Futura Direct Reviews 575

Brought the latest Prurus wall panel heater. Looked okay and arrived quickly. However, as others have said, this item is as good as useless. Almost impossible to understand the programming instructions and no online videos for this model, so after several hours going round in circles, I gave up. I was prepared to give it another go, until I read that it loses all saved data if the power is switched off. Checked this out and it’s true - no back up like my Haverland heaters! As we have several power cuts a year, I could be spending several hours trying to get this thing to work again.

As I have had the item for a while, whilst decorating the room, it’s too late now to return it, and I don’t have the original packaging, looks like I’ll have to cut my losses and get something else.

Just wish I’d read the numerous negative reviews on this site before purchasing. Why is this company still selling a product that so many buyers are disappointed with? Felt let down and ripped off.

I have been trying to get in touch with them for the past week. I have sent many messages , but no response. I bought my elderly mum a heated throw last Christmas. This year she got it out and it won’t heat up. There is supposed to be a 2 year guarantee. I’m fed up of trying to contact them . Terrible customer service.

The fast and efficient service this company gives is the best and I would recommend them thank you

Great value and fast delivery. Helpful customer service.

Competitively priced when shopping direct. Easy to navigate website and delivered within timeframe. Quality products as described. Happy to recommend

Just doing things right, very unusual these days.!! Very happy with purchase and everything else, thank you.

UNable to find a base unit and battery charger for tetrratek strimmer

Had a Dreamcatcher blanket for my elderly mum, it stopped working, tried contacting customer services , NO response at all from email and cannot speak to an advisor. So much for the 24month guarantee!!!!

Had a couple of electric throws. Came promptly. When I did have a problem with a broken controller, another one was sent without any hassle.

Very promp delivery most surprised when goods came next day. Easy app to follow .

Great in answering questions on a product. Would definitely buy ftom this Company again

Came within a day or two before expected

Owning Terratek hedge clippers, drill and strimmer, I was disappointed, having received an eMail saying they would replace a faulty battery, not to have received the replacement battery nor a reply to any of my several eMails chasing it so, I have a strimmer I can't use.

They were very good in the past, replacing the clippers twice because they wouldn't charge but this has spoiled their record. Poor customer service

Excellent value, good communication, prompt service. Could not fault the experience.