Galdierirent Reviews 

We rented car in July. Almost anything was perfect, except we ordered hybrid, but we got gasoline car.

unfortunate experience. Once in the office they are forced to pay an additional insurance cost, practically doubling the cost of the rental. Never trust this company and choose any other that has a presence in the rent a car office at the airport itself since they have the same cost and much better quality of service. I repeat, never trust this company.

Try to avoid this car rental they i rant a car from them the 2nd of july and gave them back there car with a full tank untill now neither my bank or the monetical center have recieved my 100 euros ... i know it may seem a less of an ammount but it still money and i want it back caus as i was honest with them and i did not break the car ( since they obliged me to take insurance of 340 euros or so ) i want my right back ... so they are trash unfortunatly to say no one answers me after 3 contacts by messages on watsup.

Two stars because the car was pretty good. Apart from that I felt like I was being exploited for extra money throughout. Had to pay 113 Euros to take the car because I did not have a credit card to take deposit guarantee. I wanted them to use my debit card which had enough money but they would not accept it so I had to buy their excess waiver insurance. When I dropped the car off they did not like the sand on the floor. I explained that we had just come from the beach but I was made to drive to a garage and vacuum it. On return they said all was fine and my deposit would be returned. They then charged me 53 Euros to add seven litres of fuel.

Reply response: It was in Caglieri, Sardinia

Second reply response:
Thank you for your explanation. It does say credit card but since when did a debit card with the money available not suffice? This is what I have done many times before. That is what was not clear and for me is just a way to make the customer pay more. I nearly declined to pay but we had travelled a long way and had family members depending on us getting a car.
With regard to the fuel, again you have missed my point. It was full but must have dropped a bit between the fuel station and the drive to vaccum the sand - which was stupid in itself. No one said anything about the fuel and we were told Ll was well. Why didn't they say they were not happy with the fuel like they did the sand? I could have paid 15 Euros to top it up and avoid being charged a further 53 Euros. This is my point, stealth charges - of course I will be more careful next time but it will not be with Galdierirent unless I am reimbursed.

SCAM!!!

We didn't make our timeslot and this company decided to rent out the cars we booked without communicating the terms beforhand. Because of this we ended up stuck at the airport.

The contact person was very rude and offered only a partial refund after an hour of talking.

They make money of people with bad luck. This is a terrible place to rent a car.

We had a terrible experience with Galdieri Rent. Despite multiple attempts to resolve our concerns, we never received any proper documentation or confirmation that the repairs they charged us for (almost 800€) actually took place. The charges for tire replacements were significantly inflated, and we were provided no proof or receipts from the body shop or mechanic to justify these costs. Additionally, they charged us for fuel despite driving minimal distance, and they were unhelpful and dismissive when we questioned the charges. Worst of all, they took money from the deposit without proper justification and never responded to our follow-up inquiries. Extremely disappointed with the lack of transparency and customer service. Seems like a shady business. I would not recommend renting from this company.

Quick transfer from airport to car hire center, via clean people carrier.
Efficient service at the desk, new clean car.
Dropping off car was simple.
Deposit refunded after 2 days.
Would use again

I had a good overall experience with Galdieri Rent. It was easy to follow the instructions and find the shuttle at the airport (waited for 15 min).

We rented a hybrid mini and got a Renault twingo. It was a new car with 7000km. We really liked It.

The agent tried to sell a new insurance (i think all rent agencies do). I did not like the approach. They made me sign a document to get the car that had the information of complete full tank. They did no show any details about the car, just gave the keys and told me to go.

For my surprise, when i got the car, the tank was not full. So I took the photo and sent to their whatsapp to register it.
When I received the car it had 5/6 Levels of fuel (see photo), So when i got back, I left the car with also 5/6 Levels and the agent agreed it.

They charged me 52 euros for refueling and they refunded me 3 weeks later for the wrong charge.

My advice is to read all reviews here and google to see all the possible situations they might try to get more money.

I would still rent again from them, the price was good and the car brand new.

Galdierirent are one of the many cheap car rental companies that have popped up around Naples Airport in recent years - as reluctant as I am to use them, they do offer great value and these guys seem to be slightly better than a few others (and at least don't plaster the car with stickers like the truly awful Surprice/AutOne). Similar to the others, they will push hard on insurance, but as long as you have everything in order - UK drivers pay particular attention to your International Driving Permit - and take video/photos before setting off, it's pretty plain sailing.

My biggest bugbear however is with the size of the car we received. I had booked a 'large car' through DoYouItaly.com - in the Galdierirent office I was handed the documents to say it was getting a Skoda Fabia 1.0. Under no definition could this be described a large car - if it is, what are they defining a small?! Whan I challenged this, the friendly enough guy who served me said this is what we were allocated based on our booking (all the while careful to avoid saying the word 'large'), so it's hard to know whether this was an issue with Galdierirent or DoYouItaly.com, but beware when booking!

Me and my boyfriend ended up paying 4x the originally agreed amount, because of “problems with our card” - which resulted in us having to pay 4x more than what was originally agreed, because they needed to “upgrade our package”.

Don’t ever buy from Galdieri rent!

Just read the 1 star reviews here and see how it's a common "trick" to make the customers pay way, way more than what was agreed upon.

They didn't accept our card, so we had to pay full insurance - even though we already had full insurance - making the price we originally should pay Galdierirent go from €150 (as agreed) to €550 (their new price on the spot).

Don't ever book from this company.

This company is a fraud. Do not go near it. Invented new rules on spot and stole $200+ from me

We suffered a flat tire due to road conditions, causing serious damage to both right side tires and rims. When we called road assistance and selected the English-speaking option the operator refused to speak English, despite clearly understanding us. We were promised a quick callback, but it took almost four hours to hear back. 4 hours!

During this frustrating wait, I contacted the Fiumicino airport staff, who were helpful and responsive in English. They advised us to call the same road assistance number that continued to ignore our numerous calls, refused to speak English, and even hung up on us once. We spoke to three different people, all of whom could speak English but chose not to help.

By the time the vehicle was towed, local repair centers had already closed, and we had to arrange alternative transportation to our accommodation. With the help of Fiumicino staff the car was finally repaired the next day and we returned an hour taxi drive back to collect it. Galdieri promised to reimburse the taxi trips back and forth, but the money is nowhere to be seen.

While the Fiumicino staff were helpful, the road assistance service which Galdierirent advertises as their own service was utterly disappointing. The lack of support and refusal to communicate in an emergency situation was and is just unacceptable.

I can't recommend the company.

Note!
This review will remain 1 star review as long as I am reimbursed, no matter what the company says in their response. No reimbursement got after 2,5months waiting nor answers to multiple emails sent.

They are scam artists. Our flight was delayed and their shuttle took for ever to arrive so we were over an hour late. Because we were late, the cars we had already payed for were “gone” and had none left but if I paid an extra couple hundred euros, they magically had a car.

As expected, cheap rental is almost a scam.
Due to the card be a debit card and not having the PHYSICAL credit card, needed to pay extra insurance (which the card already had) and with that the rental price became 4 times more expensive.
Be aware, they are not friendly.

Then, after returning the car, they even charged for a "damage" that was already there and was not visible on my photos. Probably charge this damage from every client! Make sure you have 4K photos from every part of the car!

GALDIERI Olbia/Sardinia
JUST DON'T! Safe your money and time - you will lose both and leave without a car. 🚩
We rented a car online.
When we arrived there was no or any information where the pickup was supposed to be. We stranded at a container where multiple people were hopefully waiting to get collected... First red flag already: So shady, no info, no sign, nothing. After waiting in the pure heat someone came to collect all the people.
We got there and they explained to us, that they will not accept the card we have with us and will also not take my real credit card I have in my iwalled... All the people around us had the same issues!! No card was accepted. I am not even sure if someone left with a car the time we waited... Everybody was arguing desperately.
My luck: I speak Italian - but also great opportunity to make a side hustle for the employees, who just offered me to rent a car private off from him for ~1000€ - wow, what a scam. What a s hole. We cancelled our booking quickly online, therefore we lost "only" about 150€ to the galdieri but probably safed the rest of our vacation. We escaped and walked back to the airport - what a nightmare and a waste of a whole day.

The morals of the company and the employees seem to be really low. Additionally reading all the other bad reviews let me conclude, that this is happening on a daily basis, multiple times...working at this place must be awesome 🥇

Best advice to all the people out there reading this: Go to Sixt or any big car dealer directly at the airport. You might pay a little bit more but you know what you get, no trouble just pure professionalism. Don't let them ruin your vacation.

This company is a scam.
Once we arrived to pick up the reserved and PAID car, the credit card was suddenly declined and the only available option was to RENT THE CAR WITHOUT INSURANCE.
They refused to switch the card or to accept a debit card - which was used to pay the 150€ fee. Outrageously dishonest.

I recently rented a car from Galdierient and had the worst experience of my life. I purchased the Zero Insurance package, expecting full coverage, but I was left stranded after a flat tire. They towed my car but failed to provide a replacement, leaving me with my luggage on the side of the road.

The next day, they called to inform me of a replacement car that was a two-hour drive away. I had to pay €250 to pick it up. After four days, I returned the car and paid another €250 to get back to where I was staying.

To make matters worse, they suggested I rent another car to complete my trip, which cost me a staggering €1,500. In total, I lost over €2,000 due to their negligence.

When I tried to file a claim, Galdierient's customer service was completely unresponsive. I am considering legal action and would appreciate any advice on how to proceed.

Dear GaldieriRent Customer Service,

I am writing to express my deep frustration and disappointment with the service my family and I received from your Olbia location. We booked a car in advance, expecting a smooth start to our holiday, but what transpired was nothing short of a nightmare.

Upon arriving at Olbia Airport, within an hour of our flight landing, we were informed that our booking had been mysteriously cancelled. No explanation was provided, and the only vehicle available was a 9-seater, which was completely unsuitable for our family of four with two young children and luggage. The stress of being stranded outside your tiny office in the parking lot, in the rain, for over four hours was overwhelming and completely ruined the start of our holiday.

To make matters worse, the lady who served us, Sylvia, was incredibly rude and aggressive. She even swore at us in Italian. When we asked why our booking was cancelled, her sarcastic response was, “Don’t know – magic.” She refused to contact her manager or the third-party supplier your agency works with, leaving us completely ignored and without any assistance to resolve the situation.

We have traveled extensively around the world and have never encountered such disrespectful and unprofessional behavior. Sylvia’s actions were not only offensive but also demonstrated a complete lack of understanding of what customer service should be.

This experience has not only tarnished our view of GaldieriRent but has also caused immense stress and ruined the beginning of what was supposed to be a dream holiday. We demand an immediate explanation for the cancellation of our booking, a formal apology for the appalling treatment we received, and compensation for the inconvenience and distress caused.

I look forward to your prompt response and resolution to this matter.

I booked through Discover Cars and paid for full insurance coverage. After taking the shuttle from Venice airport, upon collecting the vehicle, the lady told me that the car insurance I paid for was not proper and doesn't cover everything and I would be liable for much more damage. She told me if anything were to happen to the car, I would need to pay first and later get reimbursed from Discover Cars which could take up to 6 months to get my money back. She then told me that I should take the additional insurance with them. Mind you I had already paid 280 Euro's for my car rental and 80 Euro's for the full insurance from DIscover Cars pre-booked and paid. And she further told me it was extra 31 Euro's per day for the extra CDW and scared me into taking it. I was then charged 264 Euro's EXTRA on top of what I had already paid to Discover Cars just so I had extra insurance which was a tactic to scare me and scam me for more money. ABSOLUTELY scammed me and used scare tactics to try and make money off you even though you already had pre-bought insurance when you booked the car. AVOID this place AT ALL COSTS.