Gainsborough Showers Reviews 

218
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is completely straightforward, and they really appreciate that replacement products typically arrive very quickly and securely packaged. Consumers often highlight the overall reliable service, noting that items are very easy to install and work perfectly right away without causing any unexpected trouble. However, some reviewers were not happy with occasional delivery delays, poor courier handling, and extended waiting times before items were finally dispatched. A few other people also felt that packages occasionally arrived damaged, or experienced frustrating issues with missing components upon delivery that took time to resolve.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting items that are very good and work fine.... See more

Delivery service

People report ambiguous experiences with delivery_service, as opinions and outcomes vary widely among... See more

Order

Customers consistently note positive experiences with order processes that are described as straightforward... See more

Service

Users describe positive interactions with service, highlighting fast dispatch and helpful advice over the... See more

Quality

Reviewers express ambiguous feedback about quality, with mixed experiences reported across different... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The shower is great , first one lasted 36 years so naturally I would go for same brand again. It was delivered on time but you are left in the dark slightly regarding delivery and they don't seem... See more

Rated 4 out of 5 stars

Ordering was straight forward and simple Unfortunately the dispatch email was not sent otherwise everything was OK As for the delivery company DPD they were somewhat less than professional not onl... See more

Rated 5 out of 5 stars

Shower engine arrived when expected and has now been fitted and works fine. Although it took DPD Local three attempts to deliver running out of time on the first two attempts and the box was damaged... See more

Rated 5 out of 5 stars

Had bought a new shower head which wasn't suitable for the electric shower. Caused a forced leak. Went onto the Gainsborough website, ordered new engine. Received promptly, well packaged. Working perf... See more



Company details

  1. #94 of 107 best companies in Bathroom Renovator

Written by the company

With nearly 50 years in the bathroom and shower industry, Gainsborough have been creating exceptional showers since 1972. We pride ourselves in providing high quality showers at affordable prices, with a dedicated UK based Customer Service team who are on hand to help with any queries you may have.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(218)

98 reviews in the last 12 months

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Rated 1 out of 5 stars

No delivery received

No delivery received
Not the product’s fault but cannot review on something I have not received
DPD delivery service is very poor
And have made no attempt to deliver just send text

Still waiting for delivery

27 November 2025
Gainsborough Showers logo

Reply from Gainsborough Showers

We’re sorry to hear about the delivery issue and completely understand how frustrating this must be. Although DPD handles the delivery, we hope your product has now arrived?

If it has, we would love it if you could update your review to reflect your experience with the product, your feedback means a lot to us, and we want to make sure you’re happy with your purchase.

If you still haven’t received your order, please let us know and we’ll do everything we can to get this resolved quickly.

Thanks

Rated 1 out of 5 stars

1 out of 10

1 out of 10
I ordered a hose and showerhead paid £ 53.00 and all I got was a hose. They can't even take orders correctly despite it being a online order not on phone where mistakes can happen
Despite email with reciept they have not even bothered to acknowledge my correspondence.
The em was sent 5 days back
We have been without a showerhead for days now.
You get to know a company only by it's after service.
Nat shower spares on the other hand excellent service and after service
Buy your gainsborough from them

14 November 2025
Rated 4 out of 5 stars

The shower is great

The shower is great , first one lasted 36 years so naturally I would go for same brand again.
It was delivered on time but you are left in the dark slightly regarding delivery and they don't seem to have any humans to talk to if your making general enquiries , they will reply to emails after about a week .
However , I ordered and received as promised so all is good , thank you!

13 November 2025
Rated 5 out of 5 stars

Compatible replacement

We're able to find the compatible direct replacement to our unit as older model discontinued. So far, all is well.
This is now our third over 15 plus years from Gainsborough.

12 November 2025
Gainsborough Showers logo

Reply from Gainsborough Showers

Thanks for continuing to choose Gainsborough!

Rated 2 out of 5 stars

The internet site said 35% applied at…

The internet site said 35% applied at checkout but this did not happen. I paid full price.

12 November 2025
Gainsborough Showers logo

Reply from Gainsborough Showers

Thanks so much for your review! We had a look at your order and wanted to share that the original price was £166.66, and you paid £108.33 +VAT, which includes the discount.

Could you let us know what made it seem like the discount wasn’t applied? Your feedback is really valuable, and we’ll use it to make the website clearer for future customers.

Thanks for bringing this to our attention!

Rated 1 out of 5 stars

Shower not great from installation

Shower not great from installation, poor heating the water . Then control of the hot , pressure poor on controlling the water temperature. Not cheap £179.00 plus another £150.00 to install it . Customer service not at all helpful, this shower just two years old. Avoid buying life span poor

23 November 2025
Unprompted review
Gainsborough Showers logo

Reply from Gainsborough Showers

Hello, I’m sorry to hear of the issues, please can you forward your full name, postal address and the best telephone number to contact you on to social@aqualisa.co.uk in order for me to have a look into this for you? Sophie

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