Futura Direct Reviews 575

A refund has now been received for my faulty hedge trimmer and I want to draw a line under the whole experience.

My thanks to Futuradirect for organising the refund and also to Trustpilot for allowing me to air the issue..

Fast attention to order and delivered on time.

Excellent product and service. Would recommend Futura Direct

Fast ordering,fast delivery,great prices,value for money,,very happy

Great service, delivered in 3 days and product just what was required

THIS MATTER HAS NOW BEEN RESOLVED TO MY SATISFACTION. The replacement head-Blade Holder- looks 99.9% the same as original BUT does not secure to the spindle. Have photos of everything but cannot find to whom to send. £14.99 down the drain by looks of. Purchase was serviced by Mona Mona as far as I can make out.
Item needed was Part 43 from the parts diagram.
Strimmer: TTCGT18-3
THIS HAS NOW BEEN RESOLVED WITH A PROPER REPLACEMENT PROVIDED.

I've been promised a free replacement for a blade holder on the TTCGT18-4 Grass Trimmer recently purchased. It's been over a week and still no sign of it. They said it would take 3-5 days. Beginning to get suspicious.

Quick delivery and well packed.

Prompt response to my query

still having problems with cordless hedge cutter they have sent me new batteries but soon as it cuts through small branch stops working but i only use it for the lady next door who as MND so not the ideal situation regards barrie ps if you tell me what i need to do then i will fix it as i am a retired electronics engineer

Good product and packaging delivered on time. Multiple purchases made previously.

Bought a cordless hedge trimmer in June 2023 and only used it a couple of months before storing it for winter. Got it out this week (July) and it wasn't working properly. The contact numbers on the Terratek website are incorrect. When I finally got the correct details they replied with a generic message. Tried again, same message. They are a waste of time, not interested in after sales care, now I know why their products are cheap, you get what you pay for.

Ordered an item, but no longer required, therefore I had to cancel the order, I was fully refunded with no problem
Thanks

Prompt delivery, quality item, value for money.

Excellent service.

had issues with battery, contacted the company and they dealt with it .5 star service thanks ken cattell

How on earth do you get through to these people? Do they even exist?

I purchased a cordless screwdriver through Amazon and it's great but I recently lost the charger. As my screwdriver was originally from Futura Direct, I thought I'd contact them to see if they could sell me a replacement charger. A simple yes or no question.

When you phone, you can't speak to anyone, they just give you an email address. When you send them an email, you just get a robotic "we can't locate your order, suggest you double check with the seller"

I actually want to spend money with these people if they sell a replacement charger, but they seem completely incapable of being able to deal with a simple request. I love my screwdriver, but I can't use it as it's out of charge and no-one at their distribution office is either willing or capable of advising me how to get a replacement.

Hopeless