Futura Direct Reviews 

After cancellation of an order no refund forthcoming,unable to get reply to 3 emails requesting refund.
Stay well clear.

We bought a furura electric radiator FAH1000-2 after installing it we tried to programme it but the manual was unclear, excessively complicated and frustrating. After 4 days and many clever heads trying to work it out we are still no wiser. The you-tube video was not useful either. I'd advise avoiding this product

Impossible to get a refund. No contact number, only a form. Received 3 radiators on 9 Jan, and still waiting for someone to reply to me re a DPD collection for my return.

Quick delivery & an excellent customer service!

The control worked well for a few days but then it jumps down to 0 when I am using it. When it’s just sitting there, it stays on 😕

Update: it cuts after an hour
Update 2: no matter the setting, it flashes E. so it flat out doesn’t work now

Delivery was slow, Evri sent email's within minutes of each other stating different times after the first delivery was postponed. Nothing against Futura Direct, the item was as advertised and at the right price. delivery let them down.

My parcel arrived as stated, and was kept informed about it ..

These people are non exsitent can't get through to them no response got faulty heater can't get it replaced or refunded must be scammers people don't use this company stay well clear see other people's experiences must be pretty bad stay clear. Get professional people to pay them a visit I thinks they well soon answer then I assure you. You liars I only reported on 11 January 2024 you better own up.

I am someone who has bought 10+ heated overthrow/blankets from this company as gifts. I have been purchasing them for over a year and they are the largest thickest blankets going in comparison to places like Argos. The measurements were 180x130cm. The controller is v easy to use too.
My only niggle is out of the 10-15 purchased 2 have stopped working. It was then we realised the plugs are converter plugs. Those two blankets were purchased a year ago. I have purchased the controller separately which seems to have done the trick.
The delivery is quick. I’m hoping there’s no faults in the long run with the newer purchases.

Quick delivery and a quality heavy-duty product. I had bought a similar cover elsewhere online and it said it was heavy duty but the material was thin and it arrived with broken flimsy catches so I sent it back, While this was slightly more expensive it was a far superior product. It's worth paying a bit extra for.

Received within a few days with notification when it would arrive.

Very fast delivery. Good price.
Nice looking heater.

Heaters not been fitted yet but communication and delivery have been excellent

Very good communication, prompt delivery and a very competitive price.

Please read reviews, this company has no care what’s so ever for customers.

My heaters broke within 2 months and they have ignored my request for either replacements or refund.

Do not buy from such a rip off company..

Electric blanket went faulty in warranty. New replacement sent without problems. Not often you get such good service these days.

Futura Direct stopped answering my emails for a warranty issue. You can find a telephone number online but an automated voice immediately instructs you to send an email to an email address that is rejecting emails. I guess from my experience that
they have little interest in their warranty or any sort of customer service.