Excellent communication from Janet at HQ to schedule the appointment and follow-up with details. And today Andrew was at the flat, on time and straight into the installation. He did a brilliant job of... See more
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Review summary
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Reviews shaping this summary
I was very impressed with the team who turned up to my apartment block today. Ricky, Karl, Leon and Halim took on the difficult work of installing a connection from street to ground floor and then up... See more
Company replied
Fazle came on time and point problem straight way. He was professional and efficiently sorted my issue which caused by previous engineer. We also gave some tips for better signal speed. Thanks to him... See more
Company replied
Incredible install experience with G-Network. Their engineers, Laurence, Alex and Victor, were amazing. Professional, courteous and set up our connection so quickly. Customer service team was very hel... See more
Company replied
Company details
Written by the company
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Written by the company
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service. All our customers have dedicated Relationship Managers and all installations are done by our own in-house engineers.
Contact info
69 Wilson St, EC2A 2BB, London, United Kingdom
- 020 3909 4555
- sales@g.network
- g.network
4.8
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Great service
Great service. Ricky Vitalis is very helpful, friendly person.
22 May 2026
Unprompted review
Reply from G. Network
reply back: Thank you for your feedback! We’re delighted to hear you received great service and that Ricky Vitalis was so helpful and friendly. We’ll be sure to pass on your kind words — they’ll be greatly appreciated!
Thanks,
Ahmed
Great service from 2 exemplary employees
After a rocky start with some installers who didn’t care and were rude, thankfully Stuart (surveyor) took over and did a fantastic job setting out what needed to be done to my tricky mews flat. Andrew (installer) went above and beyond to ensure I had great service. The company is recovering from a tough time, but thanks to these two I’m having a great experience so far!
19 May 2026
Unprompted review
Reply from G. Network
Thank you for your honest and thoughtful feedback. We’re sorry to hear your experience didn’t start as it should have, but we’re delighted that Stuart and Andrew were able to turn things around for you. It’s fantastic to hear Stuart handled the complexities of your mews flat so professionally, and that Andrew went above and beyond to deliver great service. Your comments mean a lot, and we truly appreciate your recognition of the team’s efforts. We’ll be sure to pass on your kind words to both of them!
Thanks,
Ahmed
Spoke with Tony Aninakwa about…
Spoke with Tony Aninakwa about broadband speed issues. He was very helpful and a pleasure to deal with. We tried a number of solutions using his advice but the problem seemed to be unusual and we were not able to fix the issue immediately; however he helped raise a case with the technical support team.
21 May 2026
Unprompted review
Reply from G. Network
Thank you for your detailed feedback. We’re glad to hear Tony Aninakwa was helpful and a pleasure to deal with while supporting you with your broadband speed issue. It’s also good to know he was able to explore several solutions with you and escalate the case to our technical support team when the issue proved more complex. We really appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to Tony.
thanks,
Ahmed
Came earlier than expected and did a…
Came earlier than expected and did a quick install. Fast internet speeds.
21 May 2026
Unprompted review
Reply from G. Network
Thank you for your feedback! We’re pleased to hear the install was completed quickly and that everything is running with fast internet speeds. It’s also great that the team arrived earlier than expected and got you set up without delay. We really appreciate you sharing your experience!
thanks,
Ahmed
Awesome engineers
The engineers who handled my very complex case - Martin, Jean, and Fazle - are everything you would expect from customer service. Cooperative, patient, competent, and friendly. I am so grateful that they were able to help me connect my very stubborn laptop to the WiFi network.
21 May 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback. We’re delighted to hear that Martin, Jean, and Fazle were able to support you so effectively with your case. It’s great to know they showed patience, cooperation, and professionalism throughout, and that they were ultimately able to get your laptop connected to the WiFi. We really appreciate your kind words and will make sure your thanks are passed on to the team.
thanks,
Ahmed
So this was my third installation with…
So this was my third installation with G-Network.
The installation was not straightforward by any means, but Alex was excellent; his work ethic was exemplary.
Generally speaking I’ve found G-Network to be very good, and totally reliable over the years I’ve used them.
Highly recommended 👍
16 May 2026
Unprompted review
Reply from G. Network
Thank you so much for your continued support and for taking the time to share your experience with us.
We’re delighted to hear that Alex provided such excellent service during your installation, especially given the challenges involved. We take great pride in our team’s professionalism and work ethic, and your comments will certainly be passed on to Alex and his manager.
It’s also fantastic to know that you’ve found G.Network reliable over the years and that you would highly recommend our service. Feedback like yours means a great deal to us.
Thank you again for choosing G.Network.
Ahmed
Great experience when moving proeprties
Great installation job from Oliver. Have been using G.Network for 4 years now and very smooth process when you move between properties. Almost never had any downtime.
18 May 2026
Unprompted review
Reply from G. Network
Thank you for your kind feedback! We’re delighted to hear Oliver did a great job with your installation and that your experience moving between properties has been smooth. It’s especially great to know you’ve had such reliable service over the past four years with almost no downtime — that’s exactly what we aim for. We really appreciate your continued support and will be sure to pass your comments on to Oliver and the team.
thanks,
Ahmed
Fazle
Fazle, was very professional and efficient
Got us back up and running in no time at all
18 May 2026
Unprompted review
Reply from G. Network
Thank you for your feedback! We’re delighted to hear that Fazle was professional and efficient, and got everything back up and running quickly for you. We’ll be sure to pass on your kind words to him!
thanks,
Ahmed
Newly installed full fibrr
Installation only took place two days ago, so my experience of their service and broadband is admittedly limited at the moment. But so far, so good. Leon did a great job of the installation, going above and to ensure I was a happy customer, with the installation done to my very exacting standards! Also he’s just a genuinely very nice bloke. My only small bugbear so far is that I don’t love the supplied router - it’s a pretty old model … but I haven’t had long enough yet to be sure whether it’s good enough. Watch this space.
16 May 2026
Unprompted review
Reply from G. Network
Thank you for your detailed feedback! We’re really pleased to hear that Leon did a great job with your installation and went the extra mile to make sure everything met your expectations. It’s also great to know you found him so personable — we’ll be sure to pass that on.
We appreciate your honest comments about the router as well. It’s still early days, so hopefully as you get more time with the service you’ll see how everything performs in practice, but we do value your initial impressions. Thanks again for sharing your experience — we look forward to hearing how things go.
Thanks,
Ahmed
Huge fan from the day I put in my order…simply the best
Huge fan from the day I put in my order to the day the service was switched on, no doubt the best providers in the business in the UK at the moment. Real Fibre, real service and so cost effective. What’s there not to like?
12 May 2026
Unprompted review
Reply from G. Network
Thank you for your fantastic feedback! We’re delighted to hear your experience has been positive from order right through to activation. It’s great to know you’re happy with the service, performance, and value. We really appreciate your support and kind words!
thanks,
Ahmed
Great experience with Fazle
Great experience with Fazle, easily fixed our internet when the cable snapped and responded very quickly
16 May 2026
Unprompted review
Reply from G. Network
Thank you for your great feedback! We’re really pleased to hear that Fazle was able to respond quickly and get your internet back up and running after the cable issue. We’ll be sure to pass your kind words on to him — they’ll be greatly appreciated!
thanks,
Ahmed
Great service. Alex was the best
Alex the engineer was the best, super polite, efficient and made sure to do a very neat and thorough job.
15 May 2026
Unprompted review
Reply from G. Network
Thank you for your kind feedback! We’re delighted to hear Alex provided such excellent service. It’s great to know he was polite, efficient, and carried out a neat and thorough job. We’ll be sure to pass your comments on to him — they’ll be very much appreciated!
thanks,
Ahmed
Very efficient and clean installation !
Alex and Victor were very efficient, very respectful of the place, cleaned everything afterwards, the installation is very discreet ans everything workds perfectly ! Thanks so much !
15 May 2026
Unprompted review
Reply from G. Network
Thank you for your lovely feedback! We’re delighted to hear that Alex and Victor were efficient, respectful of your space, and left everything clean and tidy after the installation. It’s great to know everything is working perfectly and that you’re happy with how discreet the setup is. We’ll be sure to pass your thanks on to them — they’ll really appreciate it!
thanks,
Ahmed
Best customer service ever
I chose G.Network for my elderly stepmom based on the price and flexible one year contract… but I’m recommending them for some of the best staff and customer service I’ve ever encountered. Anj was great help getting it all booked in and then Jermaine went above and beyond the call of duty to connect up the apartment via the (much-harder) entry point my stepmom’s landlords insisted on. And now it’s all connected the speeds and signal strength are top notch. If I could add another two stars for Anj and Jermaine, I would. As it is I’m gonna have to make do with five.
12 May 2026
Unprompted review
Reply from G. Network
Thank you for such a wonderful and detailed review! We’re really pleased to hear that your experience with G.Network has been so positive, especially given the extra considerations for your stepmom’s setup. It’s great to know Anj was able to get everything smoothly booked in, and that Jermaine went above and beyond to complete a more complex installation. We’ll make sure both of them receive your kind words — they’ll really appreciate it. We’re also delighted the service and speeds are working so well for you now, and we truly value your recommendation.
thanks,
Ahmed
Absolutely seamless experience with G Networks!
Absolutely seamless experience to get G Networks set up in my apartment. Communication was fast and clear and installation required was minimal. Speeds are as advertised and the static IP offered is a big plus for me. Would definitely recommend switching! Special shout out to the technician who came out to install, Jermaine. Super friendly guy that went above and beyond to get me connected same day!
11 May 2026
Unprompted review
Reply from G. Network
Thank you for your fantastic feedback! We’re really pleased to hear the setup process was seamless and that communication, installation, and speeds have all met your expectations. It’s great to know the static IP is also proving useful for you.
We’ll make sure your special shout-out is passed on to Jermaine — he’ll be delighted to hear he made such a positive impact by getting you connected the same day. We really appreciate your recommendation!
thanks,
Ahmed
Fazle arrived almost immediately and…
Fazle arrived almost immediately and was amazing, sorted everything quickly. Recommend very highly!
12 May 2026
Unprompted review
Reply from G. Network
HI Giels,
Thanks so much for the kind words! Really glad Fazle could get everything sorted so quickly for you. We truly appreciate the recommendation!
Ahmed
Great experience
Fast, efficient and friendly. All the staff were lovely but particularly Jermaine my installation engineer. If only all services technicians could be as good as him!
12 May 2026
Unprompted review
Reply from G. Network
Hi Matt,
Thank you for the fantastic feedback! We're so pleased to hear you found the service fast, efficient, and friendly. Jermaine will be especially happy to hear your kind words — we’ll be sure to pass them on to him and the rest of the team!
Ahmed
Alex and Victor came to install our…
Alex and Victor came to install our internet today for G. Network. They were prompt, courteous, and efficient. Thanks to them for making the process easy and worthwhile!
12 May 2026
Unprompted review
Reply from G. Network
Hi Olgi,
Thank you for your lovely feedback! We're delighted to hear Alex and Victor provided such prompt, courteous, and efficient service. We’ll be sure to pass your kind words on to them — enjoy your new G.Network connection!
Thanks,
Ahmed
Thanks to Jermaine we have fibre optic…
Thanks to Jermaine we have fibre optic internet now. Everything was installed properly and explained to us. He was brilliant.
8 May 2026
Unprompted review
Reply from G. Network
Hi Jennifer,
Thank you for your wonderful feedback! We're so pleased Jermaine was able to get your fibre optic internet installed smoothly and take the time to explain everything clearly. We’ll make sure your kind comments are passed on to him!
thanks,
Ahmed
Fazle thankyou so much for being so…
Fazle thankyou so much for being so professional and explaining everything to me.
Great job, give him a rise!
Order no -56783
8 May 2026
Unprompted review
Reply from G. Network
HI Margaret,
Thank you for your lovely feedback! We're so glad Fazle was professional and took the time to explain everything clearly for you. We’ll be sure to pass your kind words on to him!
thanks,
Ahmed
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