G.Network sent their engineer Leon to do the fibre installation. He was very helpful and quick with the installation and kept everything very clean and tidy. I am very impressed with how responsive an... See more
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Review summary
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What people talk about most
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There were some technical issues with the internet but the company response was quick and they were swift in sorting it out. The engineer German Schmidt was very good and seemed very competent as well... See more
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Been with g network for close to two years. Have had no issues Today WiFi was down, request call back , they called back within 15 mins, engineer was booked. Engineer FAZLE attended within... See more
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I’ve met several G. Network technicians who have all been exceptionally professional and personable. Laurence just did our install and he was fantastic, and I felt very comfortable especially as a sol... See more
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Company details
Written by the company
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Written by the company
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service. All our customers have dedicated Relationship Managers and all installations are done by our own in-house engineers.
Contact info
69 Wilson St, EC2A 2BB, London, United Kingdom
- 020 3909 4555
- sales@g.network
- g.network
4.8
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Fazle did a good job(67809)
Fazle did a good job(67809), we all connected. Thanks to him,
28 April 2026
Unprompted review
Reply from G. Network
Hi Gary,
Thank you so much for the 5★ review! We are delighted to hear that Fazle did a great job and that everything connected smoothly for you. We will be sure to pass on your kind words to him.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Stay away
Stay away. They push to give them good review on installation. Since my installation last year, have no signal in half of my apartment. This has never been corrected. IT no existent at weekend, call centre which does not have access to any record. After leaving message, got an email, still nothing has been solved. Company went to liquidation and did not inform customers. They want to charge me if I want to terminate my contract early. They should refund me for halve of the service. Mission impossible to speak to a human in IT. I wish I chose a different network. No surprise they went bust.
25 April 2026
Unprompted review
Reply from G. Network
Hello Kasia,
Thank you for sharing your experience. We are genuinely sorry to hear about the issues you’ve described and the frustration this has caused you.
This is not the level of service we aim to provide, and we appreciate how disappointing it must have been to experience ongoing signal issues and difficulty accessing support.
We would like the opportunity to investigate this fully and work towards a fair and amicable resolution. Please contact us directly on customerservice@g.network with your account details (name, address, and order number) so we can review your case as a priority.
Thank you for bringing this to our attention. We hope to resolve this matter for you as soon as possible.
Regards,
GNetwork Customer Service Team
Fazle came sharp on time
Fazle came sharp on time . With his top professional experience he sorted our internet and back us Live. He did exceptionally clean and tidy job . 10/10💯
27 April 2026
Unprompted review
Reply from G. Network
Hello Marzia,
Thank you so much for your fantastic review!
We are delighted to hear that Fazle arrived promptly and was able to get your internet back up and running smoothly. It is great to know his professionalism and attention to detail made a positive impression, and that the work was completed to such a clean and tidy standard.
Your kind words and perfect rating mean a lot to us, we will be sure to pass on your feedback to Fazle.
If you ever need any further assistance, we are always here to help.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Jermaine was excellent
Jermaine came to install our internet. He was friendly, professional and went out of his way to accommodate our preferences. Excellent work!
8 April 2026
Unprompted review
Reply from G. Network
Hi Jackson,
Thank you for the fantastic feedback!
We are so pleased to hear that Jermaine provided a friendly and professional installation, and that he took the time to accommodate your preferences. That is exactly the level of service we aim to deliver.
We will be sure to pass on your kind words, he will really appreciate it. Enjoy your new connection!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Predatory "30-day notice" trap and a 130% price hike upon leaving
I had a decent experience with the network itself, but their exit process is a total shake-down. Beware of the "30-day notice" trap, even when your fixed-term contract is ending.
I signed on for a 2-year contract (May 13, 2024 – May 13, 2026). They waited until April 15th—less than 30 days before the contract end date—to email me about my options. Because they intentionally sent the reminder too late to give the full 30 days' notice without overlap, they are now forcing me to pay for an extra 10 days beyond my contract.
The "out-of-contract" pricing is a blatant scam. My regular contract was £27/month, yet they are charging me £21.48 for just 10 days. They effectively hiked my daily rate by over 130% the second my fixed term "ended."
To make matters worse:
Zero Online Cancellation: You are forced to call and wait on hold for ages because they don't allow online cancellations.
Poor Service: The agent I spoke with was rude and lectured me on "reading the fine print" instead of acknowledging their late notification.
Inability to Provide Service: They don't even provide service at my new address, yet they are still insisting on this "notice" penalty.
I’m definitely switching back to Hyperoptic—the experience there was night and day compared to this. If you value transparent pricing and being treated like a human being, stay well clear of this company.
24 April 2026
Unprompted review
Reply from G. Network
Hello Dhruva,
Thank you for taking the time to share your feedback. I’m genuinely sorry to read about your experience during the cancellation process, particularly given that you were otherwise satisfied with the network itself.
We take concerns around contract end notifications, notice periods, and out of contract charges very seriously, and I appreciate you clearly outlining the specific points that caused frustration. From what you’ve described, there are several aspects here that we would like to review in detail, including the timing of communications, the application of notice periods, the charges applied after the fixed term, and the customer service interaction you experienced.
We are keen to fully understand what happened and ensure this is handled fairly. If something hasn’t been applied or explained correctly, we want the opportunity to put that right.
To allow us to investigate properly, could you please provide the following details to customerservice@g.network :
• Your full name
• Your account number or service address
• A contact email or phone number
Once we have this information, a member of the team can review your account history and charges in full and come back to you with a clear explanation and, where appropriate, a resolution.
We’re sorry to hear that you’re considering moving away, and while we respect your decision, we would very much like the chance to address this concern properly. Our aim is always to be transparent, fair, and to treat customers with respect, particularly at key moments such as the end of a contract.
Thank you again for raising this. We look forward to hearing from you and getting this right.
Regards,
GNetwork Customer Service Team
Customer Care
I just had advice and technical support from John Goodwin. What a polite and nice person! I am 68 and technology is not my thing, but John had so much patience and was so thorough explaining things about the rooter speed boosters etc that at the end I even felt intelligent!!! Thank you John and GNetwork.
23 April 2026
Unprompted review
Reply from G. Network
Hey M Isabel Caldas,
Thank you so much for sharing this wonderful feedback!
We are absolutely delighted to hear about your experience with John Goodwin. His patience, kindness, and ability to explain things clearly are exactly what we strive for, and it is fantastic to know he made everything feel easy and understandable for you.
We will be sure to pass along your kind words to John, he will be so pleased to hear this.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Andrew arrived on time
Andrew arrived on time, was a neat and tidy worker, explained everything in an understandable way. A real professional.
23 April 2026
Unprompted review
Reply from G. Network
Hi Bernard,
Thank you so much for your fantastic 5⭐ review! We are delighted to hear about your positive experience.
It is great to know Andrew arrived on time, kept everything neat and tidy, and took the time to explain things clearly. We will be sure to pass on your kind words, he will really appreciate it.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Seamless installation and set up thanks…
Seamless installation and set up thanks to Andrew.
22 April 2026
Unprompted review
Reply from G. Network
Hey Strizzy,
Thank you for the great review!
We are so pleased to hear that your installation and set‑up went seamlessly. Andrew will be delighted to know his support made the process smooth from start to finish. Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Jermaine is a superstar
Jermaine did an absolute brilliant work, very attentive to the details!🥹
21 April 2026
Unprompted review
Reply from G. Network
Hello Elena,
Thank you so much for this amazing feedback!
We are thrilled to hear about your experience. Jermaine truly is a superstar, and it is fantastic to know his attention to detail and dedication made such a positive impression. We will be sure to pass on your kind words, thanks again for taking the time to share and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle found twh problems very quick and…
Fazle found twh problems very quick and he fixed the issue - 10/10. Very happy '
20 April 2026
Unprompted review
Reply from G. Network
HI,
Thank you for the fantastic feedback! We're delighted to hear that Fazle quickly identified and fixed the issue for you. He’ll be very pleased to know you were so happy with the service. We really appreciate the 10/10!
thanks,
Ahmed
Fazle was a very good engineer and…
Fazle was a very good engineer and installed my new router, fixed a problem with the cable and checked everything was working and I was happy before he left.
Thanks to Tony & John too.
Highly recommended.
18 April 2026
Unprompted review
Reply from G. Network
Hi Sean,
Thank you so much for taking the time to leave us a 5‑star review!
We are delighted to hear that Fazle provided such great service, installing your new router, resolving the cable issue, and making sure everything was working perfectly before he left.
We will also be sure to pass on your thanks to Tony and John. Your kind recommendation really means a lot to the whole team!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Jason and Andrew did an amazing job
Jason and Andrew did an amazing job. My house internet is 10++
14 April 2026
Unprompted review
Reply from G. Network
Hello Mr. Adu,
Thank you so much for your brilliant feedback! We are really glad to hear that Jason and Andrew did an amazing job and that you are loving the speed and performance of your home internet. 10++ is exactly what we like to hear!
We will be sure to pass your kind words on to them both.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Oliver from Team 3
Oliver from Team 3 & Andrew were excellent in troubleshooting issues to get fiber WiFi setup quickly and exceed expectations!
17 April 2026
Unprompted review
Reply from G. Network
Hello Brian,
Thank you for your brilliant feedback. We are really pleased to hear that Oliver from Team 3 and Andrew were able to troubleshoot the issues quickly and get your fibre WiFi set up smoothly.
Exceeding expectations is exactly what we aim for, so it is great to know their work made such a positive impact. We will be sure to pass on your kind words to them both.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
great speed
great speed, reliable connection. technician came super quick to fix our issue.
17 April 2026
Unprompted review
Reply from G. Network
Hi Victor,
Thank you for your great feedback. We are delighted to hear you are enjoying the speed and reliability of your connection, and that our technician was able to attend quickly and get the issue resolved for you.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Great installation
Jason was an excellent installer! Very friendly lad.
16 April 2026
Unprompted review
Reply from G. Network
Hi Latham,
Thank you for your great feedback! We are really pleased to hear you had a smooth installation and that Jason made such a positive impression with his friendly and professional approach.
We will be sure to pass your kind words on to him.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
if I could give more than five stars…
if I could give more than five stars for Team 3, Oliver and Mo, I would.
They were exceptionally good, guiding us throughout the whole implementation, exploring different options for where to connect to the building and making sure that the network has been implemented perfectly. The whole job took just a few hours and they were informing us throughout the whole process and making sure that everything is working as expected. Like I said if I could give more than five stars I would. If you are thinking of choosing G.Network, do not hesitate.
Thank you, Team 3.
16 April 2026
Unprompted review
Reply from G. Network
Hey Emre,
Thank you so much for such an incredible review. We are absolutely delighted to hear about your experience with Team 3, and in particular Oliver and Mo.
It is great to know they guided you through the entire implementation, explored the best possible options for your building, and ensured everything was set up perfectly. Keeping you informed throughout and completing the work efficiently are things we really pride ourselves on, so your feedback means a lot.
We will be sure to pass on your very kind words to Oliver, Mo, and the wider team. Thank you also for your recommendation, it truly means a great deal to us.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle was great
Fazle came on time , very helpful and managed to sort out my problem. I’m very happy what he has done 👍
16 April 2026
Unprompted review
Reply from G. Network
Hello Chieko,
Thank you for your lovely feedback. We are really pleased to hear that Fazle arrived on time, was helpful, and was able to get everything sorted for you.
We will be sure to share your kind words with him, it is great to know you are happy with the work carried out 👍
Thanks again for choosing us.
Regards,
GNetwork Customer Service Team
Reply from G. Network
Hi there,
Thank you for the great 5‑star review! We are so pleased to hear Fazle was able to get straight to the point and fix the problem quickly. We will be sure to share your feedback with him.
Thanks again for taking the time to let us know, we’re glad everything’s back up and running! 😊
Thanks for choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle was amazing I really appreciate…
Fazle was amazing I really appreciate it he did a good job was kind and it didn’t take him long to sort out at all 👍🏼
14 April 2026
Unprompted review
Reply from G. Network
Hello there,
Thank you so much for your wonderful 5‑star review! We are delighted to hear that Fazle did such a great job and made the experience quick, smooth, and pleasant for you. His kindness and dedication really mean a lot to us, and we will be sure to pass on your lovely feedback.
Thanks again for taking the time to share your experience, enjoy your connection! 👍🏼😊
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle was a great help
Fazle was a great help, professional and efficient! We had no internet when we came back from the Easter break, our Nest said it hadn't been on for 5 days to the point of our return and for a further 3 days after, I wonder if G-network will compensate me for this.
14 April 2026
Unprompted review
Reply from G. Network
Hey Rex,
Thank you so much for your 5‑star review! We are really pleased to hear that Fazle was able to help, he will be delighted to know his professionalism and efficiency made a positive difference to you.
We are sorry to hear about the disruption you experienced after returning from the Easter break; we know how frustrating it is to be without internet when you need it. If you would like us to look into this further, our customer support team will be more than happy to review the situation and discuss this with you directly.
Thanks again for sharing your feedback, and please do not hesitate to get in touch and we can assist further. We are always here to help. 😊
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
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