FurniturePick Reviews 

1,582
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers had a great experience with this company. Customers frequently praise the affordable pricing, noting that the furniture is exceptionally sturdy, visually stunning, and entirely well worth the money spent. Many buyers also appreciate the straightforward ordering process, mentioning that the delivery teams are thoroughly professional, courteous, and completely respectful of personal property. Some reviewers were not happy with the extended delivery times, experiencing significant shipping delays and prolonged waiting periods before their purchases finally arrived at home. A few consumers additionally reported receiving damaged products and facing frustrating challenges when attempting to secure proper replacements or satisfactory customer support resolution.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising polite and professional... See more

Product

Reviewers highlight positive aspects of product, noting that the furniture is exceptionally well crafted,... See more

Order

Consumers find order experiences to be sharply divided. While many reviewers praised the website for offering... See more

Quality

People report positive experiences with quality, expressing deep satisfaction with sturdy, beautiful, and... See more

Price

Customers consistently note positive experiences with price, highlighting that costs are much lower compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From ordering through to delivery was so easy! Great website; easy contact via phone and email with instructions prior to delivery. I had a question and you answered the phone, too! 🤣 🥳 Super prici... See more

Company replied

Rated 5 out of 5 stars

Received what I ordered in good condition. Communication on delivery was great. Not a speedy delivery, (snow may have had an impact), but this was fine as we were flexible. Would order again through f... See more

Rated 5 out of 5 stars

“Excellent quality! The dining table is sturdy, stylish, and easy to assemble. The chairs are comfortable and look high-end. I’ve already received so many compliments from guests. Highly recommend!”

Rated 5 out of 5 stars

I was a little nervous ordering from furniture pick and thought to myself should I have just paid 25% more and get it from the retail location? After ordering we were told 4-6 weeks. That was ok but o... See more

Company replied


Company details

  1. Home Furniture Shop

Information provided by various external sources

FurniturePick's philosophy is to provide quality furniture and accessories through an amazing service, a service that stands out from the crowd and one that is true and trusted. Furniture is the vital ingredient that makes your house your home, a real expression of your style and individuality. At FurniturePick.com you will find inspiration whether your taste is for traditional, classic, the latest looks, contemporary chic, grand designs or cottage style. We provide furniture for all rooms of the home including bedroom furniture, living room furniture and dining room furniture within a huge range of the brightest and best names in furniture and furnishings industry. Make any room in your home stylish and special with FurniturePick.com!


Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(1,582)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Furniture Pick highly recommended

Furniture Puck had a great selection, great prices, ordering was easy, communication was great, delivery was prompt and white glove service was perfect. Highly recommend.

23 October 2025
FurniturePick logo

Reply from FurniturePick

Dear Susan,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Seton Creek Outdoor Furniture brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars

Always the best price

Always the best price. Delivery is always on time and handled very well.

14 September 2025
FurniturePick logo

Reply from FurniturePick

Dear Tina,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Slater Bedroom Case Pieces bring you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars

My bedroom furniture came on time

My bedroom furniture came on time, and the delivery individuals were professional. I have purchased majority of my furniture from FurniturePick. I love the quality of the furniture.

13 September 2025
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Reply from FurniturePick

Dear Tiffany,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Lodenbay Panel Bedroom Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars

Savings and Service was great!

Not only did furniture Pick save us some money ($300) vs a local furniture store, but the white glove delivery was outstanding.

31 August 2025
Unprompted review
FurniturePick logo

Reply from FurniturePick

Dear Michael,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Caraway Executive Home Office Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 1 out of 5 stars

The delivery took three times longer…

The delivery took three times longer than expected. When I received my furniture, I noticed that one of the nightstands had visible marks on the front where the paint was missing, and one of the drawers in the storage bed arrived broken. I have not received any response from the company regarding these issues.

15 April 2025
Unprompted review
Rated 1 out of 5 stars

Damaged Sectional

Furniture Pick was supposed to deliver my $3000 sectional on 8/4/25 they called me on the day of delivery and stated they couldn’t deliver it. It sat in NJ for 8 days in a warehouse. When it finally got delivered the drivers barely spoke any English and would not let me inspect my items for damage before they left. This is totally unacceptable. The back of the sectional the wedge had a cut down the back of it. I contacted furniture pick right away to make them aware of the damage and to send me a new wedge. They stated they will not replace it but repair it. I explained to them I didn’t want a repaired sectional I wanted a new one like I paid for. I did not want them using my house as their repair shop. They refused to do so. Instead they sent a piece of fabric and a repair person to fix it. The first thing the repair person said was is this new? I told him it was and the situation. He stated I shouldn’t be here you should get a new piece. He also stated never order furniture on line buy from your local stores it’s just not worth the little amount of money you save. Then he opened the box to do the repair and the fabric was damaged. Never order furniture from this company they do not stand behind their products the customer service is horrible!! My sectional is still damaged and they are refusing to send me a new piece. I asked to speak to someone higher up than Eric in service who is extremely unprofessional and does nothing to assist the customer. When I first made them aware of the tear in the back of the sectional, I asked for a new piece he told me he would think about it. Folks make sure you think good and hard about buying anything from this company!

11 August 2025
Unprompted review
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Reply from FurniturePick

Dear Eric,

Thank you for shopping with Furniture Pick. We're truly sorry to hear about your frustrations with this purchase and appreciate the opportunity to address your concerns. According to our records, your order for the Rawcliffe Parchment Sectional Set, totaling $2,628.00, was delivered on August 11, 2025. You reported a rip approximately 2"–4" in length on the back of the wedge piece shortly after you have assembled the sectional yourself.

As an authorized dealer, we work directly with the manufacturer to resolve any product condition issues under their warranty. In this case, the manufacturer authorized a professional technician to visit your home to repair the damaged wedge. Both labor and parts were fully covered by Furniture Pick, and no cost was passed on to you.

It was extremely unusual that the parts that were sent to your home also had a rip in them, therefore we re-ordered them from the manufacturer and will ensure there are no rips or tears in the fabric moving forward. Unfortunately, the manufacturer did not give authorization for us to get you a new wedge piece at this time. In addition, the finance company you used to pay for this purchase sided with us regarding your dispute as the merchandise was delivered, in use, and actively serviced.

Please rest assured that all actions taken were in full compliance with our store policies, the manufacturer's warranty, and the terms of your financing agreement. We sincerely apologize for the inconvenience and understand how frustrating this process can be. If you have any further questions or need assistance, please do not hesitate to contact us directly.

Sincerely,
Furniture Pick Customer Relations Team

Rated 5 out of 5 stars

Furniture was great quality

Furniture was great quality. It was packaged very well, so it sustained no damage during delivery.

28 August 2025
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Reply from FurniturePick

Dear Marisha,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new San Mateo Storage Bedroom Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars

Not only is this a well designed and…

Not only is this a well designed and functional bar, it’s fine piece of furniture! The price is great, the service outstanding, and communication was first rate.

25 July 2025
Unprompted review
FurniturePick logo

Reply from FurniturePick

Dear Jon,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Belvedere Return Home Bar brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars

Everything delivered as represented

Everything delivered as represented. Great quality and VERY VERY well packaged.

5 July 2025
Unprompted review
FurniturePick logo

Reply from FurniturePick

Dear Stacy,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Antique Square Counter Height Dining Room Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars

Great site half the price!

I found the same sofas on this site for half the price as in a well known store.
I was nervous because I had never heard of Furniturepick before but everything went smoothly with ordering and delivery. The delivery men were good and set them up in the house and took the garbage away with them. Great company!

5 August 2025
FurniturePick logo

Reply from FurniturePick

Dear Toni,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Power Reclining Sofa brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars

A+ company!!

FurniturePick is price competitive and the customer service is outstanding. Delivery was seamless and the gentleman were neat, knowledgeable and did a great job. Furniture was delivered in perfect condition! Awesome company!!

25 July 2025
Unprompted review
FurniturePick logo

Reply from FurniturePick

Dear Daria,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Bookcase Pier and Sofa Table brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars

We recently ordered the Arini Panel…

We recently ordered the Arini Panel Bedroom Set from Furniture Pick — including the Queen Panel Bed, Nightstand, Dresser, and Chest — and we could not be more pleased!
We were especially impressed with the attention to detail and the exceptional value for the price. Furniture Pick made the entire process stress-free, and their customer service was responsive and professional throughout.
If you’re considering upgrading your bedroom, we highly recommend this set and this company. We absolutely love our new space!

2 June 2025
Unprompted review
FurniturePick logo

Reply from FurniturePick

Dear Rit,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Arini Panel Bedroom Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars

Beautiful table

Beautiful table, fair delivery process. Set up was smooth and easy.

19 June 2025
Unprompted review
FurniturePick logo

Reply from FurniturePick

Dear Sheila,

Thank you for being a returning customer. We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Esther Walnut Dining Table brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars

It was an excellent experience with…

It was an excellent experience with Furniture Pick. Delivery was before than expected and well handled. Product was as described.

2 July 2025
FurniturePick logo

Reply from FurniturePick

Dear Sandra,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new bedroom set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars
FurniturePick logo

Reply from FurniturePick

Dear Joseph,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new sleeper sofa brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars

The team was effective an professional…

The team was effective an professional in making my purchase as easy as can be seeing that I wanted different delivery addresses an i would recommend an use you all for future purchases thanks

30 June 2025
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Reply from FurniturePick

Dear Hilary,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Living Room Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars

Excellent furniture! Love it!

Fast delivery and furniture quality excellent.

17 June 2025
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Reply from FurniturePick

Dear Jodie,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Living room Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars

5 star

Fast and reliable service.furniture looks great better than picture

2 July 2025
FurniturePick logo

Reply from FurniturePick

Dear Jivan,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new dining room set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars

Good company to work with

The bedroom set we ordered is fantastic! Very nice looking, exactly what we were looking for. Delivery was prompt and everything came in good shape. Will definitely use you again

2 July 2025
FurniturePick logo

Reply from FurniturePick

Dear Jacqueline,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new bedroom set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

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