Furniture At Work® Reviews 

7,953
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 332 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of products, noting items are strong, solid, and often exceed expectations. Many appreciate the efficient service, highlighting the straightforward ordering process and excellent communication. Delivery is often fast and on time, with polite, helpful staff, making the overall experience brilliant. However, some people were dissatisfied with delivery communication, citing conflicting dates or lack of updates. There were also instances of damaged products upon arrival or incorrect and incomplete orders, such as missing parts or wrong items being sent.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising its speed and efficiency, with many... See more

Product

Customers consistently note positive experiences with product quality, often describing items as good value,... See more

Quality

Consumers generally express satisfaction with product quality, describing items as strong, solid, well-made,... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as brilliant, amazing, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good products, paid for installation which was done professionally with all packaging cleared away. The reason it's 4 stars rather than 5 is the delivery part. Received conflicting emails about the de... See more

Company replied

Rated 4 out of 5 stars

We loved the chairs which looked even better than the photo. The delivery was also sooner than expected. However, the packaging was badly damaged and one of the chairs had a scrape at the bottom of on... See more

Rated 5 out of 5 stars

Not at all unhappy this time! We ordered 2 bookcases for our community library and I grumpily went there early to receive them since we'd been told they would arrive between 9.07am and 11.27am. I'm... See more

Company replied

Rated 5 out of 5 stars

Ordered a 3-drawer filing cabinet which arrived quickly and in good condition and I’m very pleased with how it looks. It’s strong and solid and well-made. It looks great in my home office. I had a... See more



Company details

  1. #49 of 61 best companies in Office Furniture Shop

Written by the company

Furniture At Work® have been delivering outstanding office furniture products to businesses and organisations of all sizes for over 20 years. Every day we use our experience to provide high-quality office furniture and service at the lowest prices to match your business and home office needs. At Furniture At Work® you’ll find one of the largest collections of Office Furniture in the UK. We stock an impressive variety of essentials for your Office, School or your Home Office. Simply browse our website to check out our full product selection. Here at Furniture At Work®, we aim to deliver an incredible service to small, medium and large businesses across the UK. As the lifeblood of the UK economy, we understand how important it is to get incredible products to businesses at the very best price, something we deliver consistently in a number of ways. Everything you Need For Any Office With over 1 million products on our site, we have the widest available product range that meets the needs of every kind of workplace. No matter where your business is, Furniture At Work is the place to outfit your office. Whether you’re just starting out, giving your site a modern, stylish refresh or kitting out a number of locations, we can provide it all. From office desks and chairs to shelving and storage, we provide a one-stop shop for all your office furniture needs. Flexible Pricing For over 20 years, the Furniture At Work mission has sought to provide outstanding products to UK businesses at the very best price. We consider all our furniture to be priced competitively in the market, and we also provide a price match guarantee if you happen to find what you need cheaper elsewhere. Managing the outgoings of any business is tough, and we want to help. Our preferred method of payment is credit card so that the order gets processed seamlessly but we are also delighted to announce our brand new pay by Invoice service. Simply choose 'Invoice Me' at checkout (no boring forms to fill...), and we'll do the rest. We’ve designed this new service for all businesses, local government, NHS and schools. A Team That’s Here to Help The Furniture At Work brand is built on bringing more than just incredible products at incredible prices. We’re an important part of helping businesses remain operational every day. If you’re unsure what products are right for your environment, our skilled CAD team can work with you to get the most out of your space and ensure you comply with H&S guidelines. If you prefer we will also do a site survey for free so you can stick to what you are good at – growing your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.  

Furniture At Work®

Written by the company

To deliver fantastic service, we’ve built the Furniture At Work® brand on promises that ensure our customers leave happy. One of which is consistently low prices, something we deliver in a number of ways.
UK’s Best Prices! Here at Furniture At Work, we pride ourselves on offering the very best prices to our customers across the UK. We want to secure British businesses the best deals so they can focus on what’s important – investing in their enterprise. Many of our prices are discounted by up to 60% off the RRP, strengthening our confidence that, with Furniture At Work, you will be getting the best deal possible. For businesses, hospital, schools and more, kitting out your organisation leads to bigger savings. We offer discounts for bulk orders, allowing you to save more for purchasing high volumes of chairs, tables and other workplace furniture. Price Match Promise With our price match guarantee, you can be sure that with Furniture At Work, our prices and value for money cannot be beaten. If you find a lower price for our products from a different supplier, get in touch and we’ll be happy to match that price. But with the promise of 60% discounts on the RRP and discounts on bulk orders, it pays to come to Furniture At Work first for the best chance of getting amazing value on your workplace furniture. Year-Round Savings At Furniture At Work, the price you see is our very best price, no matter the time of year. No sudden increases followed by dramatic decreases – just the best value possible on quality office and workplace furniture. Plus, on top of consistently low prices, bulk discounts and the price match promise, we also run additional promotions every month so you can enjoy even further savings on the furniture you need for your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.

FREE UK Mainland Delivery!

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.
Standard Delivery Standard Delivery is our most cost-effective service. Unless stated otherwise in the product description, the majority of items we deliver using this service are flat packed for easy self-assembly once you receive them. If you opt for this service, your furniture will be delivered to the ground floor or, if it is palletised, to the curb side. Express Delivery Express Delivery may be your preferred choice if you need your products urgently. Please note that this excludes bank holidays and weekends. As with Standard Delivery, if you go for this service your office furniture will be delivered flat packed (unless stated otherwise in the product description) to the ground floor, or to the curb side if palletised. Delivered & Fully Installed Delivered & Fully Installed is our most comprehensive service and it could be ideal if you don’t want to move and assemble your furniture yourself. If you book this service, our expert team will deliver your products to whichever floor you specify and they will also assemble them, ensure they are placed in the correct positions and remove all packaging. This delivery service removes any stress and hassle from the process of receiving and installing new items of office furniture.

Contact info

4.2

Great

TrustScore 4 out of 5

8k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(7,953)

328 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good product, well delivered

Good product, good price, very precise delivery time

16 June 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Richard

Thank you for your feedback — we’re delighted to hear you were happy with the product, price, and precise delivery timing.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 1 out of 5 stars

Very poor quality

Very poor quality. One seat base is splitting after only 10 days use

4 June 2026
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Reply from Furniture At Work®

Dear Customer

Thank you for your feedback — we’re very sorry to hear about the issue with the seat base, especially after such a short period of use. This is not the standard of quality we aim to provide.
We will investigate this as a priority and contact you directly to resolve the issue as quickly as possible.

Rated 5 out of 5 stars

We received our order in good time.e…

We received our order in good time.e found some transit damage andthe company replaced and sent like for like immediately. great customer service

3 June 2026
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Reply from Furniture At Work®

Hi Shazia

Thank you for your feedback — we’re pleased to hear your order arrived in good time and that our team was able to resolve the transit damage quickly with a replacement. It’s great to know you were happy with the service.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 5 out of 5 stars

Efficient Delivery of a Quality Product

A smooth, trouble free transaction. The product was excellently made and easy to build. The finished table is solid and really does the job.

11 June 2026
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Reply from Furniture At Work®

Hi John

Thank you for your great feedback — we’re delighted to hear everything went smoothly and that you’re happy with the quality and ease of assembly. It’s great to know the table is solid and doing the job perfectly.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 3 out of 5 stars

The delivery was later than stated and…

The delivery was later than stated and this was not communicated at any time. Furniture is fine once it has arrived.

9 June 2026
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Reply from Furniture At Work®

Hi Carol

Thank you for your feedback — we’re pleased to hear you’re happy with the furniture once it arrived.
We’re sorry to hear that your delivery was later than expected and that this wasn’t communicated — we understand how frustrating that can be and will take this on board to improve our service.
If there’s anything we can assist with, please don’t hesitate to contact our sales team on 0204 506 2169 or visit www.furniture-work.co.uk — we’re always happy to help.

Rated 5 out of 5 stars

Quality product

Quality product. Delivered quickly. Very pleased .

8 June 2026
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Reply from Furniture At Work®

Hi Catrin

Thank you for your feedback — we’re delighted to hear you’re pleased with the quality of the product and the quick delivery.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 5 out of 5 stars

The chair is great

The chair is great, K1 postura age 6-8. Very strong and sturdy chair. Didn’t expect the delivery to take atleast 15 days . It did arrive on the estimated date though

1 June 2026
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Reply from Furniture At Work®

Hi Yogamaaya

Thank you for your feedback — we’re delighted to hear you’re pleased with the quality and sturdiness of the K1 Postura chair. It’s great to know it met your expectations.
We appreciate your comments regarding delivery time, and we’re glad it arrived as scheduled.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 5 out of 5 stars

Easy ordering online

Easy ordering online, very quick delivery, had my item within a couple of days.

5 June 2026
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Reply from Furniture At Work®

Hi Joan

Thank you for your feedback — we’re delighted to hear you found the ordering process easy and that your delivery arrived so quickly. It’s great to know you received your item within just a couple of days.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 5 out of 5 stars

Very good communication

Very good communication, received the chairs in good time. Happy with the chairs and good for the price.

28 May 2026
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Reply from Furniture At Work®

Hi Neil

Thank you for your feedback — we’re pleased to hear you were happy with the communication and that your chairs arrived in good time. It’s great to know you’re satisfied with the quality and value for money.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 1 out of 5 stars

Half sized drawers. Don’t buy foolscap!

The filing cabinets had half size drawers instead of full depth. Extremely disappointing. Nowhere does it say in the description that the drawers are not full sized. The option was A4 or foolscap and I opted for foolscap as I thought there’d be more room to fit files in. They are none returnable so doubly disappointing. An expensive mistake for the office.

5 June 2026
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Reply from Furniture At Work®

Hi Lyn

Thank you for your feedback — we’re very sorry to hear about your disappointment with the filing cabinets. We understand your concerns regarding the drawer size and how this has impacted your expectations, especially given your choice of foolscap for additional capacity. This is not the experience we want for our customers.
We will investigate this as a matter of priority and contact you directly to review the details and work towards a suitable resolution.

Rated 5 out of 5 stars

Desk and compact drawers very good…

Desk and compact drawers very good quality. Drawers came complete and desk easy to put really good quality. Really please with my purchases

27 May 2026
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Reply from Furniture At Work®

Hi Emma

Thank you for your kind feedback — we’re delighted to hear you’re pleased with the quality of both the desk and compact drawers, and that everything was easy to assemble. It’s great to know you’re happy with your purchases.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 5 out of 5 stars

Fast and reliable delivery

Fast and reliable delivery , good quality

3 June 2026
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Reply from Furniture At Work®

HI Michael

Thank you for your feedback — we’re pleased to hear you found the delivery fast and reliable, and that you’re happy with the quality.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 5 out of 5 stars

I got what I paid for

I got what I paid for, item arrived very quickly & was easy to put together

2 June 2026
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Reply from Furniture At Work®

Hi Leanda

Thank you for your feedback — we’re pleased to hear the item arrived quickly and that it was easy to put together. It’s great to know everything met your expectations.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 5 out of 5 stars

great service

great service, all parts delivered in exellent condition

21 May 2026
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Reply from Furniture At Work®

Hi Louisa

Thank you for your feedback — we’re delighted to hear you were happy with the service and that everything arrived in excellent condition.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 5 out of 5 stars

Arrived really quickly in a study…

Arrived really quickly in a study cardboard box. Easy to assemble and excellent constructio . Ta.

1 June 2026
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Reply from Furniture At Work®

Hi Frederick

Thank you for your feedback — we’re delighted to hear your order arrived quickly and was well packaged. It’s great to know you found it easy to assemble and are pleased with the build quality.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 1 out of 5 stars

Avoid where possible

We are extremely disappointed with the service we’ve received. We still have not received our delivery, and the entire experience has been incredibly frustrating from start to finish.
The delivery company attempted to arrange a delivery after 6pm to a business address, which is completely unreasonable. Since then, we’ve had to continually chase Furniture At Work for updates, with no proactive communication whatsoever. Our calls have not been returned, and emails have gone completely unanswered.
After getting nowhere, we asked to cancel the order due to the lack of service and communication—only to be told we would be charged a cancellation fee. This is unacceptable given the circumstances and the failure to deliver the service we paid for.
Very poor customer service, no communication, and a stressful experience overall. I would not recommend

3 June 2026
Unprompted review
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Reply from Furniture At Work®

Hi Bethany

Thank you for your feedback — we’re very sorry to hear about your experience and fully understand how frustrating this situation has been. The issues you’ve raised regarding delivery timing, lack of communication, and the difficulty in resolving your concerns are not acceptable and do not reflect the level of service we aim to provide.
We also appreciate your comments regarding the cancellation request and understand why this has added to your dissatisfaction.
We will investigate this matter as a priority and contact you directly to review what has happened and work towards a fair resolution as quickly as possible.

Rated 5 out of 5 stars

excellent service

excellent service
very pleased customer

20 May 2026
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Reply from Furniture At Work®

Hi Amanda

Thank you for your kind feedback — we’re delighted to hear you received excellent service and that you’re very pleased with your experience.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 5 out of 5 stars

Good service

Good service

28 May 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Mark

Thank you for your feedback — we’re pleased to hear you were happy with the service.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 1 out of 5 stars

Send me wrong trays

Send me wrong trays , the wheels are not fitting .

27 May 2026
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Reply from Furniture At Work®

Hi Wahid

Thank you for your feedback — we’re very sorry to hear that you received the wrong trays and that the wheels are not fitting correctly. This is not the level of quality and accuracy we aim to provide.
We will investigate this as a matter of priority and contact you directly to resolve the issue as quickly as possible.

Rated 5 out of 5 stars
Furniture At Work® logo

Reply from Furniture At Work®

Hi John

Thank you for your feedback — we’re pleased to hear you found the ordering and delivery process straightforward.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

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