FurniturePick Reviews 

1,582
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers had a great experience with this company. Customers frequently praise the affordable pricing, noting that the furniture is exceptionally sturdy, visually stunning, and entirely well worth the money spent. Many buyers also appreciate the straightforward ordering process, mentioning that the delivery teams are thoroughly professional, courteous, and completely respectful of personal property. Some reviewers were not happy with the extended delivery times, experiencing significant shipping delays and prolonged waiting periods before their purchases finally arrived at home. A few consumers additionally reported receiving damaged products and facing frustrating challenges when attempting to secure proper replacements or satisfactory customer support resolution.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising polite and professional... See more

Product

Reviewers highlight positive aspects of product, noting that the furniture is exceptionally well crafted,... See more

Order

Consumers find order experiences to be sharply divided. While many reviewers praised the website for offering... See more

Quality

People report positive experiences with quality, expressing deep satisfaction with sturdy, beautiful, and... See more

Price

Customers consistently note positive experiences with price, highlighting that costs are much lower compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From ordering through to delivery was so easy! Great website; easy contact via phone and email with instructions prior to delivery. I had a question and you answered the phone, too! 🤣 🥳 Super prici... See more

Company replied

Rated 5 out of 5 stars

Received what I ordered in good condition. Communication on delivery was great. Not a speedy delivery, (snow may have had an impact), but this was fine as we were flexible. Would order again through f... See more

Rated 5 out of 5 stars

“Excellent quality! The dining table is sturdy, stylish, and easy to assemble. The chairs are comfortable and look high-end. I’ve already received so many compliments from guests. Highly recommend!”

Rated 5 out of 5 stars

I was a little nervous ordering from furniture pick and thought to myself should I have just paid 25% more and get it from the retail location? After ordering we were told 4-6 weeks. That was ok but o... See more

Company replied


Company details

  1. Home Furniture Shop

Information provided by various external sources

FurniturePick's philosophy is to provide quality furniture and accessories through an amazing service, a service that stands out from the crowd and one that is true and trusted. Furniture is the vital ingredient that makes your house your home, a real expression of your style and individuality. At FurniturePick.com you will find inspiration whether your taste is for traditional, classic, the latest looks, contemporary chic, grand designs or cottage style. We provide furniture for all rooms of the home including bedroom furniture, living room furniture and dining room furniture within a huge range of the brightest and best names in furniture and furnishings industry. Make any room in your home stylish and special with FurniturePick.com!


Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(1,582)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prices are incredible and very easy to order.

Item arrived as quoted, in beautiful condition, and at an unbelievable low price. I was hesitant to order as I had never heard of them but now I have a list of future purchases I plan on making using Furniture Pick.
Wonderful customer service, easy to order, and well run business. Love Furniture Pick!

25 June 2025
FurniturePick logo

Reply from FurniturePick

Dear Denise,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new TV Stand and Occasional Table bring you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 4 out of 5 stars

Good service

Good service

2 July 2025
FurniturePick logo

Reply from FurniturePick

Dear Andrew,

Thank you so much for taking the time to share your experience with us - it truly means a lot. We're thrilled to hear that you found just what you were looking for!

At Furniture Pick, we're passionate about making your shopping experience as easy and enjoyable as possible. From carefully curating our selection to ensuring smooth delivery, every step is designed with you in mind.

We hope your new bedroom furniture adds style and comfort to your home for years to come. Should you need anything in the future, we're always here and happy to help.

Warm regards,
The Furniture Pick Customer Experience Team

Rated 1 out of 5 stars

Stay far away from this company

Stay far away from this company. FurniturePick is completely dishonest. The so-called 5-star reviews are most likely fake or internal scams. Their furniture is poor quality and the moment you place your order, they start the scam process. They ignore return requests, even if you reach out within their stated return window. Customer service is nonexistent. Once your furniture is delivered, you can forget about getting help or a refund—they'll ghost you.

This has been one of the worst online shopping experiences I've ever had. They are fraudsters hiding behind a professional-looking website.

Save yourself the stress and spend a little more with a reliable, reputable company. I’m writing this to warn others before they get trapped in the same situation.

30 May 2025
Unprompted review
FurniturePick logo

Reply from FurniturePick

Dear Natalya,

We’re sorry to hear about your dissatisfaction and appreciate the opportunity to clarify.

Your order was delivered and assembled, the delivery receipt was signed as received in good condition, and your return request was reviewed thoroughly and addressed in accordance with our published Return Policy. As previously explained, assembled furniture and items without original packaging are not eligible for return. We’ve made every effort to respond to your inquiries and assist where possible.

We understand your frustration, but we must respectfully disagree with the characterization of our service and policies. Our goal remains to provide a transparent and fair experience for all our customers.

Sincerely,
Furniture Pick Customer Service Team

Rated 5 out of 5 stars

Honest company with great customer service

Honest company, great customer service and pricing.

18 June 2025
FurniturePick logo

Reply from FurniturePick

Dear Raphael,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new power recliner brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 1 out of 5 stars

Price not worth delivery time

I ordered a what they call "popular" bed in April of 2025. I called several times to track the order since there is no tracking information available from their website. It is the end of June 2025 and it's still not expected to arrive until mid July of 2025. They sell what they don't have in stock which is poor customer at best. Do better.

12 April 2025
Unprompted review
Rated 5 out of 5 stars

I can’t say enough about Furniture…

I can’t say enough about Furniture Pick. My outdoor furniture is beautiful but most grateful for the outstanding customer service assistance from Victor.
From my first phone call assisting with the details of my sectional to help finally placing the order as well as helping with the shipping, it’s been fantastic customer experience and I will definitely be going back to their website for future needs.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

I purchased a dining room set the first…

I purchased a dining room set the first part of April. It said 2-4 weeks delivery. It took about 3 which was fine because we were replacing our old dining table. I finally got a chance to get it together last night. It was very easy to assemble and the quality of the set is amazing. It’s not made out of some cheap wood. Very heavy and durable. We are 100% satisfied and would definitely recommend this company.

6 April 2025
Unprompted review
Rated 5 out of 5 stars

Seamless order and delivery

Seamless order and delivery. Said it would be 1-3 weeks for delivery and it was just under 3 weeks. Very easy and they delivered the bar right to my garage.

6 April 2025
Rated 1 out of 5 stars

Extremely dishonest about shipping…

Extremely dishonest about shipping times. We ordered our sofa set on Feb 16th with a "2-4 week shipping time." It's now 6 weeks and we're told it's going to take ANOTHER TWO weeks to receive it even though the set is physically here in our town already. The only other alternative is to go pick it up ourselves. No one will take any accountability and the shipping company representatives don't speak English fluently, so it's extremely hard to communicate.

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience-will use again!

I recently purchased a recliner from Furniture Pick to match a sofa I had bought locally a few weeks prior. The recliner I originally wanted had been discontinued, so I searched online and found it available at Furniture Pick. Their prices were reasonable, and I was thrilled to see the exact match I was looking for.

The delivery experience was exceptional. The team arrived on time, and their professionalism was evident throughout the process. They even took the time to clean up and remove all the packaging when they were finished. It made the whole experience smooth and hassle-free.

I highly recommend Furniture Pick for their great prices and top-notch delivery service. I'll consider them for future furniture needs!

27 February 2025
Rated 1 out of 5 stars

Bed never delivered

We ordered a bed from them, over 1000$, was told delivery will be from 2-4 weeks, now is 5 weeks over and they still don't know when they will delivered. We contact them 4 times. Always the same answer. Horrible firm!

31 January 2025
Unprompted review
FurniturePick logo

Reply from FurniturePick

We sincerely apologize for the delay in delivering your bed. We understand how frustrating this experience has been. Per our records, your order was successfully delivered on 03/20/25. We truly regret the extended wait time and any inconvenience caused. Unfortunately, some delays are beyond our control due to manufacturer and logistical challenges.

If you have any further concerns, please don't hesitate to reach out. We appreciate your patience and your business.

Rated 5 out of 5 stars

They have great product selections

They have great product selections. The product was delivered on-time, and professionally assembled by their delivery crew. Best advise - buy the "White Glove Delivery". It was well worth the cost!

25 February 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look