We rented a medium car in Olbia for 2 weeks in August, and we got a bigger car, a hybrid. Lot of our holiday's time was spent to find charges and wait for loading, their is not so many and not so fast... See more
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Dangerous vehicle and no customer support. We hired a minibus from Milan for 4 days in the Italian Alps for a wedding event. The vehicle developed a brake fault including warning messages on th... See more
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With a fully comprehensive insurance, a deposit of €100 had to be paid. After inspection of the car without any damage, (certified in a document) we were told that the deposit would be refunded imm... See more
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Rental company that exists by scamming customers. They will always try to pin extra costs on you and forcing you to sign. Be very aware of this agressive tactic which some people will feel unsafe beca... See more
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Company details
Written by the company
Galdierirent offre servizio di noleggio a lungo termine, con oltre 100 Point in affiliazione e 6 Sedi Direzionali in tutta Italia. Galdierirent a car offre servizi di noleggio a breve termine nei principali aeroporti e stazioni d'Italia.
Contact info
2.1
Poor
980 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 2 weeks
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Terrible/Horrendous/Shocking
Terrible. Use someone else. Their main objective seems to be to invent problems to hammer you on the deposit.
I used the Cagliari office and still haven't had my deposit back nearly 3 months later. The company replied to my review leaving a customer care address that rejects my emails. Absolute robbers.
26 July 2025
Unprompted review
Reply from Galdierirent
Dear Mr. Norris,
we have carefully read your comment and are sorry to hear about your experience.
We were unable to trace your rental experience, and if you would like to discuss what happened, please contact us at customer.care@galiderirent.it.
We will be happy to provide you with the assistance you require.
Service , hidden costs
The company is about 15 minute drive from airport. You have to wait for mini-bus pick up. The car was not the one we chose, but similar so we were happy. Insurance was via a third party which was not made clear at time of booking, avoid this option as it has nothing to do with the rental company and you will have to payout and then reclaim any accident costs, so you’ll be out of pocket for a while until the insurance pays out. The car was not clean when picked up. We video’d the car during pickup. Lots of manual paperwork and large deposits 2000 EUR later we were able to start our vacation.
Leave an extra hour for drop off. There was a large queue which took a while to clear. They only had one mini bus which was full so we had to wait a while for it to return. Seats 8 people.
Staff not particularly friendly, as someone who works in sales, I would strongly recommend they all attend training. At the very least smile and look like you’re happy to serve you customers.
Would I use again, maybe, but would look for better alternatives first.
22 July 2025
Unprompted review
Reply from Galdierirent
Dear Mr Mike,
we have carefully read your review. We are sorry to hear about your experience and would have liked to discuss it further with you; however, we were unable to trace your booking and the rental station you chose.
Let's go over the points together to address your comments.
At the time of booking, it is not possible to choose a particular car model.
At the time of pick-up, however, you are guaranteed a car that falls within the chosen category.
We are glad that you liked the car and that this contributed to your satisfaction.
As you described, third-party insurance (such as that taken out with brokers or credit cards) covers the cost of any incident later with a refund, as it is the customer who pays the excess to the company in advance. With direct insurance coverage, the excess amount is waived immediately.
We are sorry that the cleanliness of the car did not meet your expectations and that you found our staff unfriendly.
These are points of attention that we will pay more attention to in the future.
During peak season, crowds can cause delays at the shuttle and queues at the counter.
Our staff are always attentive to customers' needs and requests and always offer the best possible solution at that specific moment.
We trust that you will reconsider your experience with our company in the future.
Horrible experience
Horrible experience! We were late arriving in Catania Sicily due to flight delays which was out of our control, so they gave our car away, which we understand. The unacceptable part was they tried to keep our money and offer a similar car for double! How were they harmed? They got paid by someone else for the car. They are located at the airport, this must happen all the time, what a scam! Why should they get paid twice for the same car?! Can you imagine dealing with this after 24 hrs of travel. Disputed it through the credit card company and won.
1 April 2025
Unprompted review
Reply from Galdierirent
Dear Sicily Travel,
we have carefully read your review and are sorry to hear about your experience.
Although we were unable to trace your experience, we would like to take this opportunity to offer some clarification.
In accordance with our rental terms and conditions, “If the customer arrives at the desk late for their reservation, the car will be held available for up to 59 minutes after the scheduled pick-up time.” In such cases, we recommend contacting the rental station by phone, text message/WhatsApp, or email as soon as you become aware of the possible delay. After this grace period, the station may allocate the car to other customers. Our colleagues at the Catania rental station, understanding the difficulty of the situation, offered you a new car at the walk-in rate. However, you decided not to proceed in this manner.
Finally, our company does not accept advance payments. From what you have reported, we understand that your reservation was made through a business partner who may require advance payment for the rental. In such cases, we advise customers to contact the broker to assess whether the conditions for a refund exist.
We trust that, with these clarifications, you will be able to reevaluate your experience with our brand.
Terrible Car Rental Experience in…
Terrible Car Rental Experience in Palermo, Italy
The whole experience was extremely disappointing from start to finish.
First of all, the car was not waiting at the airport. Instead, it was parked over 10 km away. There were no signs or directions to the rental office. I had to call them myself to find out I was expected to be picked up and driven 10 minutes outside the airport. Only one person was allowed to go collect the car, which meant I had to leave my daughters waiting in a parking garage in 33-degree heat while I sorted everything out.
When I finally received the car, it was much smaller than what I had booked and paid for. The entire process took two hours just to get the keys and return to pick up my family.
Returning the car was even worse. The staff inspected it as if we were hiding something, clearly determined to find any excuse to add extra charges. They ended up claiming there was a scratch worth 300 euros—something completely impossible to notice when we picked it up. The woman checking the vehicle seemed to have no other purpose than to invent damages. Was she paid on commission for every extra fee she could charge?
Now I have to waste even more time dealing with my insurance company to dispute these ridiculous claims.
Overall, this was an awful and unprofessional experience I would not recommend to anyone.
12 July 2025
Unprompted review
Reply from Galdierirent
Dear Kring,
we have carefully read your reflections, which have greatly impressed us.
Our colleagues at the Palermo Office Station have helped us reconstruct your experience with our company.
We are sorry for the misunderstanding regarding the location of our Palermo office. All booking confirmations and vouchers, including those from business partners, clearly indicate whether the office is inside the airport and how this can be reached, whether on foot or by shuttle. In both cases there are specific detailed directions and a phone number to refer to for assistance.
In peak season, even the shuttle service suffers from some slowdowns due to the influx of customers, and what you shared is certainly food for thought for us to improve. Staff, at such times, reorganize flows to allow faster access to the office.
With reference to the car you were offered, we have checked internally. When booking, the customer reserves a car belonging to a specific category. It is not possible to choose a specific model and/or a specific power supply. In fact, the model of the car depends on the availability of the rental station at the time of pickup. The car that was provided to you was new, on your first rental outing, and of a higher category than the one you selected when booking.
Upon return of the car, during routine checks, our colleagues verified the presence of a scratch on the rear bumper, documenting them with photos. Against this, in the absence of direct coverage with our company, in full accordance with the terms and conditions of the rental agreement and the damage table, both published on our website, they charged the amount corresponding to the damage deductibles.
Dont rent!
We rented the car in Palermo. Don’t do the same mistake as us.
From the very beginning, the process was disappointing. The pickup at the airport was extremely slow, with NO signage or instructions on where to go. When the shuttle finalen arrived only one member of our family was allowed to ride the shuttle to the office 15 minutes ride away. That meaning the rest of us waiting unnecessarily. The entire process took several hours before we were finally given a car.
To make matters worse, the car we received was not the one we had booked. It was significantly smaller than what was agreed upon, which caused a great deal of inconvenience during our trip.
Additionally, the insurance was handled by a third-party provider, which was not clearly communicated at the time of booking. Upon returning the car, the inspection process was unusually thorough, clearly aimed at finding any possible damage. It felt as though your staff were actively looking for an excuse to charge us — as tourists — for something we did not do. A minor scratch was pointed out, and we were made to feel as if we were being scammed (and cost us €310)
The staff were unfriendly, unhelpful, and provided no sense of customer service. Overall, it was a frustrating and unpleasant experience, and we left feeling taken advantage of.
We will never rent from this company again, and we strongly advise other to reconsider before doing so!
16 July 2025
Unprompted review
Reply from Galdierirent
Dear Rakke Sundwell,
we have carefully read your reflections, which have impressed us.
Our colleagues at the Palermo Office Station have helped us reconstruct your experience with our company.
We are sorry for the misunderstanding regarding the location of our Palermo office.
All booking confirmations and vouchers, including those from business partners, clearly indicate whether the office is inside the airport and how this can be reached, whether on foot or by shuttle. In both cases there are specific detailed directions and a phone number to refer to for assistance.
In peak season, even the shuttle service suffers from some slowdowns due to the influx of customers, and what you shared is certainly food for thought for us to improve. Staff, at such times, reorganize flows to allow faster access to the office.
With reference to the car you were offered, we have checked internally.
When booking, the customer reserves a car belonging to a specific category. It is not possible to choose a specific model and/or a specific power supply.
In fact, the model of the car depends on the availability of the rental station at the time of pickup. The car that was provided to you was new, on your first rental outing, and of a higher category than the one you selected when booking.
Upon return of the car, during routine checks, our colleagues verified the presence of a scratch on the rear bumper, documenting them with photos.
Against this, in the absence of direct coverage with our company, in full accordance with the terms and conditions of the rental agreement and the damage table, both published on our website, they charged the amount corresponding to the damage deductibles.
I would not recommend you at all
I would not recommend you at all,
Because Car jet provide me with
Not relevant quote about the renting the car,
Also the instructions on the voucher which i had to
Use has a wrong instruction how to find the
Pick up/Drop off place
And the car insurance which they give me
Do the Total
!!! FOUR !!! times more from the online booking
Avoid them
No happy at ALL
12 July 2025
Unprompted review
Reply from Galdierirent
Dear Mr DUHO,
we have carefully read your review and are sorry to hear about your experience.
Firstly, thank you for letting us know about the difficulty you had in reaching the shuttle pick-up point despite the directions provided on the broker's voucher.
We are aware that there is construction work at the airport that may affect directions, and this is something we are working to improve for a better customer experience.
Regarding insurance coverage, we understand that the staff in Bergamo explained the differences between the insurance purchased through the broker and the insurance purchased directly from our company. Insurance purchased through a broker covers any expenses exclusively through a reimbursement process after the rental.
If you wish to reduce or eliminate deductibles from the outset, you can purchase insurance coverage directly from us.
Whether or not to purchase coverage is a choice made by the customer and is not mandatory to proceed with the rental.
We trust that you will reconsider your experience with our company in the future.
Pleasant and fast experience
No complaints whatsoever about the process (pick-up, state of car, return).
4 July 2025
Unprompted review
Reply from Galdierirent
Dear Mr Diaconu,
we're happy to read that you stay good with us.
See you soon.
Misleading Rental Terms and Unprofessional Staff
We have travelled the world - even rented cars in Italy before - and never experienced this problem!
We rented a budget car from this company and walked 30 minutes to reach the remote pick-up center outside Venice Airport. Upon arrival, we were denied the rental because we only had a debit card instead of a credit card. When we expressed our surprise, we were told we were being “rude and stupid” for not having read the terms and conditions, and were asked to leave without a car. The employee at the Galdieri desk told us to try one of the other companies in the “rural area.”
The couple next to us faced the exact same issue and received the same dismissive treatment.
14 July 2025
Unprompted review
Reply from Galdierirent
Dear Kunde,
we have carefully read your review and are sorry to hear about your experience.
First, we would like to apologize for your perception of the station staff's behavior.
We are certain that it was not the staff's intention to be rude to you. In any case, we will investigate internally to prevent this from happening again.
With regard to the payment method, we can confirm that our rental terms and conditions clearly state that the accepted payment methods are VISA or MasterCard credit cards.
We do not accept payments by Diners Club, American Express, prepaid cards, debit cards, PostePay, virtual credit cards, or cash. It is not essential for the credit card numbers to be embossed, but it is important that the card is a Visa or Mastercard credit card and that it bears the name of the contract holder, as well as the driver of the car and the card's expiry date.
The failure to collect the vehicle was not due to a lack of willingness to assist you, but only to the impossibility of proceeding in contravention of the rental conditions established in the contract.
We trust that with these clarifications you will be able to reevaluate your experience with our company.
Budget Car Rental - Read the T&Cs
It’s pretty apparent that this rental company’s main goal is to make the most money from your rental.
Rented a mid range car from their Venice airport branch. Bus pickup from the airport was pretty smooth (although had to wait 40mins) the driver wasn’t very helpful
When you get to the branch, there was a queue of people waiting as they had concerns about being changed extra for additional that weren’t made clear or frustrated over bringing cars back and being charged for additional issues.
When we got our car, it was dirty, no water in the jets - but thankfully took out their full insurance (so didn’t care to check over the car)
While bringing the car back at the end of our rental the staff at the office clearly couldn’t care less but wanted the thoroughly check out the car for bumps and scratches which I explained I have full insurance for.
I have given this a ⭐️ as I’m still waiting on my deposit (again then trying to hold onto money as long as possible)
I would give them ⭐️⭐️⭐️ if the customer service was less money grabbing and more about you enjoying your holiday.
I would recommend this rental - but as a budget rental and advise to take out full insurance [directly with them] and carefully read the T&C because they will charge you extra if you fail to adhere to them.
(If I get my deposit back? I’ll update this to 3 stars)
24 June 2025
Unprompted review
Reply from Galdierirent
Dear Liam,
we have carefully read your comment and are sorry to hear about your experience.
Although we have been unable to trace your rental experience, we would like to take this opportunity to provide some clarification.
During the high season, the shuttle service experiences some delays due to the flow of customers choosing our brand.
Your report is certainly food for thought for us, so that we can improve.
About your perception of people in line worrying about possible additional costs, we would like to clarify that our company operates transparently.
There are no surprises: everything is indicated in our rental terms and conditions, which are correctly published on our website and accessible to everyone.
Furthermore, before signing the rental contract, our staff takes great care to ensure that the customer is fully informed and has no surprises. It is then always up to the customer to decide how to proceed.
Since every customer has the right to receive an updated damage list, staff are required to check the condition of the vehicle upon each entry and exit, regardless of whether insurance coverage has been taken out. We regret that you perceived a normal routine check as a search for damage, but this procedure is designed to protect the customer.
With reference to the deposit, our operators release it at the end of the rental contract and issue the customer with the appropriate receipt.
The time taken for the funds to be released and made available on the credit card depends on the credit card companies and interbank circuits.
Sometimes the funds may not be immediately available on the credit limit, and it may take 7 to 30 days from the release receipt.
In these cases, we suggest that the customer contact the customer service department of their credit card circuit.
If you would like further information, please write to customer.care@galdierirent.it.
AVOID AVOID AVOID this company
AVOID AVOID AVOID this company ! Unfortunately there isn't a 0 star option so I am forced to give a 1 star rating.
Our flight was delayed due to no fault of our own. When we arrived at 9.50pm to collect the car at Catania airport, the desk was closed as they go home at 9.30pm. Don't know of any other car hire company that clocks off early, all the other main hire companies were still open.
We met another couple at the desk with the same problem, they had received a WhatsApp message from GaldieriRent confirming collection time - that customer advised that they informed GaldieriRent immediately that the plane was delayed but they did not reply to them.
This company does not ask for a Flight number when booking, if they had then they would have known we were slightly delayed.
They left us stranded at the airport as unable to find another hire company that had availability.
This company adamantly refused to return our pre-paid payment as said they only hold cars up to one hour after arranged pick up time ..... what a joke, don't they know that planes get delayed ? This is just a way to rip you off and keep your money.
They are just rip off merchants that want to get home early and without providing any customer care. Oh and rang their phone number to get help and of course nobody answered. How they sleep at night knowing they are ripping people off is beyond me.
Seriously do not hire a car off this company, it will cost you more in the long run. Best advice I can give is : If you buy cheap it will cost you twice !
Update : Reply received from this company is laughable. They suggested I contact their business partner for a refund. I did that already and they tried really hard to get a full refund from this company but they full blank refused to give me any of my money back.
27 June 2025
Unprompted review
Reply from Galdierirent
Dear Mr Adrian,
we read your comment carefully and are sorry for what you shared.
Our terms and conditions of hire, available on the website, state that our cars are available for 59 minutes from the time of booking. After this grace period, the car returns to the availability of the rental station and can be used for other bookings.
Our local offices have fixed, public opening hours, which are also shown on the booking vouchers. Should, for various reasons, the customer be delayed with respect to the booking time, it is suggested that he/she contact the rental point by phone, via WhatsApp/SMS, and possibly the business partner with whom the booking was made to find the best possible solution.
We would like to point out that our company does not require payment in advance. From this we assume that you have booked through one of our business partners. If this is the case, we invite you to contact the dedicated service department to check with them about the possibility of a refund.
DONT AVOID IF YOU WANT TO PAY AN…
DONT AVOID IF YOU WANT TO PAY AN ADDITIONAL AMOUNT FOR THE SCRATCHES THAT ARE NOT DONE BY YOURSELF!
5 July 2025
Unprompted review
Reply from Galdierirent
Dear Mrs Ozgecan “Oz” Kalayci,
we have read your review carefully.
Our checks show that your practice is being handled by the dedicated team and that they have provided you with the relevant explanations.
RESOLVED: Charged for tire repair kit that was not present at pick up
Pick up was all good and couteous. However, car was dirty and had not been valleted. Tire repair kit was not mentioned at pick up but was charged for at return. Federica was unhelpful and pretty rude. While she promised to check if kit had been put somewhere else (under seat or else where) she did not. I was forced to pay the rip off price of €188 which is far more than a new tire for an accessory that was not mentioned or provided at point of rental.
UPDATE
I would like to add that following my complaint to the Head office and a full description of events, Galdieri Rent carried out a full investigation and refunded my money in full. I am grateful of that and I am satisfied with the outcome. Thank you Galdieri Rent.
29 June 2025
Unprompted review
Reply from Galdierirent
Dear Mr Dino,
we have read your comment carefully and are sorry for what you have shared.
We would like to discuss your concern further and, for this reason, we invite you to contact us at customer.care@galderirent.it, taking care to give us the details of the holder of the rental contract, the place and the period in which you used the service.
We are confident that we will be able to assist you in a personalised manner.
Great experience
Great experience! Everything went fast and smoothly. The staff was super friendly and helpful throughout the whole process. When the shuttle bus didn’t show up, they even gave us a ride directly to the terminal. Very professional service — would definitely rent from them again!
24 June 2025
Unprompted review
Reply from Galdierirent
Dear Cesc Patón,
we are very sorry for your comment.
As is standard practice, colleagues at the rental points carry out constant checks on the cars at every exit and entrance.
For the greatest possible transparency, the customer himself can report any scratches, damages, dents before proceeding with the car rental by means of photos or videos.
In addition, at the time of contract stipulation, the customer is always presented with a list of the damages present on the car at the time of delivery, which he signs for acknowledgement and acceptance.
When the car is returned, during routine checks on delivery, colleagues who verify the presence of a scratch, damage, dent document it with photos and, in the absence of direct coverage with our company, in full agreement with the terms and conditions of the rental contract and the damage table, both published on our website, proceed, upon acceptance, to charge the amount corresponding to the deductible.
Since we are unable to investigate your request without further information, please write to customer.care@galdierirent.it.
We are at your disposal.
Terrible my flight was delayed and my…
Terrible my flight was delayed and my case was ages coming through . When I got there they said my voucher was expired. This has never happened with any other company ever. I went straight there but they don't take your flight number as other companies do.
It cost me €200Euros more to book at short notice online with another company. Terrible.
23 June 2025
Unprompted review
Reply from Galdierirent
Dear Mrs Kent,
we are very sorry about the evaluation. We have carefully read what you wanted to share and would like to take this opportunity to clarify what happened.
As stated in the terms and conditions "In the event that the customer arrives at the desk later than the booking time, the car will be kept available up to a maximum of 59 minutes after the scheduled pick-up time.” When you came to our rental desk, as the grace period had elapsed, the booked car was no longer available.
We are sorry for this misunderstanding and hope that you will re-evaluate your experience with our company in the future.
I would leave a 0
I would leave a 0, but unfortunately it doesn’t allow that… Booked with Visa credit card and when arrived, was told apparently they don’t accept credit card issued by Revolut… luckily my wife had a different credit card with her, but was charged 104€ extra for changing name and adding extra driver. As they say: cheap comes at the price… overall costs same as one of the main companies in the end. We will see how it goes with returning as they charged 1200€ deposit as well…
22 June 2025
Unprompted review
Reply from Galdierirent
Dear Mr. Audrius,
we have read your review carefully and in view of what you shared we would like to take this opportunity to recall what is written in our terms and conditions.
The accepted methods of payment are VISA or MasterCard credit cards. Payments with Diners Club Card, American Express, Prepaid Cards, Debit Cards, PostePay, Virtual Credit Cards or cash are not accepted.
It is not essential that the credit card numbers are embossed, but it is important that it is a Visa or MasterCard, and that the name of the contract holder, as well as the driver of the car, and the expiry date of the card are stated on it. The same credit card must be used for the deposit.
Your card, although belonging to the VISA circuit, was issued by a virtual bank, not accepted by our company.
We regret this misunderstanding and hope that you will be able to re-evaluate your experience with our company in the future.
never more
I have to point out the unfair practices of this company. Cancel your reservation, where you will lose your payment or pay more! Moreover, as soon as your flight is delayed, or you book at a time when you do not know what time you will land and give an approximate time, this company does you a huge favor by not canceling your reservation - they are good, right!? You are in a situation where there is no way back, they put customers in a dead end. Every time I rented a car, it did not matter if it was a credit or debit card - not here! You pay an absurd amount of insurance for not having a credit card! All you have to do is block the amount they need, but that is not possible here! Never again! As a wait, I was not the only one who had this problem, apparently it is standard for the company - to squeeze tourists!
3 June 2025
Unprompted review
Reply from Galdierirent
Dear Mrs Petra,
we have read your review carefully and are sorry for what you have shared.
We have not been able to trace your booking back to reconstruct your experience with our company and therefore invite you to write to customer.care@galdierirent.it for dedicated assistance.
We are at your disposal to discuss your request further.
Gualdieri rent : Left stranded without a car.
Gualdieri rent : Left stranded without a car.
Mid June, we rented a car from Gualdieri rent in Fiumicino (Rome airport) through Discover cars (confirmation number D010722169-DHS5). We had rented several times before with Discover cars in many european countries with no problem whatsoever. This time (and for the first time in decades of travelling to Europe), we were denied our paid for rental when showing our Canadian drivers licence in spite of the fact that the contract states that : « A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit. ». Canadian driver licences are written in French or in English thus in Roman letters.
The Gualdieri rent employee was hostile, rude and refused any form of help. When we requested that he contact Discover cars to clarify the situation (we had just landed from a transatlantic flight and did no have an international phone), he put us in contact with someone who spoke English with a heavy Italian accent claiming to be a representative of Discover cars. That person was of no help either, repeating that we needed an international drivers licence and that we were not entitled to a refund … We now doubt that the person on the phone was from Discover cars and feel that Discover cars should investigate this incident as it could be a serious offense of impersonating someone (the phone call was made from Gualdieri rent in Fiumicino on June 13, 2025).
Basically we were left stranded without a car and no refund. As we had booked several reservations in Toscany, we returned to the airport and rented a car with one of the well established car rental companies and had no problems whatsoever with our Canadian drivers licence.
We feel travellers should be made aware of Guadieri rents attitude toward their customers, their lack of respect and their lack of honesty.
Other reviews of Gualdieri customers state that were charged for pre-existing damages to their rental car … Draw your own conclusions.
We fell that Discovery cars has the responsability to ensure that the companies that they advertise and promote are honest.
As always : Caveat emptor!
13 June 2025
Unprompted review
Reply from Galdierirent
Dear Mr Chris,
we read your comment carefully and we had noted that you have been escalate your claim to our customer care that has already replied to you.
Here, we would like to share that as specified in our Terms and Conditions (DOCUMENTS section page 8), the following documents are required to rent a car, all of which must be valid and clearly legible:
Identity card (mandatory for European citizens, including Italians)
Driving licence valid for circulation in Italy
Passport (mandatory for non-European citizens)
International driving licence (mandatory for non-European citizens)
Moreover, documents written in alphabets other than Latin must be accompanied by a sworn translation.
As you are a non-European citizen, our colleague required to see your passport and the IDP.
We know that this is just a misunderstanding, and we are confident that in future you will reconsider you experience with our company.
Appalling return service at Catania
Appalling return service at Catania. There was no one in the office by the return area. There was no one checking the cars. We waited. We took a video of the car. There was a sign saying to go to the office. We assumed that meant the office in the airport. We went there. We waited 40 minutes to be seen. The staff at the desk refused to accept the keys. They implied we were lying. They said there was someone by the car and we had to go back there. They refused to help.
7 June 2025
Unprompted review
Reply from Galdierirent
Dear Mind your own business,
we read your review carefully and are sorry for what you shared.
We were unable to trace your experience with our company.
We would like to elaborate in detail on what is stated in your review and therefore we would like to invite you to send us an email to customer.care@galdierirent.it taking care to indicate the location, rental period and the name under which the booking was made.
We are sure that our Customer Service will be able to assist you with the necessary support.
Very bad experience
The collection place should have been „on airport” but in fact was 500m away from the airport. We were travelling with my disabled mum and it had caused us a great deal of trouble. The car we have received was supposed to be a full size and that’s what we’ve paid for. Instead we have received compact suv. The car was dirty both inside and outside and had the problem with breaks. On return the guy was late and I had to wait for him. Very bad experience.
25 May 2025
Unprompted review
Reply from Galdierirent
Dear Mr Firlej,
we have read your comment very carefully and wanted to follow up immediately with our rental point what you shared.
We are very sorry for the misunderstanding about our location at Capodichino airport.
On our website and on the booking confirmation email that the customer receives when booking online directly with us, the times and distances to the various terminals are clearly indicated so as to guide the customer in reaching the rental point.
We regret to learn that the car you rented did not meet your expectations.
Our operators always pay great attention to the cleanliness of the cars.
It can happen that, while waiting to be assigned, the cars are parked outside the rental points and are therefore subject to dust or rain.
We would like to take this opportunity to inform you that you reserve a car in a certain category when you make your booking.
It is not possible to choose a specific model and/or a specific power supply.
The model of the car depends on the availability of the rental station at the time of collection.
In your case, our colleagues in Naples have honoured your reservation with a car of the requested category.
Should you wish to make further enquiries, please write to customer.care@galdierirent.it.
Contrary to all the negative reviews…
Contrary to all the negative reviews here, my experience with Galdierirent has been positive. I rented with them twice in two different locations, Bergamo and Venice airports. I had no issues when returning the cars, and the hold deposits have been returned swiftly.
20 May 2025
Unprompted review
Reply from Galdierirent
Dear Mr Adamczyk,
we're happy to read that you stay good with us.
Our top priority is to best meet the needs of our customers.
See you soon.
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