if I could give more than five stars for Team 3, Oliver and Mo, I would. They were exceptionally good, guiding us throughout the whole implementation, exploring different options for where to co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been with g network for close to two years. Have had no issues Today WiFi was down, request call back , they called back within 15 mins, engineer was booked. Engineer FAZLE attended within... See more
Company replied
Really fast, polite service from the engineers Andrew and Mo. They answered every question I had and gave me honest and fair answers, they made sure I was fully connected and checked the speeds befo... See more
Company replied
Wait between signing up and our engineer Jason’s visit was only a week. Jason arrived first thing Friday morning as scheduled. No waste of our time and therefore a big positive. He was polite and prof... See more
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Company details
Written by the company
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Written by the company
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service. All our customers have dedicated Relationship Managers and all installations are done by our own in-house engineers.
Contact info
69 Wilson St, EC2A 2BB, London, United Kingdom
- 020 3909 4555
- sales@g.network
- g.network
4.8
Excellent
6k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fazle did a great job replacing my…
Fazle did a great job replacing my cable !
16 March 2026
Unprompted review
Reply from G. Network
Hello Matteo,
Thank you for your feedback!
We are delighted to hear that Fazle did a great job replacing your cable. Providing efficient, reliable and friendly service is always our goal, and it is great to know he delivered that for you.
We will be sure to pass your kind words along, they will mean a lot to him.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Jason did such a great job
Jason did such a great job. He was so patient and friendly and everything worked out in the end. Thanks for everything Jason 😊
13 March 2026
Unprompted review
Reply from G. Network
Hello David,
Thank you so much for your wonderful feedback!
We are delighted to hear that Jason provided such patient, friendly, and effective support. Ensuring that everything works out smoothly for our customers is always our priority, and it is great to know Jason made that happen for you.
I will be sure to pass along your kind words to him, they will mean a lot.
Thank you again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider! 😊
Regards,
GNetwork Customer Service Team
Fazle and Luise were fantastic
Fazle and Luise were fantastic, lovely and efficient setting up the service for me.
12 March 2026
Unprompted review
Reply from G. Network
Hi Anon,
Thank you so much for the wonderful 5⭐ review! We are delighted to hear that Fazle and Luise provided such fantastic service while setting everything up for you. It is great to know they were both lovely and efficient throughout the installation.
We will be sure to pass your kind words on to them, feedback like this means a lot to our team. Thank you again for choosing us, and if you ever need any help in the future, we are always here for you!
Regards,
GNetwork Customer Service Team
Fazle did a great job moving my router
Fazle did a great job moving my router. Make sure the original set up is in the middle of the flat versus front of back. My internet wasn't reaching the back office where I need it most so Fazle came in a moved it. Did a great job w hiding the wires etc
11 March 2026
Unprompted review
Reply from G. Network
Hi Suzanne,
Thank you so much for the wonderful 5⭐ review! We are really pleased to hear that Fazle was able to help by relocating your router and improving the WiFi coverage where you needed it most. Making sure the setup works for the whole home, especially important spaces like your back office, is exactly what we aim for.
It is great to know Fazle also took the time to neatly hide the wiring and leave everything looking tidy. We will be sure to pass your kind feedback on, he will be thrilled to hear it.
Thanks again for choosing us, and if you ever need anything in the future, we’re always here to help!
Regards,
GNetwork Customer Service Team
Andrew was great today
Andrew was great today, got the WiFi installed quickly, was lovely and helpful!
10 March 2026
Unprompted review
Reply from G. Network
Hi Lian,
Thank you for your feedback and the 5★ review! We are delighted to hear that Andrew installed your WiFi quickly and provided such a helpful and friendly service. We will be sure to pass on your kind comments to him.
Thank you for choosing GNetwork.
Regards,
GNetwork Customer Service Team
Fazle thank you for your help to…
Fazle thank you for your help to restore our service today. Great job
10 March 2026
Unprompted review
Reply from G. Network
Hey Brightpath,
Thank you for your feedback and the 5★! We are glad to hear Fazle was able to restore your service and provide great support. We will be sure to pass on your thanks to him.
Thank you for choosing GNetwork.
Regards,
GNetwork Customer Service Team
Excellent fast job by Leon!
10 March 2026
Unprompted review
Reply from G. Network
Hello Yura,
Thank you for your great feedback and 5★ review! We are delighted to hear that Leon carried out an excellent and fast job. We will be sure to pass your kind comments on to him.
Thank you for choosing GNetwork.
Regards,
GNetwork Customer Service Team
Andrew and Victor were great!
10 March 2026
Unprompted review
Reply from G. Network
Hi,
Thank you for your feedback and for giving us a 5★ review! We are really pleased to hear that Andrew and Victor provided a great service and a positive experience. We will be sure to pass your kind comments on to them.
Regards,
GNetwork Customer Service Team
Many thanks Andrew for a quick repair!
We were expecting someone to come the next day but we were sent someone on the same day unexpectedly.
Andrew came to us and he was very quick, fixed the issue and very polite.
9 March 2026
Unprompted review
Reply from G. Network
Hey Ash,
Thank you for your lovely feedback! We are glad we could arrange a same-day visit for you. Andrew will be pleased to hear that his quick, polite service and prompt repair made a positive difference. We appreciate you taking the time to share your experience!
Regards,
GNetwork Customer Service Team
Fazle Was really nice and kind
Fazle Was really nice and kind , thanks for his help
9 March 2026
Unprompted review
Reply from G. Network
Hi Umut,
Thank you for your feedback! We are really pleased to hear that Fazle was kind, helpful, and provided great support. We will be sure to pass on your thanks to him.
Regards,
GNetwork Customer Service Team
Great service
Cesar the engineer was very professional and David in the office was very efficient too. I would highly recommend them.
9 March 2026
Unprompted review
Reply from G. Network
Hello David,
Thank you for your kind feedback! We are delighted to hear that Cesar provided professional service on site and that David in the office was able to assist you efficiently. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
Regards,
GNetwork Customer Service Team
Fast and professional
Jason arrived promptly and was fast and professional throughout. Comms were in first try and faster than expected.
9 March 2026
Unprompted review
Reply from G. Network
Hi Parklive,
Thank you for the great feedback! We are glad to hear Jason arrived promptly and delivered fast, professional service. It is great that he was able to get your connectivity up and running on the first try and quicker than expected. We appreciate you taking the time to share your experience!
Regards,
GNetwork Customer Service Team
Leon was amazing
Leon was amazing. We had some difficult people around us but he got the work done. Really appreciate his work.
5 March 2026
Unprompted review
Reply from G. Network
Hello Toby,
Thank you so much for taking the time to share this feedback! We are really pleased to hear that Leon was able to support you and get the job done despite the challenges on site. We will be sure to pass your kind words on to him, it will mean a lot. We truly appreciate your support!
Regards,
GNetwork Customer Service Team
I get my broadband installation…
I get my broadband installation yesterday it was easy and smooth engineers was so friendly and done the fitting special thanks for Victor and Andrew
3 March 2026
Unprompted review
Reply from G. Network
Hi Pavilion,
Thank you for your lovely feedback! We are so pleased to hear that your broadband installation went smoothly and that the process was easy for you. It is great to know Victor and Andrew made the experience even better with their friendly service. We will be sure to pass on your special thanks to them!
Regards,
GNetwork Customer Service Team
Respectful installation
The engineer Cesar was polite, respectful of my property and informed me on every step of the process. Excellent job.
4 March 2026
Unprompted review
Reply from G. Network
Hello Philip,
Thank you for your wonderful feedback! We are delighted to hear that Cesar provided such a respectful and professional installation experience. Keeping customers informed and treating their homes with care is very important to us, and we are glad Cesar delivered an excellent service. We will be sure to pass on your kind words!
Regards,
GNetwork Customer Service Team
Brilliant Leon and Mo
4 March 2026
Unprompted review
Reply from G. Network
Hi Karim,
Thank you for the great feedback! We are delighted to hear that Leon and Mo provided brilliant service. We will be sure to pass on your kind words to them!
Regards,
GNetwork Customer Service Team
Very disappointing experience
Very disappointing experience with G Network. We’re moving house due to circumstances completely out of our control, and unfortunately G Network does not provide service in our new postcode. Despite this, they have insisted on charging early termination fees.
Customer service has been unhelpful and unsympathetic throughout. There was no attempt to find a fair resolution, just repeated references to contract terms. Extremely frustrating experience - I would not recommend based on how they handle situations like this.
4 March 2026
Unprompted review
Reply from G. Network
Hello Katie,
Thank you for taking the time to share your feedback. We are really sorry to hear about your experience and understand how frustrating this situation must be, especially when your move is outside of your control.
Our services are provided under fixed-term agreements, and early termination charges can apply if a service is ended before the contract term completes (which is regulatory and industry standard). However, we certainly appreciate that circumstances such as moving home can make things more complicated.
We would really like the opportunity to review your case again and see if there is anything further we can do to assist. Please feel free to email our team with your account details (referencing tis review) so we can look into this for you.
Thank you for bringing this to our attention.
Regards,
GNetwork Customer Service Team
All resolved!
Fazle was incredibly helpful and found the problem straight away. He was able to resolve all our issues efficiently and professionally. 100% recommend!
4 March 2026
Unprompted review
Reply from G. Network
Hello Titi,
Fantastic to hear! We are so glad Fazle was able to identify and resolve the issue quickly and professionally. Your recommendation means a lot, thank you for sharing your experience!
Regards,
GNetwork Customer Service Team
Reply from G. Network
Hi Clare,
Thank you for your kind feedback! We are thrilled to hear you had a great experience and that our installation team provided excellent service. We will be sure to pass on your praise!
Regards,
GNetwork Customer Service Team
Helpful and neat
Fazle,
Helpful and neat. Rang giving me notice of early arrival.
Carries out the repairs - kept me informed of progress
3 March 2026
Unprompted review
Reply from G. Network
Hello RobSea,
Thank you for sharing your feedback! We are delighted to hear that Fazle was helpful, neat, and kept you well informed throughout the repair. Giving advance notice and communicating clearly are exactly the standards we aim for, and it is great to know this was reflected in your experience. We truly appreciate your comments!
Regards,
GNetwork Customer Service Team
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