Galaxy Flights Reviews 

150
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, patient, and professional throughout the entire booking process. People note that the service is smooth, efficient, and stress-free, making complex travel arrangements much easier to handle. Travelers appreciate the clear advice and personalized guidance provided by agents. Some reviewers were not happy with unexpected price increases, deposit issues, and additional fees requested after booking. A few other consumers also felt quite frustrated because the flight prices advertised online did not match what was actually available when speaking with agents.

What people talk about most

Staff

Customers had great satisfaction with the staff, frequently highlighting helpful representatives who go above... See more

Service

Consumers find service to be exceptionally positive, frequently praising the reliable, helpful, and... See more

Customer service

People report positive experiences with customer service, consistently praising the supportive, patient, and... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting helpful assistance and... See more

Price

Clients share ambiguous opinions on price, with some reviewers praising agents for finding the best rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I always buy my flight tickets online. This time, I was having a lot of difficulty getting the right flight to Kenya .I contacted Galaxy flights and spoke to Jamie sales representative .He was god... See more

Rated 5 out of 5 stars

Although I had a limited budget, Nikki Hayes, my contact, was very helpful. She understood and tried her best to find something suitable . I Can't fault their service and confident Nikki in particular... See more

Rated 5 out of 5 stars

Victor, was extremely professional, personable and polite throughout the whole exchange. His customer service skill was very supportive . He provided clear advice and outlined options . Navigating... See more

Company replied

Rated 5 out of 5 stars

I booked my flights for the first time with Galaxy Flights, and I must say, Agent Max was amazing! He answered all my queries promptly, and the booking process was very easy. I received my flight tick... See more

Company replied


Company details

  1. Travel agent
  2. Cruise Travel Agency
  3. Flights search site

Written by the company

Galaxy Flights is a leading travel company operating under the brand Galaxy Travel LTD with sub-brands Galaxy Holidays and Galaxy Cruises. We are committed to delivering seamless and memorable travel experiences to our customers worldwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(150)

128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Let John help you

Thank you john... John who was thorough, professional and friendly. He searched and found the schedule I was looking for and answered my queries. I will definitely recommend his service.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Rex is a star!

Rex is an exceptional team member who is always very helpful and supportive. For all my bookings, I choose Rex and always request his service because he goes above and beyond. He has never shown any sign of sarcasm or rudeness, even when I felt stressed. Instead, he was reassuring and consistently put my needs first as a customer. Rex has a great character; he is calm and patient throughout. I strongly believe he deserves a promotion and should be considered for a lead and trainer role within the team.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Galaxy travel company treated us very…

Galaxy travel company treated us very professionally. Nothing was too much for them. Helping us in every way. Also helping us to check in on our way home. I regard Sebi Brown as a top man in making our flight and holiday a great experience. Mrs Dooley.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Steve helped us a lot in a last minute…

Steve helped us a lot in a last minute change of flights that we needed. He was very helpful from start to finish and made the whole experience much easier, I will defo be getting in contact with him again.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Many thanks to Nathan Cole @ Galaxy…

Many thanks to Nathan Cole @ Galaxy Flights on our flight booking UK to IND on one of the premium airlines QR. Appreciate Nathan, as he has offered us excellent service on below most needed things .
Clear communication, ( professional)
Fast problem-solving,
And the ability to find the best price,
He has offered us even online checkin and seat reservation on travel day in order to make our journey smooth and pleasant.
Thanks & Regards,
Eldhose

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service recieved


As a family who travel extensively, we know how important it is to have a travel service that is professional, helpful, efficient and, above all, reliable. Over the years, we have found that working with Nelson at Galaxy Flights has made our holiday experiences completely faultless.
Nelson is absolutely brilliant. He knows us, understands what we like, and has a real understanding of the quality and type of holidays we enjoy. Every single time, he goes above and beyond to create a package that is perfectly suited to myself and our family.
The personal service he provides is exceptional. Even when third parties have made errors Nelson always rectified them We never feel like just another booking Nelson genuinely takes the time to understand what we want and makes sure every detail is right. As a result, we have created some fantastic family memories through the holidays he has arranged for us.
That personal knowledge, attention to detail and consistently outstanding service are exactly why we keep coming back to Nelson year after year. We have complete trust in him and know that we are in safe hands.
He is a credit to Galaxy Flights, and we couldn't recommend him highly enough. He's simply brilliant, and we'll continue to use him for many years to come.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

A very personal touch

I always buy my flight tickets online. This time, I was having a lot of difficulty getting the right flight to Kenya .I contacted Galaxy flights and spoke to Jamie sales representative .He was god sent ,very helpful, supportive and assisted me through the technical hurdle of computers, and most of all gave me an excellent deal. At age of 78yrs my knowledge of computers is very limited , I was very satisfied .I would recommend Galaxy flights to anyone .

17 August 2026
Unprompted review
Rated 5 out of 5 stars

The best deals brokers

This is my third time that I booked the ticket with this company. They give me the best deals. Steve provide the best customer service as being customer we have many queries as I usually book for my parents. He provides all the solutions at earliest. I never met him personally but you must find him very useful for your next trip. I must recommend Galaxy Flights to book your tickets for your mext journey.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Greeting

I'd like thank you for a good service, specialy the best job doing by the Agent Oscar, I thank you so much

Best regards

Omar

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Even though the flight was cancelled (…

Even though the flight was cancelled ( did not the the date I was looking for ), I experienced a great customer experience, very satisfied with the interaction and the feedback and the readiness to ensure I secure a flight within my budget and the time I needed. Great team with good customer support

16 August 2026
Unprompted review

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