Fuelmate Reviews 

124
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Really good service and information from right at the beginning. Great to have approachable staff, that you can ask questions and great information , keeping us updated and informed on issues, part... See more

Rated 4 out of 5 stars

Good selection of fuel cards, covering most fuel stations. Price is ok, although it does help if you request they look at the prices every so often, to keep them competitive, which they have always do... See more

Rated 5 out of 5 stars

Tired of all the nonsense and underhanded tactics from UKFuels and Allstar, who of course monopolise, the company fuel market. So I've turned to Fuelmate, where everything is upfront, simple, honest a... See more

Rated 5 out of 5 stars

This is the second company I have worked for where I have moved the fuel accounts over to Fuelmate. Having now been a customer for over 10 years I cant see anyone else I'd use. Easy to set up, honest... See more

Company replied

Company details

  1. #51 of 121 best companies in Business-to-Business service
  2. #13 of 26 best companies in Fuel supplier
  3. #5 of 12 best companies in Telematics Service

About Fuelmate

Written by the company

At Fuelmate, we offer a variety of fuel cards for all types of business, whether you need a single, or multi-card solution, we have a range of options to maximise your fuel savings.

Whether you’re in search of a single or multi-card solution our expert team will ensure the fuel cards you choose are the right fit for your business.

As a fuel card provider, we believe in the importance of customer service. We will assign you a personal account manager with a wealth of industry knowledge, taking the time to learn about your business to help you manage all aspects of your fuel procurement. We also believe in 100% transparency when it comes to fuel costs, which means no hidden fees or surprise bills.

The benefits of working with Fuelmate
  • Streamlined fuel cards
    • Ease your administration burden and eliminate the need for receipt processing or driver reimbursements.
  • Dedicated to success
    • Our mission is to help you save time and money. We work with you to ensure you get the most competitive solution.
  • No hidden costs
    • We believe in complete transparency when it comes to our product's pricing and costs, so there’s no surprises.
  • Expert guidance
    • Our friendly team means no spending hours on chatbots or on hold, we’re here to provide real help, from real people.

Contact info

4.8

Excellent

TrustScore 5 out of 5

124 reviews

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4.8

All reviews

(124)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have been customers of Fuel mate for…

We have been customers of Fuel mate for around 3 years now. No complaints, our accounts manager is quick to respond to enquiries

15 November 2023
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for taking the time to leave us such a great review! We put a lot of effort into our customer service, and it's always rewarding to hear that our hard work is paying off.

Rated 5 out of 5 stars

Exceptional service and phone…

Exceptional service and phone manner,dealt with our issues very quickly.
Many thanks
DENNIS BUTLER LTD

15 November 2023
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for taking the time to leave us such a great review! We put a lot of effort into our customer service, and it's always rewarding to hear that our hard work is paying off.

Rated 5 out of 5 stars

Great company to do business with

Great company to do business with. We've been with them for 8 years and I don't plan to move to any other fuelcard supplier. They are prompt efficient and polite whenever we need any help. Prices are always competitive.

14 November 2023
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for taking the time to leave us such a great review! We put a lot of effort into our customer service, and it's always rewarding to hear that our hard work is paying off.

Rated 5 out of 5 stars

Exceptional Customer Care

We have always found the Team at Fuelmate extremely helpful, constantly providing great customer care in a prompt and courteous way.

14 November 2023
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for taking the time to leave us such a great review! We put a lot of effort into our customer service, and it's always rewarding to hear that our hard work is paying off.

Rated 5 out of 5 stars

Been with Fuelmate for quite a while

Been with Fuelmate for quite a while. Whenever I have had an issue, a driver has lost a card and it needs stopping, or when I thought I had an issue with an invoice, they sorted out the issues, quickly.

I have what they call an online Portal, where I can see what I'm paying on a route map at different fuel stations, and can order or stop cards, which is easy to use.
I like the team there, and it doesn't seem too big as a company, as I always talk to the same people.

14 November 2023
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for taking the time to leave us such a great review! We put a lot of effort into our customer service, and it's always rewarding to hear that our hard work is paying off.

Rated 5 out of 5 stars

Fuel card issue

The service they provide when contacting them is second to none.

They customer service officer, Tracey, provides an excellent service, with nothing being too much trouble.

14 November 2023
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you so much for taking the time to leave us a 5-star review! We are so grateful for your kind words and feedback and will share with Tracey.

Rated 5 out of 5 stars

Finally an honest and trustworthy fuelcard supplier

Finally an honest and trustworthy fuelcard supplier. In an industry rife with bad businesses practice's it's refreshing to have a company doing what is best for their customers and putting the customer first.

14 November 2023
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for taking the time to leave us such a great review! We put a lot of effort into our customer service, and it's always rewarding to hear that our hard work is paying off.

Rated 5 out of 5 stars

An easy company to work with

An easy company to work with, always a quick response on the phones and nothing is ever to much of a problem. When I have a new vehicle on our fleet the new fuel cards are sent within 24 hours.

14 November 2023
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for taking the time to leave us such a great review! We put a lot of effort into our customer service, and it's always rewarding to hear that our hard work is paying off.

Rated 5 out of 5 stars

Great customer service

Great customer service. Continuous low and competitive prices.

14 November 2023
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for taking the time to leave us such a great review! We put a lot of effort into our customer service, and it's always rewarding to hear that our hard work is paying off.

Rated 5 out of 5 stars

Customer service

The customer service i receive from the team at fuelmate is second to none. Whenever i contact the Customer Service department, i always receive a warm and friendly welcome and outstanding service, nothing is ever too much trouble and the staff make you feel like you are their No1 priority. I would thoroughly recommend Fuelmate to any colleagues in the industry.

14 November 2023
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for taking the time to leave us such a great review! We put a lot of effort into our customer service, and it's always rewarding to hear that our hard work is paying off.

Rated 5 out of 5 stars

Very efficient service

Very efficient service. Any problems we have are dealt with immediately.

14 November 2023
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for taking the time to leave us such a great review! We put a lot of effort into our customer service, and it's always rewarding to hear that our hard work is paying off.

Rated 5 out of 5 stars

Brilliant

Tracey at Fuelmate is absolutely fantastic. Extremely helpful and professional and always goes above and beyond.

14 November 2023
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you so much for taking the time to leave us a 5-star review! We are so grateful for your kind words and feedback and will share with Tracey.

Rated 5 out of 5 stars

Always happy to help

Always happy to help. Reslove issues swiftly providing great service.

14 November 2023
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for taking the time to leave us such a great review! We put a lot of effort into our customer service, and it's always rewarding to hear that our hard work is paying off

Rated 5 out of 5 stars

Decent Fuel Card Provider

Dan at Fuelmate has been really responsive and helpful whenever we’ve had a query. Pricing is on par with the industry.

13 November 2023
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you so much for taking the time to leave us a 5-star review! We are so grateful for your kind words and feedback and will share with Dan.

Rated 5 out of 5 stars

I have dealt with Fuelmate for a number…

I have dealt with Fuelmate for a number of years and on the rare occasion we have an issue its always resolved quickly and positively. A company with old fashioned customer service.

3 November 2023
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for taking the time to leave us such a great review! We put a lot of effort into our customer service, and it's always rewarding to hear that our hard work is paying off.

Rated 5 out of 5 stars

A great company with good…

A great company with good communication.
Nothing is too much trouble and they are always happy to help.
Replacement fuel cards are sent out very quickly.
Would highly recommend.

9 November 2023
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for taking the time to leave us such a great review! We put a lot of effort into our customer service, and it's always rewarding to hear that our hard work is paying off.

Rated 5 out of 5 stars

I have used Fuelmate for over 6 years…

I have used Fuelmate for over 6 years and have always received a very personal service, instant replies to queries and competitive rates on fuel drawings. The service provided is second to none and would 100% recommend this company to any haulier and logistics operation.

10 November 2023
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for taking the time to leave us such a great review! We put a lot of effort into our customer service, and it's always rewarding to hear that our hard work is paying off.

Rated 5 out of 5 stars

Good service nice people in office

9 November 2023
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for taking the time to leave us such a great review! We put a lot of effort into our customer service, and it's always rewarding to hear that our hard work is paying off.

Rated 5 out of 5 stars

We have been a client of Fuelmate for over 5 years

We have been a client of Fuelmate for over 5 years and they have been upfront, clear and honest with us since the word go! Their customer service is amazing and the staff are very helpful. We are currently working with Fuelmate to find cost savings for our fleet and again, they are providing us with detailed and useful information that is actually usable.

9 November 2023
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you for taking the time to leave us such a great review! We put a lot of effort into our customer service, and it's always rewarding to hear that our hard work is paying off.

Rated 5 out of 5 stars

Fuelmate, Great service

Fuelmate are always spot on with price, but just as importantly they keep us up to date with fluctuations on the market, Dan whom deals with our account is always helpful and informative. Great service.

9 November 2023
Unprompted review
Fuelmate logo

Reply from Fuelmate

Thank you so much for taking the time to leave us a 5-star review! We are so grateful for your kind words and feedback and will share with Dan.

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