Fuelmate Reviews 

124
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Really good service and information from right at the beginning. Great to have approachable staff, that you can ask questions and great information , keeping us updated and informed on issues, part... See more

Rated 4 out of 5 stars

Good selection of fuel cards, covering most fuel stations. Price is ok, although it does help if you request they look at the prices every so often, to keep them competitive, which they have always do... See more

Rated 5 out of 5 stars

Tired of all the nonsense and underhanded tactics from UKFuels and Allstar, who of course monopolise, the company fuel market. So I've turned to Fuelmate, where everything is upfront, simple, honest a... See more

Rated 5 out of 5 stars

This is the second company I have worked for where I have moved the fuel accounts over to Fuelmate. Having now been a customer for over 10 years I cant see anyone else I'd use. Easy to set up, honest... See more

Company replied

Company details

  1. #51 of 121 best companies in Business-to-Business service
  2. #13 of 26 best companies in Fuel supplier
  3. #5 of 12 best companies in Telematics Service

About Fuelmate

Written by the company

At Fuelmate, we offer a variety of fuel cards for all types of business, whether you need a single, or multi-card solution, we have a range of options to maximise your fuel savings.

Whether you’re in search of a single or multi-card solution our expert team will ensure the fuel cards you choose are the right fit for your business.

As a fuel card provider, we believe in the importance of customer service. We will assign you a personal account manager with a wealth of industry knowledge, taking the time to learn about your business to help you manage all aspects of your fuel procurement. We also believe in 100% transparency when it comes to fuel costs, which means no hidden fees or surprise bills.

The benefits of working with Fuelmate
  • Streamlined fuel cards
    • Ease your administration burden and eliminate the need for receipt processing or driver reimbursements.
  • Dedicated to success
    • Our mission is to help you save time and money. We work with you to ensure you get the most competitive solution.
  • No hidden costs
    • We believe in complete transparency when it comes to our product's pricing and costs, so there’s no surprises.
  • Expert guidance
    • Our friendly team means no spending hours on chatbots or on hold, we’re here to provide real help, from real people.

Contact info

4.8

Excellent

TrustScore 5 out of 5

124 reviews

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4.8

All reviews

(124)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Recommend

We have worked with Fuelmate for numerous years now. Their customer service is absolutely fantastic, their staff members are so helpful and any query we have is solved quickly. They are always on the other end of the phone or email if we need to reach them. We would highly recommend Fuelmate.

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended!

We have always changed suppliers on a regular basis to try and maintain the best price possible however we have stayed with Fuelmate for quite a few years now and that is due to the Customer Service which is the best by far.
Our account manager is always keen to help and even contacts us to give us pre warning of any major price changes so we can prepare accordingly.
We find their prices are extremely competitive and would highly recommend.

27 November 2023
Unprompted review
Rated 5 out of 5 stars

A good service

A good service, fairly competitive prices and nice to be able to get to speak to a person and not a machine when calling. Any issues i.e. lost cards the team are quick to act and resolve the problem without fuss.

23 November 2023
Unprompted review
Rated 4 out of 5 stars

Good selection of fuel cards

Good selection of fuel cards, covering most fuel stations. Price is ok, although it does help if you request they look at the prices every so often, to keep them competitive, which they have always done.

23 November 2023
Unprompted review
Rated 5 out of 5 stars

Very professional team

Very professional team, Always a pleasure to speak to. Made their case based on figures and this made our decision to swap to them an easy one.

22 November 2023
Unprompted review
Rated 5 out of 5 stars

The customer service is exceptional

The customer service is exceptional! No press 1 for this team or option 6 for that team straight through to a human being and every time they're able to assist with whatever my question may be!

Highly highly recommended.

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

I have used Fuelmate on a number of jobs now and I find them all very helpful and the cards can be used in many garages so never any problems getting fuel.
Invoices are clear and have all the information we need.

1 April 2023
Unprompted review
Rated 5 out of 5 stars

Couldn't Recommend them more

I have worked with Fuelmate for a number of years now and have been very happy with the service I have received. I am always kept up to date with any changes and any queries are dealt with quickly and efficiently

I couldn't recommend them more

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Bonus Electrical receive amazing…

Bonus Electrical receive amazing service from Fuel mate. They are very quick to answer any queries we have and delivery of any fuels cards is very prompt

would highly recommend.

2 November 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Our company has been using Fuelmate for a few years now and would highly recommend them. Tracy and the team are very helpful when I need replacement fuel cards and they always keep the fuel prices very competitive.

16 November 2023
Unprompted review
Rated 5 out of 5 stars

IMHO, the only trustworthy Fuel Card Company

These guys are the only ones that don't ramp up their margins when you are not paying attention. I've tried other card suppliers and Fuelmate allow you to get on with managing your business without having to worry if you're always on a good deal or not.

16 November 2023
Unprompted review
Rated 5 out of 5 stars

Good prices and service

Fuelmate seem to keep fuel prices as low as they can rather than playing the games that many fuel suppliers play. Having the same constant point of contact is good and Tracy is always helpful and friendly.

15 November 2023
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you so much for taking the time to leave us a 5-star review! We are so grateful for your kind words and feedback and will share with Tracey.

Rated 5 out of 5 stars

Excellent Fuel Card Supplier

Fuelmate made switiching over fuel card suppliers a very easy and smooth transition. All the staff we have dealt with are very helpful and friendly, and very quick to answer all our queries. We would highly recommend Fuelmate for all services they have to offer.

15 November 2023
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for taking the time to leave us such a great review! We put a lot of effort into our customer service, and it's always rewarding to hear that our hard work is paying off.

Rated 5 out of 5 stars

Very prompt service

Emailed a question and received a reply, from Joanne, very quickly, followed by phone call to clarify my query

15 November 2023
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you so much for taking the time to leave us a 5-star review! We are so grateful for your kind words and feedback and will share with Joanne.

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