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Review summary

Created with AI, based on recent reviews

Considering 3,373 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, highlighting the sturdiness of the frames and the precision of the prescriptions. Many appreciate the wide selection of unique and stylish frames, often receiving compliments. The customer service is consistently described as excellent, with quick, responsive, and helpful interactions, even when issues arise. However, some customers experienced dissatisfaction with order and delivery services, noting that their glasses arrived later than expected or, in some cases, did not arrive at all. A few people also mentioned issues with incorrect prescriptions or product defects upon arrival, leading to concerns about quality and customer support responsiveness.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the quality, style, and variety of... See more

Quality

Clients share positive opinions on quality, frequently highlighting the excellent craftsmanship of frames and... See more

Order

People report positive experiences with their orders. Many customers praise the helpful and quick customer... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick delivery times,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love their customer service quick response when you sent in request.. I have experienced this reoccurring problem about not getting my order as scheduled. I do like my previous glasses ordered.

Company replied

Rated 5 out of 5 stars

Fytoo has a great selection of unique frames and the quality is equivalent to the glasses I’d pay ten times as much for at my optometrist’s office. Shipping was reasonable, also equivalent to a much m... See more

Rated 5 out of 5 stars

Fytoo's customer service has been excellent. The prescription I provided from a new optomitrist was incorrect. Could not see properly in them. They are remaking my glasses with my old prescription now... See more

Rated 5 out of 5 stars

I love my new glasses. Unconventional shape nut works just fine even with progressive lenses. At these prices I can have multiple pairs to better match different occasions. Very Happy.


Company details

  1. Glasses store
  2. Fashion accessories shop
  3. Sunglasses shop

About FYTOO

Written by the company

FYTOO boasts a powerful supply chain system, continuously investing heavily in building an intelligent system, constantly optimizing user experience, and providing personalized customized services and a comprehensive after-sales service system. We have gained the love and trust of users in more than 200 countries.

FYTOO is always committed to providing more users with clear vision and a wonderful shopping experience. We believe that prescription glasses should be high-quality, affordable, and fashionable.

Find Your Perfect Fit at FYTOO

Our frames are inspired by talented eyewear designers. Whether you prefer a classic, sophisticated look or a bold, trendy statement, we've got you covered. Plus, we offer a range of lens types to enhance your vision and comfort. Choose from Progressive lenses, Blue Light Blocking lenses, Photochromic lenses, and more. You can add lenses to any frames you like, creating a personalized pair that's all yours.

Your Satisfaction, Our Mission

At FYTOO, we're committed to providing a worry-free shopping experience. Whether you have questions about frame styles, lens selection, or need help with your order, please don't hesitate to contact us - our passionate and friendly experts will be happy to help, ensuring that you receive your perfect pair of glasses quickly, efficiently, and with a smile. Trust us to take care of your eyes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fytoo resolved an issue for me!

I ordered my glasses from Fytoo and have been excited about them arriving. I really need these new glasses!
I saw by the tracking that they were making their way through the USPS and then after they left Indianapolis and were on the way to my town, they now show as not found and say that the postage on the package is counterfeit. I have reached out to Fytoo by phone and email. I called the USPS and they say that it is out of their hands and to contact Fytoo. So far, I have paid over $100 out of my Health Savings account and gotten nothing. I am really frustrated right now! I don't understand how the package made it almost to me and THEN they says there is an issue. How did it get through Customs and numerous other USPS facilities and not be dinged before? And come to find out, when the USPS tags a package as this, they don't try to resolve the issue, let you pay the postage issue or what have you. They just open and destroy the package and contents. Which just doesn't make sense to me. I really need these glasses to be able to see correctly.
UPDATE! Fytoo reached out to me to get things worked out. Thank you for doing what you can to resolve the issue. They have been very helpful and professional in working with me. They are replacing my order. Thank you FyToo, for helping a frustrated man to get this resolved.

19 April 2026
Unprompted review
FYTOO logo

Reply from FYTOO

We're sorry for the unpleasant shopping experience. The phone number is not available during non-business hours. Meanwhile, we will reply to every email within 12 hours.We are currently investigating the matter. This is a chance occurrence , and our agent has already provided you with a solution. We will do our best to resolve this issue for you.
Again, we sincerely apologize for the inconvenience and hope to offer better service for you next time.❤️

Rated 5 out of 5 stars

Love my new sunglasses

Love my new sunglasses! I wish they had spring-loaded tangs, but they’re still great. Very sturdy and comfortable. I love your bright colors and feisty designs! Will definitely be shopping here again.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

FYTOO has incredible service

FYTOO has incredible service! I am really impressed with this company because of their customer service. They respond right away with any questions and we're very helpful with me with my order. Nothing less than five stars!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

I’m truly delighted with my progressive…

I’m truly delighted with my progressive lenses. From the very first moment, I noticed the difference the quality is excellent, and the adjustment period was much easier than I expected. I can see perfectly both up close and at a distance without having to switch glasses all the time, which has made my daily life so much easier.
They’re also very comfortable and lightweight, and the design is modern and stylish. You can tell they are well made and designed for all-day wear without any discomfort.
Without a doubt, it was a great investment. I highly recommend them to anyone looking for comfort, quality, and convenience in a single pair of glasses.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

My Fyto glasses

I love my glasses and it’s a great fit. I have ordered a couple of pairs and they didn’t disappoint.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

I wear a complicated prescription and…

I wear a complicated prescription and previously felt I needed a local store to buy my glasses. But fytoo showed me I was wrong. They offered me a quality product at 25% the price.

I needed to engage with customer service and their response was timely and helpful.

I look forward to my next pair of FYTOO glasses. I went with the Milo frames.

1 April 2026
Unprompted review

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