're extremely happy we chose Fuelmate and would certainly recommend their services.

12 February 2025
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thanks for leaving such a great review Daniel

Rated 5 out of 5 stars

Excellent service

Excellent service. Saves you loads of time in the office. All your fuel receipts are on one invoice. Saves me £1000s a year on fuel.

16 August 2024
Unprompted review
Fuelmate logo

Reply from Fuelmate

We really appreciate your feedback! Thanks for this great review—glad we could help!

Rated 5 out of 5 stars

Honest & Straight Foward

Honest, straight forward and genuine. The service level and communication is second to none.
Quite simply, we ask, we get a reply.
Prices are always great, tips/advice given in advance of fuel price increases.
A preferred partner for our company,

3 February 2025
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thanks for the 5 stars—we're proud to always be here to help.

Rated 5 out of 5 stars

Fuelmate

We have used fuelmate for a number of years now and cannot recommend them enough. Their online platform is efficient and easy to use and the customer service we get is excellent. Our account manager Dan is always quick to help with any queries.

11 February 2025
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for your review! We're delighted to hear you've had such a positive experience with Fuelmate over the years. We'll be sure to pass your kind words on to Dan.

Rated 5 out of 5 stars

Great Company

I've been a customer for 18 months now and i am very happy with my experience with Fuelmate
I speak to Fred and Dan who are always friendly and willing to help with any queries.
I would recommend Fuelmate.

11 February 2025
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thanks for your positive feedback. We'll share your comments with Fred and Dan :)

Rated 5 out of 5 stars

Fuelmate offer outstanding customer…

Fuelmate offer outstanding customer service to our group and react quickly to any requests we make of them, we are informed without prompting of any large movements in the market place that could effect our weekly costings.

11 February 2025
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for the great feedback

Rated 5 out of 5 stars

The process was very simple

The process was very simple. FuelMate provided us with a detailed analysis of each of our businesses, highlighting exactly where we could save a substantial amount of money.

We then started the rollout with two of our businesses—one located in the South East region of England and the other in Aberdeenshire. This allowed us to conduct a fair trial with broad coverage. So far, everything has worked great.

The account team has been quick to follow up with any assistance needed via email, and the portal itself is self-explanatory, making it easy to navigate.

All in all, our experience with FuelMate has been brilliant. I honestly have no complaints and would highly recommend them to other users.

10 February 2025
Unprompted review
Fuelmate logo

Reply from Fuelmate

Hi Nick, thank you for taking the time to leave such great feedback.

Rated 5 out of 5 stars

Fantastic Services - Would happily recommend.

Over the last year we have built up a very strong relationship with Dan Hall (our Account Manager) who goes above and beyond each week to offer very competitive rates for us. Nothing is too much hassle from the ordering of Cards, pricing structure on a weekly basis and is always happy to help if we have any issues with a Service Station. We as a business Value Dan's time he is always prompt and professional. I wouldn't have an issue recommending Fuelmate for other businesses to use.

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Tired of all the nonsense and…

Tired of all the nonsense and underhanded tactics from UKFuels and Allstar, who of course monopolise, the company fuel market. So I've turned to Fuelmate, where everything is upfront, simple, honest and consistent. There are no solutions that are perfect! That would mean having company fuel cards that were usable at every service station. Wouldn't that be great??? For now, Fuelmate is by far the best solution to my company fuel usage.

8 August 2024
Rated 5 out of 5 stars

I have just moved our company from…

I have just moved our company from another major fuel card supplier. So far, the level of customer care from both Lewis and Lauren has been fantastic. It has made such a difference in being dealt with as if you are actually valued as a customer. Our account was approved in a few hours and new fuel cards arrived in the week and we're used the next day. Thank you all so much and I look forward to a long and successful partnership.

Gary- Southampton

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Have been with Fuelmate for a few years. Competitive prices, great customer service and instant access to an account manager if needed. If ever I've had a query calls are answered quickly and the query dealt with instantly. Very happy with the service we receive.

21 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Transferred to Fuelmate from Allstar. Fuelmate charges are so much less. The transition was very simple. Our account manager was very helpful. The customer service is excellent, Fuelmate make you feel like a valued customer.

31 January 2024
Rated 5 out of 5 stars

Highly Recommended

Never had any issues with Fuelmate, account manager and other staff members are very helpful. The invoices are clear and have all of the information we need.
The portal is also really useful.

5 December 2023
Unprompted review

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