Galdierirent Reviews 

worst car rental company ever
Unable to contact, avoids conversations, doesn't refund money
My bookingref.: DYI-167428993

I cannot give a single star to Galdieri Rent in Catania. We rented a car trough a broker and the people from Galdieri wouldn't accept the fact that we took an insurance via the broker. They insisted that we had to take their insurance, which was 3 times the price.

This means the conditions of the rent were changed by Galdieri. We could not accept these new and more expensive conditions, They told us that they could not cancel the agreement, we should contact the broker.

The broker reassured us that we were not obliged to take the extra insurance by Galdieri, and guarantees that we could have the car under the conditions of the booking, but in the meantime (5 to 10 minutes calling the broker) GARDIENI GAVE OUR CAR TO OTHER PEOPLE. They just said that the car was rented out and there was no other car available...

Result: no car, no refund, a whole morning lost at the rental station, A TOTAL SCAM! NEVER EVER TRUST THE CONDITIONS BY GARDIENI CAR RENTAL.

The rental company is a scam, they cheat tourists. I never recommend this car rental to anyone. When returning the car, they tried to find ways to cheat us, and they succeeded, and it was the Wheel cover that had scratches on it. Most likely they were already there when I received the car, but I never imagined that someone would use something like that against a customer. They charged us 121 euros for this scratch. It's good that I had my own insurer who covered this amount. After this case, reading the reviews, I understand that I am not the first customer to be cheated. NEVER USE THE GALDIERIRENT SERVICE, THEY WILL CHEAT YOU!!! Thank you for ruining your vacation in Italy, and ruining your impression of Italian people.

Booking number: DC-8052217
Confirmation number: DC-8052217-DYSC
July 30th 2024
Bergamo airport.

DO NOT use Galdieri Car Rental!
Even though their rates are cheaper, they ripped us off. Upon arrival, they refused to give us the fully prepaid car ($540) because we didn’t have an International Driving Permit (IDP) from the USA. We’ve traveled to Europe nearly every year, renting cars in different countries, and no agency has ever asked for this permit! Later, I found out that major rental companies do not require an IDP—but Galdieri insisted.
Our U.S. driver’s license has always been sufficient to rent a car, but not with Galdieri. We had booked through a third-party service, DiscoverCars, and when we asked Galdieri for a refund, they refused and told us to contact DiscoverCars. When we reached out to DiscoverCars, they claimed they couldn't help, marked our case as a no-show, and kept our $540! Outrageous! We did show up at the Galdieri garage—so why mark us as a no-show? It feels like a well-established scam operation between the two companies. NO service provided, no support, no solution, no refund. They just kept our $540 with peace in mind.

An hour later, we rented a car from a major company at Milan airport with no issues. They did not ask for an IDP—my U.S. driver’s license was enough.

I will never use Galdieri Car Rental or the DiscoverCars third-party service again!

p.s.
I wanted to add that the young lady at the GaldieriRent counter on July 30, 2024, was very rude.

Napoli Airport
Still waiting for the return of the €100 deposit. This is since October 24. 3 months later and still waiting, how long can it take.
LOOKING AT OTHER REVIEWS IT SEEMS LIKE THIS IS A THING THEY DO.
THEY DONT CARE. WE HAVE CONTACTED THEM SEVERAL TIMES. FULL OF PROMISES BUT NOTHING HAPPENS.
PLEASE AVOID.

CONVENIENT EXCUSE. CAN'T FIND MY NAME.
LOOK AT THE SURNAME AND REFUND THE DEPOSIT..

STAY AWAY!
For a "Scratch" that we believe was there before they charged us 210€. We even took a Photo of it. It is a planned rip off. We took photos before and had to send them the photos via WhatsApp. An employee came out and immediately found new scratches. The car is full of scratches. They claim that the exact same scratches don't show exactly on the Foto (the car is full of big and small scratches like this, more than 20). Not trustworthy. By the way they were handling this you can tell that they do this on regular basis. If you don't want to ruin your vacation, don't book there.

We rented from this place because it was walking distance from the airport in Napoli. Bad decision. That was the ONLY plus. From start to finish, this was a horrible experience. We do NOT recommend. It is a shoddy operation. When we returned the dilapidated, battered car whose windshield we HAD to clean before leaving the lot (it was so filthy) in order to see, we were told the front license plate was damaged by us. NOT TRUE. If it were done to us while parked which we wouldn't have known, it was a 1" dent to the top of the plate holder. They charged us $500!!!!! We REPEAT: do Not Rent from GALDIERI RENT at Napoli airport. You WILL SURELY REGRET IT!!!

Shuttle was quick, pickup was a little slow but I arrived at a very busy time just when the location opened. Got a hybrid Panda which was almost spotless and had amazing fuel economy. Return was smooth again, no surprise charges, absolutely fair company..

their dodgy, all I can say.total rip-off, once your back home they will keep charging you .

I've rented with Olbia airport branch (Sardinia), and everything went rather smoothly until I arrived home to find out I've been charged for the rental despite having prepaid the car up front via a partner website. I've contacted the branch, and they've clarified, again pretty swiftly, that it was indeed their system mistake and that they will refund the full amount. I've been advised it can take up to 20 working days.

It's been 7 weeks and still no money back. It's beyond ridiculous, because nowhere in Europe does it take so long!! I will now be escalating things in any way possible as I no longer believe they actually plan on returning the money.

🚩🚩🚩 we wait galdieri mini van Venice airport meeting point to Galdieri office 1h40min.
We call 6 times to Galdieri and they say every time car is coming, or you are wrong place.
Other companies car pick up peoples every 10min.
when we finally got to the rental office, there was an angry man at the counter who pretended he didn't understand english when we asked why it happened like this. Not good.

And now when I tell about the experience, the company's answer is that the fault is somewhere other than them.

This is probably the worst place to rent a car we got there had to wait about 2 hours because there were only one VERY rude woman working when we finally got inside to claim our car she said that we could use our debt card and if we would use it we would have to pay 38 euro per day we rented a car which is absolutely ridiculous when we finally got in the car it smelled rotten and like cigarettes, if i could’ve gave it zero stars i would’ve.

We returned home to the UK on Friday 27th September and are still waiting for the deposit of 100 euros (for returning a full fuel tank) to be returned to us. We were advised this would be refunded within 2-3 working days. Have chased via email 4 times.

As another car rental service canceled on us, we found a great offer for a premium car for around 100€ for 5 days. We were a little hesitant because of the bad reviews but we everything was fine. We took the full insurance for 190€ which is absolutely fine as a total price for rental and insurance for everything. The car we got was a DS7, very new, dropoff was fine, as they told us they didn't even checked anything and we could directly leave.

We were initially treated in a friendly manner by the two men at the counter. When they offered us roadside assistance insurance for €100, which we refused, the men became very unfriendly and started telling us horror stories about the mafia. In our destination area, wheels are stolen or windows smashed quite frequently. There was a very high probability that this would also happen to us. This grueling discussion pretty much ruined our vacation for the first few days. Instead of a VW, we were then only given a Fiat, which was extremely dirty inside and out, with sand in the trunk. Would never book here again because we started our vacation so stressed.

Booked my car was not what I expected and the car was so dirty and we had to go and clean the car, the pressure they put us on when we picked up the car for insurance I can not put it in words. Also the amount of money I had to pay was tripled what the online search showed, even with insurance. When I asked they just pointing on a "broker" Please please please do not book with them I had to wait over an hour at pick up because they are so understaffed.

I booked car in your company in Palermo,I arrived from Rome, then your office manager sent me a shuttle and picked us up from airport. All that time I had communication with your manager on whatsapp. On pickup location they told me that i am in black list without any explanation, wich is so illogical because i have never been in Italy before, this is my first trip. I prepared all documents for this trip to rent car, i had all required documents, credit card, international driving licence, etc, they didn't have any reason but black list. This is Racism, you just don't rent car some nations? what the hell policy is this. I paid, i lost a lot of time, nervous, and you guys just destroyed my vacation.

Unfortunately we cannot recommend this car hire company. We booked a car in Catania airport through DiscoverCars. The initial collection process was very slow but we eventually took possession of a nice SUV. It was when we returned it, however, that we found out what type of company we were dealing with. The check in guy barked ‘WAIT’ to me when I dropped into his hut in the parking area. He proceeded to closely inspect the car, which I had no problem with. He then announced he had discovered ‘damage’, which was in fact a 30 mm scratch which would in all likelihood disappear after the car wash. He demanded to know if I had photos, but I told him the mark was too small to be noticed even if we had any. We collected the car late in the evening so it was dark. I was instructed to go into the hut and fill out a Claim Form/Damage Event. We were billed €328 for this slight mark, all of which took 2 hours to complete. I really don’t know what we would have done if we were catching a flight. All very callous and left a very sour taste. I did take out insurance with DiscoverCars so it will be interesting to see how they deal with my claim. We will not let one miserable company spoil what was a great week in beautiful Sicily.

Thanks Galdieri Rent Fiumicino, Emanuela helped us from Malta to have the best service and she guided us to the start of our holiday. The van 9 seater Ford Torneo, was excellent and new. I really enjoyed driving this vehicle. Galdieri Rent Fiumicino made our holiday a great experience with this ford Torneo they gave us. Thanks, Alla prossima.

Wow, if I could leave 0 stars I would. What an absolute joke of a company. We have just dropped the car of off, 3 HOURS EARLIER than we had paid for and once we arrived we were told hurry up, hurry up, my partner explained to the woman (term used loosely) that we had paid for another 3 hours and I was using the back seat to change into clothes for my flight.
This person then proceeds to approach the car and
STARE at me through the window. I asked her " is this a joke, give me some privacy" she just ignored me then after 2/3 minutes she takes the keys from my partner, and proceeds to get in the front seat of the car
760. I asked her what she was doing and
she just ignored me and stayed in the car taking photos of petrol gage etc. I got out of the car and went straight over to the office and staff just look right through you as if you are not there for the 1st ten minutes. Then the attitude that you are met with once I explained the situation, WOW.
I explained the situation and they are just so casual, their answer was "I'm sorry but, maybe she was in a rush, the garage is only small" I said do You have a complaints process or HR, "no just go on the website"
Not to mention the fact that they don't mention until you have paid for the rental that there is a
£1200 security deposit to be paid on a credit card, or you can pay a "waiver fee" of £131 and £100 deposit.

Wish l'd of set it on fire and sent it over Amalfi cliffs, with the little short back and sides headed cow in it