I always buy my flight tickets online. This time, I was having a lot of difficulty getting the right flight to Kenya .I contacted Galaxy flights and spoke to Jamie sales representative .He was god... See more
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Galaxy Flights is a leading travel company operating under the brand Galaxy Travel LTD with sub-brands Galaxy Holidays and Galaxy Cruises. We are committed to delivering seamless and memorable travel experiences to our customers worldwide.
Contact info
2 Manor House Lane, Datchet, England, SL3 9EB , Slough, United Kingdom
- +442080444488
- support@galaxyflights.co.uk
- galaxyflights.co.uk
No recent history of asking for reviews
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Replied to 9% of negative reviews
Typically replies within 24 hours
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Amazing customer service
I recently needed to book an urgent flight due to a death in my family, and I cannot thank Jamie Smith enough for the outstanding service he provided.
From the very beginning, Jamie was incredibly empathetic, compassionate and understanding. He took the time to listen to my situation, offered clear and helpful advice, and genuinely cared about finding me the best possible flight options. He even called me back several times to make sure I had all the information I needed and that I was getting the most suitable flights.
What impressed me most was that Jamie's support didn't end once the booking was complete. He made sure everything at the airport went smoothly and checked that there were no issues or problems with my journey. His professionalism, kindness and dedication went far beyond what I expected.
During such a difficult time for my family, Jamie's exceptional customer service made a huge difference and took away a lot of the stress. He is a true credit to the company, and I sincerely hope his outstanding efforts are recognised. Thank you, Jamie, for your compassion and first-class service.
I would say the quality of the…presence
I would say the quality of the personality the staff is able and willing to display to customers.
I spoke to RYAN for the first time and…
I spoke to RYAN for the first time and he was extremely helpful and professional and I would recommend him for flights etc
All of the reviews wrote are fictisious…
All of the reviews wrote are fictisious for galaxy flights all the people from galaxy flights were rude
i have been booking with Galaxy flights…
i have been booking with Galaxy flights from last 3 years and much satisfied with the customer service and with good price.The guy i deal with is john .he is very helpful.
Jamaica Flight
Very easy to get the flight I wanted, not the first time we've asked John to find us a flight but I would definately recommend him.
Great service!
Great service!
Rex is very supportive, helpful and detail
Also, he offer you the greater options to help you save your time and cost
They do a rebooking scam
They do a rebooking scam. They tell you your existing flight needs to be 'canceled and rebooked', for which they say you'll be charged a 2nd time, and the original charge refunded. Then they never get around to refunding the original charge. Liars and scammers; avoid.
The company representative Sean was…
The company representative Sean was helpful and courteous. He communicated with me when promised.
Interacting with Jamie....
Interacting with Jamie with clear explanation as what's required in the process of making a booking and responses to emails and the process of payment
I found this service 5 star quality!
I found this service 5 star quality!! Rex has been an ABSOLUTELY AMAZING assistant to me every step of the way. He found me the best price, the most convenient flights and he was always there no matter what time, to answer any questions I had. In using this service,(as a lone traveller) I really felt like I had my own personal travel companion. Highly recommend- a friendly, caring and great communication service with Rex!
Initial problem resolved quickly and efficiently in the end !
I have to confess I had a major problem with my original booking when I discovered at the last minute to my horror that I had apparently only paid a deposit rather than the full fare which I was sure I had done when I booked on line.. there was no indication on the website so I was not at all happy.
That said, the company dealt with my complaints very professionally and eventually we came to a settlement which Nelson was involved in and his service and response was excellent so it was a good outcome in the end.
I am really happy with Sarah she is helpful staff
Am really happy with her help and I would say she is nice and helpful staff
Nelson was great and helped us find the…
Nelson was great and helped us find the flights we were looking for
Thank you
Nelson has been a great help to us and…
Nelson has been a great help to us and we realy appreciate all that he has done for us thank you..
The experience with Galaxy Tours was…
The experience with Galaxy Flights was great. The representative - JOHN whom I dealt with was helpful, polite and always available to help out with all queries and doubt , if any. Whatever was committed as part of the package was honoured. I had booked my holiday at Anatalya (Turkey) with Galaxy Tours from 2nd May till 8th May 2026 for me and m wife. Highly recommended
I booked my flight with Fly watchers…
I booked my flight with Fly watchers today. It appeared to be simple and easier. Henry the member of the team I spoke with answered any questions I had regarding my flight and any concerns.
Thanks you REX for help me to my ticket
Thanks you REX for help me to my ticket
Very good servies
My experience with this company was…that it was very professional and very helpful
My experience with this company was that it was very efficient and I will recommend it to my friends and family and I must thank Sarah Parker for all her help and patience in arranging my booking for me
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