FurniturePick Reviews 

It all worked out just like it was supposed to

Delivered exactly on time, furniture in perfect condition, good communication

We ordered a bar set that cost just under $2,000. When the delivery day came, the driver called us and said he didn't think he could make it to our house because of inclement weather. He told me it would not be a big deal and that they would just reschedule for another day the following week.
Since then, the only communication I've received from the company is an email saying we could have to pay an additional $125, on top of the $200, to get our furniture delivered. I have responded to that correspondence 3 times, twice by email and once by phone explaining we will pay anything additional since non-delivery was not our fault and I have gotten nothing in response. Extremely frustrating and very unprofessional.
Update: The good news is the furniture has finally been delivered with no additional charge. It is very high quality furniture and arrived with no dings or scratches. The bad news is the delivery was scheduled for Tuesday and on Monday I received notification that it was being delivered that day. I rushed home from work to be there, waited all day and no furniture showed up. At 6 pm I received an email stating it would in fact be delivered on Tuesday. So in total I missed 3 days of work because of botched deliveries.
Overall the furniture gets 5 stars, but the delivery process gets 0.

I needed to call the store to have an extra set of chairs added to my order and they were extremely helpful and accommodating. Delivery men were amazing.

Second time ordering from Furniture Pick! Great experience. Our furniture came quickly and was delivered well. Highly recommend!

Dear reader, if you are on this site then you are looking to see if this company is legit or not, and like myself you probably read through several mixed reviews, many saying to stay away. And as a real person, that is not paid or a bot, I’m telling you to buy at your own risk aka expense and/or just stay away from this deceptive company. Before I decided to purchase anything from this company , I called to speak to someone about the white glove delivery. See, I live in a 4th floor walk-up in Brooklyn and understand that taking furniture up all those steps are labor some. So I called to see if it was possible to have the furnitures delivered up 3 flights of stairs, even if k had to pay extra. The rep named Matt said that he would check and give me call back. On November 18, 2025, Matt called me back to say that he spoke with the delivery company and that they would deliver it to the 4th floor with no problem and I did not have to pay extra . I ordered the furniture 2 weeks after that conversation. The furniture was delivered to their warehouse on Monday December 29, 2025 and sat in their warehouse for almost two weeks, before they reached out to set a date to deliver the furniture after I attempted multiple calls to establish a delivery date. They set it for Saturday January 10, 2025. The day arrives and they come to my building, someone comes up to my apartment and tells me that they do not deliver to the 4th floor without an elevator. I explained that I had already had a conversation with the company and they assured me this was not a problem. The delivery person said that the furniture was heavy and they can’t deliver it- he then calls his supervisor, who says they can’t deliver it because of insurance reasons. My building does not an insurance policy for delivery and if the company does not have insurance, then furniture pick should not be working with this company. With that they take the furniture back to the warehouse. It was a Saturday so I could not call the company about this as they were closed. So, I called the company first thing on Monday January 12th. The rep I spoke with was confused as to why it was not delivered and said that he would check with upper management and get back to me in 24-48 hours. I get a message an hour later from PayPal stating I was refunded for 17663.23, when I paid $2,311.16. There was no correspondence from the company, just a partial refund sent. I called to request a full refund for my total amount as it is not my fault that the furniture was not delivered. They stated that because there was no written agreement they charged me delivery and a 15% restocking fee. I did not realize that this company was full of liars and deceivers who would not honor their word, then I would have asked for a written statement about the furniture delivery. I have the voicemail where Matt called me on the 18th of November, to discuss the furniture situation. Again 2 weeks before I placed the order, why would I call the company 2 weeks prior to ordering if not to check that my order would be ok? If i knew that this company was full of liars and thieves, i would have requested a written agreement. I was then told that I could replace the order for curbside delivery, and then they would refund the restocking fee, but not the delivery. So then I would have to find a different company to come and bring the furniture inside. But Furniture pick has clauses that if they deliver curbside and you do not note any damage right there, they are not responsible for any damage to the furniture. So i would have to take everything out of the boxes on the curb in front of a NY apartment building to check for any defects or I’m stuck with defective furniture. I took step to ensure my delivery and they agreed. This is a deceptive business and now I’m in a dispute for the rest of my funds. So again buy at your own risk, or you will have to fight to get your money back. They literally stole almost $600 from me for furniture they did not deliver.

The delivery service was great! They were very professional and kind. In and out set up was super fast!

My experience with Furniture pick was great. They delivered my furniture on the day and date as scheduled. The furniture is sturdy and well worth the listed price. I love my dining room set and buffet.
Its great quality and will last a lifetime. Thanks.

Whole process went well. Just would have liked to have a better time line between the order and delivery. I would use them again. Delivery was good.

Can’t get a hold of anyone. I’ve been calling for 2 days the phone number provided just rings. Placed an order over a month ago and still haven’t received my items. I think this place and the delivery company are scams.

My Bar is just the right fit for what I've been looking for. It was a gift to my husband and he absolutely loves it. Yhe delivery and assembly was worth every penny.

I put in an order for a bookcase back in September. Each time I call to check on the status, I am on hold for 15-25 minutes. I have spoken to everyone of the employees but no one can give me an accurate day that I will receive my order. Today is December 2nd and I was just told it might be delivered next week. First it was October, then the middle of November, then the end of November and now who knows. So frustrating and disappointing!

Arrived intact and on schedule. Delivery was professional and item was as advertised and undamaged.

“Excellent quality! The dining table is sturdy, stylish, and easy to assemble. The chairs are comfortable and look high-end. I’ve already received so many compliments from guests. Highly recommend!”

The customer service was excellent. I always got a response with updated information.

Good pricing and excellent delivery.
Couldn't ask for more.
I initially had a little difficulty ordering online and was guided through on the phone ( by a real human!)
Would use again.

I was a little nervous ordering from furniture pick and thought to myself should I have just paid 25% more and get it from the retail location? After ordering we were told 4-6 weeks. That was ok but our order actually came in 3 weeks. So that was a pleasant surprise. Delivery went well, we just did the drop and not the white glove. Everything was correct and undamaged. I am very happy with FP and its def worth the savings. Will use again

Price was the best I found for the same item. Delivery took about a month but all was received in excellent condition.

I was admittedly skeptical because buying from the internet is so risky these days. However, the piece showed up as timely as predicted and is absolutely beautiful!

My furniture is beautiful, as it was delivered just fine. Will be ordering again in the future